I had the best ER experience of my life today. From the moment I walked in, they immediately took…read moreme back and got me into a room for my concerns. Every single staff member I encountered was friendly, compassionate, and professional. Having to go to the ER can be a traumatizing experience because you are already worried about what is going on with yourself. This ER made sure I was tended to with the utmost care and compassion, which made all the difference. Dr. Sherry and Nurse Jackie were absolutely incredible. They were attentive, patient, and never once dismissive of my worries. They took the time to really talk with me, understand my history, and explain everything thoroughly. That level of care and communication is rare and so appreciated. Even though The Heights Emergency Room is a stand-alone ER not tied to a big hospital network, they are impressively well equipped. Their rooms are spacious, comfortable, and as clean as any hospital ER I have ever seen. They also have the equipment to test for a wide range of issues on site, and my labs were drawn and processed right there with results coming back quickly. That kind of efficiency gave me real peace of mind. Since I was there most of the day, they even arranged Chick-fil-A for me, which was such a thoughtful and personal touch. It really made me feel cared for as a person, not just a patient. After a very negative past experience at another hospital, this visit was a complete 180. I will absolutely be coming back here for any and all emergency needs in the future. Hands down, this was the best ER experience I have ever had.

Great service. Attention to detail. Extremely professional…read morestaff. Very pleased with the service received.

This place saved my life! I had to start treatments here in the fall of 2023 for a medical…read morecondition because oral meds weren't working as fast as the doctor wanted it to. Luckily, I had a really exceptional doctor and their office found a location for me to receive infusion late in the afternoon or even on Saturday to accommodate my work schedule. This location was the closest to me when headed home after treatments, which I wanted to ensure wasn't too bad of a trek because I was told that soemtimes after treatment, you get tired. Most of the coordination of care and services were handled between the doctor's office and Paragon as well as the insurance company to see how much I would be out of pocket to get the services. Once that was identified, Paragon reached out to me about what to expect out of pocket. Although it was well below the 5 fugure amount the insurance was paying, my out of pocket was still astronomical. However, I was informed of a copay program that's available for my medication that could get the amount down to an even reasonable cost- as low as $5. I immediately filled out the forms to get that assistance and no lies told, I had an even lower copay. At the most I paid close to $100 one particular session, but I choose the best insurance plan on my job with a low deductible but high premium, which I met easily and paid minimal to nothing towards the end of the year. In any case, if you have any questions about coverage they have a special extension and department to handle that. As far as the experience in office, the people are so friendly! From check in to your time in the chair, you are treated so compassionaltely. They ask you if you want a blanket, snacks, something to drink while you're receiving treatment, they got you! The chairs are comfy and recline for even more comfort. Only issue is when other people do not adhere to the disclaimer to silence their phones. I understand people want to pass the time while theyre there, but many talk so loud....I try to bring my headphones to block out most of the noise but it still doesnt help for some people. In any case, I am fortunate that my treatment is only 30 minutes and I don't have to deal with the loud talkers too long. Before I leave, I use the restroom, which is always clean and wheel chair accesible with plenty of space. The snack bar is accesible as well with bevs and a variety of snacks. I don't usually have a snack or beverage when I get the treatment, but I pick up something on my way home- usually are Cheez itz and a few packs of Biscotti cookies. Although no one would want to choose to come for treatment, Paragon makes this a pleasant experience as possible.

Very sweet and professional. I wasn't feeling well at all and needed to go somewhere ASAP to see…read morewhat was going on. I found Angel Care Family Clinic on Google and saw all the great reviews they had. I decided to give them a try, I was a walk-in patient but they were still able to treat me fairly quickly. I was able to get diagnosed and get prescribed antibiotics in a reasonable amount of time. I initially had my prescription sent to CVS, but it turns out they weren't in my insurance's network, so I called the clinic back and they happily forwarded my prescription to Walmart, so I was able to pick it up. I remember prior to leaving the clinic I got really light headed and they gave me some ammonia to sniff it really helped! They even let me take a few for the road. I paid a $40 co-payment. I highly, highly recommend this place. Their kindness and dedication to their patients is something that is greatly admirable!

The quality of care received was great. My teen needed assistance that didn't require an ER visit…read morebut having the chance to get him seen and diagnosed with care and attention was excellent. We will surely be back for school physicals and well-patient care.

Dr. Hayley Nguyen is still the best! She's super thorough and caring. I've never had to wait long…read morefor my visit. She has blood draws in office also so no traveling to another location to get that done. She uses a portal after the visit to communicate results and next steps. I especially like that during her visit with you, she really takes the time to listen. It doesn't feel like she's just wanting to get you in and out to move onto the next. Her notes are super thorough as well! I had a gap in coverage due to being laid off and when I came back in, she just picked right back up where we started. I highly recommend still! She's the best!

Dr. Nguyen is an absolute delight. Her bedside manner is unmatched and she goes out of her way to…read moreunderstand what your needs are and to develop an appropriate treatment plan. As a new patient, I was able to get an appointment next day! As someone who works in the healthcare space, this is virtually unheard of. While her receptionist could use a little more training on customer service and not having a flat affect, the overall experience was fantastic. 10 out of 10, would recommend Dr. Hayley Nguyen.

Great people. I have been going there for more than 15 years. I totally recommend this clinic for…read morefast and great healthcare.

This place is just phenomenal. I came for an emergency and since they were essentially a walk-in…read moreclinic, I was treated almost immediately and my pain was relieved by them within the hour. The layout of the clinic is nice and the staff was very friendly and seemed focused on their work. Overall, I do recommend this place as they cater to everybody, are bilingual and very knowledgeable about proper care and practice.

was able to get same day appointment for respiratory issue. everyone was so nice and welcoming and…read morehelpful. place is very clean. Jessel Garcia was my provider and was able to quickly understand the issues and walked me through it. I felt she took her time with me. Highly recommend!

went today cause i had a wicked hangover i thought i was dying but the staff was sooooo nice and…read moresweet they are adorable and i feel like a 1,000,0000 bucks they took care of me even tho i HATE NEEDLES the man that did all the needles was so sweet and did his best even tho im dramatic but anyways amazing staff will come back if i end up dying again ! also the manager was super cool same with the front desk lady

I called ahead and they gave me an appointment for 10 min later! Fatima at the front desk was…read morefriendly, sweet and efficient, Irenice The LMRT was welcoming, personable and excellent at giving injections!! (Didn't feel a thing!) Guillermo, the NP was professional, easy going and friendly, did an excellent history and examination and discussed all of the options thoroughly for my treatment. Would very highly recommend this Urgent Care!

Today I went to get an IV. I wanted to use the app rewards (that they previously told me to sign up…read morefor and that they advertise all over the office). But because I was on an old membership system (that they haven't transitioned over and reconciled with their new system) then they informed me even if they could add my membership to the new system that if you have membership you CANNOT use the app rewards because that would be too much of a discount. They then asked if I wanted to cancel my current membership to be on their new system and I'd have to pay my membership cost again even though I already paid this month. As I don't think it's my job to switch my membership over when they changed systems I told them I'd wait until they could do it themselves. After all this I still decided to get an IV because I've been feeling under the weather. Usually they do the iv insertion in the relaxing iv rooms but today they brought me into a back room. When I told the girl my preferred arm she gasped and said your veins are so tiny. She then requested to use the other arm because she couldn't find the vein in my preferred arm. She then stabbed my arm and missed the vein. She tried to wiggle the needle around in my arm (it feels as awful as it sounds) and then said oh nope this one won't take. I then politely told her I was done and wanted to leave. She didn't nor see me experience or capable of finding my veins ... which was not reassuring. I do have small veins but I've never had an issue like this before. On top of feeling sick I wasted time figuring out their new system only for them to be unable and unqualified to give me an IV. I would not recommend going here and plan to cancel my membership. The last thing you need when you are sick is a sore arm from a failed IV

The doctor Maddy was super nice & reassuring. Her assistant was also kind & helpful. They walked me…read morethrough every step & made me feel taken care of. Would recommend!!!

By far the best experience I've had with a PCP. Maddy made me feel truly heard and validated, which…read moreis rare to find. The level of care she provides is top-tier. Everyone in the office took the time to answer all of my questions and was incredibly kind and attentive.