Thorough and honest. Just wow! I love my 2012 Subaru but she's having some bigger issues these…read moredays. I keep my cars, so I had every intention on replacing the catalytic converter at Midas instead of the dealership because of cost. $5k at the Subaru dealer and probably around $1500 at a local Midas. Not this place- they gave the car a full inspection and came back with an honest list of repair needs. To the point where they could give me an estimate, but it's more than the value of the car. Here's the punchline. I'm from Nevada. They could have taken advantage of me knowing they will never see me again. They didn't do that. They were honest. Good luck finding a mechanic elsewhere with this level of integrity. I'd give them 12 stars if I could

I was having radiator issues and this location was friendly, honest and ethical on what was wrong…read moreand what needed to be done. My car is running "cool" and great now. I highly recommend.

Got a call from my grandmother in the morning and she asked if I could get her an oil change and…read moreget the air in her tires checked and make sure her car was safe. So I went to the jiffy lube in Franklin ma. Very small place can only do two cars at a time which is fine it wasn't busy. I waited about ten minutes and then went inside I was yelled at by the gm Jonathan and who told me to move faster into the bay. Telling me to "hurry up let's go" I kept my cool at that point. Jonathan asked me for my info address and email I gave him the email and he got it wrong I kept telling him it was wrong and he said "dont worry about I know how to spell " so I let it go. I popped the hood and Jonathan pulled the dip stick out, he got a phone call on his cell phone and threw the dip stick in the engine compartment getting oil all over the inside of the engine compartment. Another associate came and cleaned most of it up. Then it was time to pay he comes to me and tells me "that will be 91.69 " I said what? What did you guys do change the oil that's it? You didn't check the lights check the air in the tires nothing. And your telling me it's 91.69. He said yes! I can not believe I paid 92 dollars for an oil change. On a 2012 honda civic . Do not go here I promise you, it will not go well. I wish Jonathan well. Do not go to this jiffy lube. If you do please take a video. I wish I did. -Illcommitted

Great, easy experience getting an oil change before a road trip. Super helpful and friendly staff!read more

I have trusted this shop with my auto repairs since I moved to Franklin 9 years ago. I totally…read moretrust them with my vehicle. They are always honest and straightforward and they have such a love for what they do, and it shows. I will be a customer as long as I live in this area!!

I have been a fan of Grove Street ever since I moved to the area. I was looking for a place to…read moreservice my cars and was thrilled to find one so close by. Then I experienced their service and quality. Making an appointment is ridiculously easy. There's constant communication from them when your car is being worked on. They give you everything not only in writing but in an email that you can say if so you can plan future work. They help you know what needs to be done immediately and what can be deferred to another visit. That is almost unheard of. I'm so used to getting a high pressure sales pitch every time my car goes in. That doesn't happen at Grove Street. You're given a list and almost like a to-do list you receive things that are immediate concerns, things that can be deferred and things that are acceptable and already being worked on. They have loaner cars if you need them and they even offer shuttle service to and from your house. Everything is explained in advance and their prices are incredible. It's a great value. I've not had a bad experience and I've been there at least 20 times between my two cars. I can't recommend them enough

I got a new alternator put in, only for it to fail three days later, on New Year's Eve. They put in…read morea new part, but were extremely rude to me during the whole process, including me trying to get any sort of reimbursement. They told me to take them to small claims court, and were extremely rude. Beware.

If you want rude service this is the place. They act like you are interrupting them. After today I…read morewill be getting my car inspected elsewhere. I don't need a song and dance, just a hi what can I do for you today as they take my money for a service provided

Needed to install some fog lights on my Mazda6. Sam was professional and all my interactions were…read morequite pleasant. I would recommend to anyone who needs work done on their import.

Once again these guys have saved us! We had a fan blower problem in one of our vehicles. These…read moreguys pulled the part out and saved it to show it to us when we went back to pick up the vehicle once it was fixed. The part had been melting and could have caught fire! They fixed us up again. Thanks for the great service!

They did a great job replacing all 3 of my brake light bulbs,rotating my tires and changing my…read moresynthetic oil! Brilliant!

I typically wouldn't give a bad review for a long wait time BUT I am because of the fact that I was…read morewaiting for 45 minutes, and they brought in 2 other cars that had pulled in wayyyyy after me. Seems to be very slow and disorganized here - I'd recommend going to another location!

** warning** We went there to get a inspection sticker and we were failed because the emergency…read morebreak would not hold, The service guy said bring it back tomorrow morning and I'll take care of you. We were then told that additionally we need suspension and break work to a total of $1200. When we explained we were going to bring it somewhere else to have it fixed , they were not happy. The next time we started the car it started misfiring and all the check engine lights came on. Was determined when we brought to our mechanic that this Franklin shop threw something in the gas tank. Do not trust anyone here and do not bring your car here if you can help it.

DO NOT GO HERE UNLESS YOU WANT TO BE SWINDLED!!!!…read more Whoever this Lori I person is, she is definitely related to or friends with the owners. It's the only good review in the past 4 years. Like many others, I went there for my inspection. They said they could get me in right away, which they did, and now I know it's because Lori probably didn't need anything done that day because no one else would go there. I should have looked at reviews, but I was already a month overdue and really in a bind. Of course they found something "wrong" and tried to bully me into replacing the part there. I don't know anything about cars but felt like I was being taken advantage of because they were being so aggressive and even tried to convince me that I wouldn't be safe driving home to try to get me to do the work there. When I finally got out of there, I went to another shop to get a second opinion, and what do you know, they told me it would need to be replaced soon but it was fine for now. They passed my inspection and I spent $70 (for 2 inspections) that day instead of the $1000 these swindlers wanted to charge me. Thank God I trusted my gut.

I brought my son's car in because of a grinding noise coming from one of the tires. They called a…read morefew hours later and said 'good news, there was a pebble caught in the wheel, we took it out, no charge'. They could have done nothing and charged me a few hundred bucks; they could have done work or replaced parts I didn't need and charged me a grand. Instead, they did the right thing. This is actually the second time they've provided 'over and above expectations' service, and it's the reason I bring all of my family's cars here and recommend it to others. Obviously the news can't always be this good - sometimes you really do need work and it can require costly parts or labor-intensive service, but that's exactly why you need to find a place you can trust.

Called a day ahead to get an appointment set for a tire rotation and an oil change. The man who I…read morespoke to on the phone confirmed that it would take just around an hour (as expected). I dropped it off today at 10:30, planned to run a few errands and pick it back up around noon the same day...the man who checked me in mentioned they would give me a call when it was done. A few hours later I hadn't heard anything. I called the shop around 1:30 to check on the status. They had not even started on my car. Said they were "just now getting to it" Fast forward to 4:30pm and still no call. I called the shop again and was told that they had tried to reach me and thought they left a message. I verified that they had the right number on file - they did. Now picking up my car over 6 hours after dropping it off. Do not bother scheduling an appointment or plan on getting your car back anywhere close to their time estimate.