I've been to this store a couple of times to add new devices to my service. Max is amazing! He takes time to set up my service and port my data from the old phone to the new phone. Max even alerted me to a potential billing error which would save me quite a bit. Normally I am not a fan of retail stores but I don't mind going here. Max has saved me money, time and the customer service experience is amazing. read more

Came in to purchase my iphone 17pro max and apparently the worker added the insurance protection to my plan without my consent I noticed I had a random $20 charge this month and apparently this is what they are encouraged to do by at&t to meet their goals. Crazy to scam your customers like this! read more

The only store in the sac area that answered the phone when i first called in to get assistance with service. Annette made it a quick and easy process getting my internet. i was in and out in about 20 mins. really appreciated the speedy help. will come back when i need help again. read more

Some guy just went off on the employees here because he was waiting for awhile. I'm waiting too but I'm not trippin' because this is an AT&T store on a weekday night in a strip mall with only 3 employees working. Cell phone transactions take a long time. Bro was well into middle age. He should know that these stores aren't a quick in and out. Regulate your expectations and your emotions, Holmes. This place is more like a 3*. That's just what it is. No shade. I don't expect amazing customer service from the average cell phone provider. But I'm giving them 5*s just because I know this douche is going to come back and give them 1 star and I just want to regulate the karma universe a bit. Also, I don't got nothing else to do right now since i'm waiting to be served. Quick customer service pro tip for the employees: Make eye contact and acknowledge people when they come in and continually acknowledge them as they wait. It makes all the difference in the world. read more

AT&T Store - Mobile Phone Accessories Near Me - Sacramento, California

WiFi/cellular reception is next to non-existent for the Pocket area. Tech support for WiFi set-up was difficult at best. The technicians did not seem knowledgeable at all, and could not answer questions as to why the service was weak or not working. In-store experience was good. Walked in and was immediately assisted, and the customer service provided was stellar. Kudos to Stephanie for answering all my questions! read more

This review is for Annette, she's very helpful and patient. I came in wanting to switch back over, I was a previous customer. She answered all of my questions. A few months go by and I call to ask a question, she pointed me in the right direction and assured me that if it did not work that she would assist. Thank you Annette! read more

Had our iphone12 stolen so had to get a new SIM card for an old iPhone we had. Annette assisted us. She was quick, friendly and efficient. She also didn't try to sell us anything we weren't interested in. Thanks, Annette! read more

Max not only got me the newest iPhone & set me up in record time (never had AT&T before), but the employees were also kind & inviting as well. Helped that they had the game on to, kept conversation going. Laughs, experiences ect. That whole team is well put together. I appreciate you guys. If your military, go AT&T btw read more

I had the worst nightmare with the AT&T store on Delta Shore, Sacramento, CA. A staff member, Max W. assisted me with the cell phone plan. I was very clear and straightforward with him from the very beginning that I needed to know if there were any fees, including activation fees that came with the package. I asked him to be fully honest with me about the total price for the first month. I told him I need to know and see the total price before I can make my decision whether the plan is right for me or not. He kept going back and forth, talking to Manny, the store manager, while I was waiting. After almost two long hours, we agreed on a price package. He had me sign on his IPAD for the contract. The next day, I received an email from the AT&T main office showing a charge that was THREE times the price I agreed on. I printed out the email that showed the new charges and went to talk to Manny, the store manager. When I arrived at the store, I showed Manny the email with the new charges and tried to explain to him the situation. Instead of being nice, respectful, and kindly explaining the charges to me, he yelled at me and said I needed to deal with it by paying whatever the charge showed on the email invoice. He refused to listen to me, because he already knew the hidden charges before I signed the contract. Manny and his employee lied to me about the fees and the extra charges that were intentionally undisclosed to me from the beginning. What made the situation even worse was that he dared to berate me with horrible, immature, disrespectful, unprofessional, and extremely rude. Manny is a horrible person who taught his employees to lie, scam, cheat, and trick you just for your signatures on the contract. Stay away from this AT&T store while you can. DO NOT let Manny and his staff lure you into signing for something you did not know about or that was hidden from you. DO NOT let yourself be a victim at the AT&T Delta Shore shopping center, Elk Grove, CA. read more

Went there to get a iphone15 pro Paid for the up grade. Got home they added next up and phone insurance with out asking me $24 per month. Look out for Angel G. I give them 0 if I could read more

I had a great experience at this location! Everyone welcomed me when I came in and helped me right away. Don't hesitate to come to this location. I also got a screen protector added on to my phone and the associate who helped me took their time and left no bubbles. 10/10 service read more

Untrustworthy Employee named Maria, G. DO NOT upgrade your phone with Maria, G. She will add several add on to your upgrade for commission pay without informing you that she has. On Sunday 2/23/25 I called this at&t twice and no one answered, so I decided to go in. The store was empty when I got there. I wanted to add a line to my plan and maybe upgrade my phone. Maria, G. approached asked if I needed help and I informed her of the add on plan. I asked Maria if the store had some 256GB Samsung s25 regular phone? In which she replied, "yes we do have it." Once we added the extra line in my plan we proceeded to upgrade my phone. Maria asked if I wanted a Samsung pro 3 earbuds or a phone case, screen protector and charging block. I told Maria I don't need any of those. Maria said, I needed to get one since it was a "BUNDLE." I went ahead and got the "bundle" earbuds. Maria then went to the back to get my 256GB S25, but then came back empty handed saying they didn't have any. Maria said she can upgrade the phone and I'll receive it via mail. I told Maria if the S25 phone could be sent to the store. She said yes and she'll call me when it arrives. Maria asked for a few codes (I was assuming it was for my upgrade) that were sent via at&t text to my phone. I gave her the # codes. I received a email about Any Time Upgrade. I asked Maria what that was and She informed me that will be canceled. Maria informed me she was done and she will call me once the phone arrives. I decided to log in my att.com account to see if I could have upgrade my phone myself. I realized the Samsung pro3 earbuds is NOT a "bundle" just an add on for 50% off only when you upgrade. Things were definitely fishy. I tracked my phone which arrived 3 day later. I went back on Saturday knowing my phone had arrived and NEVER got a phone call that it arrived. When I arrive I saw Maria, G. but then she went to the back of the store and never came back. I was then asked if I needed helped by another employee. I asked the employee if I upgrade my phone to the new s25 is the Samsung pro3 earbuds a bundle set? He said, "No." I asked to take to Maria, G. but all of a sudden Maria, G. decided to go to lunch. I requested to return everything that Maria. G. did with my upgrade. Horrible experience and you are a horrible person Maria, G. Turns out Maria, G. added to my upgrade five (5) add on. Upgrade anything, calling out of the country, Samsung cloud, phone protection and cruise wifi. Over $70 of add ons monthly. read more

Great customer service. Angel assisted me with my account questions. I definitely recommend this location for their awesome customer service. read more

Great service. Xavier is awesome! He helped my mom transfer her old J7 to an Apple. He helped her with getting her an Apple ID and transferring her files. This store is awesome. It's not as crowded as the one at Laguna Elk Grove. Xavier was so funny, patient and he made it fun. My mom always felt intimidated talking about her phone because she is not too verse in technology. This is really a one on one service. read more

If I can give 0 Stars, I would Love to! Customer Service was horrible. The person that assist us was not knowledgeable of trade-ins & could not answer our questions (understanding that billing, etc may vary). We just recvd our new monthly bill with the upgrade that we went with. We found out that the person who assist us add on protection fees & Next Up. We never asked for any add ons nor change of plans. We had to dealt with customer service line & the agent on the phone was able to remove only the protection fees, was advise to allow the 14 days & call back to remove the Next Up fee. DO NOT GO TO THIS PLACE. read more

I have been with AT&T for over 20 years and this is the worst experience I have ever had with AT&T. I ordered a iPhone 12 Pro from Tyler and he promised me that I could come in and he would transfer all the data over for me and take my trade-in. After the phone was delivered to me, I went to the store to get all my data transferred over and do my trade-in. When I got there, there was 3 guys just standing around with no customers. After a few minutes one of them asks me what I need and tells me they can't do the transfer and another guy just hands me a sheet on how to do it. I understand it is COVID and there are restrictions, but don't promise me things when you are trying to sell me and then not follow through afterwards. I go home and do the the transfer/activation myself. I then go back into the store a few days later to trade-in my phone and they ask me for all this personal information and tell me they can't do it. I have never been asked so many personal questions from AT&T in my life! I decide to go to another AT&T store near by and they do the transaction in less than 2 minutes. I don't really write reviews anymore, but these experiences were so horrible that I decided to come out of retirement. On top of the personal information that they ask, I have never seen customer service this poor. I mean this is a sales job, right? Anyways, good luck with this store. read more

JULIO R. (Long hair) Has the WORST customer service. He attempted to get all my personal information including my credit card for his personal use, so I had to inform my bank. Be aware! He doesn't know anything and will make comments like, "I'm not paid to do that"..this is even just after asking for the price of an item or inquiring about promotions. He just sits around and uses his phone, waiting for his break. DO NOT go here! File your complaints with Prime Communication (281) 240-7800. read more

First time we went there we were very upset and not satisfied with the service at all from this one girl who didn't know what she was doing. The girl didn't even order the phone correctly so we waited 3 weeks and no phone ever showed up. But the next time we went there Melissa helped us and she was AWESOME! If you plan on going there for any reason be sure to ask for her! She knows what she's doing and will take good care of you. I am so happy I got to work with her. I will definitely be taking all my other lines over when ready and I will be going to see Melissa! read more

Save your time and do not go to this location. Staff is not trained properly and doesn't provide consistent information. They won't take responsibility for their mistakes either, I was left to deal with an iwatch order error going on a month now and still haven't resolved it yet. I made many attempts for them to help fix the situation but they like to refer you to customer service or the corporate store. I spoke to customer service and I also went to the corporate store and was mentioned that they receive a lot of customers from Delta Shore with similar issues! read more

Angel was super friendly and helpful. I came in with a weird phone issue and they were eventually able to figure it out. The manager Michelle was super awesome too. I really appreciated the customer service I got!! read more

Decided it was time for a new phone and wanted to come in and look at a few phones. Bad idea. Terrible customer service. Came in at 11AM on Sunday and store was not open yet. 3 customers were outside waiting too. Waited 30 minutes and still not open yet, so I left. Decided to come back later on in the day and try to look at phones again. Someone was actually in working this time. Only salesperson was busy with someone so I waited and looked around. Didn't say anything to me at all. When he was done he came over. I asked him a few questions about the phone and wasn't really familiar with it. His entire attitude put me off. Didn't seem like he wanted to help me. I didn't want ti give him the sale, so I left. Won't be returning to this store. Terrible experience. read more

Trash service. The agent lack any knowledge in their trade in policy and was while speaking the agent Julio R. he was monotone. It was so depressing speaking to Julio R. He was so ignorant that the vibe he gave out was like he was forced to come to work. He had no clue about the promotion. Also before I went in Darren told me they had the iPhone 12 in stock but when I got there they said we can ship it out to you. Sad but they need to hire new workers. read more

I've been a loyal AT & T customer for almost 20 years. I upgraded at this store last year. On 10-24-20, I upgraded another phone. I also bought earbuds as the rep said no earbuds came with the phone. When I got home, there were corded earbuds in the box. At the time of purchase, there was no mention about return or restocking fees. There's nothing posted in the store or on my receipt either about any fees associated with returns. On 11-01-20, I went to this store to return a box of unopened wireless earbuds. The cellophane and barcode was still on the box. I was told that there was a $14.31 (10%) restocking fee. This unopened box fit in the palm of my hands. All the rep had to do was put it back on the shelf. I learned from this experience to always buy your accessories from online retailers that clearly post their policies. The Delta Shores AT& T sore is operated by Prime Comms. This isn't about the money, it's about fair business practices. These kinds of unprofessional practices would make me be concerned about how they handle product defects as well. In this day and age, a business needs to be upfront and let people know they charge fees for returns, etc... When I walked out of the store, I felt like I just walked off a used cat sales lot. This is not how you treat loyal customers in such a competitive environment. Next time, when it's time to upgrade, I'll be going to Verizon or T-mobile where I can save money, as AT & T showed no loyalty to a regular customer for nearly 20 years. read more

I was in yesterday to hopefully upgrade my services and the girl salesperson there was the least helpful person ever. I've been an AT&T customer for yearssss and whenever I've gone into an AT&T store I've always got the best service. She didn't offer me anything. She just said she couldn't help me. This was the first and last time visiting this store. read more

Bad service very slow worst than dmv I recommend change they need to hire more people to help customer in need

I went to the store in regards of a six-month long issue that customer services over the phone couldn't resolve for me. Michelle, the store manager, was very very helpful. She listened to my explanation carefully. She took time to investigate my situation, submitted a claim for me, and called me back to give me updates on the claim. She was able to help me solve this terrifying six-month long problem and save me A LOT of money. I really appreciate her patient and her willingness to help me. This is the kind of customer service that you want to have. read more

Worse customer service! I normally go to the location on Laguna but because this one was closer to me i decided to go here. I wanted a new phone and went in to upgrade. The service was horrible, they were slow only 3 people working. After getting my phone the sales man told me their internet was too slow to do the transfers on my phone for me to do it at home and just download the app. He also didn't give me any information on what my installment plans would be or what my new monthly charges would be. He also added on insurance plan without asking, i only knew because i received an email. I have been with att for years and they are usually very helpful and go step by step with you. This place was horrible don't go there! read more

Wow. So my Mom and I came in here around 7pm today. It was pretty dead. Two employees were there and they were assisting other people. No one acknowledged us, welcomed us in, said "we'll be with you shortly" or anything. We looked at phone cases and then we sat down and the entire time neither of the associates acknowledged us. Not upset that we had to wait but the lack of customer service was pretty sad. We waited for thirty minuets and then we got up and left. Again, neither of the employees acknowledged us upon leaving. Guess they don't care about their sales or customers. read more

Female Hispanic unhelpful and was too bother to help with questions regarding my new account.

Just beware...if you decide to go with At&t it takes at least 3 months for your bill to go down to where it's suppose to be. Our bill was really high the first 3 months and then after that it leveled out. The Manager who signed us up first didn't explain things very well and she had made some mistakes along the wa6 and that's why it was very confusing and frustrating for the first 3-4 months. read more

Only because The employees went above and beyond given the situation while also dealing with a lot of other customers they can handle pressure very well and I'm not sure if it helped or not if children were running wild but they were very kind and respectful professional thank you read more

The worst ATT store I've ever been in. This is what happens when you give the store to a bunch of kids to run. Don't waist your time like I did. read more

Excellent service ! Came in to upgrade and we were helped quickly even though it was a busy , we were in n out .

Xavier is awesome! He helped my sister and I get off our family's plan and get on our own phone plan with new phones. He was very funny and helpful during our visit. If you need help, ask for Xavier! He is a great sales rep and will make sure you get what you need. read more

I barely walked on the door and an African American dude barked at me that I can't drop off devices there. (I only mention his race because I never had a chance to get his name). Cool. I was not going to drop off a device. I was only trying to buy an adapter. I saw lots of adapters on the wall. He told me they don't sell adapters and I have to order them online I never even got to check. I drove around the corner to T-Mobile and they were very friendly and able to help me out. I would skip going to the store if you can. Dudes a douche. read more

Called the store and Gloria was really helpful on the phone. Visited the store and was happy the door was open to ensure good air flow. Saidu helped us immediately, and took care of the phone trade-in with no drama, no delay, just great customer service. Highly recommend this location and the staff. read more

There was a worker there that was very rude to my pregnant mother when she simply wanted to pay her bill and she was being respectful and waited outside to pay cash and even though she agreed to wait outside , then after a woman continued to come out and be rude to her, even through COVID there are people that are being rude and shouldn't be working if they cannot be nice enough to be respectful even after customers are following rules , this is ridiculous, don't go to this location unless you want to feel violated and disrespected. read more

Hmmm...should've listened to the review on here. Where do I start? The guy that helped me was Shahab M. Not the best service. He kind of mumbled and didn't sound like he knew what he was doing or even understood what I was saying. A lot of his responses sounded like they were off the cuff and making them up on the spot. So I didn't feel confident at all with his service. He just seemed rushed and wanted to get me out. All I did was go for a phone upgrade. And hopefully he didn't fuck up my payment plan on my phone. I asked for the trade in offer at the beginning and once my phone was on he was ready to push me out without doing the trade in offer. I had to remind him. He was very unorganized and had to keep starting over. He was impatient with the whole process. Everyone else in the store seemed to be helped by better reps. I was asking him what the difference was between the iPhone 12 and X that I had and all he could say was better camera and faster processor. Really dude? You don't even know your products? Really disappointing service. And with the trade in offer he said that my monthly payments went down to $5/month. That doesn't add up and I even did the math afterwards and it didn't make sense. He tried to add insurance and I said no I have it already. Then he said oh let me see. And then he double checked and said oh ok just on 4 lines. And I said ok so I have it. Dude doesn't know what he's doing. Get rid of him. Arden has better service. So I'll be upgrading there next time. read more

I am no longer a customer at AT&T but I had a problem with my account. I was told I owed money for a phone that I had returned 6 months ago. I was extremely upset and I called the store to thankfully get the assistant manager MELISSA. She was extremely nice and made it a priority to fix the situation. Even though I am not a customer anymore she went above and beyond to help me. She kept in contact with me all day as she was working on the issue and even gave me her personal phone number. She put me at ease and made me feel really comfortable that she was going to handle it and she did. She has turned this whole experience around for me and I am thankful that she was there today. She is the best employee that I have encountered at that store and she deserves a praise!!!! read more

I wish I would have read all the reviews before walking into this store. Boy, do I regret it. I will NEVER deal with an authorized ATT dealer ever again. I purchased a case & attempted to return it & was told it was scratched. At first, an exchange was not even an option, however, after being dissatisfied with the service, they offered to exchange it after 3 phones calls to the store. Prior to going in today to finally complete my exchange, I took my case to the actual ATT corporate store because I wanted to ask if they would return my case, at which time Ruben & the store manager both indicated that they would. They even explained that the all ATT authorized dealers have a standard they must meet with ATT & denying a full return for something as simple as a $70 case was obvious for employee promotions/commission. Mind you, the case was minor cosmetic blemishes & not a scratch like DS ATT claims. Anyhow, long story short, I wish I could have returned my phone too since I am still in the 14 day trial period. I absolutely did not want this ATT store to get the satisfaction from the way they treated me & the sale of my phone. Stephanie is rude AF. Her speech, her tone rings disrespectful. She will cut you off & expect you to listen to her, but not hear a thing you say. And accuse you of information she supposedly "told" you but never did unless you mentioned it first. In addition, thank goodness we did not try to open a First Net account thru them as they did not provide correct information. Overall, I got my case exchanged, however preferred it returned. Anyone who reads this review, be careful --- go directly to the corporate store in Elk Grove, it is not worth it to give them your business over a measely $70. PS - especially if you're Asian, I notice the reviews appear to be from many Asian customers. read more