Brought my Acura in for service....it was fantastic. Professional, estimate was correct, washed…read morethe car, clean lounge and the wifi worked great. Will definitely be goin back!

Now that I've calmed down, I can write a fair review of the service I received at McGrath Acura…read more Unfortunately, my car was targeted in an attempted theft, resulting in extensive sunroof damage and requiring significant repairs. I dropped the vehicle off during an emergency, and at the time, it had approximately 50 miles remaining until empty. The repairs took about three weeks, which I understood given the circumstances. However, when I arrived to pick up my vehicle, the gas tank was down to just 2 miles to empty. I understand the vehicle may have needed to be driven for testing and functionality checks during the repair process, but returning a customer's vehicle essentially on empty, without even offering to refill it or asking if I wanted to be charged for gas, reflects poor customer service and a lack of consideration for the situation. Given the stress surrounding the theft and repairs, this added unnecessary frustration to an already difficult experience.

We have needed another car for several years but we couldn't find a car both of us could agree on…read more My husband wanted a good price and low mileage and I wanted an SUV for safety and because they are cool! We finally tried Enterprise, since we were again renting a car from them. We were lucky enough to talk to Johnathan when we first got there. He was knowledgeable as to their stock and showed us three SUV's that had all we wanted but were reasonably priced. I thought they were all great looking cars, clean and well maintained and relatively low mileage for rental cars. We took a test drive in the one that I liked. We couldn't decide so we thought we would come back another day. We went to lunch and over lunch we picked the one we liked the best and then went right back to purchase the vehicle. The process was not only no hassle but the car was exactly what we wanted. This was to be a vehicle for me and I had had leather seats and loved them. Guess what? Enterprise can re-cover the seats! We were able to get heated leather seats and Lo Jack installed. Also we have a free 3 month subscription of Sirius XM. We had to wait a few days but it wasn't long. We didn't finance the car so I can't say how well that goes but our purchase experience was the easiest and most enjoyable. Isaac made the paper work go smoothly. I would recommend Enterprise Car Sales for good customer service as well as a large selection of newer cars at really good prices. The whole experience was easy and actually enjoyable. We love our 2017 Jeep Cherokee and I wish we could have purchased all three of the vehicles we looked at but I have to wait until we win the lottery.

I had a great experience here. I ended up getting a great car at a fair price. I worked with…read moreStephan and he was great! Very patient and understanding. He listened to what I was looking for in a car and made some suggestions. He was also happy to bring cars from other locations for me. I highly recommend this location and Stephan. I usually hate the car buying experience but this was smooth and easy. I don't remember the names of other staff members but they were also friendly.

Highly recommended for folks looking for pre-owned / used cars. Don't just limit yourself to the…read morelikes of carmax or car sales from car rental companies! Come by take a look at the selection and speak to the honest and friendly folks at this small privately family-owned used car dealer. Selection of cars: Few dozen of mostly sedans including compacts, mid-sizes and full, as well as some SUVs. Mix of Asian and American brands. Most are considered staples (workhorses) intended for the daily needs of the working and lower middle class. People behind it: Friendly, understanding and patient - through and through. Mike, the owner, a very charismatic gentleman that is very social and easy to talk to. He has owned the place for many decades. Despite all the years in the business, he remains humble and empathetic, down to earth. When it comes to him, you can freely speak your mind. If you show him your genuine and good heart, he will do his best to accommodate and give you a good offer. Michelle, who is responsible for financial operations, and Nicole, assistant are friendly, helpful, patient and understanding. Christian & Julio, the handymen taking care of the cars. Friendly and hardworking fellows. Facility: Yes, the exterior looks much better and no doubt the interior definitely needs work and the carpeting needs replacement. Personal story: I was in the market for an affordable vehicle that met certain criteria's like budget, mileage limit, and some tech spec. minimum like a rear-view camera. And I found the one that met all my criteria/expectations. I had some delays in procuring the car because my bank doesn't have a branch in Chicago and it took awhile to receive a cashiers check and then also because of my extremely busy schedule. Economy auto mart was very patient and understanding and held my car as sold for 2 weeks until I had everything ready to go.

I bought a truck at this dealer and had some problems, they told me that they would fix by…read morereplacing the parts and labor When I went back to have the parts replaced, they only replaced one of the parts and not the other,I paid more than $22,000 a little more for this truck, and one of the owners behaved very despot, The truck came with 2 problems and they only fixed one, The person with whom I spoke was very rude, despotic, and without any interest in helping the client, I don't have his name but he is the owner's son, What I can tell you is that I will never buy another vehicle from this dealer again and I recommend that you don't do it, they just want your money and after you sign the papers, for them you are just a number,be careful if you buy something from this dealer.... No compres en este dealer son bien transas, y si compras ten cuidado con lo que firmas, y si te prometen algo diles que te firmen un comprobante porque si no lo hacen te van a estafar,{mucho ojo}

TIP: Hot water is to the right in the men's bathroom!…read more Also provides complementary Lyft for service visits, but double-check.

We have a 2024 Honda CR-V on lease through Downtown Honda Chicago. When we leased the vehicle, we…read morewere told that all oil changes during the 3-year lease would be free. After the first oil change, I kept smelling something burning. I brought it back because I knew something was not right, even though I was initially told it was fine. It turned out that the oil cap had not been put back on. They told me they had to clean the entire engine and said they made it look "showcase." That was obviously a serious mistake. Even after that, I continued going back for oil changes because they were supposed to be included with the lease. Recently, my husband received multiple text messages and phone calls saying there was an "important safety recall" that needed immediate attention. We scheduled the drop-off for this morning and planned to have the recall handled along with regular service. When my husband arrived, he was told there was no recall and that the employee had "triple checked." Then he was told the service would cost around $1,600 for the checkup, oil change, tire rotation, and other items. He was also told the free oil changes were only for 2 years, which is not what we were told when we leased the vehicle. That also does not make sense because I had the oil changed there in late fall or early winter. My husband ended up leaving with the car and was late to work because of this. When I called to follow up, I was told the last and only oil change on record was in May 2024. That is not accurate, and it is very concerning that their records do not match the service we received. Between the oil cap being left off after service, the confusing recall messages, the sudden $1,600 charge, the conflicting information about the lease oil changes, and the inaccurate service records, I no longer feel confident in how this dealership is handling our vehicle. This is also not the first major issue we have had with Downtown Honda Chicago. During the initial lease, we were overcharged, and they later wrote us a check for $2,000 in exchange for my husband not writing a terrible review. They even delivered the check to his workplace, which he did not know was going to happen. All of this has made the entire experience feel extremely unprofessional and concerning. These issues need to be escalated, and I will also be contacting Honda corporate.

Great service and very helpful! Got me in quickly on short notice before a trip to fix my brakes.read more

​ a real good repair shop is very hard to find I got introduced to Auto House on Lincoln through a…read morefriend of mine it's been about a few times that I bring in my car for premium oil change they have done brake jobs for me all around complete tune-up it's been nothing but amazing fast service professional people very good pricings so I would definitely recommend Auto House on Lincoln Gary you are the man!!!!

Just got my 5th CRV at what is now Victory Honda...Best owner at this location yet. Working with…read moreCat Muellner was a breeze. She listened which is a rare talent and honed in on what I needed (and wanted) Cat and everyone I met at Victory were friendly and helpful throughout the sales cycle. Highly recommend Cat and Victory.

SCAMMERS their only mission is to get you to give up your…read morecar or pay thousands to get all of these mysterious and sudden issues that you never noticed and cannot be seen unless the car is lifted. want my 200 back

Well oiled machine of a service dept. fast intake and follow up. No upselling. Great staff. Thanks…read moreJennifer

I've been coming to Fox Ford Lincoln for years since moving to the city back in 2014. I always…read morethought they provided good service at a premium price (being a dealer in the center of the city, I expected and was happy to pay the additional premium for the convenience.) Right after they switched to the Murgado brand, I brought my Ford Escape in for an oil change back in January of this year. I noticed immediately after the oil change that the plastic tray that covers the bottom of the engine would fall off and drag on the road. I bought some additional screws and that held me over until the cover continued to lose the screws and detach and today I asked them to fix it when I came in for my scheduled oil change. Parallel to this, I asked them to check a seatbelt in the rear that wouldn't retract. They said it'd be $280 for the diagnosis and the majority of the time, they can fix it. Okay. They have my car all day and tell me I have 45 minutes to come pick it up because they close at 6 unless I want to wait until tomorrow. They said it'd be $1200 to replace the seatbelt (they couldn't fix it) and $600 to replace the bottom cover. I denied both. I talked to my service advisor, David and explained that they caused the issue with the bottom cover and he lied to me and said they didn't need to remove the cover for an oil change. He also said they couldn't cut the part hanging off because it was covering a key part of the engine protecting it which also ended up being false. They also charged me $30 to put new screws in without fixing the problem. When I arrived and complained to the manager, they did nothing to fix the issue (saying the car was "old") and still charged me $440 for the oil change, 3 screws and seatbelt diagnosis Oh, and did I mention when I looked at the bottom and did a small minor tug, one of the screws came right out. I also disassembled the back seatbelt myself, and I fixed it within 2 minutes of messing with it. I'll never be back. UPDATE: I took the cover off the broken seatbelt and messed with it for 5 minutes and was able to fix it. I asked the service manager for a refund for the $280 and they said they'd send me a check. 20 days later, I never got the check, so enjoy the chargeback on my credit card. STAY AWAY!

The service was to die for. This Toyota dealership had a nice location. There were stores nearby,…read morein case one wanted to take a stroll. The dealership looked clean inside. They looked like they had a lot of people working there. The staff appeared particularly attentive. The waiting area appeared clean and well-organized. I worked with a lady who called herself Heather Dockins. It was a memorable experience.

I recently visited this dealership after speaking with a sales representative by phone for several…read moredays regarding vehicle options. Initially, I was told there may be opportunities to finance a used Toyota Highlander and later a Nissan Murano. After my credit was run and I made arrangements to come to the dealership, the conversation changed significantly. When I arrived, I was informed that the only vehicle a lender would approve was a 2024 Toyota Corolla with approximately 29,000 miles. The terms presented were $1,000 down, a 66-month loan, a monthly payment of $805.25, and a 29% APR. I was also told there were no SUV options available despite previous discussions about other vehicles. I understand that lenders make the final financing decisions and that inventory can change. My disappointment came from the lack of consistency between what was discussed before my visit and what was ultimately presented in person. As a single mother trying to make a responsible financial decision, I left feeling that my needs and budget were not fully considered. I appreciate the kindness of the sales representative I initially worked with, but my overall experience left me frustrated and confused. I would encourage future customers to request all financing terms, including APR, loan length, total amount financed, and vehicle availability, in writing before making a trip to the dealership.