Ishtar and Oliver, the owners of Blown Out Surf Shack were wonderfully helpful in getting my…read morestepson Javin into the surf. Javin has physical disabilities and needs a special wetsuit to allow him to be comfortable in the chilly waters of Santa Cruz, California. Ishtar set us up perfectly with wetsuit modifications that allowed Javin to shred the knar in perfect comfort! Her kindness in working with my wife to get the wetsuit right is sooo appreciated! Her understanding of our needs and problem solving abilities really made our trip. Gratitude forever! Adam Crom

Thanking Ishtar for her wonderful insights into helping my Son get into a wetsuit, doesn't seem…read morelike enough. My beautiful son has a handicap and wetsuits don't fit the best to keep him warm. Ishtar came up with ideas that helped immensely! Javin's experience in the water was made more comfortable with her help. Beside being a beauty, Ishtar is so kind..Forever thank you!

Great deal and great Selection managed by a great staff…read more The prices are always right. Especially when you can pick up shirts and shorts for $5 and Hoodies for $20. Must stop for shopping when in Santa Cruz.

The Outlet Store on Mission in Santa Cruz: Excellent,…read moreservice, selection, and valued. Staff friendly and helpful.

I had one of the worst customer service experiences I've ever encountered at this store…read more I came in to purchase some apparel for my children, and my daughter picked out a shirt that was on clearance. As I was checking out, the cashier informed me that all clearance sales were final. I acknowledged that and told him that was fine. The problem began when the cashier struggled to remove the security sensor from the shirt. After several unsuccessful attempts, he decided to use wire cutters to remove it while it was still attached to the shirt. My husband even pointed out that doing so would likely damage the garment. Despite the warning, the cashier continued and ultimately tore a sizeable hole in the armpit of the shirt. At that point, we understandably told him we no longer wanted the shirt since it had been damaged by an employee during the checkout process. To our disbelief, the cashier insisted that "all sales are final." I explained that the shirt was not damaged when we agreed to purchase it and that the damage occurred because of their employee's actions. A manager was then called over and made the equally absurd statement that clearance items are on sale because they are defective. The shirt was not defective when we selected it--it became defective because their employee damaged it while attempting to remove the security tag. Rather than taking responsibility for their mistake, they told us we either had to find another item of the same price or take the ripped shirt. Their complete lack of accountability and customer service was shocking. In the end, we found another shirt, sparing them from having to refund the $18.95 they seemed so determined not to return. The entire situation could have been resolved with a simple apology and common sense. Instead, we were met with excuses, poor service, and a complete disregard for customer satisfaction. Based on this experience, I will never shop here again and would not recommend this store to anyone.

I discovered this place while I was having lunch at the new MAD YOLKS on 41st avenue. I wanted a…read moreSANTA CRUZ t shirt or hat and was surprised at how the store was stacked with branded real skateboarding supplies and apparel. The store layout is setup really good. From the outside the store doesn't look appealing but once you enter it's like a whole different realm . Customer service is there to help you with any questions. I found a black colored SC windbreaker that I am happy with. I hope it last because the logo doesn't seem like it can take wear and tear . Crazy the shopper in front of me in line was from Berlin , Germany so you know that this town is made for tourists and memories . Tons of variety of boards here on display. I didn't see too many SANTA CRUZ t shirts though you gotta go to the physical boardwalk store and purchase them there or at Capitola mall. I am glad I discovered this place while, there is btw plenty of parking across the street free.

Not a place to go if you're looking for a good price OR if you want someone who takes the time to…read moretalk to you and help you. They have 10 plus staff and they all act too busy to even talk about stuff w/ an attitude like you're not cool enough to be in the store. Maybe take a lesson in customer service if you're gonna work here and remove the "too cool for school" stick from your teenage first job booties.

Tanner is truly exceptional. He went above and beyond to make things right when we faced issues…read morewith the initial pickup. Unfortunately, the front staff was unresponsive and dismissive despite having a delivery confirmation--causing us to make two unnecessary trips. But when I reached out to Tanner directly, he was prompt, professional, and incredibly thoughtful in resolving the situation. It's rare to find business owners so committed to customer satisfaction. Because of him, we'll definitely continue shopping here. I'm giving four stars only because the front desk experience needs improvement. Staff should be better informed and more proactive. Otherwise, Tanner and the way he handled things deserve five stars all the way. We finally received our custom board, and it arrived just as Tanner, the owner, promised!

Great shop! they helped us find the right board and wetsuits, and met me at my price pointread more

Such cool and friendly guys running the shop. Helped with parking and they have cool stuff there…read more Highly recommend!

Sweet beach boutique across the street from Cowell's Beach, and nextdoor to The Picnic Basket…read more Most (if not all?) of their clothing is branded with "Santa Cruz" on it. Think sweatshirts, hoodies, t-shirts, and more - exactly what we were looking for. They have quite the variety. My guy got the classic black Santa Cruz hoodie. I went for a simpler cropped cream sweatshirt. Prices were reasonable; I think my sweatshirt cost around $40. They also sell other gifty/souvenir-type items: stickers, jewelry, beach toys. Definitely stop in if you're in town.

Why have listed hours if they are never accurate?? Super frustrating & will take my business to the…read moreother 10 places within 1/2 a mile that sell the same things.

Came into the store for my very first surfboard. I was unsure of which models were better than…read moreothers, but thankfully Christie was kind enough to help me out and pick out the best one for me. She was really knowledgeable of the store and the brand. Her kindness and professionalism has created a very welcoming experience for me, and I would definitely recommend her service for future visits.

Nice small shop with parking on the side and at the back…read more Came in on a cloudy day so it was quiet. They have a promo going on - 2 pcs swim wear + slippers or hat for $99. It's a great deal! The young lady was helpful. I like the area because it's on the way to the pleasure point and it's near the other shops, restaurants and coffee shop that I go to.

Nice location to visit and browse while in SC. Store is clean with a lot of selection that isn't…read moreoverwhelming. Some current inventory with previous seasons. Some additional, some at almost full price - but didn't really check those out. Great deal on a mint green 3/4 zip fleece $23!!! It's one of the few outlets of Patagonia. The other one I've visited was in Reno. Customer service - not so much in terms of hellos and how can I help you - and that's fine.

Quality/Quantity - We are loyal customers at your Reno, NV location. We visit this location every…read moretime we come to Santa Cruz. Not sure why as we have NEVER bought anything from this location. Habit I guess?!?! In the past, the styles here were not of our taste, but it looks like that has changed. Much more "neutral" styles now. Atmosphere - I believe one of the first Patagonia Outlet stores opened. Decent size location. They even have a lounge area; see picture. Very clean, neat, organized location; see pictures. Plenty of mall parking. Restrooms (if needed) are in the rear of the building, a long walk. Not sure if they are Patagonia's or the mall's restrooms. Open 7 days a week from 10am to 6pm; and on Sundays from 11am to 5pm. Service - Self service. Price - Above average, but that is the cost for quality (and service). Owner Comment - Congrats on your success since 1973. And thank you for also giving 1% to not-for-profit workers "to defend the earth." And having programs that raise awareness of environmental and social issues. My favorite program is Worn Wear. You can either sell Patagonia your used clothes or trade them in so they can fix it. I believe that reusing is better than recycling. Furthermore, they give you credit ranging from $15 to $150.