Rex and Aaron help make it happen. Don't go elsewhere. Very friendly shop staff too. We've…read morepurchased or leased a 1/2 dozen cars from Tyson and will go back again. Thank you for the stellar service you provide us!

Nowadays, with cars requiring dealership service for almost everything, I decided to purchase an…read moreextended warranty through Chrysler. The warranty allows me to take my vehicle to any Chrysler dealership I choose. I've used several dealerships for warranty work, and this time I chose Tyson Chrysler in Joliet simply because it was close and convenient. Unfortunately, my experience has been extremely frustrating. My vehicle had rattling noises coming from both the front and rear, and I had no A/C. I called in August and was given an appointment for September 17. I was just notified after about a week that they finally received the warranty approval, and now I'm being told I could be waiting another five to seven days for the front sway bar links and A/C compressor. But what really concerns me is what I was told about the rear of the vehicle. I was told they don't know what is wrong with the rear because the front is making too much noise for them to determine what is happening in the back. Their solution is to repair the front first and then diagnose the rear. So I'm potentially looking at close to two weeks for the front sway bar links and A/C compressor to be repaired, and only after that will they even be able to determine what is wrong with the rear. That explanation is extremely difficult to understand. It leaves me feeling like I'm being pushed toward another warranty claim instead of having the vehicle properly diagnosed in the first place. For comparison, I previously took the same vehicle to Greenway Chrysler in Morris for warranty work on a radiator. I was in and out in approximately three days. One day they diagnosed the problem and submitted the paperwork, the next day the warranty paperwork was approved, and the following day I picked up my vehicle. The process was straightforward, efficient, and clearly communicated. My experience with Tyson has been the complete opposite. It took almost a week just to get the paperwork submitted and approved, and now I'm being told I have to wait another five to seven days for the parts and repairs before they can even diagnose the rear of my vehicle. If this is the level of service their service writers and technicians are providing, I have serious concerns. Telling a customer they have to replace one part in the front of their minivan before they can continue diagnosing another separate problem in the back of the minivan is not the type of service I expect from a Chrysler dealership. Based on this experience, I strongly do not recommend Tyson Chrysler for service. I would also think twice about purchasing a vehicle from this dealership if this is the level of service and communication customers can expect after the sale. When purchasing a brand-new Chrysler and knowing you may have to rely on the dealership for warranty work, choosing the dealership you trust matters. Based on my experience, I would recommend looking at dealerships such as Greenway Chrysler in Morris or Bettenhausen rather than Tyson. Customers deserve better communication, better diagnostics, and a warranty process that doesn't leave them waiting weeks just to find out what is wrong with their vehicle.

"Liz Perez"! My "Shero"! She saved a sale that would've never happened because I was turned away…read moreinitially at the door. That's the only negative I had because you all would not had a sale today if I didn't request to speak to management. I'm a certified number one sales person in the state of the United States of myself!I'm a true sales person and didn't walk away. I know it's a good dealership, but I knew there was something wrong with the front door. Don't put newbies at the front door ever please!

Honest, they care about your vehicle, Dave May in Service outstanding, always keeps you up to date…read moreon vehicle information and works w/the warranty co. to make sure you are covered etc.

Great dealership to deal with. Everyone is so helpful and knowledgeable. Not pushy at all. Will go…read morefar to find the car you want. Great family dealership!

A friend recommended Chignoli to me to sell a car that my wife and I inherited. I had a price in…read moremind and That's what we received. since we were there we looked around at some cars on the lot. we had an idea of what we were looking for and ended up test driving and buying a car. I'm 61 years old and never had a better experience getting a car. We dealt with Greg and Mark and left wondering why can't more dealers be this comfortable when selling, trading, or buying a car! family business with a great reputation. Jim F

super easy process. I worked with Joe Carini and he was excellent. Answered all my questions and…read moregot me out the door quickly. I hate buying a car but Joe made it easy. This is my second purchase from D'Arcy and I will continue to keep buying from you

My sales and pricing experience with D'Arcy Hyundai in Joliet was good, but unfortunately, the…read moreafter-sales experience was extremely disappointing. At the time of purchase, the Certified Pre-Owned vehicle was missing an accessory part that I was told would be sent to me afterward. That never happened. I also raised a concern at the time of sale about a headlight that was experiencing significant fogging/condensation and was told that the issue would be covered under warranty. When I later attempted to have it addressed, that turned out not to be the case as it had been represented to me. What was most frustrating was the lack of communication and follow-through. I contacted the dealership and left messages on three separate occasions without receiving a response. On my fourth attempt, I finally reached someone who said they would look into both issues. Several weeks later, I still had not received any follow-up or resolution. Based on my experience, D'Arcy Hyundai may be worth considering if you are getting a good deal and driving off the lot with a vehicle that needs absolutely nothing further. However, I would only recommend purchasing here if you have another Hyundai dealership nearby that you are comfortable relying on for future service and warranty matters, and if you are not expecting D'Arcy to follow through on outstanding items once the sale is complete. The purchase itself went smoothly. Unfortunately, the support after the sale did not come close to matching it.

You know, I've purchased my share of new cars, but every time I walk in to do that I feel like…read moresomething is wrong. I don't know if it's due to what is pushed by hearsay or whatever, but I think like most everyone I feel like there's some shenanigans afoot. We did our homework on what vehicle we wanted, and we had a trade in, something I've never done. We went in and they couldn't have been nicer, refreshingly NOT a hard sell. They didn't have the exact model on site, but said there was one on it's way from Japan, and we'd have to wait a week or two. That actually gave me time to do more studying on the Forester and how much the trade in was expected to fetch. We got the call it was in and headed that way, knowing we had the right to refuse. Long story short, the price was right, the terms were right, and our trade in came in to the exact dollar amount we expected. Couldn't be happier. All things considered, we'd buy from them again. And we'd get another Forester. It's a NICE vehicle... EXCEPT to use all of ApplePlay's features the iPhone needed to be plugged in to USB. For phone calls it uses bluetooth, so THAT'S good. I got an 8" cord from Amazon, and it fits nicely in front of the shifter.

Elizabeth Nosaka is a terrible salesperson and should be fired…read more I stopped by on Friday 9/18 at around 11am to test drive a Subaru Crosstrek Base. Elizabeth greeted my father and I at the front door. We took the car for a test drive, which included a $50 Visa gift card for test driving a Subaru this month. I enquired about lease information and provided my details. We walked into Elizabeth's office where personal items were strewn across her desk....random keys, an opened pack of Marlboro cigarettes, etc. Real classy type of situation going on here at this dealership. Elizabeth went to retreive her sales manager's numbers on the vehicle; she came back and provided their price, which was substantially higher than a quote I received from Gerald in Naperville. When this was raised, Elizabeth's tone and attitude became argumentative, condescending, and dismissive when I provided her with the details from Gerald. She began nitpicking apart my quote from Gerald explaining that the lease price would actually be much higher, and explained that I would be paying for applicable options on the vehicle. I'm not interested in options, I'm interested in a Crosstrek Base which has a net cap cost of $25,346. She wasnt interested in hearing this either. My Dad asked a simple question about the financing rate on the lease, and Elizabeth's reaction was so ridiculous, unnecessary, and over the top....I told my father that we were done talking here, and we walked out. She blurted out to my father, "well I don't know the rate.....0.0000000 something", and used the tone of "why the hell are you asking me that question?". We're asking the question because we are looking to lease a vehicle, you invalid! Elizabeth ran behind us as we left, begging us to let her see if there was something she could do about the lease price. My father was more graceful as I was and actually continued to interact with her on our way out. The lease price isn't the problem. Elizabeth's entire being, including her disappointing, egregious attitude is to blame. I doubt that anything can be done to fix this problem, except fire her. I doubt that'll happen though. Because we all know car salesmen are scum of the Earth who project their extreme personal unhappiness onto anyone they can. These losers lost out on a sale of a vehicle today. Don't buy a vehicle from this place, they don't give a crap about you as a customer. They don't even honor the $50 Visa gift card for test driving a vehicle.

Had a great experience! Jorge my sales guy was super nice and thorough and made buying a car the…read moreeasiest yet. Diego helped me with getting gap insurance added so it didn't break the bank. The manager (Eric? For got his name :( ) He was very accommodating as well. Highly recommend! Thanks Again!

They told me it would take 2 hours to do a diagnostic on my car at almost 200$ a hour, they call me…read more2 hours in and say they need another 3 hours and another 600 dollars to finish the diagnostic...

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

If I could give more than 5 stars I would! I had a great experience with the entire staff…read more Everyone was friendly and professional. Alex, my salesperson, was kind and helpful throughout the entire process. The finance team was great! Super helpful and VERY straightforward! I recommend Hawk to everyone, you will not be disappointed!

I have been a loyal customer of this dealership for over two years and have purchased vehicles here…read morebefore, so this experience was incredibly disappointing. I came in on Friday to explore possibly trading in my current vehicle and see what deals were available. I want to specifically recognize Argenis, who was amazing throughout the process. He was patient, helpful, and took the time to answer all of my questions thoroughly. His customer service was excellent and is the reason I stayed as long as I did. Unfortunately, my experience changed completely when it came time to discuss numbers and I was introduced to the service manager, Jose. When I asked questions, he was dismissive and, at one point, literally waved me off with the pen in his hand. As a returning customer who has spent money with this dealership and remained loyal for years, I found this behavior disrespectful and unprofessional. The moment I was made to feel like my questions and concerns didn't matter, all respect was lost and I decided I was done. No customer--especially a loyal, repeat customer--should be treated as though they're an inconvenience for asking questions about a major financial decision. I sincerely appreciate Argenis and the excellent service he provided, but my interaction with Jose left such a negative impression that I will seriously reconsider doing business with this dealership in the future.

How impressive this was. I've been waiting for 2 cars( 8 yrs) to bye a hybrid. At this point I've…read morechecked them all out. When shopping on line you'd think the whole world was running out to by something Eco-friendly. I was shocked to find dealers actually discouraging me from purchasing a hybrid. Really, I hadn't found one dealer who didn't point out all the negatives to me. At a Ford dealer out in Bolingbrook, the women wouldn't even let test drive an Escape even after I was insistant. She finally talked numbers but no test drive. No kidding. I walked in to Saturn of Joliet and the first words out the women's mouth was "Have you considered a hybrid?" Finally!!!! I was so happy to find a kick ass Saturn VUE Hybrid SUV with all the bells and whistles. It's sweeeet. Great pick up and it gets 27 to 32 miles per gallon in the city. What were those other dealers dissin the hybrids for ?????? I guess I'll never know. My sales women was awesome she literally found me every feature I wanted for the price I wanted it at. I got 1 year from Xm satellite and 1 year of On-star too. Don't even get me started on the safety features. All of this was about $10,000 less then the dealership that told me "you don't want a hybrid their not HOT". I disagree. And It feels great to feel like I'm doing what I can to minimize damage to the planet. I love my new VUE Hybrid so much that I'm even considering posting her "new born" photo for you all to admire. Thanks Saturn of Joliet. We love our new addition. Your honesty in business and odvious respect for the planet is much appreciated.