I want to share my honest experience so others know what to expect. I recently purchased a vehicle here and spent over three hours in the dealership while trying to get clarity on the financing. Throughout the process I was repeatedly told that my "credit was the only problem," even though I put $16,000 down and the amount financed was relatively low. That message was used to shut down any real conversation about meeting my budget or finding solutions. Multiple times I tried to walk away because the numbers didn't match what I could afford. Only after my third attempt did anyone offer meaningful movement, and even then I was asked, "Can you do $240?" I said I needed $220. The response was "meet me halfway?" and when I said "$221," the salesperson simply typed a new number into the payment field on the screen, told me "you have a tight budget," and walked away. Later, after reviewing my contract, it was clear that the screen change was only a display adjustment and not a real explanation of how they reached the payment. The only actual adjustment made to get the payment to $221 was a small price reduction of about $300 on the vehicle itself. None of the other fees were discussed or negotiated. There was no transparency about what they could or could not adjust, and I left feeling like the dealership did the bare minimum only when they thought they were going to lose the sale. The car is fine and the payment ended up where I needed it, but the process felt pressured, dismissive, and not customer-centered. I'm posting this because I believe people deserve transparent, respectful communication when making a major purchase, especially when they are upfront about their budget. I hope future customers receive a more honest and supportive experience than I did. read more

I went to this dealership and got all of the help I needed. Got great service and I now have a 2025 Nissan Sentra. Thanks to these wonderful people. Deborah, Joseph and Tyler. I appreciate you all for everything. The car is GREAT. I highly recommend going and seeing yourself leaving with a very nice with great help. read more

Nissan - Car Dealers Near Me - Jackson, Tennessee

Called for an appointment for an oil change. They said you don't need an appointment, just get there by 5 and they will take care of you. Drove 40 miles, got there at 4:10 and was told they couldn't help me, come back tomorrow. Not driving that far again on their word. I'll find somewhere else. read more

Received a buy back mailer and my wife was in need of a new car. I had a 2017 Titan regular cab 8 foot bed with less than 40000 miles on it. The buy back plan said they would buy back my truck and put me into a brand new shiny new vehicle and my payment would be the same or less. So the lies started before i even got there. Needless to say when i got there it got worse. I took the mailer and wrote the stock # of the pre-owned vehicle my wife wanted on it in less than a half hour the sales person we were working with brought a offer 500 down was not on mailer any where and payment's 200 dollars a month more then my payment on my Titan. Should have left then it really did not get much better but my wife loved the car she picked out so i managed to get the payment down to about 100 more than what i was paying on my Titan. WILL NOT EVER BUY FROM LIAR'S AGAIN. BEWARE read more

I brought my car in to have the routine service done, transmission fluid changed, oil change, tire rotation and everything else checked. Jonathan informed me the transmission fluid was supposed to be changed at 50,000 miles, I informed him I had always brought it to Carlock and they never said anything, Jonathan looks back and then apologized that it had not been done and stated he would make it right. When I got home I realized they had not rotated the tires. Called had to bring back, they rotated tires, I left then realized they did not fill the fluids up, so took back for third time. After living and driving the around 3 miles home, I parked it and the next day I got up to go to work and the car would not start. Called dealership and I was told I had to pay to get it towed in. After two weeks I still had not been told what was wrong then I get phone call saying I had 64 codes and was not sure why it was doing that and they would have to trace each wire to find out why. So I have always dealt with Jonathan but he was on vacation, so this time I had Spencer. Spencer calls me around 3 to 4 weeks after having vehicle towed in and he tells me a mouse must have chewed my wires and it would take around $8000 to replace but insurance should pay for it. He stated he hadn't ever seen this on a new car before, I asked if I could have the wiring harness but was told he had to give it to the insurance representative then asked for pictures and never got them. Car was in shop for two months and then before going to pick up car Spencer calls and says my battery was dead and that was another $500 dollars. When I went to pick up car , I asked about battery and Spencer told me it was fried, I told it was fine when I had it towed in, then he tells me because it sat fine. Just want to warn people to be careful with Carlock and avoid Spencer if you still choose to do business there. Jonathan is MUCH better. read more

Had an appointment for 9:30 and when I showed up they said they didn't have anyone to work on my Nissan at a Nissan dealership. Painful.... When I told them "Why didn't you call me to reschedule?" The guy just stood there and starred at me. Total idiots, avoid this place. I should have listen to the other reviews. read more

Idk everyone just posting bad reviews, so I'll join the group I guess. You guys suggested to me that I should pay my transmission to Sunbit, which seemed to be a good idea. I do apologize for not paying on time but you guys are saying I had to pay $6,000 for a transmission? I thought that was a scam as well, I've experienced the company Sunbit and they are just as terrible scammers as you guys lol. They got so mad they tried to scam me with fake emails so they can have access to my account. I just hope you guys dropped that company from your business those people have scammed a lot of innocent people! They also tried to force me to pay another bill even though I've already paid all of it! They keep calling me, I don't answer it. Anyways you guys are alright. read more

I had a great experience at Carlock Nissan. John, our salesman, did a fantastic job. They were not pushy, and they knew their stuff. Great staff, great cars, great experience! Would recommend. read more

I took my car in on a Monday night and left if for a Service Campaign and a Warranty issue for an appointment on Tuesday at 8am. When I arrived Wednesday to pick it up, my car had not even been moved, neither issue addressed and was told how backed up they were. I told them I could leave it but I had to take my rental car back but I would need a loaner. Told me they do not do that. They said I could keep the rental car that I rented just so they could work on my car. When asked who would pay the additional day on the rental, they said that they would not. Service manager there was not interested in even trying to resolve the situation. The funniest thing was I was going to get the issues addressed and then trade my Frontier in for a Titan next month but Toyota Tundra says thank you Carlock for breaking my string of 7 Nissans and sending me to them. read more

My son took his vehicles to their service department they said they had to hook it to their machines and give their own diagnostics. But would took the price off of the repairs if he chose to fix it. The repairs they came up with were not what my son had requested and told them was wrong with the car in the beginning. They proceeded to convince him that he was incorrect and that their diagnostic was correct. $380 and Upon repairing his car less than 2hrs later the service light came back on. He returned the next day and the diagnostic was what he had requested the previous day and was told the cost to be an additional $430 which he doesn't have. My son is extremely frustrated and feeling infuriated because he trusted the dealership and now his vehicle is still not repaired. read more

They do not sell the cars for the price they have advertised! Not willing to work with you over the phone if you live out of state and quite simply kind of Rude!!!! read more

Nissan - Car Dealers Near Me - Jackson, Tennessee

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Made an appointment at the Carlock Nissan service department to have my oil changed and tires rotated. As soon as I sit my belongings down on a table in the service waiting area, an argument erupted behind me at the coffee/snack bar. A guest was trying to get coffee and commented to another guest that was near him that the coffee pot was messed up. As they were looking at it, an EMPLOYEE came up to him and very rudely said "do not touch my coffee pot". This argument escalated quickly, which blew my mind since the female employee very loudly told the guest that she had "worked here for 20 years and didn't need any help making coffee." The guest tried to apologize to her and she said, "I do not accept your apology." There were several of us guest in the waiting area and we were all looking at each other because we couldn't believe it! The employee turned around and walked out to the service area, and the guest was talking to me about what had just happened. She then walked back into the waiting area, and loudly exclaimed "so you are still talking about me? You just can't let it go!". And she has worked there for 20 years? I had already decided then and there that I'd never be back. But then....they refused to rotate my tires because the front passenger tire was worn more than the others. Never heard of that, especially since my Infinity SUV only has 24K miles on it. Just brought my car to an infinity dealership to have it serviced and they noticed that Carlock service dept didn't put a sticker on the window to let me know when oil was due to be changed again nor did they reset the oil indicator light showing it had been changed. Honestly Carlock Nissan was such a shit show, I'm not even sure that they changed the oil at all and I just paid $70 to sit and watch the beginnings of a WWE fight in the waiting area. I will never be back for service or to look at a vehicle. If I could have given no stars, I would have. read more

I bought a car from this "dealership" about 3 months ago and had by far the WORST experience ever! This "dealership " WILL RIP YOU OFF! When I first spoke with the salesman about buying my car I was extremely excited because during this time, times were very hard to find cars and this was the only dealership with my dream car. The salesman was very pleasant at first and even stayed over his shift to allow me to see my car in person. Which I was very thankful for at that time. Once my family and I got there, my father felt as if the salesman was trying to rush and pressure me into buying the car right then ( mind you we drove about 2 hours to see my car) however I did not feel that way at that time and my mother and myself apologized to the salesman for the misunderstanding. After apologizing the salesman went to get the "GM" of the "dealership" and we discussed me wanting the vehicle and getting the buyers order. Got the paperwork and drove 2 hours back home. While driving home the salesman sent me a text stating "I hope you all made it home safely. And I was not trying to rush you guys, I just knew I much longer it would take.". So I then called him and apologized again for my father's behavior and explained that it was all a misunderstanding and that my father is very protective over his children and did not want me to feel like I had to purchase the car. The salesman agreed and stating he is a father too and understood where my father was coming from. Fast forward to the next day. I had already made my mind up about buying my car directly through my bank because of better rates however the purchase price and the buyer order did not match. The "dealership" had sent my bank a price that was higher than what was on the original buyers order that I had went home with the night prior. So the bank and I had to speak with the "GM" to get the "correct price". While speaking with the "GM" about changing the price to what was on the original buyers order, and then I asked about how much lower he would be able to lower the price. He then discussed how I was already getting a "good deal" and how he could get more money and just sell the car to an auction and be done with it". After getting paperwork finished at my bank drove another 2 hours to go buy my dream car. We get to the dealership and I see my beautiful car all cleaned up . We are then greeted by my salesman and begin doing the paperwork and after signing everything the salesman gives me "a key". I asked where is the other key, all cars come with two keys?! He then stated "we only have one key, when we bought it from the auction they only gave us one". He proceeded to say if you would like another key we can go speak with our key department about getting you one. I agreed to speak them the key department, only to find out if I want another key I will have to pay out of pocket an additional $500 ( mind you I just signed paperwork for the car and cost was over $40k). Then my family and myself ask why I was not told about car only having one key before signing paperwork? Salesman answer is to get his "GM". GM comes over and stated the same thing my salesman stated and then changed it and said " We didn't know it only had one key" Now the best thing I can do is lower the price to $250. I tell the "GM" no that's okay I will not be buying the car. The "GM" then says he will contact his boss to see about getting me another key. Now the GM is pissed off and him and the salesman storm off. I followed behind him and see the "GM" yelling into his phone but cannot hear everything that is said. After his short man tantrum, he comes out and tells me they will pay for my second key but I will have to set an appointment and drive another 2 hours to get it programmed. I set my appointment and my salesman is nowhere to be found. I walk out to my car alone and did not get any presentation on how to use any features in my car. On top of that see my car is only filled with a half a tank. Fast forward a little over a week later., my salesman sends me an email stating " Hey There, I'm following up with you a 2nd time to ensure you do not have any further questions about the features on your vehicle. We like our customers to be confident in using their vehicles features. If you have any further questions about your vehicle's features I would like to invite you back in to the dealership to further explain them. Number 1 that was not the "2nd" time he tried reaching out to me, it was the first. Number 2 these questions should have been asked before I drove off the lot after spending over $40k with this "dealership ". Number 3, it should not have taken over a week to contact me. Number 4 "Most" Nissan dealership not "All" obviously not CARLOCK would make sure their customers are 100% satisfied with purchase and a full tank of gas.Number 5 my father was right all along about how he felt on the salesman and the "GM". read more

Purchased a car new Nissan back in 2014. Always had it serviced at Carlock. Went in Wed 8-5-20 for a oil change. Was charged $120 + for a oil change and air filter. Asked why this cost so much was told the went up to $89 for a oil change 1st of July. When I got home looked back and the last time I had a oil change and air filter put in it cost $50 dollars. So be ware if your having a service there they have increased there oil changes 100% +. read more

We bought (2) SUVS from Carlock, the first experience was ok, took (6) hours to get the features we needed at the right price but service department for oil changes etc, was horrible. We were looking for a larger SUV and heard they were under new management, so we tried again. Even worse this time. Tried charging us more then the advertised price. Once that was fixed (3) hours later they told us they did not have the vehicle in stock they thought was out in the back "being cleaned"... Another lie, we should have left but we had now been their (6) hours again. We were to receive free oil changes and other general maintenance like our previous Nissan, however, after the first service we had several indicator lights come on, including the airbag lights. We called and they told us it would be fine until our next service. We drove to another Nissan dealership and they fixed the issues for free. Now we get oil changes (at our expense) at another location. Horrible service after the sale. read more

I purchased a used 2013 Rogue. I didn't even dicker about the price. Everything was fine and the people were friendly, until the deal was made. Of all the questions one may ask regarding a used vehicle, or new one for that matter, how many keys it comes with, should not be one of those questions. A vehicle, new or used, should come with two keys. Is that not as basic and standard as it gets? Apparently not. After the deal was made, the salesman handed me the key...key...singular. I asked about the 2nd key, that ALL vehicles come with. Sorry, the previous owner only gave us the one key. I politely asked the salesman and the sales manager if, after spending $23,000 with them, if they could provide me with a 2nd key..."No"..."Sorry",,,"YOU should have asked when the deal was being made". I should have asked for the most basic and standard of vehicle accessories...a 2nd key! If you do business with Carlock Nissan of North Jackson, TN., which I will never again, PLEASE ask for your basic, standard, shouldn't-have-to-ask-for key before you make the deal. p.s. In their defense, they did offer me another key at their cost of $250...on top of the $23,000 I already spent. read more

My experience with this dealer was a nightmare. I purchased two cars from them in three months. The first car was damaged and had to purchase another or pay to have the first car repaired. The general manager is rude and I will never buy again from them. read more