Above and beyond true old fashioned customer service they do what they say and show up on time they go the extra mile for the customers, prices were 25% lower and with the knowledge of the business the work they do is nothing less than perfection, I'm A senior citizen and the customer service and work ethic is gone in this generation not here the best and most knowledgeable company is Van brill. 100 plus stars read more

Design: At first design meeting we were given a price sheet with the exact costs of everything. A CAD system was used during the design meeting to give us an exact visual of the pool. It was overwhelming having that many items to consider and we were told not to stress everything could be (changed up to the point of putting the markers in the ground before the excavation. We did set up another design meeting a few weeks later and they easily changed some things for us and gave us a new estimate. (I suggest looking at the tiles and patio stone during one of your meetings. I found it helpful to know the shade of blue we were going to use and the color stone.(Go extra on the decking - you can never have enough room on the patio around the pool.)) Payment: The payment schedule was clearly outlined. We asked Kiera to send us an email several days before a payment was due and she did. Install: It was a little chaotic but Kiera was in constant contact with us and happy to answer concerns. The team is truly professional and experts at their trade. They did beautiful work. Calvello landscaping did the travertine stone around the pool. They worked seamlessly with VanBrill during the build. read more

if you have a problem with your pool, you will NOT be able to get them on the phone. Maybe they only want to be contacted by a psychic.

best place I ever worked. They are a true family company and do the best work ever! They treat their customers like family and it truly special to watch. read more

I can't say enough great things about this company and the people who work for them in and outside the store. I've had a pool for years and this opening and closing was the best! Plus the girls that check my water always gave me the right chemicals to make my pool cleaner than it has ever been. Plus Shawn who I just booked my winter cleaning with was super nice and answered all my questions. Truly recommend this company! Liz Jones. read more

I just had a pool installed by VanBrill and I could not be happier . I am not an easy customer and they delivered every time . I expect great service and they gave it . Their communication is great and every person I encountered was amazing . I was very stressed during the process of the construction and they handled it with ease and patience . They made my dream come true. Thank you ! read more

Pools and Spas by Van Brill - Hot Tub & Pool Near Me - Mullica Hill, New Jersey

Customer service is absolutely the worst I have ever dealt with. No help at all. Bought a pool over 10 years ago but since I did not have them do service on my pool in that time I am not considered a customer and they cant help me. read more

Had great experience yesterday. Younger guy w/ short brown hair tested my water for me and helped lay out plan to get it back in order. Never tried to "sell" me. Just laid out the next few steps and what success looked like for each step. "If blue & cloudy tomorrow were on the right path, if green and cloudy then we have to change course of action" Happy to report after 1 day pool is sparkling clear thanks to his advice. Will definitely be using again read more

This company is completely unprofessional and does terrible work unfortunately I didn't read the reviews before hiring them I gave them a chance to build three pools all three were a nightmare and paid them a deposit where as the previous reviews say nice till deposit then a no show owner and sub contractors they hire who don't know what their doing nor on time nor know what the owner is doing and left us to run the job do not use them warning terrible company read more

***UPDATE*** We just had the displeasure today of a phone call from the ownership (Suzanne). She asked why we hadn't responded to her emails when she sent information we requested about the operation of our pool. I attempted to explain to her that what we were requesting in those emails (since it was nearly impossible to raise any of them on the phone) was some personalized help as we were having difficulty with the complexity of the pool control box while trying to adjust pH and acidity levels etc., as well as general usage of the valve systems for vacuum sweeping the pool. What she sent us in response was a forward copy of a very technical piece of literature distributed by the equipment manufacturer, which must really be intended for a pool professional. I even suggested maybe she could have someone "walk us through" the questions we had while on the phone, so they wouldn't have to send a crew. She was not interested. Adding insult to injury, she tried to tell me that she did send us the step by step simple instructions we had requested, which was just not the case. Perhaps Suzanne thinks that all of Van Brill's customers have the same technical know-how needed to decipher manufacturers literature as well as all of Van Brill's employees can, because I asked her the same question again, this time attempting to clarify exactly what I meant by step by step personalized instruction, and once again she insisted that she already sent us that information. By this point she was noticeably annoyed with me, adding that she was waiting for our response to her email reply of our original request, while also mentioning that she noticed we had posted a negative review online. Then she said, "How can I help you people if you don't even respond to my emails ??" Well it was obvious to me at this point that Suzanne's top priority was not how well we were getting along with the info she sent. It seemed she was only in a hurry to ask us to remove the negative review. I politely informed her that I no longer wished to have a conversation with her and that she could reach out to us at another time. read more

If I could Give zero stars I would. Please don't do it. This is the worst company I've dealt with. Horrible service over the phone and in store. I was hung up on by Isa, rudely spoken to by Suzanne. My husband was threatened by another male worker in the store when my husband simply was asking for help and truthfully was OVER-KIND to them . We called to schedule an appt on Wednesday. They said they could come maybe Friday or sat but they don't know and they'd call. I had to pay $150 up front and waited around all day Friday (no call no show), Saturday we were inside and I see them on our camera in our back yard. They came and left in 5 minutes before I could go out & didnt even ring doorbell. I called them To find out what happened I was on hold for 30 min before I was hung up on. So my husband went up there to see. He was yelled at, dismissed , and all we wanted to know was what is going on we paid and now we are out in the dark. Seems like they just want our money and that's all. Finally we get a call back saying that they can't help us ... would've been awesome to know this before all this drama. Save your money and time. Find a new place that actually values customers. read more

I regret doing business with them. Super friendly and helpful up front, once they collect payment the customer service quickly nosedived. RUN AWAY! I felt terribly stinged for going the "local small business" route, this company is an embarrassment to the small business who do work hard and deserve your hard earned money. Further, the installer sent by them couldn't have rung more alarm bells, was late/missed every appointment, and had a crooked look and attitude and what seemed like a distaste for working for a living. read more

WARNING: Do not use this company!!! Horrible customer service and very unprofessional!!!

Purchased a new in ground pool liner and found crease in shallow end pool floor, which Hans blamed on the water table ( not true).I found It the first season of use. We also purchased a safety cover that was poorly sized and fitted, please don't pay these people until they do things the right way, and job is inspected in everyway possible, the liner crease would have been spotted earlier but the job was done at the end of the pool season. read more

do not purchase a pool from Van Brills they are terrible, unprofessional, rude, And conniving. When purchasing the Pool, the owner will promise you the moon and stars , show you pictures of his beautiful house, and pool , but after you finish paying you are out of luck Have a problem , good luck getting any help- Inquire about the warranty, Its your problem-you didnt let us close It, and so on . . "I do all the dirty work and my brother makes all the money!". I have heard complaints from former workers, and people we know about the terrible treatment from Vanbrills, read more

By far this company is one of the worse companies that I have ever done business with. It would take more text that allowed for me to document why! Beware, initially very friendly but not very friendly when you call them out on a service that you paid for and they don't even come close to delivering. They are outright misleading and unprofessional! BEWARE, they ask for money up front for service and there is a reason why!!!!! read more

We just completed the construction of our new Swimming Pool by Van Brill Pools and we could not be more happy with the way things tuned out! From start to finish the experience was top notch! Mike started by designing us an amazing pool and took the time to sit down with us to make sure all of the features we were looking for were covered. Mike also guided us through the process of making our selections, all phases of the construction, as well as startup and training on the operation of our new pool. We were very pleased with how responsive this company was whenever we had questions or needed anything at all. The customer service was VERY friendly and always seemed to go the extra step for us throughout the entire experience! If you are looking to purchase a Pool anytime soon, do yourself a favor and call Van Brill Pools. read more