Dr. Prather and his staff have been cleaning and working on my family's teeth for over 18 years…read more Excellent Dental team!

Dr Prather and his staff has been wonderful to my (and my family's) needs. We routinely go for…read moreour six - month dental cleaning in addition to any other dental needs. A year or so ago, Dr. Prather worked on a dental crown replacement remarkably well. His impeccable experience and professionalism makes you feel very comfortable. Lately, we are trying to expose our 3 1/2 year old toddler to dental cleaning. Our experience has been unique; everyone is so patient and very understanding... I highly recommend his practice to anyone!

Had a horrible experience with staff. Lacking professionalism, bedside manner and overall concern…read more I will say that my surgery went well but that was the only positive.

This is for their office in Frederick, MD. My experience at the front desk and waiting area was…read morevery good! Office staff were so kind and wonderful. My one star is due to interaction with Dr. Chaudary before my wisdom tooth removal. I stated to her that I have a high tolerance for pain but that I'm a bit of a baby during a procedure, informing her of the type of patient I would be. (I could not afford anything but local anesthesia at that time.) Her response was a very rude, "No one gets special treatment." She repeated this sentence twice to me. I was shocked, no kindness at all in her words or manner. Do not go to her if you have the choice!

Hygienists are attentive , and considerate. Usually very happy with office and cleanings…read more Lately, the quality of service has declined. Was very surprised . Our child had a cleaning, and told us , it was not a very good cleaning , and felt like it was done too quickly. Did not feel as smooth and clean as in past. That was a first. New people have been hired. They were not as thorough as Plong term hygienists that we are used to. My cleaning was done quickly and I felt there was still "stuff" between my teeth. The check out process was not as friendly too.

I've been going here for two years and I highly recommend them. They will "recommend" what they…read morethink you need but no pressure ever.

Dr.Bachtell extracted a right molar today...he was fantastic!! His staff was beyond nice and…read moreinformative.. I would recommend his practice to anyone needed dental services. Thank you..I'll be returning. Brian Mcgonigal

I went to Dr Bactell last year. I needed all of my teeth pulled and was absolutely terrified. Dr…read moreBachtell was so gentle and understanding of my situation. Not only did he pull 14 teeth..but they were replaced with a set of beautiful dentures. Went in for several adjustments as the swelling had gone down and he knew exactly where I was having the issues. Dr Bachtell...I can't even begin to say enough great things about you and your wonderful staff.

Actuary the dentist was great. I had an extraction with little if any pain…read morein no time at all. What has me angry now is that the office was in my network in 2025 but apparently not full the full year. Oh, the receptionist was rude. Not both of them but the one who checked me in was nasty. So... In the past I paid less than $100 since I has dental insurance but this time... wait a minute... The bill came to $244 as my responsibility. How much would it hurt to let patience know the coverage change? If I need more dental work, it won't be at this office.

I had an incredible experience with Dr Koterwas. Interesting to see so many negative reviews…read morebecause of a receptionist. I had been dealing with an off and on wisdom tooth pain since before Christmas. It finally returned not going away. After recommendation of coworkers I called up Dr Koterwas office on a Thursday. I was able to secure an appt 4 days later on Tuesday. This was an absolute positive. When I was a child, I had 2 teeth removed at once for braces. It was a traumatic experience as I was not fully numbed and the Dr did not care and continued, with me fully feeling much pain. This left me very anxious for this apt. I arrived at 1:45pm for my 2:00pm apt with my paperwork prefilled out and previously taken X-rays. I was taken back at 2:05 and mouth swabbed. Dr Koterwas came in at 2:10 and went over the procedure. He numbed the wisdom tooth with several needle sticks which were painless. At 2:25 he returned and asked if I felt numb which replied I was. He got right to it and in a min or 2. The culprit wisdom tooth was out! Zero pain! And I immediately felt relief in my mouth in general. I was given instructions and on my way, leaving at 2:35pm. Literally 30 min in and out! I hope not to have any more teeth pulled but should I need to, I will B-Line it to Dr Koterwas!! I highly recommend him.

They are rude. The dentist is too arrogant to take the time to explain the procedure. He gives you…read moreno information as to what to expect while you recover from the procedure.Their scheduling is hard to understand. You are told that you need a problem fixed, but you can't get an appointment for 8 months? You ask about the bill and they never can give you a straight answer. Then they send you a four digit bill, months later. Go somewhere else!

DO NOT consider this business. I went for a consultation. Office submitted request to ins co…read more Office called and said it was approved, what I had to pay upfront and made my appt. Few weeks later they send me a bill for $4000.00!!! Said the work done was NOT covered by ins. Got a notice that if it was not paid they will send to collections. Corp said local can stop it. Local said corp is the only one to do that. Ended up having to get a loan to pay. They can charge you whatever they want without your prior approval.

STAY AWAY 20 years…read moreago I worked in "admissions" for a for-profit college. I had a background in education and did not realize I was simply becoming a salesperson. Just like for-profit colleges are not real colleges, Aspen Dental is not a real dentist office, it is not a medical facility, it is a used car dealership selling you unnecessary dental care at shockingly high prices. I am not a regular dentist visitor. I go every few years. I brush twice a day. I floss regularly, I use antibacterial mouthwash. Every time I've visited a dentist they did a checkup and cleaned my teeth. Some attempted to sell me tooth whitening, some attempted to sell me invisible braces, but all of them provided basic medical care. My visit today was a rushed process. The dental hygienist started talking about a "deep clean" before she ever looked at my mouth. She rushed through an odd ceremony of calling out numbers while poking my gums. The dentist came in and half heartedly looked at my teeth while talking again about a "deep clean". I have actual tooth pain and he couldn't be bothered to go to the left side of my face to look at the tooth that was hurting. Everything would be solved by this magical "deep clean". Oh, and the hygienist and dentist never made an effort to position themselves so I could actually see their face while they were talking to me. Then the office manager came in. She took me to her desk to discuss this "deep clean". This is where I found out it was going to cost me $1400 AFTER insurance. I asked for just a regular clean and was told no. So I walked out. It was nothing but a sales job under the moniker of a dental office. I don't think the people in this office are evil. I have worked in high pressure sales before. They have a quota. They have to sell us "medical care". They are kind, but they are also stressed by corporate pressure to the extent they cannot care about the patient. Do the office staff a favor: STAY AWAY Go to a real dentist who will provide you real care. Utilize the free market so this place shuts down and the kind people who work there can get jobs at facilities that actually provide care instead of fleecing people who need help.

I had to have a tooth pulled after my crown came off. Dr Byrd removed the tooth. The procedure went…read morewell. Dr Byrd is often blunt and to the point. But I would recommend him as a dentist.

After 8 years of not seeing a dentist because I was terrified to go because I had two butcher…read moredentists work on me before I gave these guys a try on a referral from my wife. This place is top of the line and I could never have asked for a better experience. 10 stars in my book.

First visit to the dentist in too many years... I'm pleased…read moreto state that I have nothing but the most positive dental care experience with Hagerstown Smiles. From the moment I arrived, I was warmly greeted and felt like I was most welcome as a new patient. All of the staff were cordial and professional with their examination, treatment and follow-up visits. I would without reservation recommend Hagerstown Smiles for your family dental care.