Gaby is helpful, efficient, & knowledgeable with my insurance needs. I really appreciate her…read moreservice.

Thanks for Yusheng's help, and support. He is well friendly…read moreand helpful, and always reply quickly. Recommend his services to everyone.

I've been a customer for over a decade. My original agent left but i…read moreI returned and received amazing service from Laura Young. Highly recommend!

I worked with Lynne Bromley recently for a new policy. Lynne is very experienced with different…read morepolicies, terms and pros and cons of different insurance companies. She was responsive, thorough and had my best interest in mind - lowest premium with the best coverage. I really enjoyed working with her and will continue to stay in touch with my future insurance needs. Highly recommend!

John was absolutely fantastic to work with. I recently bought a new home and was referred to him by…read moreour mortgage lender. He talked me through all the options for home loans, different additions, etc... He took the time to make sure I understood everything I was getting into and answered all my questions regardless of how silly they were. He was even able to get me switched over for auto insurance as well and saved me a boat load of money! I highly recommend John as a top of the line insurance specialist! Thanks again!

I am currently a Totem Lake Insurance client who recently returned as a client. And boy am I glad…read moreto be back as his client. I really missed his service. (I briefly left to help an old college friend was building his business with a competitor). Without a doubt, I can vouch that John Prentice makes it so easy to do business. He represents top notch insurance companies with a national presence. He is committed to providing CONSISTENTLY high quality customer service. And, most important, if there is a problem he will stick with you and your claim until it's resolved. What's more! My recent claim was resolved in one day from submission of the paperwork. I was shocked at how efficient and supportive Safeco (with John's help) was at resolving my issue. Like I said, I'm so glad to be back with Totem Lake Insurance. I agree with Beauty J. John really does deserve six stars.

I purchased a policy from this company through my Agent, paid an annual. Then about a month after…read moreit was purchased I got a request that they wanted an inspection, called my agent and he said this is pretty normal today. Then about a week after the inspection I got a notice they were canceling my policy ( gave the resom as I had a diving board) This was a total waste of my time and my Agents time.

I bought home insurance and paid 4 months premium, $828.22, on 11/07/25,policy went into affect…read more11/27/25. 54 day later, 12/31/25, they sent an inspector to my property. Two weeks later I got a cancellation notice because my property was " adjacent " to a commercial property as shown on a satellite photo. They had this information from day one. They now owe me a refund of $227.82, the policy was cancelled 2/12/26. They will not refund my money. They are nothing more than crooks. Along with their cohorts, Nsure, I think they are pulling the old " bait and switch ". Maybe a class action suit needs to be filed in Federal court?

Nancy and crew made the process so easy when I had to make a claim. I highly reccommend!…read more -David

My name is Barb Strauss. I was very impressed with Becky Brown and the excellent customer service…read moreshe provided to me. I needed to insure a condo in Bothell, Wa and because I live out of state I was not sure of the process involved. She was able to send me an acceptable quote within the hour and the insurance was set up within a couple of days without any complications or issues. Kudos to Becky!

Based on someone's online recommendation, I contacted these people for a quote and to change…read moreproviders. I was told how terribly backed up they are. Two weeks later, still no quote. These people are way to busy to handle any more customers, apparently. Do not recommend.

I signed up for auto/renter's insurance August 2021 w/ Pilar & the process went well & i was…read morepleased. I was hoping for an agent who would go to bat for me when i needed the support. My senior residence hit us w/ a notice requiring us to have prop dam. liability coverage for bed bugs & pet damage. I discovered this is not standard in a renters ins. policy. Complicated situation & this is when you need an agent who is well informed & can see the big picture putting things into perspective. I felt like i was getting the bum's rush when i asked specific questions which is not a good feeling. Pilar told me Emily would be speaking w/ a specialist and getting back to me but that has not happened after several days so am disappointed. Will have to search elsewhere for an agent that will support me when the chips are down. That's when you know if you have the right agent!

I came here through a referral and can't thank Ann enough for helping me set up my health insurance…read moreplan, it's been about a million years since I've had any sort of coverage and it's one of those things you don't realize you need until you need it. Ann was absolutely wonderful and patient in explaining me everything until I understood it clearly, I'm not sure about you, but I don't remember being educated about health insurance in school. Her office is actually in the Factoria Bellevue area, right off the exit, super convenient and easy to get to with parking! She's been doing insurance for over 20 years, super knowledgeable with everything, you'll be in good hands. Tell me about your experience if you've been here or is going to after reading this review:)

I have been using Ann to help me select my health insurance going on 4 years and intend to use her…read moreforever! She is professional, super smart, great at clear communicating my choices. What I like most is that she truly listens to my life situation and health needs each time we talk. Can't recommend her highly enough.

Found these folks through Dave Ramsey's ELP (Endorsed Local Providers) program. Always professional…read moreand great service. I now have Home, Auto, and Umbrella policies through their excellent brokerage and they review the coverage to see if they can save me more money yearly. They beat all the insurance policies I had in place before finding them. I had several questions about various options and they did a great job of comparing them and giving me competing quotes so I could make the best choices.

This was one of the most frustrating insurance experiences I have ever had…read more Kris Jackson at ProStar provided incorrect information and showed a complete lack of ownership during an already stressful situation. I was told my assigned agent was out of office for the holiday and that nothing could be done. However, that agent's voicemail clearly stated to press 1 to be connected to another agent, which I did. The alternate agent immediately confirmed that what Kris told me was incorrect. From there, I was forced to do the work myself. I personally called the policy department to remove our totaled vehicle from the policy. The representative I spoke with even stated that this was the agent's responsibility, but since it was not being handled, they would take care of it for me. That should never happen. When you are dealing with a total loss, you should not have to fact check your agent, chase down departments, and resolve issues on your own. I do not recommend ProStar if you are involved in an accident. Be prepared to handle everything yourself, because this office will not proactively help you. I dropped ProStar immediately after this experience. For comparison, I switched to Robert Pfarr at Allstate and the difference is night and day in terms of customer care, responsiveness, and knowledge. His team has been wonderful. I would not recommend ProStar to anyone, even as a last resort.

Seems like I have to contact them several times for every transaction. Often I get no response for…read moreday or weeks. I will be taking my commercial business elsewhere.

I am not sure if the Bothell is the right office to leave a review. Bethany called me back after 2…read morephone calls. To say the least I was extremely disappointed in their customer service, it is non existent. I was originally with Shinstrom agency in Kirkland. We have always had excellent customer service. I did with HUB International when it was in Kirkland. Now customer service is not something that happens with them I am now looking for a new agent or agency somewhere else. Very sad indeed that a business can no longer care about their clients and obviously still want to keep them. Its very wrong.