Customer service is top notch. I've had some pretty extensive work done (fillings, root canals,…read moreimplants, etc.) and trust this practice with my care. Highly recommend.

I still have great fear and anxiety about sitting in a dentist chair ever since I was young, but Dr…read moreRhett and the entire team @ Potomac Dental Centre are amazing at understanding and accommodating me while also providing the best care possible. If you have any anxiety about visiting the dentist you must go to Potomac Dental. Nobody does what they do better than they do. Professionalism, patience and perfection all at the same time, every time. I would not have the smile that I have today if it weren't for the care and skill of Dr Rhett and his team.

I was a little embarrassed to let anyone see my teeth. I hadn't been able to see a dentist for…read moreseveral years due to being the sole caregiver for my husband He passed away a year ago and I felt it was time to take care of myself. My teeth are in bad shape. Everyone was so nice and friendly. They answered questions and put me at ease. From the front desk, to Lauren to Dr. Byrd, I was treated with respect and kindness. I feel like I made new friends. We have some work to do and I'm actually looking forward to it.

As someone who was terrified of Dentist, I'm so happy I went there. I had to have both top and…read morebottom extractions it was quick he made the pain okay, and now I have good teeth!!! If you have to have your teeth replaced I got to recommend this place they're awesome

Cindy and the dentist were amazing. I was terrified when I walked in and trying to smile when I…read morewalked out. I had 2 teeth pulled and the only painful thing was the shots. was only there for 30 minute. The dentist was kind and gentle and gave me more Novocain so I do feel any pain. 10 out 10 recommend.

DO NOT consider this business. I went for a consultation. Office submitted request to ins co…read more Office called and said it was approved, what I had to pay upfront and made my appt. Few weeks later they send me a bill for $4000.00!!! Said the work done was NOT covered by ins. Got a notice that if it was not paid they will send to collections. Corp said local can stop it. Local said corp is the only one to do that. Ended up having to get a loan to pay. They can charge you whatever they want without your prior approval.

Hygienists are attentive , and considerate. Usually very happy with office and cleanings…read more Lately, the quality of service has declined. Was very surprised . Our child had a cleaning, and told us , it was not a very good cleaning , and felt like it was done too quickly. Did not feel as smooth and clean as in past. That was a first. New people have been hired. They were not as thorough as Plong term hygienists that we are used to. My cleaning was done quickly and I felt there was still "stuff" between my teeth. The check out process was not as friendly too.

I've been going here for two years and I highly recommend them. They will "recommend" what they…read morethink you need but no pressure ever.

From the warm greeting by Receptionist Jen to Dr. Preetinder Aulakh's professional cleaning to…read moreAssistant Michelle's X-raying has made this experience for me one not to forget and a loyal patient in the years to come.

From the owner: The dynamic and dedicated Dentistry @ Hagerstown team provides the best in general dentistry in the…read moreHagerstown, Williamsport, Smithsburg, and Boonsboro areas in Maryland, and the Waynesboro and Chambersburg areas in Pennsylvania. The skilled team, led by experienced dentist Preetinder Aulakh, DDS, offers a wide range of dental care for all ages, including crowns and bridges, dentures, teeth whitening, root canals, Invisalign®, and more.  Dr. Aulakh earned dentistry degrees in both her native India and in the United States at the New York University College of Dentistry in New York City.  She's an active member of the American Dental Association, Maryland State Dental Association, and the Southern Maryland Dental Society. Dr. Aulakh and the Dentistry @ Hagerstown team are dedicated to continuous learning and skill growth in the dental field and regularly participate in advanced training to learn about innovative new procedures, products, and approaches. Dr. Aulakh and the Dentistry @ Hagerstown team truly care about making patients comfortable and providing the best care using the latest technology. At Dentistry @ Hagerstown, the focus isn't on money, but rather on knowing patients well and meeting their needs with customized care.  Dentistry @ Hagerstown is currently welcoming new patients of all ages. Book an appointment using the online scheduler or call the office today.

I left in tears. They said I needed two teeth removed or possibly a root canal. I was advised to…read moreget a second opinion by family, and so glad I did! I just need a crown. The office space is run down, equipment is old, and the house and grounds attached are overgrown and full of junk. Very sketchy. Dr. Robertson seems very kind, but not up to date.

I called and asked them 2 weeks ago to look up my appt. I had misplaced my appt. card. No call…read moreback in two weeks, I called them and they said they still could not find my appt. in their system. So, I got to work, and found my appt. card, called them back and gave them the date. Not much customer service here at this place.

Go here at your own risk. I had a procedure that was denied by my insurance but no one told me. I…read moredid not learn until after the procedure was finished that it was not pre-authed, according to the lady at the desk on 12/17. I also had no discussion at anytime with a patient coordinator or given any information regarding cost to me on or after the prior initial appointment, per the Byrd Dental website. See screenshot from their site. The lady charged me 50 something dollars after the procedure, then we were not informed of the full cost until 12/18 when they claimed it was just denied. That paperwork shows it was denied on the 11th of November(almost 6 weeks ago) though, so they did try to pre-auth it but it was denied and no one said anything. Now I am supposed to pay 500 bucks because no one informed me it was not going to be covered, as any respected business would do. Otherwise, it is just deceptive, bad faith business practices. Simply put, if I knew it was denied, I wouldn't have had it done because I just had it done a few months ago, at a different dentist. Byrd Dental knew this and they likely knew it would be denied based on my conversations while in office. The dentist's office is blaming the insurance, the insurance says it is the dentist's office. Neither informed me of a denial and neither will have to pay for it. Just to be clear, we got appointment reminders through text, email, and calls including a real person. The dentist's office had ample opportunity to say it was denied and did not. The insurance company says they sent the mail but it never arrived in our mailbox, or to the mail distribution center where photos of incoming mail are taken. We have other mail from them regarding the previous dentist but nothing regarding Byrd Dental and we have scoured the digital photos to be certain. Byrd Dental has a chance to right this situation and keep a customer. If they do, I will update this review. If not, I hope you avoid them so this does not happen to you.

I've been going to this place for years and seeing Dr.Storch. The last few times I've went, I've…read moreseen Dr. Byrd assuming that Dr. Storch was not there that day. I have regular cleanings every six months. I had developed a slight pain in one tooth that I mentioned a few times at different visits and both Dr Storch and Dr. Byrd could not find anything. I brought it up again at my last cleaning just to see if they found anything. The hygienist said my tooth was beautiful, and Dr. Byrd came in and said immediately before, even looking at my mouth that I needed two cavities filled from the time before on the other side. He then proceeded to look at my mouth and started to say that I needed a crown on a different tooth, and then a root canal on the tooth that I was asking about plus he would need to do a crown on that root canal tooth as well. This was all based on the previous six-month x-ray. I had gotten. They didn't even do any other x-rays on me at the dental visit. He told me that he wanted to go ahead with the root canal because if he just did a crown on it that he might have to eventually go in through there and do the root canal. Went home, looked up reviews and saw that Dr. Storch had moved to her own practice at Vida in Hagerstown. I proceeded to go ahead and make appointments for all of my apparent dental procedures needed . I then called Vida (Dr.Storch) to get a second opinion. They did x-rays as well as a cavity x-ray, and all I needed was a small refilling of a previous filling that was coming unglued. I did not need any crowns or root canals and even I didn't have any cavities. Dr. Byrd has also told my daughters when they went in for their cleanings that one needed a gum ablation and the other needed veneers. And to let him know if they wanted that done. Never mentioning any of that to myself. Not only does that cause low self-confidence, but also setting them up for future income for himself. My daughters both have beautiful teeth that have had braces. I'm so happy that I trusted my gut on this and I do not recommend going there as you may get unnecessary dental procedures.

Very professional and compassionate. Over the past 30 years, Doctor Winebrenner and his staff have…read morekept my teeth in great shape.

Great experience every time. Everyone very friendly and helpful. Will continue to go there.read more