Super nice! I was worried about my alignment, and being out of town makes it hard to find a…read moretrustworthy place. Tuffy was highly recommended by my friend, who says her whole family uses this location, even those that live in a different city. They checked my car and didn't find anything wrong, so didn't charge. Thanks! Peace of mind.

Just came here to get some air filled up and offered to tip the guy but Brady said no just wanted…read moreto fill up all one tire and he filled up all of them I'm really curious about the other things that they do at this location great service thank you for having great people.

Honest workmanship, fair pricing. You can trust what these guys say. Will always use J&Pread more

Not sure why the high reviews. This place, on my first visit, the 'owner'? would not answer the…read morebuzzer when I showed up for my appointment. After several minutes, I poked my head into the service area and say this tall Indian man on his phone. He finally came to the desk only to tell me there was no mechanic. He may arrive later that morning. There were several pairs of keys on the desk of cars to be worked on. He still wanted me to leave my car but could not assure me my car would be worked on. It felt odd and I ended up going someplace else for service. Wasted my time. Do not go there....

I love Wayne's so much! They always give extremely reliable service, and are reasonably priced…read more They have always been so kind to me and helpful, as my car is really just always giving me so many issues and causing so much stress, but they always take care of me and work with me as a struggling student who knows absolutely nothing about cars and is also working on a tight budget. Even better, last time I sent my car in when I went to pick it up, Sean explained to me exactly what the problem was in great detail and how they fixed it. My entire family always goes to Wayne's and definitely recommend. I appreciate the team immensely!

Was given a recommendation by another automobile business to use Wayne's Auto Repair. I was excited…read moreto support this local business, but I got burned. It was a Friday afternoon, so not ideal, but I asked that work not start unless they were sure it would be completed by EOD. I was told unless something "unforeseen happens" it would be completed and I would have my car for the weekend and for work on Monday. Unfortunately, this did not happen. The parts were not received until 4:30 Friday afternoon and they said they wouldn't have time to complete (they close at 6:00) without paying the tech overtime which would upset ownership. I asked if I could have my car back, but they had already taken off the necessary parts and it wouldn't be able to be moved until Monday. A second claim they made would be to honor another business's estimate should I find a lower price. 1 phone call to another shop and I had a written estimate for the same service for $434 vs. the $715 provided by Wayne's. I emailed a pdf of this estimate upon their request. When I picked up my car on Monday, I asked why I wasn't seeing the updated amount and Wayne's denied the validity of the other shop's estimate, stating the other shop would've had to come back and ask for more $$$ upon completion due to its aggressive labor time. Wayne's threw $100 at me for holding the car over the weekend. Hardly sufficient. Like I said, I want to support local businesses, and will continue to try in the future, but needless to say, I will not be coming back here for auto repairs. Very disappointing.

I noticed my front headlight was out. I called and Zach said he could fix it if I got there before…read moreclosing. I got there and he had it fixed within minutes !! I was glad because it's raining and getting dark earlier now!

Costco had this as one of two locations to check my car alignment. Their tire techs said my…read morealignment had to be fixed for their warranty to be included on the tires. Came here, in and out in 15 minutes with the verification that it wasn't needed. No hassle, no fuss, no issues. Love it!

They do a good job and turn around is fairly quick. I like the detailed estimates complete with…read morepictures

Didn't fix issue and was promised. Engine light didn't go off after $2300. I would not recommend…read morethis place.

Dave Marshall They sell manufactured faulty tires and will not replace. They wanted me to pay…read moreamost $700 for 4 new tires. The tread was still amazing but the tires have cracks on all 4 tires. A HUGH SAFETY ISSUE.

My daughter caught a nail in her tire and told her to go to the nearest tire shop. She sent me a…read morepicture of the nail, which was on the tread about an inch from the sidewall. The rep told her it's unrepairable, and needs a new tire. I instructed her that the nail is in a repairable spot and to go down to Goodyear to get them to repair it. 15 minutes later and $20, tire is repaired. Trying to give young girls bad advice to spend unnecessary money is wrong. Would never recommend this establishment.

I will never take my car anywhere else. Took it in for an oil change. He pointed out I needed new…read moretires ( I do need new tires). He could have done an"upsell" but he didn't. He based his recommendation on my driving history and usage, Kelly gave me a cost range, explained the differences and left the choice up to me. They do "take care of their customers". I know zero about tires,but, after his explanation I could see for myself why the old had to go. In the age of every man for himself, Grismer is every customer leaves with the confidence they were treated honestly, and provide a quality service

Made an appointment for my car to get new tires... took 4.5hrs to complete...four and a half…read morehours.... Magically a sensor was broken and my bill was $300 more than expected.... Wish me luck driving!

Talked over everything he thought was wrong with our vehicle and what needed to be fixed. Gave us a…read morereasonable price and was fixed the same day it was dropped off. This place is a hidden gem and will definitely be my go to for any future repairs.

He replaced my daughter's strut the next day. Fast, professional service at a great price. We will…read moretake all of our cars here.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.