Amazing dealership and our salesman Russ Millard was great to work with !! Great experience.read more

I purchased my first BMW x3 from Bill Jacob's BMW in Naperville last week and so far I am blown…read moreaway by the ease, the attentiveness, and the general service of all of the staff at this wonderful dealership. I have grown up going to car dealerships with my father for the second half of my 49 years on this planet and I feel like I know a good dealership when I see one. From the moment I walked into the dealership and was introduced to Michael Fontana, I felt a sense of security in my mind and in my heart as I went through the entire purchasing process with this fine gentleman. He made my car purchasing experience seamless along with the other staff at Bill Jacobs. I hope I do not sound overly dramatic, but I felt compelled to write an outstanding review so that others know what a fine dealership this is. It is extremely difficult to find a good combination of respect and excellent customer service these days especially in a car buying environment. I will certainly be telling everyone I know about Bill Jacobs...truly a class act! Thank you!!

In need of a trustworthy car repair shop? PRESTIGE MOTOR…read moreWORKS, is an excellent option, on Rt. 59 just south of 111th St. Our BMW was serviced here and the service was positive. The team diagnosed and fixed the problem offering fair and competitive pricing. I recommend Prestige for your car needs. The staff, including George, Kevin and Ricky are friendly, fair and efficient.

I had work done on my daughter's Ford focus recently. Kevin and his crew did a great job at a fair…read moreprice. I've been working on my own cars my whole life and when I brought PMW my car to do some work because since I needed it done quickly, they came through. The work was done correctly, I'm very particular, and at a very fair price. I also had them do some warranty work on my Audi which they handled great. They took my extended warranty info and worked with the warranty company to make sure it was done correctly and to my satisfaction. Don't hesitate to use PMW, I will definitely use them again in the future.

HWe had a great experience at Fair Oaks Ford working with Gio (used car manager) and Alex. Both…read morewere extremely patient, knowledgeable, and easy to work with. They took the time to answer all of our questions without any pressure, and we really appreciated how fair and honest they were throughout the process. It made what can sometimes be a stressful experience feel smooth and comfortable. Highly recommend asking for Gio and Alex if you're shopping

I rate the Service Department for repairs from poor to awful. The repairs completed for over…read more$1,000 did not correct the porblem and the actual problem was finally made for $500. Also the transmission fluid was over filled and had to be drained to the proper level. The Service department should have mentioned the rusted-out front subframe (chassis/cradle) as a critical safety issue. The subframe, which supports the engine and front suspension, can fail, leading to loss of steering control. Immediate replacement is recommended.

No integrity, beyond dishonest at all. Like what Devon reviewed, they are the average worst dealers…read moreyou used to see 0 stars. Last second they confirmed that you are the first one who has priority to make a decision, a second later they told you a deal is done, money is coming from someone else. Was that the God who told someone your bank account to wire the money? What a joke.

This dealership is why most dealers get a bad name. The dealership model is pretty simple. Customer…read morefinds a car they want to buy, call to confirm it's there. Customer and salesperson agree to price and the deal is done. Well, not me. I'm prepared to buy the car and waiting on the documents so I can send the funds and I never get a reply and find out on the site the car is sold after I'm actively pursuing the car and saying I'll buy it just tell me how to pay.

I had an issue with my Elantra stalling on the expressway. After contacting 3 dealers, Napleton's…read morewas the first and ONLY local Hyundai dealer that had the courtesy to return my call to book my appointment (other dealers just sent multiple robo-texts). They were able to make sure I got my car in first thing in the morning the next day. From the minute I pulled my car in, Diego treated me with courtesy and respect, made sure I understood any warranty or recall work that could be done for no charge, and made sure that I had a ride back and forth from the dealer. I received progress texts during the day, and the minute the car was done (for the price that I figured it would cost), I was notified I could pick the car up. They didn't try to upsell me anything, they made a couple of simple suggestions about things that might need to be addressed soon.The car had been washed and vacuumed as well. I read SO many negative reviews on here regarding this dealer that I was admittedly nervous. My experience could not have gone better!

Very disappointed by salesman and dealership after Jordan Kabranov could not find the time to help…read moreme, after spending the day driving up there to buy a car off internet. he passed me on to the next guy I new I should have walked then, everything he said was a lie. I will never buy a car from Napleton's again. My concerns have been not been fully resolved you guys have done nothing why would you think they were resolved. Called several times no help or owner at this number. Look up action taken by FTC against them in 2022.

This review is for Tobias King and Blair Berg…read more If you want to have a comfortable experience and be directed to the right car at the price you are willing to pay, see Tobias King, Sales Consultant at Enterprise Care Sales in Aurora. Tobias actually became a friend along the way. He patiently listened to what we were looking for, then brought the car up for a test drive. He answered all of our questions. We felt as if we could leave at any time, which is different from previous car purchase experiences. But we didn't want to leave because we were learning so much. Blair Berg gracefully walked us through financing and we obtained a better loan than we expected. Thanks to both Tobias and Blair for such a comfortable experience. John and Barb

Bought a 2024 Audi A5 in June, 2026: Here's my experience:…read more POSITIVE Saw the car I wanted on their site and because the make, model and color would be snapped up ASAP, they grabbed it right away and it was transferred from another city/state within a week later. At my request, they held it for me for 5 days until I could get there from my home 90 miles away. The salesman was nice, personable, accommodating and answered all my questions. He should get a better job elsewhere. The car was in pristine condition - inside and out. They attached one license plate for me and gassed the car before I drove it off the lot. As I'd been renting a car from Enterprise, I was able to drop it off there (different location from the rental origin) without an extra charge. NEGATIVE They will push the warranty, even if it includes flirting shamelessly! It could be that I was in a hurry, but they should have attached the second plate. Now I've gotta pay someone to do it - I'm not handy. I was paying cash for the car which at first, I going to do via wire transfer. However, telling me it would take a day for their "corporate office to receive the wire transfer", they wanted me to do the wire the day BEFORE I was scheduled to pick it up. While I was 95% sure I wanted the car, I'd only seen it online and I wasn't about to pay for it until I'd seen it in person and test drove it! It's 2026, folks and wire transfers are immediate! Don't test our BS meter. I paid by cashiers' check instead. Also, because I wanted to get miles on my credit card, I asked to put $10k of the $34k+ cost on it, but $5k is the most they'll let you put on a card (obviously, they want every opportunity to finance the cars they sell. One day soon, someone's going to challenge this in court and win). They wouldn't even let me put the warranty (which is a separate purchase) on my card. (the two points above are likely not under the salesman's control) Finally, and the most disappointing part of the experience: Once I bought the car, I immediately drove it to a mechanic I'd made an appointment with to have it checked out. They spent several hours inspecting it and told me that Internally, it was all good. BUT, while it was up on the lift, they saw it had been in an accident: the passenger door on the driver's side had been replaced and cheaply done with 'Bondo'. Sure enough, the paint doesn't exactly match. No accident was reported on the Carfax report. I called Enterprise Car Sales to discuss this with them and the dealership manager said: If it's not on the Carfax report, we don't have to tell you about it and we're not responsible for it. FYI: Don't trust a Carfax report.

Cruz went above and beyond with his service when I went to finance a Mitsubishi eclipse. I would…read morerecommend this dealership to family and friends :-)

Great People to work with! Cruz & Jared are super helpfull. They answered all my questions.read more