Had a horrible experience with staff. Lacking professionalism, bedside manner and overall concern…read more I will say that my surgery went well but that was the only positive.

This is for their office in Frederick, MD. My experience at the front desk and waiting area was…read morevery good! Office staff were so kind and wonderful. My one star is due to interaction with Dr. Chaudary before my wisdom tooth removal. I stated to her that I have a high tolerance for pain but that I'm a bit of a baby during a procedure, informing her of the type of patient I would be. (I could not afford anything but local anesthesia at that time.) Her response was a very rude, "No one gets special treatment." She repeated this sentence twice to me. I was shocked, no kindness at all in her words or manner. Do not go to her if you have the choice!

I have moved several times in the last 10 years and have been searching for a good dentist in the…read moreHagerstown area. Because finding a good dentist is very important to me - I wanted to make an apt with more than one and compare. I have to say, I am very glad I chose Hagerstown Smiles Dental Care as one of them. These are the Pro points: 1) Ample parking close to the building 2) Very easy to get to, and not a lot of traffic to wrestle with - getting in and out of the parking area 3) Building is Huge, VERY clean and patients are seen in individual offices - so you have privacy to talk to your dentist, etc. 4) When I came in, I was immediately seen by a very nice person who took me to a small reception room where we filled out my information together and I was able to talk to her about exactly what I wanted to have done (I wanted digital panoramic X-rays which I wanted emailed to myself, and I wanted a no pressure consult for a treatment plan) - This meeting with what i'll call their "Welcoming Person" was very comfortable and unusual, in that I have not ever experienced this before - VERY nice touch! PLUS, they had a little welcoming bag with several small dental gifts inside - I continued to be very nicely impressed. 5) Immediately after the welcoming/informational meeting, I was taken to a very clean office where I would await the Dentist. I was prepared to sit in the Dental chair and read - I brought a book - but it wasn't necessary, as my Dentist (Dr. Brandy Behrens) came in w/in one minute of my getting into the dental chair and getting comfy. She was VERY nice and took the time to really look at the x-ray, my teeth, and truly listen to what I felt i needed. I explained I knew my teeth were in very bad shape - and I was going to need a 2 step plan as I could not afford to have everything done at once. She understood - and did not pressure me to take out loans, charge the work on my credit card, etc, etc. This also, was very refreshing and i felt very honest. I NEVER felt rushed - AT ALL - which really made me feel relaxed and not under any pressure about anything. Dr. Behrens and I discussed solutions and she said she would email me my Dental plan along with my x-rays. 6) I then went to the lobby/reception area and paid my bill ($39.00) 7) When I returned home, all of the info and the x-ray was there in my e-mail - just as they promised. ** In conclusion, there was not one negative thing that occurred, OR that I noticed during my visit. Everyone was polite, cheerful and seemed genuinely happy to talk to you and have you visit. I was never left alone - as I have been in every other dental office i've been to in the last 10 years - Usually i'm handed paperwork by the person at the front desk who barely seems to notice that i'm a human being, and many times seems annoyed to have to bother with me. ** I honestly cannot think of one thing that Hagerstown Smiles Dental Care, could have done any better than they did - therefor, i have no "Cons" Listing. I know I will be returning to Dr. Behrens and this Dental center many times - and I am actually looking forward to it. My Thanks Dr. Behrens and and everyone who works there!

From the owner: At Hagerstown Smiles Dental Care, we strive to provide the type of care that we would expect to…read morereceive. One of our goals is to help our patients keep their teeth for a lifetime. We can make excellent dental care surprisingly affordable. Our top priority is the quality of our work. Please don't hesitate to contact us to schedule an appointment or if you have any questions.

Hygienists are attentive , and considerate. Usually very happy with office and cleanings…read more Lately, the quality of service has declined. Was very surprised . Our child had a cleaning, and told us , it was not a very good cleaning , and felt like it was done too quickly. Did not feel as smooth and clean as in past. That was a first. New people have been hired. They were not as thorough as Plong term hygienists that we are used to. My cleaning was done quickly and I felt there was still "stuff" between my teeth. The check out process was not as friendly too.

I've been going here for two years and I highly recommend them. They will "recommend" what they…read morethink you need but no pressure ever.

Dr. Kramer extracted my children's wisdom teeth and did an implant for both my daughter and myself…read more He was extremely professional and caring. What was most impressive was his post surgical attention. He made a personal contact in each case to follow up on patient condition. I would highly recommend Dr. Kramer if u should need the services of an oral surgeon.

Dr.Bachtell extracted a right molar today...he was fantastic!! His staff was beyond nice and…read moreinformative.. I would recommend his practice to anyone needed dental services. Thank you..I'll be returning. Brian Mcgonigal

I went to Dr Bactell last year. I needed all of my teeth pulled and was absolutely terrified. Dr…read moreBachtell was so gentle and understanding of my situation. Not only did he pull 14 teeth..but they were replaced with a set of beautiful dentures. Went in for several adjustments as the swelling had gone down and he knew exactly where I was having the issues. Dr Bachtell...I can't even begin to say enough great things about you and your wonderful staff.