I rarely leave negative reviews, but I feel obligated to share my experience. I met with stylist Lily Costa. I paid over $700 for tape in hair extensions and $350 plus 20% tip for installation of the tape in hair extensions. Within days, multiple extensions began falling out and some extensions were already twisting. I immediately contacted the stylist, documented the issues with photos, and returned for a correction appointment. Despite the repair, additional extensions continued to fall out shortly afterward. Throughout the process, I made efforts to resolve the matter directly and professionally. Rather than acknowledging the possibility of an installation issue, responsibility was repeatedly shifted to potential hair-loss concerns. However, the extensions that fell out still had significant hair amounts of my natural hair attached, and a second stylist who evaluated the installation raised concerns about the amount and placement of hair within some of the extension sandwiches. What I found most disappointing was not just the installation itself, but the lack of accountability when the problem persisted after corrective work was performed. I spent additional time, money, and effort trying to have the issue addressed, yet I was repeatedly asked to return for further evaluations after already making a trip for corrective work. After extensive discussions and continued documentation of the problem, the stylist stated I was threatening her by saying I was going to leave a review of her work. She mentioned that she would offer me a partial refund of $100 to resolve this matter but I am not to leave a review of threaten her. Apparently telling her that her work was not adequate is considered threatening. After telling the stylist that $100 was unacceptable she eventually refunded $150, but does not change the fact that the extensions failed almost immediately after installation. My expectation when paying for a professional extension installation is that the extensions remain secure for more than a few days and that legitimate concerns are addressed without the customer having to repeatedly advocate for themselves. read more

First of I want to give a huge shout out to the nine two five salon team both in Hayward and Pleasanton. I found out my goddaughter's hair was severely matted and started calling around. My boyfriend's childhood friend who also happens to be a hairstylist in the San Ramon area told me to call nine two five salon. I called the Hayward location right away since I'm very familiar with them and have gone to them in numerous different occasions. I called and spoke with Rebecca from the Hayward location and asked if anyone can detangle hair in either of their location. She got back to me in less than 15 minutes and was able to find Madison for me from their Pleasanton location. I booked right away for a Thursday morning appointment and the rest was history. We showed up Thursday morning and Madison did her thing. One of my biggest appreciation for Madison is her compassion for my goddaughter. She saw the stress in her eyes and really wanted to help her preserve her hair. Madison communicated with both me and my goddaughter about the what-ifs and how she was gonna proceed in case she couldn't save her hair but she made sure that every step was explained. Madison was very patient and made sure she didn't stay in one area of her head because her head was going to be tender. Madison brushed out my goddaughters for as long as she could. Honestly, I think the whole process took anywhere from 10-13 hours give or take split between two days. Madison had to move her schedules around just to accommodate my goddaughter. The end result was amazing. My goddaughter was extremely happy and excited with her new hair. She showed it off to me and sent me a bunch of pictures overall being happy and thankful that I found Madison. So if you're looking for someone to do detangling on your hair or really anyones hair, Madison is your go to person. Her rate wasn't bad at all either. All in all, shout out to Madison, thank you for the patience and compassion you've put in on taking care of my goddaughter. Know that it meant so much and you're an amazing hair stylist and an amazing person. read more

Nine Two Five Salon - Madison patiently working on my goddaughter's hair - Makeup Artists Near Me - Pleasanton, California

I cannot say enough good things about my experience with Desiree. This was my first time dying my hair since I was 18, so I was honestly nervous walking in. But from the moment I sat in her chair, Desiree made me feel completely comfortable. She really took the time to listen to what I wanted, and not only did she deliver, she exceeded my expectations. The color turned out absolutely perfect, even better than I imagined. If you're looking for someone who will actually hear you, make you feel at ease, and bring your hair dreams to life, Desiree is it. I left feeling like a new version of myself. Confident, happy, and already planning my next appointment. Thank you, Desiree! ‍ read more

Nine Two Five Salon - Makeup Artists Near Me - Pleasanton, California

I came to Nine Two Five Salon for the first time and got my hair cut by Desire. Desire was AMAZING!!! she was very warm and welcoming, she cut my hair exactly like my inspo, I was extremely satisfied with my hair cut and can't wait to go back for maintenance. Thank you Desire girl read more

It was such an amazing experience! I had never done a scalp treatment before but I always wanted to but never found a place close by until Nine Two Five opened up their first head spa! So I was definitely excited about that! Mikyla was so sweet and took me step by step and made the experience easy! I did the full experience and was really happy !! Mikyla blow dried my hair and styled it ! read more

Nine Two Five Salon - Makeup Artists Near Me - Pleasanton, California

Elisa, the most amazing person I've ever met, has been my hairstylist since 2021. She's so talented that she knows exactly what I want without me even saying it. She does my hair with so much love and attention to detail that I'm always thrilled with the results. Nine Two Five Salon has been the best experience I've ever had. Everyone there is kind, sweet, and welcoming. The vibe is so relaxed and comfortable. read more

Thank You Michelle! Your kind heart and great vibe will always keep me coming back! I went from blonde to pink back to blonder than before! She will keep your hair healthy even if you switch your hair multiple times in a short span. She will also recommend products for your hair that actually work! The space is clean and quiet, bonus they offer refreshments! 10/10 would recommend. Check her out @Mimisdollss on Instagram read more

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My hair stylist was Sarina ! She did an amazing job with the my full highlight and cut and got me in last minute in the day before NYE She worked a lot of magic very fast ! Was surprised how quickly I was in and out a new gal . Super sweet and the price was great! The salon was very clean and chic as well! read more

Nine Two Five Salon - Makeup Artists Near Me - Pleasanton, California

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I got my hair appointment with Karla F again. She has amazing skills, my hair feels so good when I walk out. My hair is growing so fast again and I love it! The atmosphere is very relaxing and calm. Clean and just a really nice salon. Glad I found Karla and this salon! read more

Nine Two Five Salon - Nice cut from Karla - Makeup Artists Near Me - Pleasanton, California

The salon was great! We were getting ready for a wedding across the street and it made it so easy. The staff was warm and welcoming and very accommodating to our crazy schedule. Patty did my makeup and it was lovely. I would highly recommend! read more

Getting my hair cut has always made me anxious (due to previous bad experiences) but Lily C. completely changed that for me. From the moment I sat in her chair she was patient, kind, and truly listened to what I wanted. I came in with very long hair and she took the time and care to cut/layer and blow dry it to flawless perfection. The transformation brought my hair back to life and during a challenging time in my life and pregnancy, she helped me walk out feeling confident, refreshed and like a whole new person. Her talent, patience, and genuine passion for what she does shine through in every detail! I highly recommend her and will absolutely be coming back to have her cut my hair in the future. read more

My hair done by Desiree was AMAZING!! She was so sweet and friendly and understood exactly how I wanted my hair cut. And then went to work and made me feel beautiful!! I am definitely going to be back for more services and tell my friends and family to book an appointment with Desiree!! Thank you for an amazing haircut!! read more

I am SO glad NineTwoFive opened up services for scalp treatments!!!! This is so popular in Asia, but unfortunately here in the US is not as much so (yet) and so it's difficult to find a place with staff that I could trust. Briana and her team are LICENSED cosmetologists, experts in hair and use the same hair products from the Keratase line as they do in their hair salon for regular hair services. products are customizable to your hair type after the scalp analysis and video scan. I had my scalp treatment done by Bri and she went through all the steps and educated me about everything she's doing! but no worries she also asks if you'd rather just nap the whole time instead of yapping! all the tools she used felt like a really good scalp massage and everything from the towel wrap to the ambience is calming and worth every penny! 10/10 !!! read more

Claudia is the best! I followed here from VS in Pleasanton. Seems like there are others who do good as well. Ample parking

I have had a love hate relationship with my hair until meeting Molly. I was paying enormous amounts at other salons just for color and my hair got really thin. I now do my own cut and color but Molly sews in extensions which protect my hair as I grow it out. They are intually expensive but the upkeep is about the cost of normal color. Some places are 1,000 for touch ups so while it is still pricey this place is more reasonable and Molly does a beautiful job! read more

Everyone is so friendly and Elissa always does an amazing job on my hair! I highly recommend this salon and Elissa!

This was my second time coming to Desiree for a cut and highlights, and I absolutely love my hair! She's very sweet and really takes her time to make sure everything comes out perfect. I also appreciate how comfortable she makes me feel during the appointment. I would definitely recommend booking with her for your next service! read more

I absolutely love Michelle! The quality of service was top-notch! Not only did she do an amazing job on my extensions but the whole time she made sure I was comfortable and felt like I was home! I couldn't be happier with the results. She definelty exceeded my expectations. :) Will be retuning! read more

Nine Two Five Salon - Makeup Artists Near Me - Pleasanton, California

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I love going to this salon! Elissa is my hairdresser and she does amazing work ! I love my hair every time I get it done. She is friendly, professional, passionate about her work! If you're looking for an amazing hairdresser, contact her at Nine Two Five Salon in Pleasanton! read more

I'm writing this review for Kristina! 10000/10, would recommend Kristina for your color and cut needs! Today we realized I've been seeing her for a year now and time just flies. I've been coming to her every 4 to 8 weeks for highlights, maintenance, toning, and haircuts. Every time I sit in her chair, I'm excited to see the magic that she'll create. She NEVER misses!! The entire salon atmosphere is amazing. They recently incorporated a "drink of the month", which I think is such a nice touch. Everything about the location, parking, and customer service is amazing. Kristina takes everything to another level by being communicative by text and being flexible when scheduling me in. I love that I can come to her with absolutely no idea of what I want to do for my hair and she helps to guide me. Today, for example, she walked me through different inspiration photos I showed her and explained the tones, dimension, layering, etc. as well as different trends that are coming in and out of style so I can make an informed decision of what I wanted to be done for the day. Because we are investing in our hair, it's important that we maintain it and Kristina always does such a great job of informing me of how to maintain my hair and what the best products for me are. I never feel pressured to add a service or to buy a product. I love working with Kristina and I hope to work with her for a very long time, as long as I have hair for her to color!! read more

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With family in the area from out of town... wanting to get a baylage... the chances were slim! We called a dozen places and couldn't find someone with availability in the 3 day time frame we were looking for. Luckily, we found Patty online and she had an availability for the following day. Patty was informative, very sweet, and did a great job. We were very impressed with her quality of work! She provided a cut and baylage in just under 3 hours and her prices were on point with what I've seen around town. The salon itself was clean, updated and well styled. It made the place feel high end even though it was a tiny salon! Note that they're also in the process of upgrading to a new location down the road that will be over double the size. Looking forward to seeing the new place when we return for another cut. Thanks Patty!! read more

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I have been getting a haircut (with some camo color to lessen the gray) from Madison for about the past year. Her work has been outstanding, and she is the nicest, most personable stylist I have ever had. Madi is clearly very skilled at what she does, and the time chatting with her during the visit is always enjoyable and fun. It's never been a problem getting an appointment at a convenient time. I can't recommend her highly enough! If you are less than thrilled with your current stylist, by all means make an appointment with Madi at the Nine Two Five Salon in Pleasanton. read more

The Nine Two Five Headspa is one of the newest gems in town! The ultimate relaxation, while cleansing my scalp, using scalp frequency comb, and finishing with the ultimate head massage and blow out! My head felt clean, my hair was light and airy and full of volume. I can't wait to go back! Can't forgot how beautiful this space is. The ceiling is stunning and elevates the beauty of the space read more

I recently treated myself to a head spa treatment, and it was the most relaxing experience ever! I've visited head spas before, but having a licensed cosmetologist made all the difference this time. The use of professional luxury hair care products made such a difference! Alejandra, the cosmetologist, was amazing. She explained my scalp's health in detail, even sharing before-and-after insights. I left feeling soooo refreshed! 10/10 would recommend to anyone! (Bonus points the space is gorgeoussss you're literally looking at a star ceiling the whole time!) read more

I usually don't write reviews and I don't complain about services but I did not get the haircut I was hoping for and I'm a little upset about it, especially because I'm going on vacation soon and I had hoped my hair would not be a problem but now I can't wear it out in confidence. It was my first time here and I had hoped the stylist I had could do a basic scissor haircut. The experience seemed ok at first but it left me more unsatisfied. I don't think the stylist really cared to give me the time to explain what I wanted. I felt rushed. I even showed her a photo reference. It was a shoulder length cut, with layers, that slopes down like an edgy bob. By the end of it, I pointed out that the two sides were uneven and she said they were even but when I pulled both sides down, they were clearly uneven. And the ends were chunky. I asked for her to point-cut them more and it helped a little bit it was still chunky. At this point I didn't feel like asking her to fix it more because it didn't seem like I was going to get what I wanted. I still tipped anyways. When I got home I realized that the experience and the result of my hair was not so great and I'm sad that I have to wait to regrow my hair out in order to get the length back to fix it up again. I know I've gone to other salons that gave me the haircut I wanted and I've had to paid less. read more

Nine Two Five Salon - Uneven haircut - Makeup Artists Near Me - Pleasanton, California

This review is long overdue but I had a very unfortunate experience here with the stylist Sarina. I came in with level 9/10 blonde hair, about 2 inches of roots and I wanted to brighten it up and go a silvery shade. Since I had such little roots she recommended I get a partial highlight which I was skeptical about since I wanted to be blonder all over. But I assumed she knew was she was doing so I proceeded. She foiled me, and put me under a heat lamp which I've never had a stylist do. When she pulled the foils out I noticed she did not get me light enough at all, my roots were orange. Additionally, usually I Iove the shampoo but she was really rough and it was almost painful I was wincing the entire time. I LOVED my hair color when I came in, it was bright and blonde and I nearly cried when I saw the color she toned me with, all I wanted was to retouch the top and she completely transformed it all to something so dark and dingy. My blonde hair was toned so dark it nearly looked brown. I left and paid another $200 somewhere else to get a bleach wash and get it retoned but my hair has still not been the same since. I wish I had a better experience. read more

It saddens me to have to leave a bad review as I have been seeing Katie for several years. She was at another salon and I followed her to her new location at Nine to Five salon. She usually does color touch ups and haircuts for me. This last time I was not happy with the color and asked if I could come back to fix it. After several messages back and forth she sent me a nasty message and was extremely unprofessional. Stating she no longer wanted to keep our relationship going and that she was cancelling any future appointments. In the end I'm happy not to continue the relationship as to I don't want someone who cannot fix her mistake. read more

The BEST head massage ever! It was so relaxing and there's twinkle lights in the ceiling that makes the experience even more relaxing. They use the best high end products, Kerastase. If you are looking for a head massage this is the place to go and so worth it! read more

For starters, my experience has happened back in August 2024, but it has still major affected my hair to this day, which made me decide that this review was needed. Before my actual appointment, I had went in a week or 2 prior for a consultation. During the consultation, I had mentioned that my hair was a virgin hair and has never been dyed before, up until the middle of July 2024 where I had tried box dye on my hair to see if I truly wanted to dye my hair to blonde but it didn't show up on my hair due to my natural hair being too dark. During the consultation, I had also mention to my hairstylist, Sarina, that my hair was a virgin hair BUT I had tried box dye a few weeks ago. As someone who is new to ever going into a salon, asking for her hair to be dyed blonde, I didn't really know what I should be aware of when asking for what I wanted. When I told her I had used box dye, all she had asked was why I did the box dye and said that the box dye and bleach chemical won't mix well together, and said she still could do my hair and continued to book me for an appointment. I didn't see an issue on continuing the appointment because she said it so confidently that she could dye my hair the way I would like it to be and didn't really seem too nervous about the box dye. As the appointment day came, I sat down, she bleached my hair, and everything was going fine. After foiling up my hair, she put me under the heating lamp to help it sit fast and speed up the process and 10-15 minutes into me sitting there, I started feeling a burning sensation on my scalp and liquid was dipping down the side of my face. I immediately told Sarina and the moment she washed the bleach off, it BURNED so much that my head was throbbing. I didn't have to look at my scalp to know that there would already be a burn. She washed my hair, dried my hair off, and styled it, but the moment I looked at my hair, it was NOTHING of what I asked. Although it was okay looking on the first day, it was nothing of what I asked for. The night I came home from the appointment, I immediately went to wash my hair because I could still see some products left on my hair. The moment I washed my hair, it started to knot up and tangle up. My natural hair would NEVER knot up nor would it tangle up that badly when washing my hair. I could barely even get shampoo touching my scalp without a knot being in the way, AND the conditioner didn't even work on my hair, to where I had to go buy a conditioner for damaged hair a few days later. I got out the shower and immediately brushed my hair out in hopes of getting these tangles and knots out, but instead was left with balls of my hair falling out. Few days later, my sister pointed out the hair breakage ALL OVER my head and how broken and weaken my hair was. So not only was my scalp burnt, l also started to have more hair loss (which I still do to this day), and intense hair breakage all over my hair. Soon after I realized all of this, I immediately texted Sarina, and when she wasn't answering, I called the salon, and right after I got off the phone with the salon asking for Sarina, she almost immediately responded back to my message. She then told me that because of my box dye and bleach mixture, there should be a "little shedding" but in the pictures I included, it was a BALL of hair, it was not "a little shedding", it was a ball of hair. I proceeded to send her the photos if my scalp that was burned, the hair breakage, the ball of hair, and told her my hair has been so tangly every time I was my hair now when it has never been tangled before when washing it. She proceeded to respond with how box dye can be tricky to work with and how most stylist won't even work with it until the box dye has fully grown out. I was then offered a complimentary toner for $105 and when I asked for a refund or AT LEAST 50% of my refund, she said she can't do a refund because she already did my hair. We ended up talking on the phone and she gave me $50 back (out of $290) and left it off with "This was a learning experience for you and all of us". After the conversation with her, I was more confused on why she continued to do my hair if she mentioned that most hair stylist wouldn't even work with box dye until it was grown out OR why she didn't mention this to me during the consultation. Up until this day, my hair is still pretty damaged, with hair falling out when washing it still, hair still gets REALLY tangled when showering, hair falling out, and still a lot of hair breakage all around. read more

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Excellent work by Stephanie Neagu! It's my 3rd time at this salon and all because of her. Very knowledgeable, super talented and delivers the wanted results!!! Also great conversationalist, she's really nice to spend time with while getting pampered. Oh, and to add to the salon's vibe there is little coffee station by the door...yummy cappuccinos and lattes! read more

Been seeing Miss Mimi (Michelle) since she started at Nine Two Five and I love her and her vibes ! Always takes the time to explain things to me since I'm always wanting to change my hair color and do dramatic changes. My hair is always damaged free and feeling soft with special treatments for my hair type. Will always come back to her Side note : The salon is always supper clean and bright read more

I have been going to Alexandra for years, so I knew I wanted her to do my wedding hair. She and Stephanie did an amazing job leading up to and for my wedding. Alexandra worked with me years in advance to get my hair the right color and length for the day of. I hired her and Stephanie to do mine and my family's hair for the rehearsal, and again the next day for the wedding. They were patient and efficient, and my entire group was comfortable with them. My hair lasted all day, and Alexandra easily achieved the looks I was going for. These ladies are professional and talented! read more

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Goal: At least a caramel balayage. (Highest possible in one session) Pre Session: All virgin black fine Asian hair. Post Session: Light Blonde Balayage with Money Piece. Artist: Reneé Reneé's Instagram: @hairdayswithrenee My Instagram: @jia.qiller ‐------------------------------------------------------------------------- Environment: When you walk in, you realize that the salon's atmosphere is boujee. This location is more spacious. Everyone was very friendly and laid-back, yet, professional. Artist: I was booked with Reneé for the appointment. Reneé was very sweet and she truly cares about her clients' hair; She won't force anything on your hair that won't turn out great. We had great conversations throughout the 4-5 hours. It felt more like 2 hours for me. Hair Session/Result: My hair is dark black, fine, virgin hair. I wanted to go as light as I could in one session without harming my hair too much. We initially expected a caramel brown shade but because my hair lifted really well, it was more of a beige blonde. [DISCLAIMER: Everyone's hair is different. Your hair may turn out darker or lighter than mine even if naturally black.] The balayage had some babylights and it made my hair looks more blended and natural. The Money Piece was a cherry on top! Summary: Overall, I had a great experience at Nine Two Five Salon! Everyone was very friendly. Reneé was great to talk to conversate with and did an amazing job with my hair. The other artists at the salon did amazing on their clients as well! I highly recommend this place! read more

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I found Sophie through Instagram and loved her portfolio. During my consult, I felt heard and she understood exactly what I wanted. She was so kind, honest, and had great energy. I got a partial balayage/mocha/subtle dimension and I absolutely love my hair! I already booked my follow-up appointments with her right before my wedding. I highly recommend Sophie! read more

Jessica (Cissy) is GOD SEND. I'm quite the picky one when it comes to my hair.. but you better believe it when I say there's no need to worry when you choose Jessica as your stylist. I've had many years without her (shame on me) and many years of coloring, balayage, blonde.. you name it -- but I'll never ever go back to anyone else. After 1 session, my hair has never felt so healthy and beautiful. As a first time mom, I cherish my time away for self care and I can spend all day with her. She is the perfect silver lining for professionalism, welcoming, and being your next best friend. I'm so comfortable with her it's amazing. I feel like I'm important in her chair and not an afterthought just because I'm sitting there- I've had stylists more concerned on their cell phones and colleagues than me- and it was SO nice that she was 100% engaged with me. I came home and my hubby couldn't stop complimenting how great my hair turned out; he even said this is the best session I've had and is way better than any past sessions with other stylists (uh, ok, if ya man is complimenting the hell out of Jessica?!!!) I've also introduced my mother to Jessica, my mom deserves a consistent hair stylist that will make her feel beautiful and I'm overly ecstatic how Jessica can do this for her. My mom feels beautiful and pampered every time she has left her chair. I can't wait for our next sessions. Book in advance, this sweet girl is beyond amazing!! read more

Nine Two Five Salon - Jessica - Makeup Artists Near Me - Pleasanton, California

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First of all everything about this salon is so well thought out from the moment you walk in the whole place is just such a great vibe. Chloe did my hair I was a dirty blonde/brown color before she got me all the way to the bright blonde you see in the picture. Chloe also put in extensions and let me tell you my hair has never looked so good. Still feels super healthy and I love the color! Thank you Chloe! read more

Nine Two Five Salon - Brown to blonde by Chloe A. - Makeup Artists Near Me - Pleasanton, California

When you book your appt, ask for Jessica! I have fine, Filipino/Asian hair but I have A LOT of it and Jessica never fails to truly transform my hair into what I want AND MORE. The process of going from virgin, dark brown/black hair to a rose gold color is definitely a long one but gdamn my hair looks GOOD! The first two photos are from our first session and the last two are the final product! I did a rose gold balayage and Jessica DID NOT FAIL to deliver. Not only does she know how to achieve the color I want, she takes the time to educate clients on why she makes certain decisions when it comes to process and products. She's not someone who will assume what you want but will take the time to ask! Super personable, awesome personality, and AMAZINGLY TALENTED. This woman is definitely skilled in her craft. p.s. she's been my stylist since high school and I've never had a more pleasant experience -- it's only in her chair that I get the results I want. Thanks Jessica! read more

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This is my third time going to this salon and I always book my appointments with Jessica. She is so sweet, understanding, and accommodating to what I wanted. She takes the time to explain the step-by-step process of color and haircut so there are no surprises. I've gotten my haircut only the past two times, but I wanted to try coloring again and she did not disappoint! Thank you, Ciss, for my new hair! I love it! read more

Nine Two Five Salon - Makeup Artists Near Me - Pleasanton, California

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I have been seeing Sarina for all my hair needs since she graduated beauty school. Knowing nothing about hair she educated and guided me on which service would best fit my needs and tones of color that would compliment me most while keeping my hair healthy. I have given her all the reins with my hair and she has definitely NOT disappointed! I recently bought hand tied extensions (by nine two five salon) and do not regret it! Have recommended her to my friends and definitely recommend to others in the Bay Area! read more

Nine Two Five Salon - Makeup Artists Near Me - Pleasanton, California

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Loved every minute of my head spa! Mikyla did such a great job! It was super relaxing and my scald was so nourished after! Highly recommend!