Emeritus is such a wonderful place. The staff is extremely friendly, warm and welcoming and the…read moregrounds are so clean. The rooms are modern and residents are allowed to have pets which is a nice plus. The food is delicious too. I would absolutely recommend people to this place.

Beautiful Place with many caring nurses and volunteers! Thank you!!!read more

hospice will not take care of a patient if they have a single caregiver. I am a caregiver to my…read morefather who qualified for hospice, but because I am a single caregiver who works and has no family in town they will not help. They have no care for caregivers. That is a complete lie in their commercials. very disappointed that I could not receive help for my father because I work. I hope this changes someday because I know that there are other people out there just like me struggling to take care of a loved one alone!!!!!!!!

Disgusting! The food that they serve was constantly cold. They leave their residents sitting for…read morehours after they've used the call button! I understand the odor in regards to urine and stool, but to let somebody sit in that for hours on end is deplorable. The staff is constantly complaining about their hours, the pay, and the residents. The staff is continuously on their phones with personal text or calls and the language that they use is disgusting. People are there to get better or maintain whatever life that they have left and the staff is so miserable that they can't even give them the dignity that they deserve. If I could give the zero stars I would. I'm only grateful that my father was only there for a week.

Please don't get me wrong with this review. The staff are great, but the facility is way…read moreunderstaffed. My father was in there only a week until he begged us to take him out and he was there for rehabilitation. They are extremely understaffed. It would take over 30 minutes once you push the help button for someone to come in and check on you. So if you need to use the restroom, you better think of it way in advance if you need help. The halls were an obstacle course even if you didn't have mobility issues. The food was atrocious and I was there during summer and it was extremely hot. They would have a fan in the hallway pointed at the nurses station. I would say take your time and find a decent place and don't trust your loved ones here

My 91 year old mother just completed a rehab stay at Harris Hill after a fall. She and I were both…read morevery happy with the facility. The vast majority of the staff were absolutely wonderful - and there seemed to be plenty of people to take care of the residents. My mother also felt that the quality of the rehab was quite good. The only thing she complained about was the quality of the food. It seemed to be hit or miss. Some meals were decent, some were not so great. So I knocked off 1 star for that. But overall, if the need ever arises we wouldn't hesitate to go back there.

Oh, where to begin with regard to this "nursing facility?"…read more I'll preface my review by saying that I wouldn't send a cockroach to stay here...although given the cleanliness of the place I'm sure more than a few have taken up residence, and more than likely permanent placement. My dad was here for approximately three weeks for "rehab" after having major surgery. The only reason he went here was because they were the only facility in the surrounding area that had a bed open. I remember the place being called "Harris Hellhole" by people who worked there back in the day, but I figured maybe things had changed since then. Well, how very wrong I was. We had issues with his "care" (term used loosely) from day one. Rude, unprofessional and downright incompetent staff. Inconsistent therapy schedules. Absolutely FILTHY rooms. Insane response times to call buttons. No one answering the front desk phone after like 5 PM. Not being washed enough. Being left to fester in his own waste for 30-45 minutes at a time, and staff getting nasty when asked to help him. Food that was often lukewarm at best. A bed that only functioned properly half the time. Being told to "stop using your call button so much old man." Oh, and I wouldn't be exaggerating to say that they damn near killed him twice. I won't elaborate on that here. All of this taken together set his rehab back significantly. This is all to say nothing of the overpowering stench of urine and feces from the moment you walk in. (It's either that or the rotting flesh of corpses stacked ten feet high somewhere.) I get that it's a nursing home and not a mansion, but come on now. It needs a good deep cleaning at least once a week! Not to mention the many residents you can hear crying "hello, please help me!" from their rooms, with no response from staff, or the ones roaming the halls being ignored as well. You're practically begging for a lawsuit, much like that squalid craphole called Comprehensive Rehab in Williamsville is facing. That place needed to be condemned YEARS ago and every employee within it thrown in jail. HH should face the same fate with the exception of maybe a handful of staff being spared the criminal charges; namely the social worker whose first name starts with an L. If by chance you're reading this, get out of there. You can apply your great people skills and do so much good elsewhere. Perhaps in the VA Healthcare System. People, for the love of all things sacred, do NOT send your loved ones here. They just might die from the lack of proper care. My dad is on his way to a better place as of next week, but because of the neglect at HH he has been in the hospital since Monday. If God forbid you DO have someone here, get them out of you can. If that's not an option, monitor their time there VERY closely. Use your eyes and ears, document EVERY incident and report it to the NYS Department of Health and Ombudsman's office. Now, this is the part where I will get a canned response (probably AI) saying to contact the administrator with my concerns, or that my concerns have been passed on. Yeah, that ship has sailed and sunk. This person supposedly turned one of the Absolut Care locations around, but at HH they are as useless as basketball cleats. Myself and others in the family did just that, and nothing changed. Classic case of "we investigated ourselves and cleared ourselves of any wrongdoing." The aforementioned social worker was the only one who really helped in any way, but even they could only do so much. Oh, and don't be fooled by their cute little pictures on social media showing the residents playing bingo, interacting with therapy dogs and looking all smiles. The truth is something far more sinister, . They have a "five star" image to uphold, collateral damage be damned. Bottom line: Don't. Just don't.

My mother passed away recently after staying at the nursing home for eight months. The level of…read morecomfort and aid my mother received was very good. Whatever request we may have had was typically handling quickly and completely. The compassion everyone showed her was very comforting. Everyone seemed to work as a team to care for the residents, We commend the staff and management for their efforts. Thank you for taking care of our mother. The Brunner Family

Extremely poor quality of patient care to say the least.Nurses aides can be very nasty and…read moreneglectful.Please do not consider this place for a loved one at all costs.Supervision here also is next to none.Horrific.

Thistlecreek provided care for both of my parents in the past several years. They were professional…read moreand caring and the management went over and above to help with what often proved to be very difficult scheduling and circumstances. The care the PSW's provided is difficult to put into words. I have a entirely new respect for the term "PSW" and who these woman, and men are and what they do. The care, companionship and friendship they offered was second to none and made both of my parent's final journey a happier and safer one. I highly recommend Thistlecreek and their team of exceptional PSWs to care for the people you love. My family put their trust in these wonderful compassionate caregivers and would do so again in a heartbeat.

From the owner: Thistlecreek Health Care Inc. is a private home health care agency providing seniors with services…read morethat allow them to remain independent in their own home for as long as possible. We also provide services and support for your loved ones in long-term care homes and facilities, including hospitals and hospices. Call us today to find out how Thistlecreek can help your family or loved one improve their quality of life.

Sometimes in life you would be perfectly happy to never have the help of someone even if it's great…read morehelp. But often in life you don't get to choose. Loosing someone who is so incredibly important to you is not an easy experience and the Spiritual Care Department was in contact with me very early on. They have been consistent but never annoying. Periodically I receive a phone call on my machine checking to see how I'm doing and if there is anything I need or anyway they can help me. They send cards and books to read. They include schedules of events that are occurring on various subjects to help you deal with the facets of grief. Group events for others in grief if I'm ready to be in a group of some kind. Of course they are good at what they do. Their persistence does eventually pay off as it were. Coming into six months I'm just starting to think about perhaps, maybe , possibly looking into these groups they offer. Many many months ago I received a notice that they would be having a Mass for my loved one this week. I added it to my calendar and considered it a bit odd having spent so many years in and out of hospitals, I only saw non denominational spiritual settings, so the fact that it was referred to as a Mass I took with a grain of salt. However I double checked and was told that yes it was indeed scheduled in the names of two people, one of which was my loved one. Arriving on schedule along with three other family members, non of us are Catholic, but our loved one was. We were treated to a truly beautiful full Mass by one of the most gentle spirited Priests I have ever had the good fortune to meet. Father Hinton, seemed to always have a very serene and gentle smile and his voice was equally gentle and kind. So when I look back at all of the medical institutions we dealt with , it made me sad that but for Roswell, non followed up at all. But I'm so very impressed with the amount of care, patience and dedication they have put into Spiritual Care. And even though it's certainly not anything anyone wants to have showered on them, I do thank them for being so good at keeping track of the ones of us left behind.

My parents moved to Chapel Oaks several years ago. They quickly made friends and enjoyed joining in…read moreon activities. When my mom passed away two years ago, this community of friends was the saving grace for my dad. His new friends were there to support him and keep him busy. We now have to work around HIS schedule to spend time with him! Before they moved to Chapel Oaks, we worried about them being in their home alone and vulnerable. Now they have a lovely apartment - maintaining independence, knowing that socialization and a card game awaits down the hall! We are grateful to have found Chapel Oaks for my parents!

From the owner: St. Ann's Community at Chapel Oaks is Rochester's premier rental retirement community. Located on…read more14 secluded acres in Irondequoit, Chapel Oaks offers luxury one- and two-bedroom apartments, a maintenance-free lifestyle, and a wide range of first-class amenities. Residents also have priority access to the continuum of care that St. Ann's is known for.