Did I get the car I was looking for at seemingly a reasonable price? Yes. Was it the most…read morestressful, unprofessional and heinous customer services I've ever received in life? Also yes. Full disclaimer I'm a young, single woman who went in alone. I had totaled my car and was not only in a rush to do things but I've never done this before. In the past I was apparently spoiled going directly to the Honda dealership. I saw an ad for the 2021 Honda Clarity that I was looking for online, went from Boston out to Worcester, test drove the car, put down $200 as a deposit while waiting for the check for my insurance. The car had 120k miles on it but is otherwise in wonderful condition from what I can see. It was listed for about $15k but when I came in I was pleasantly surprised they can take $4k off the top as an electrical vehicle tax credit. It seemed like a no-brainer. Now it's screaming scam. I was transparent with the manger, Yana, who I dealt with every step of the way that I hadn't done this before and was looking for guidance. She miscommunicated with me in multiple ways including the best form of payment, when to insure the new vehicle and that the sales tax ($1k) was not included in the price but expected at the RMV. My paperwork says I paid the tax at the dealer then was shocked to have to pay again. Screaming scam. When I went to get the car inspected it immediately failed. There was a safety issue in the front left wheel. I called Yana and she ordered the parts and had me come in the next week for her mechanic to fix the car. This was extremely upsetting. I just spent $11k on a car and they didn't even apologize for the serious error. They said "mistakes happen" and refused to compensate me for my horrible experience. When expressing my frustrations with Yana, the owner (her dad) came out of nowhere and took control of the conversation. He was extremely rude and dismissive and refused to give me the name of the mechanic who supposedly fixed the car. They don't have a mechanic on site and drove it somewhere down the road. It was all very shady. They had initially asked me to write a review so when I took my phone to take pictures of the place they got extremely offended and said "we're done here" and threated to call the police. We actually are not done here. I'll be in touch with the BBB and my lawyer. I really tried not to judge a book by its cover but the place is also filthy inside and out. It's dark, dingy and the "waiting area" are literal dog beds. When I went in I was jumped on by multiple dogs. So unprofessional.

DO NOT TRUST THEM!!! The most horrible business I've ever seen! I came in to look at a car on…read moreFriday For my son. They told me it was loaned out for the weekend and it would be back on Tuesday and made me an appointment For noon Tuesday. I got 2 text messages and an email confirming and when I got there at they had sold it out from under me that morning. HORRIBLE SERVICE AND BUSINESS ETHICS DO NOT TRUST THEM! Typical used car dealer....

Don't go there. I bought a car 15 months ago from Mass Motors for $12000. today I was offered…read more$1900. for it, I got screwed. Don't even go there

I bought a car from here and the car is amazing, really good price and experience buying the car…read more The owner also offered a bunch of insurances for a first time buyer. Great experience.

Swindlers! Beware of these guys at this location they're crooks. Watch your bills carefully and…read morecompare it to your SIGNED agreements.

This was a great car buying experience. The salesman (Colin) and the manager (Michael) listened…read morecarefully to what I was looking for in a car and what my financial limitations were. They accommodated all of this, gave me a very fair trade-in value on my car and found me a great car. The whole experience went very smoothly and I was able to have the car I wanted that day. I highly recommend them and I especially recommend car buyers go to Enterprise instead of any of the dealerships.

I would say that Ibrahim is very welcoming and friendly, and he is very transparent about the car's…read morecondition. He helped me with the process of finding my first car :) He also got good deals on the cars, and it's hard not to take them.

From the owner: At Nova Motors LLC, we're more than just a dealership — we’re a family of entrepreneurs committed…read moreto delivering honest advice, exceptional service, and vehicles you'll love. From your first visit to your next trade-in, we’re here to make every step simple, transparent, and stress-free.

Employee tried to physically fight me over some questions about a vehicle i called ahead on. Soft…read moretires, dead battery, 4x4 non functional when i arrived. Owner could have cared less about the incident or his customers. The building and lot was infested with rats. Worst dealer I've ever been too. Beware its a nightmare The vibes are those of people with addictions

NEVER BUY A CAR FROM THIS MORON!!!!!!! I bought a black Ford…read moreF-150 FX4. Motor blew a week after I had it. He gets me in to a king ranch. Noticed bucking the first time driving it. Seven times I've been back to this pos an the bucking is still there. Now one of the times I brought it back I told him my moonroof was of track as that's how it was when I took it off the lot. The MF SUPER GLUED MY MOONROOF SHUT. Ok I got over that so brought it back again for the same issue bucking. He tells me he doesn't feel anything of the sort but he said I did a complete brake job on ur truck. Not what I brought it there for moron. So still said there's no bucking. Pick the truck up driving home an the MF TRUCK BRAKES COUGHT FIRE. I will be calling the Better business bureau

David Cuesta was removed as GM and was replaced by Garvin P who is not only a great dealership GM…read morebut a good man as well . He and Nicolas G were instrumental in righting the wrong . They have completely gonw from 1 star to 5 because of Garvin.

Worst experience of my existence…read more I had an extremely frustrating experience with this mechanic. My car was in their shop for close to two months, which is completely unacceptable for the type of work being done. Communication was poor throughout the entire process--I had to constantly follow up for updates, and even then, I rarely received clear or consistent information. There was no sense of urgency, transparency, or accountability. A repair that should have taken days stretched into weeks with little explanation. Being without my vehicle for that long caused a major disruption to my daily life, and I did not feel like my time or situation was respected at all. I understand that delays can happen, but the lack of communication and customer care made this experience far worse than it needed to be. I would not recommend this shop to anyone looking for timely or reliable service. I kept being told that they were dealing with turnover issues. No my problem. PS..tried charging $522 for extra diagnosis on my car when they had it for over a month, close to two months. DO BETTER.

Great Service! I have bought several cars at Linders and…read morealways go there for sales and service. I would not think of going anywhere else.

they were quick and easy to work with. I can't complain. it's what is expected. an oil change and…read moresome brakes...normal stuff. no hassles

First Time Buying a Car from Linders Mark made it easy from the get-go, no pressure to buy it, went…read morebuy self on test drive, easy paperwork getting the car. Thanks, Linders And MARK!

Linders could not perform a simple transmission cooler line replacement correctly. After the…read moresecond attempt, I lost all transmission fluid on the highway. After the third attempt, Transmission was never the same after that. I had to total the car. 20 year old Buick 100K miles. Linders pretended everything was fine through the whole process. The worst.

Very easy to work with made the process in buying a vehicle from them as smooth as possible…read more Marcello is an amazing sales man. Would 10/10 recommend shopping for a vehicle here!

Please don't buy a car from here. I bought a jeep from him, I brought it in a week later to get…read morefixed. He didn't have access to the part so he was supposed to call me when he received it-never got a phone call from him and when I reached out I was ignored. Told me the ticking in my engine was "normal for jeeps". He lied to the financing company about vehicle information. Now a year later I am out a vehicle and in a lot of debt. Save yourself a headache.

My 19 year old daughter bought a car here and I was beyond shocked they didn't take advantage of…read moresomeone with little to no experience buying cars. Tony walked her thru the process and was beyond patient with her. He went above and beyond to make her comfortable with her first "big girl" purchase. I'll never recommend another dealership but Clinton Motor Car.

Highly recommended. We bought our Volvo from Anthony and team about 6 months ago, they took care of…read moreus and addressed all our concerns, and then went above and beyond. Kind, communicative and honest. Their customer service and after sale support was admirable