The manager in jackson was a piece of work so i went to the lansing store for customer service. She…read morewas super busy but took care of my problem. Customer service still lives

DON'T WASTE YOUR TIME AND MONEY! This was one of the most…read morehumiliating and infuriating experiences that I've had in my 50 plus trips around the sun.... On yesterday, 7/31/19 around 6:30 pm, my fiance and I went to Dunham Sports in the Lansing Mall. I am a handgun owner and I wanted to look at a different caliber of one of the guns that I already own. Prior to my trip to the mall, I had just attended a job interview in downtown Lansing. For the record, I am a semi-retired nuclear engineer with over 26 years of work experience. I am of african american descent. I have held a government-issued secret security clearance for some of the work that I have overseen. I was impeccably dressed in a business suit and tie. My fiance and I decided to visit the Lansing Mall because we had a little time to kill before returning home. I approached the gun counter salesman and asked to see a handgun from the glass case. The salesman, who said his name was Austin, asked my for my driver's license. I handed it to him. He then asked if my current address matched the address on my license. I said no since I had moved recently. The salesman then apologized and said that he could not allow me to see any guns in the case since my current address didn't match my driver's license. I said that this seemed irregular since I have purchased and owned a few handguns. I asked my fiance to provide her license so that I could look at the gun. Again, the salesman apologized and said that I could not see the handgun since I had originally expressed interest in seeing the gun. Incredulous, I asked for the name and contact information for the District Manager responsible for the Lansing store. On my way out of the store, the salesman gave me a piece of paper with a name and phone number on it but cautioned me that the District Manager would be out of the office on vacation for a week or two. While shopping at other stores in the mall, I called the number the salesman had given me. Someone from the Midland, MI store answered. I asked to speak to a store manager and told him what had just happened. I asked if it was normal store policy not to allow a customer to even see a handgun unless their current address matched their driver license. He said that that was definitely NOT corporate policy. I returned to Dunham's Sports in the mall and asked to speak with the store manager. I told him what happened earlier and he agreed that Austin had followed store policy. I told him that I would be contacting the Dunham's Sports Corporate Office. Saying I am disappointed in the total lack of customer service and professionalism provided by the Dunham Sports sales people and store management at the Lansing Mall location would be a MAJOR UNDERSTATEMENT. Update: As of 8/1/19 at 11:00, I called and left a voicemail with Will, the district manager for the Lansing Mall store, asking him to give me a call back. I will update my review as soon as he or someone from the corporate office calls me back.

Went to Sportsman's Warehouse to look for training aides for my beagle. However this store has a…read moreunique setup. They have hunting equipment, camping supplies, a hugh fishing inventory and great customer service.

Sportsman's warehouse has a great selection and knowledgeable staff. Chris helped me find the…read moreperfect cleaning kit for my Glock 19. He was very kind and answered all my questions without judgement, as I am a new shooter. Checking out was easy and I was able to join the loyalty program with the help of the cashier. Prices are great as well. I'll definitely be back.

It's an okay place to get things you may need ..but you'll find things cheaper at other shopsread more

No where else in Lansing has the selection that this place does for ski/snowboard supplies. They…read morehave great deals, and all the guys that work here are extremely pleasant. Not pushy, but quite knowledgeable.

I frequent this place often for my sporting goods needs. I umpire, I coach my children's teams and…read moremy daughter plays club ball. They have everything I need and the great knowledge to help. Today, I went in to get my daughters new glove steamed. The salesperson made sure he told me the proper care to finish getting it broke in and more importantly ho told me what not to do. While I was waiting on the steaming, I was able to grab a few small items that my kids will also need. While the store is smaller than the big box stores, they have more of what you need than the big box stores. You can't go wrong here.

Worst customer service I've gotten in a long time. Sales guy certainly didn't look like he wanted…read moreto be there. All he did was pointed at the wall when I asked about equipment. Purchased a softball mitt for $100 and wasn't even offered a bag for it. Went to DSG and bought a nicer one for half the price- and the sales guy was helpful!!

because why is there only 5 reviews its dunhams get over yourself the lady manager is super niceread more

After my latest experiences with Dunham's, I won't be back…read more Went in last week for an advertised special on gravity chairs. We selected our chairs and went to checkout. When the chairs didn't ring up as advertised, the cashier called a manager. The manager explained that the chairs we selected were not included in the special, even though the price and brand matched exactly with the printed advertisement we brought with us. When we decided to leave without purchasing the chairs, the manager offered us a smaller discount, provided we were willing to make the purchase in two transactions. We should have run, but decided to take the offer. We left, mildly dissatisfied, but happy to be done shopping for Mother's Day. Since then, we found a much better deal on higher quality gravity chairs (for less!) elsewhere and decided to return the Dunham's chairs. We were only able to locate one of the receipts (for identical transactions) and understood that store credit would be offered in place of refund for the chair without receipt. What I wasn't prepared for was the reduced refund amount. We purchased the $70 chairs for around $60 last week at a "manager's special" discount, but apparently the chairs (which were full price again today) were sometime available for $40. Therefore, even though I had just been refunded the full amount on one chair (with receipt), I took almost a $20 loss on the other chair. It upsets me more, because I am certain that if the price difference had been in my favor, Dunham's would have only given store credit for the discounted amount. Even more upsetting was the attitude of the manager who came to help. Upon seeing the lower amount, the cashier agreed it should be adjusted to the refunded amount of the other chair and called over his manager. She was rude and suggested I was lucky to be able to return the chair at all. A little pleasantry would have gone a long way. The next time I need camping or sports gear, I'll take my money to a big box store.

I didn't really anticipate ending up at Dick's on Black Friday, but it was a pretty good…read moreexperience. It wasn't super busy, which was nice to not have to fight crowds. Nate was looking to try on some soccer shoes for sizing, and we were meeting my family for dinner at Mitchell's nearby, so we stopped in here for a bit. The store was bright, clean, and well-stocked. We were able to find an employee right away to help us pull sizes. The shoe selection was vast and had some sales going on. They had a huge wall of Stanleys which was so vibrant and colorful! I also noticed some really fun Lions gear. The parking lot is large, but it was quite busy, so you may have to park a little further out and walk a bit.

I purchased a golf travel bag at Dicks and after two airline trips, the bag was torn at the seems…read more I wanted to return the bag and contacted customer service on line. the customer care advocate (Melissa) was very helpful and gave me information to return the item to the store. She provided a print out of the receipt for me. She did not provide a detailed receipt but it showed the date, transaction number, item and amount of sale At the store I encountered the Manager, Eric who as very rude and condescending. He told me I could not return the item even though the customer service representative told me I could. Eric did not take time to look up any information and advised me, the return policy limited returns to 30 days. being confused after this exchange, I then contacted the online complaint department and spoke with a representative (Sabrina) who was also very helpful and researched my issues. after researching the issues she contacted her supervisor and advised me I could return the item to the store after looking up my receipt which included the extended warranty. Sabrina then call the store to speak with Eric about the return. She then advised me I would be able to return the item after speaking with Eric. the next day, I went to the store and spoke with Eric who again was rude and wanted to justify his earlier decision to reject the return as I did not tell him I had an extended warranty. If he had taken time to look up the sale he would have seen that I did purchase the extended warranty. Eric was not customer friendly and I advised him I would not engage in an argument with him. he begrudgingly processed the refund. I would advise that: 1. you not purchase the Maxfli 2024 Hybrid Travel Cover. 2. Retain all receipts 3. document your conversations with all team members I will not be shopping at the Lansing store where Eric is the manager.

After casually mentioning an issue I had on my last visit, with my sales person, he wanted me to…read moretalk to an owner. I told him the problem was solved and I was happy with the outcome. he insisted I speak with someone. After a few minutes, he came over with a gift card to use on my purchase that day! I was not expecting that and told him so. Again, he insisted I use it and apologized for the inconvenience of my last visit. Unfortunately, I can't remember the associates name. Playmakers truly cares about their customers experience!

Outstanding service and shoe selection. Reasonable prices for what you get. Huge props to Ava, who…read morehelped me find shoes for my two kids and myself.

East Lansing Moosejaw is a great place to go whether you are planning your next adventure or just…read morebrowsing. They have an awesome staff that is very helpful and knowledgeable. This is my first stop whenever I am planning my next big hike.

This is located right on Grand River so it's nice and easy to find. There is parking in nearby…read morestructures and on the street as well as behind the store in lots. It's right near the campus too so easy for people to get to if they are on campus or are coming onto campus by bus. I have 2 Nalgene bottles from here and I still have them after 3-4 years in good condition. This place has sales and a very popular place on MSU's campus even without sales. The staff doesn't burden you and let's you shop but can answer questions you have. My friends have bought sweatshirts and tshirts from here and they still have them in good quality. The sweatshirts are on the more expensive side but come in so many colors that they are preeeeety. :) If you're into North Face, they have a ton of NF apparel.