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    Noble Eagle Flooring

    3.0 (2 reviews)

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    8 years ago

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    14 years ago

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    Bob and Pete's Floors

    Bob and Pete's Floors

    (6 reviews)

    Terrible customer service, DO NOT USE! Parents were long time customers and recently had an ordeal…read morewith getting the correct carpet from this business. First it was measured wrong, then it came from two different rolls, then it had large sections of striped hard patches, then they sent someone to steam it. All the while the CUSTOMER had to keep repeatedly following after the continued mistakes on their part. ZERO communication and we're completely indifferent. The final slap in the face a $50 gift card. THE WORST

    My wife and I are big on supporting local businesses. We went to Bob & Pete's and explained we…read moredidn't want to have to constantly deal with cleaning dirty grout. We were told and sold an "epoxy grout" product that "would never shrink, discolor, or have to be dealt with" The person explained it was non-porous like caulk. I researched epoxy grout and it's wonderful reviews. We purchased over $8,000 worth of tile and grout to be installed in our kitchen, half bath, hallway, and laundry room. I personally sealed every inch of grout after the installation per the installers instructions. Less than a year after the install the grout began to brown. I reached out to Bob and Petes to inquire and Bob was nice enough to come by and explain he "couldn't go back in time" and we didn't have epoxy grout installed. He recommended I pay to have it professionally cleaned which I did for $300 after two years installed. The local cleaners couldn't restore the original color or lighten the current and said they would not take my money again next year. We are not facing a $15,000 bill to have the floors and grout removed and done correctly with the product we wanted and were sold originally. Before the floors can be re-done, all of my (freshly installed) quarter round and trim must be removed, toilet, sink, dishwasher, fridge, stove, washer & dryer. Last time I spoke with Bob he said he spoke to the employee and they said they never said anything to us about such a product so apparently my wife and I imagined those details and specific information before spending thousands of dollars at their business. He then said "I needed to adjust my expectations when it comes to grout" For the record, my expectations were set by the Bob & Petes employee who said the following "would never shrink, discolor, or have to be dealt with" They are supposed to be the knowledgable flooring professional, not me. Beyond disappointed and we will support knowledgeable businesses who value customer service before we support local in the future.

    Noble Eagle Flooring - flooring - Updated August 2026

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