Jeff at Play It Again Sports was awesome to work with. He was super friendly, really knowledgeable,…read moreand took the time to help me find exactly what I needed without making me feel rushed. You can tell he actually cares about helping customers instead of just making a quick sale. Great customer service like that is hard to find these days. If you stop by, definitely ask for Jeff -- he'll take good care of you. Thanks again for the great experience!

What an experience! I purchased a slightly used 2024 Capita BOAF board, and the shop shipped it the…read morevery next day. Unfortunately, USPS lost my dream board (yes... they had one job!). After waiting a month, the shop stayed in constant communication and was incredibly kind throughout the entire process. Even though the situation was completely out of their control, they offered a full refund. They also gave me the option to upgrade for a small additional cost to a brand-new 2026 BOAF at a great discount. Both options were thoughtful and more than fair. Dustin went above and beyond with his customer service, and I truly appreciate how helpful and supportive he was from start to finish. I can't thank him enough! The new board was successfully delivered to TEXAS!

Always have the best shopping experience here. The staff are actual outdoors people who can provide…read morefunctional advice on the products and helpful tips. They are aligned with the brands ethos and this location has many events through out the year including free repair days for your gear. Such good sales/prices on Patagonia gear here! We shop here all the time and can always find what we need at a good deal.

Nice location to visit and browse while in SC. Store is clean with a lot of selection that isn't…read moreoverwhelming. Some current inventory with previous seasons. Some additional, some at almost full price - but didn't really check those out. Great deal on a mint green 3/4 zip fleece $23!!! It's one of the few outlets of Patagonia. The other one I've visited was in Reno. Customer service - not so much in terms of hellos and how can I help you - and that's fine.

I visited the Santa Cruz REI on a Monday around 7pm. The store was a little busy, but I was…read moreimmediately greeted by someone friendly at the registers, which made me feel welcome right away. I wandered around for a bit and appreciated being able to browse on my own before heading back to the register to ask for help. I wanted to try on the Osprey Fairview and Sojourn packs with weight added so I could get a realistic feel for how they'd carry. I was directed to the fitting counter and met Kira -- and she is amazing. To give you an idea of how much she was juggling: she was already helping another customer with a backpack fitting, assisting me, and keeping an eye on two additional customers on the floor. Despite being clearly busy, she was calm, attentive, and intentional with each of us. She truly took the time to understand our individual needs and concerns. When I explained that I wanted to try the packs with added weight, she suggested going through a proper fitting to ensure the best ergonomic setup. While the Osprey fitting didn't go as planned Kira immediately shifted gears and offered an alternative option without hesitation. She was incredibly supportive, validating, and encouraging throughout the entire process. What could have been a disappointing experience turned into a positive one because of her empathy and professionalism. I cannot recommend her enough for anyone needing backpack fitting support or guidance. She went above and beyond -- truly exceptional customer service. Please give her a raise. She absolutely deserves it.

Another trip in, another terrible customer service experience. There is no one available and one…read moremust search for assistance to open a fitting room. Employee - "Are you staring at me because you need a fitting room?" Me - "yes. It's not an efficient system." "It's not efficient for any of us!" Haha thanks for the help dude. I found everything on my own just fine. Sorry to bother you...

Many of the reviews here are not in line with my experience at Perry's. I did my FSC, purchased 3…read morefirearms (used and new) over a month period, bought hundreds of rounds of ammo, and felt the process was very reasonable and straight forward. I'm not new to firearms but new to ownership. Perry is knowledgeable, personable enough, and straight forward. If you're expecting to be treated like you're buying a wedding dress then perhaps gun shops generally aren't for you. Know basic firearms laws around purchasing, pick up, and transport, know what you want to buy, and then go buy it. There's a large selection of firearms and ammo on hand. If the shop doesn't have what you're looking for he'll order it for you at minimal charge. I received calls when my orders were in, paperwork was quick and straight forward, and pick up was easy.

I would stay clear of this establishment. Perry ripped me off years ago when he closed the shop…read moreovernight took everybody's guns and deposits. Then a year later opens up somewhere else and acts like nothing happened when I called. I got different statements from all employees but never

Obviously, the go-to experts for 20(?) years. Really care about the right shoe for you…read more Recently, I needed very specific, corner case shoe. We figured it out, and their distributor couldn't get it, even though they carry that brand! Tim just said, "Order it online, we'll catch you again someday." That'll be the very next pair!

Today Evie helped me with some beautiful comfortable hokas today! She helped me by recommending the…read moreextra comfort version hoka. I'm in-service industry and on my feet all day and I appreciate her attention to detail on what I need. Thank you!

i was looking for snow shoes found a great pair at the santa Cruz gear exchange. trying them out on…read moremy snow trip they are great. Excellent value for the price I paid.

From the owner: Used outdoor gear and aparrelread more

Season ticket holder that loves some Sea Dubs gear. Also nice to pick something up without waiting…read morefor delivery. You can also walk down the street and catch a game!!

Apparel is for Santa Cruz Warriors G league. Not a big selection of NBA Golden State Warriors…read moreapparel but I did buy a couple of items. Staff is very friendly, great customer service. Only reason I did not give higher rating is due to location, I was approached 3 different times by people asking for money, not a welcoming part of city.

This review is for my online purchase of the West Marine Coastal 200 7 x 50 binoculars…read more First - the website descriptions of their merchandise and the video describing the binoculars, are excellent. The binoculars are the best I've ever had by a longshot and I have five pairs ranging from handheld to high end. I don't know why some idiot posted a negative review online while all the rest were five stars. But I think he may be a competitor's plant because the look, feel, and lens image from the set I just got are incredible. I paid no shipping charge and was promised the binoculars in 5 to 7 days. They arrived in two days!! They are my Mercedes of binoculars!! I love them!!! Plus you are a local company -- in Santa Cruz -- awesome!

I bought a mens Grudens deepwater Fishing Jacket and wore it once in the rain and it did not hold…read moreup as far as keeping me dry- Three days after I bought it and wore it once, the lady manager of West Marine refused to give me a refund even though I had the receipt and tags. Funny cuz their website says hassle free returns- Buyer beware -shop there at your own risk