I called this establishment to book appointment for a massage and was asked if I had a Groupon, to…read morewhich I replied "yes." I was then told no appointments were available for 2 months. I then had my daughter call and say she had no Groupon and she received an appointment within 1 week. When I called Kelly, who identified herself as co-owner, she was very rude and belligerent and told me she only booked a few Groupon appointments and booked other appointments to make money. She then yelled at me and told me I had no right to have my daughter book an appointment. They have my money but would not book an appointment until after the promotional value expired which was July 31, 2013. I WOULD NOT PATRONIZE THIS BUSINESS OR RECOMMEND THEM TO ANYONE!!!!!!!!!

Avoid this place like the plague! The owner sold groupons and then was unwilling to book…read moreappointments for them before the expiration dates. He was awful to deal with; rude, condescending, and mean. Groupon returned my money but what a horrible experience.

I have the best friends ever. Fellow Yelper Sarah D bought me an 85 minute massage for me at her go…read moreto spa, Destination Massage. She recommended Karen Roth, owner, so I asked to see her when making my appointment. She has a very limited availability and they struggled to find an appointment for me but did manage to get me in after a couple of weeks at 3:00pm. They later called me to see if I could move my appointment up to the late morning, which I wasn't able to due to my job, but offered to come in at 2:30 pm instead. Wasn't a huge deal, but the receptionist sounded kind of disorganized and made the scheduling seem like more of a hassle than it needed to be. Massage day, I was greeted by Karen who was very friendly and professional. The space is very clean, calm and relaxing.... almost like you are going to a resort. The massage was just what I needed, she applied the perfect pressure and spoke a bit to me, but not the whole time so I could relax. I know I had some tightness in my shoulder and upper back, which she advised in coming in monthly to get worked out. The prices are a bit steep for me to come every month , but I might consider getting one done quarterly so I'm not so tense (two desk jobs will do that to you!) I would recommend this place for a treat your self (YOLO) day that every women (or man) deserves at least once in a while!

Booked a massage with Jen last minute after seeing a special on Instagram. Been wanting to go here…read morefor a long time but just haven't made it. So glad I did! You could tell Jen had a lot of experience and focused on all the areas I was having issues with, giving extra attention to my sore neck and back. She used the perfect amount of pressure. There are times when I can fall asleep during a massage and other times when I don't, Jen was a great conversationalist while also keeping me relaxed whole time. Would definitely recommend her and will be booking again. Building itself was great. I was in the desert oasis which had really cool ceiling tiles that replicated stars. A nice touch!

I first discovered this business at a vendor fair at The Polish Falcons facility in Lancaster. They…read morewere doing chair massages , and I found the one I received there to be therapeutic yet relaxing . I scheduled a 60 minute massage at their facility in Williamsville a couple weeks later (at a discounted rate of $65). I did appreciate that they had Sunday hours available. I arrived 5 minutes early , the facility was kind of difficult to locate , as Google maps had a hard time locating the exact location . After waiting in the room for about 10 minutes , to ensure I was in the right location , I entered the suite where my massage was going to take place , the owner was still performing a massage service. It was extremely awkward , I wouldn't have entered had it not been 10 minutes after my scheduled time and I heard voices, so thought maybe there was a desk I was supposed to check in at on the other side of the door . Turns out , the therapist was just behind schedule (due to the other clients arriving late , they also had difficulty finding the location ) so I was not forgotten, but next . Thankfully, I was not on a tight schedule, but was kind of thrown off guard by the whole thing . I will say that the room where the massage took place was cozy . The therapist , D. Katherine, applied perfect pressure and even used some peppermint drops on the pillow as I was just recovering from sinus issues. I was able to relax and get a nice treatment . Overall , I would consider using this facility again , but hoping the whole experience is more punctual in the future .

Nyaya is AMAZING!!! Whether I am there for acupressure or a massage, I always feel tremendous after…read moreour session. He customizes every session to the particular needs I have at that time. No cookie cutter massage here. He is very knowledgeable and uses a great variety of techniques to accomplish the desired results. I have his office left pain free on each occasion! Give Nyaya a try. You will be extremely pleased!!!

I am 84 and have been going to chiropractors most of my adult life. This is by far the best…read morepractice ever. Dr. Will is amazing! Recently I had a lower back injury from a fall. I walked in with every step being very painful and walked out pain free. The staff at the front desk are always friendly, helpful, and patient. I highly recommend Complete Care Chiropractic!!

I was fortunate to locate this clinic a mile away from where we were vacationing in August. I have…read morea great chiropractor back in Tampa Bay, but wouldn't be back there until mid September. This is the first time being out of town where I knew I had to find someone. I received a recommendation but that person, even though he knew my family, would not see a new patient. But I saw good recommendations for Complete Care, and they were able to get me in 2 days later. New patient paperwork was done online, and when I got there I did have to fill out a current assessment, which apparently is what they do with each visit (good idea). I was matched up with Dr. Greg Baumler who spent a lot of time with me and we had a good rapport even before I got on the table. He quickly diagnosed that I had one side probably 3 inches higher than the other, so he was able to adjust that and get me back in balance. I was able to work out over the next week, feeling much better and without pain. I had a 2nd visit, which was more maintanence then anything but gave me even more confidence. Sadly I got sick, so didn't want to go back to the clinic until I was certain I was negative. When I visit the area, I will definitely see Dr.Baumler if I need care. I highly recommend this place. It's conveniently located and they apparently have 6 therapists on staff.

Visited for first time today for their bogo hydro facial. Esthetician Jen was fantastic. Never had…read moreone before and she walked me through every step. Very knowledgeable. Building and decor was also very nice. Would recommend to other people. They had a whole bunch of other services too (massage, sauna etc)

If you're a first time client or even a regular client returning after a long time beware. First, I…read morewould like to say as an eyebrow artist the senior esthetician is great, she does a good job and is very personable so this review doesn't reflect the actual service but the spa. I have been going to The W Spa whenever I am in town since it was originally called The Waxing Studio, so we'll over 10 years. I am currently home and needed a waxing service so I booked my appointment. When I called to make my appointment, never once was I informed that I was being booked with a senior esthetician. Being booked with the senior esthetician means there is a price difference for brows, which should be communicated to the customer. Had I known I would've asked for someone else due to the price difference ($35 vs $28). I booked an eyebrow and a Brazilian which I've been having done for awhile. Brazilian is normally everything but for some reason they only do the front and charge you an extra $15 for the back, which is ridiculous for 4 strips of wax. Also, I've been having a Brazilian for well over 10 years and this is the first place I've been to that charges you for the back which is actually supposed to be part of a Brazilian wax. So I'm in the middle of my wax and she stopped the Brazilian after only doing the front area, when I inquired about the back she's like "oh that's an Australian". In my head I'm like wtf is an Australian but whatever I finished the wax (no mention of the price difference). After my appointment I googled what an Australian wax is and lone behold it doesn't exist. If you see the photo I included, a Brazilian is front and back. This "Australian" is a bs excuse for them to charge you extra money. Now mind you I have been living in California for four years...my esthetician charges $55 for a Brazilian, which includes front and back as it should and then $30 for a new brow and $25 for a touch up. When I went to check out, I expressed my displeasure and the person at the front desk didn't do anything in an attempt to make it right. So not only was I charged $35 for an eyebrow, I was also charged an extra $15 for an Australian. So what normally would be an $80 appointment suddenly turned into a $113 appointment. OH and the kicker is they're still using talc powder (aka baby powder) for the Brazilian/Bikini/Australian waxes despite the fact that it's known to cause cervical cancer. This is also something in the years I've been waxed that I have never had an esthetician do. They really need to look at how they do their waxing process because using talc powder is outdated. So if you've made it this far great, hopefully this makes you question if you want a service from them. I certainly won't be going back, they over charge and there is no customer service experience. There was nothing about this experience that made me want to come back or recommend them to a person I know. Shame too because they used to be a great place to go.

If you want to feel special, this is the place you want to go to. I could spend hours here between…read moregetting my hair done, my nails and even a message. I've done it all. I'm pretty lucky to have these beautiful girls work on me ( and I sure need some fixin!) . If you think you couldn't afford it here, you're wrong... You'll pay less here than you would at a shopping mall salon. It's as clean as you'll find out there, right on down to the bathroom! These gals are just as professional as they are friendly. When I walk out of here, it is the highlight of my day....

My wife booked us a couples massage for our anniversary. The Delavan is the hotel that the spa is…read morehosted at. You go inside the hotel to the second floor to the entrance of the spa. All the staff were very friendly and kind. I asked for coffee, and the receptionist went out to the hotel hospitality area to bring me coffee. Had I known, I wouldn't have troubled her so much! But she was totally cool with it. The massage therapists who worked on my wife and me were also very friendly and professional. My wife got us Swedish massages - very relaxing! The massage room is basically one of the hotel rooms but without the bed and instead with two massage tables. After our massages, my wife asked for a changing room so she was able to go back in afterward to freshen up. The only negative (not really the spa's fault) is that a large, very loud group passed by in the hallway while we were getting massaged. The therapists were apologetic about it so I don't really blame them at all. Prices are not bad. I imagine it's a little high for Buffalo, but the price in New York City for a comparable massage would be slightly higher, I think.

I have seen Kristina for massage and myofacial release. Kristina is very personable and…read moreprofessional. She is very knowledgeable, which comes through in her methods of treatment. The office is spacious, clean and has lots of good energy! There are also various monthly events, classes and workshops centered around overall wellbeing. Highly recommend!

I've been to this office several times and absolutely plan to be a regular. First, the office…read moreitself is so easy to find (big easy to see sign by the road), the parking lot has plenty of space, and the entrance is right off the parking lot. The interior of the space is intentional, lovely, and highly functional. You feel welcome and comfortable the moment you walk in the door. From the all season decor tree to the lovely coffee station, the space goes above and beyond to shift from office to energetic haven. Everything is clean and comfortable, the bathroom has extra care and amenities, and the individual rooms are as lovely and well thought out as the main room. This is clearly a small business run by someone who puts their heart into their work. My current favorite service is the sound baths. There are group sound baths every two weeks and then I also have a package for individual sessions. I love that the packages can be used with any service of the length that you buy, so I don't have to commit to which services I'm doing at the time I buy the package, just the length of the sessions. Everything is always so easy and every staff member I've interfaced with has been delightful. Overall, I couldn't give a more enthusiastic review. Absolutely make a little time to check out Ouroboros. (Maybe I'll see you at a group sound bath!)