I can't thank Johnathan, Dominic, Katy and Chris enough for all of their help and great work…read moregetting me my Accord Hybrid. They were the utmost professional and helpful, and very friendly. I personally recommend them for anyone looking to purchase or a lease a new Honda. There were no gimmicks, games, or misleadings. Everything was perfect from first visit to leaving in the new car. Thank you all again! Looking forward to future services and business with this dealer.

Although they are currently under construction, the service department is set up and comfortable…read more The only difference is you enter from a different direction! Very happy with the service.

I had an issue with my Elantra stalling on the expressway. After contacting 3 dealers, Napleton's…read morewas the first and ONLY local Hyundai dealer that had the courtesy to return my call to book my appointment (other dealers just sent multiple robo-texts). They were able to make sure I got my car in first thing in the morning the next day. From the minute I pulled my car in, Diego treated me with courtesy and respect, made sure I understood any warranty or recall work that could be done for no charge, and made sure that I had a ride back and forth from the dealer. I received progress texts during the day, and the minute the car was done (for the price that I figured it would cost), I was notified I could pick the car up. They didn't try to upsell me anything, they made a couple of simple suggestions about things that might need to be addressed soon.The car had been washed and vacuumed as well. I read SO many negative reviews on here regarding this dealer that I was admittedly nervous. My experience could not have gone better!

Very disappointed by salesman and dealership after Jordan Kabranov could not find the time to help…read moreme, after spending the day driving up there to buy a car off internet. he passed me on to the next guy I new I should have walked then, everything he said was a lie. I will never buy a car from Napleton's again. My concerns have been not been fully resolved you guys have done nothing why would you think they were resolved. Called several times no help or owner at this number. Look up action taken by FTC against them in 2022.

Bought a 2024 Audi A5 in June, 2026: Here's my experience:…read more POSITIVE Saw the car I wanted on their site and because the make, model and color would be snapped up ASAP, they grabbed it right away and it was transferred from another city/state within a week later. At my request, they held it for me for 5 days until I could get there from my home 90 miles away. The salesman was nice, personable, accommodating and answered all my questions. He should get a better job elsewhere. The car was in pristine condition - inside and out. They attached one license plate for me and gassed the car before I drove it off the lot. As I'd been renting a car from Enterprise, I was able to drop it off there (different location from the rental origin) without an extra charge. NEGATIVE They will push the warranty, even if it includes flirting shamelessly! It could be that I was in a hurry, but they should have attached the second plate. Now I've gotta pay someone to do it - I'm not handy. I was paying cash for the car which at first, I going to do via wire transfer. However, telling me it would take a day for their "corporate office to receive the wire transfer", they wanted me to do the wire the day BEFORE I was scheduled to pick it up. While I was 95% sure I wanted the car, I'd only seen it online and I wasn't about to pay for it until I'd seen it in person and test drove it! It's 2026, folks and wire transfers are immediate! Don't test our BS meter. I paid by cashiers' check instead. Also, because I wanted to get miles on my credit card, I asked to put $10k of the $34k+ cost on it, but $5k is the most they'll let you put on a card (obviously, they want every opportunity to finance the cars they sell. One day soon, someone's going to challenge this in court and win). They wouldn't even let me put the warranty (which is a separate purchase) on my card. (the two points above are likely not under the salesman's control) Finally, and the most disappointing part of the experience: Once I bought the car, I immediately drove it to a mechanic I'd made an appointment with to have it checked out. They spent several hours inspecting it and told me that Internally, it was all good. BUT, while it was up on the lift, they saw it had been in an accident: the passenger door on the driver's side had been replaced and cheaply done with 'Bondo'. Sure enough, the paint doesn't exactly match. No accident was reported on the Carfax report. I called Enterprise Car Sales to discuss this with them and the dealership manager said: If it's not on the Carfax report, we don't have to tell you about it and we're not responsible for it. FYI: Don't trust a Carfax report.

These people are full of shit. They lied over the phone, just to hit my credit and ask for $5,000…read more They talk shit about other car dealerships, but they're doing the exact same thing... Pathetic experience. Very undeserving. Negative five stars.

Just bought a car today and it could not have gone better. Literally the best car purchase…read moreexperience ever. Alfonso was our salesman, simply off the charts. I can not recommend him enough, he did every single thing he said he would. Last mention would be Mo in the finance department, as smooth as they come. Bottom line, Fair Oaks is awesome and Alfonso is the best!

Just tried to call in for a CARFAX of all things for an old vehicle we purchased back in 2005 and…read morethe GSM gave me the run around on how he didn't "feel comfortable" and proceeded to call me a liar and down played everything I said. After I asked to speak with his director he then told me none of them were in which I know is BS because I'm an active advisor and I know someone from management is always present. Thankfully I was able to call Joe Rizza Ford in Tinley Park and they were able to provide me with what I was looking for... STAY AWAY FROM THIS PLACE and watch out for that LYING POS crooked GSM.

I just bought a new X2 after 18 months of searching for the right car for me. Bill Earnest at Bill…read moreJacobs was great! He periodically sent emails with options of cars, and once I decided, the process was seamless. it was a long distance purchase since I moved out of state 5 years ago, but have always trusted Bill Jacobs. This is the 8th car I've purchased from them.

I purchased my first BMW x3 from Bill Jacob's BMW in Naperville last week and so far I am blown…read moreaway by the ease, the attentiveness, and the general service of all of the staff at this wonderful dealership. I have grown up going to car dealerships with my father for the second half of my 49 years on this planet and I feel like I know a good dealership when I see one. From the moment I walked into the dealership and was introduced to Michael Fontana, I felt a sense of security in my mind and in my heart as I went through the entire purchasing process with this fine gentleman. He made my car purchasing experience seamless along with the other staff at Bill Jacobs. I hope I do not sound overly dramatic, but I felt compelled to write an outstanding review so that others know what a fine dealership this is. It is extremely difficult to find a good combination of respect and excellent customer service these days especially in a car buying environment. I will certainly be telling everyone I know about Bill Jacobs...truly a class act! Thank you!!

Great customer service. From start to finish, a great experience. This is our second car from this…read moredealership, and both times our Sales Consultant Mike Beck provided us with great no-nonsense service. What more can you ask for...a great automobile AND great customer service! Highly recommend Toyota of Naperville!

To begin, I bought this car brand new at Toyota of Elgin, but every time I go in for a simple…read moreservice, they give me a dozen things it does not need and make it imperative that I have them done asap plus do not check for what I want done. And, the service check takes forever (think 2 hours on a Saturday): 1. New tires (I went elsewhere for half the price, but that place told me i had at least another year on the old ones, so I was switching them out early) $2500 at Toyota ($1130 for four locally, better brand, original equipment). 2. Brakes: they did not check them even though they said they would. Instead tried to sell me a front caliper cleaning $117, rear caliper $117 nope. What I did need was the supposedly free brake check that they "forgot" to do. At local shop, told I have 80% wear left. Free check. 3. Rodent Deterrent -$303 nope don't need that. I use bait boxes in garage. 4. A/C Heater Cleaning $205 nope, don't need that 5. Fuel Induction Clean $299 nope, don't need that 6. Wheel Alignment $159 nope, don't need that 7. PCV Valve Replacement $142 huh? 8. Brake Fluid Exchange $267 yes, local shop said I could use that but they charge $140 9. New rim (it's a large scratch, who cares) $994 So, I came in for a brake check that they forgot to do, windshield wipers, and a tire check, and they wanted to charge me $4143, but I got out for $77 for the wipers and what they termed a "basic car check" that does not include checking brake pads. Who can afford this larceny? And, how can a "basic car check" not include the size of the brake pad remaining? My car has 35K miles on it now (it had 33467 at the time of the Toyota basic car heck). Guess where I'm not going back to today, now that my car keeps saying I need the oil changed? And, how do I need the oil changed when it's only been 2000 miles. I'm guessing that's because it's been 6 months. So okay, that's fine, I had it done locally for $95.00 and $38 to rotate my almost brand new tires. At least Pinnacle will do the brake check for FREE. Note that terribly damaged (not) rim in the photo on back tire. If you buy a Toyota, do not have it serviced at Toyota of Naperville, unless you like throwing cash out the window.

Gabi was outstanding! She made the process smooth, professional & stress free…read more Th entire team exceeded my expectations. I would definitely purchase from Gabi in the future & recommend Acura of Naperville.

The Honda 2016 fit I just purchased had problems with shucks. I'm so glad I bought the extended…read morewarranty. They've been so wonderful especially Rick. I was just about to leave to get my car repaired and they let me know far enough in advance that they had not received approval from the insurance company this saved me a 40 minute drive.

We worked with Elena Gicheva and Mark Ortiz in sales, and Liz Aguirre completed the sale and…read moreprocess. They answered all my questions, and located a car with the features we were looking for. The whole team was very professional, helpful and made the purchase seamless and enjoyable.

Purchased a 1 year old vehicle and they sold to us with a bad title. Title has wrong milage so it…read morelooks like we rolled the odometer back. I'm discovering this 4 years later when its time to trade in my vehicle and no one will touch it with a 10 foot pole! Mercedes claims they are 'working on it' but its been over 10 weeks. The Secretary of State says they are still lacking paperwork from Mercedes. Everyone at this branch hates us and is refusing our incoming calls. I never thought Merceds would do me like this. Skip buying a Mercedes and go buy a car from anyone else. This proves you won't get any special treatment just because you buy luxury. Matter of fact, it seems to prove the opposite. They will avoid you if anything goes wrong. Oh...and i also own a second Mercedes. Thats right, I have 2 Mercedes vehicles. Still treated poorly. If Mercedes gets their act together and moves quickly!!! I will remove this review.

bought an Alfa Romeo 4c unseen and had it shipped from Chicago to Palm Springs, CA. Rakan, the…read moresalesman, is the epitome of professionalism, personable, attentive and prompt in answering questions and queries. Would buy a car from him anytime! Unfortunately, management is the epitome of used car sales sleaziness. Dishonest, lying and evasive. Very unfortunate

0 stars because you guys dont answer calls, emails, or anything. Been trying for 3.5 weeks to get a…read morehold of you guys for information on a used corvette you have had sitting or 2 months. Guess you guys dont care to sell cars. Dealerships all SUCK. They are all the same and nobody's ever had a good experience at one. You go in, then have to haggle and argue for 6 hours just to get that deal. Truly gross. Whats with you dealers loving to waste time? These salesmen must be satisfied with their base salary. Because they sure as hell dont want to sell vehicles thats for sure. Likely could be selling 1-2 vehicles a day, but they dont even reply. Enjoy your $65k a year base pay i guess. I emailed every single sales rep here, and 0 of them returned my contact. (Attached today's email from 10am) 4 inquires, 3.5 weeks, 6 people contacted 0 responses. I will take my business elsewhere. Gave you guys enough chances. Hopefully the OWNER sees this and hires so training. You guys are horrendous.

Ricky provided me great service in selecting my brand new Audi S5!…read moreHighly recommend Ricky and greatly appreciated his low pressure approach and patience

My first and only experience resulted in paying for a 2025 premium vehicle protection plan only to…read morefind out it does not cover the maintenance as outlined in the contract. I strongly recommend you have a lawyer review all and any paperwork from Audi Naperville/Napleton.