Wife & I have had problems in the past with some of the local dental offices. We did lots of…read moreresearch before making our decision to choose Academy Dental. We were very happy with each phase of our first day with this company. They set us up with their 1st available appointment that was over a month out, but put us on a call earlier list if there is a cancellation. This was great for us, because as retirees we could be available at a days notice. Both of us got calls to come in earlier than our scheduled appointments. Front desk staff were very efficient at processing Maggie & I as 1st time patients. The dental team makes the 1st appointment 2hrs long to do a very thorough exam. They want your input to get your level of involvement in the dental care process. The equipment they have is top of the industry standard. It gives the patient a good view of dental issues, allowing a more knowledgeable choice by patient & Dentist. We never felt pressured to additional care that wasn't truly required at the present time. We were given a break down priority list of items needed & told they would work with us on payment steps based on the priority list. Even given discounts on how payments can be made. I see them on Monday for 1st step in fixing some of my issues. We highly recommend this Dental Care Family

I am giving this location one star solely because the clinical staff who took care of my teeth and…read morethe initial phone receptionist were polite and kind. Otherwise, they deserve zero stars for their completely unprofessional front desk behavior and terrible management. I took a half-day off work for a 3:30 PM appointment. While I was already frustrated by being charged at every consecutive visit, I asked the front desk staff member, Cole, for a clear explanation of the billing. He gave me a completely cold reception. While we were trying to resolve a payment issue due to an expired card, I called their office line to find an alternative way to pay. While explaining to the phone representative that the front desk wasn't explaining the charges clearly, Cole interrupted and defensively snapped that he had already explained it. It was incredibly rude and unprofessional. While we both may have been having a stressful day, his customer service was completely unacceptable. Hoping to resolve the situation, I tried to schedule an appointment with the manager last Thursday to explain what happened. I was promised a callback from management that never came. Instead, when I arrived for my scheduled appointment the following week, I was told they had canceled my appointment and would no longer service me. While I respect that businesses have their own policies and I have no desire to return, their complete lack of communication and failure to address a customer service issue is deeply disappointing. My advice to anyone visiting this clinic: If you are having a stressful day, need billing clarity, or simply have questions about where your money is going--do not ask. If you question them or ask too many questions, expect to be dropped as a patient

After DECADES of going to this practice, I had cosmetic work on my moderate top tooth gap..after…read moreprocedure I could not floss the "gap", I forced the floss though the new gap/OCCLUSION and a piece of material broke from behind tooth and shredded the floss. I went back to address the issues, as Dr tended to correct errors, Dr. informed me "how" the 1st procedure should have allowed me to floss & flush saliva freely through the "new" ...start to end 2 pre visits: exam/mold+review mold; procedure, post adjustment procedure.

I just moved from Seattle to Albuquerque. My night guard appliance had chipped off a bit in the…read morefront and I was worried I might need a new one, which can be very expensive because it's not a simple generic night guard. My Seattle dentist (Dr. Cris Simmons) is one of the top TMJ specialists in the world. His wife/secretary (Anna) referred me to Dr. Sanchez. I called for an appointment and was offered a free half-hour consultation. I phoned back Anna and she said that's a very good sign. She said that if they wanted me to make an appointment for x-rays, run the other direction. Lol During the consultation, it was clear that Dr. Sanchez had years of advanced specialized training with TMJ. He inspected my appliance and said he can definitely make one that's comparable. But even though it's slightly chipped in the front, it won't affect the functionality or comfort so it's not worth wasting my money on a new one. His advice was to continue using it until there's more serious wear. I felt relieved to find a dentist in my new city who's honest AND a highly experienced expert with TMJ.

Such a great doc! Who knew the best part of my Obstructive Sleep Apnea consult would be listening…read moreto Dr. Brandes's funny stories? The at-home sleep test machine he sent me home with was pretty neat. I hope this helps improve my sleep!

He is very professional and understanding. I experienced little if any pain at all when he…read moreperformed procedures. I highly recommend.

This review is a long time coming. My dentist retired in 2018 and I went to Byron Wall because one…read moreof his specialties was TMJ. I had 5 abfractions, where a small piece of the tooth has broken loose due to clenching. Wall was going to fill the abfractions, but also wanted to grind my teeth to fix the clenching. I was told, "I just do a very minimal grinding, about the width of a hair, and it can make a huge difference, this allows the jaw to relax, and then you won't clench and cause more abfractions. " I agreed to only have the abfractions filled, and to wait on the grinding, but I was told that I would have to sign a release that if they did not do the grinding, then the fillings might fall out, and they would not be responsible. The fillings were horrible, big globs of material that were very rough and jagged. There was no way to floss as it would get tangled in the jagged filling material. And because of the grinding he did, now I was scrapping my teeth on one side of my mouth. I returned several times, and each time he said that more griding was needed. He tried to sand down the excess material on the fillings, but this was impossible to get smooth. Neither process worked. I had difficulty getting through to Byron Wall, he is very busy, and it is difficult to get him to listen. The clenching was worse, now I had pain radiating to my eye and head. When I chew on the right side, my teeth scrape tother on the left side. Then I was told, "Sometimes it takes up to a year of grinding to get things to be right." I spent $2,411 with Byron Wall. Now I had to find a TMJ specialist to fix the new problem created by Wall where I scrape on one side when I eat. And to fix the horrible fillings he put in. I asked for a refund. Byron Wall refused. In a letter he said that he had recommended crowns and that I had refused. Crowns for what? Crowns were never discusssed. He said he performed all that I had asked him to do. I left Byron Wall and became extra cautious. I met with these dentists: Alicia Abeyta, Greg Sanchez, David Willoughby, Wayne Luco, and Robert Supple. Everyone of these dentists said the fillings done by Wall would all have to be removed and redone. They could not understand why he would put such big globs on my teeth-- Willoughby said that one of the globs was like a cave--a place for a cavity to start. Robert Supple said that he can fix the clenching and hopefully the chewing problem created by Wall. He said that grinding the teeth before getting the jaw aligned and stable is backwards. I said that one of the reasons I went to Byron Wall is that he was named Dentist of the Year. One of these five dentists said, "Unfortunately people put value to that when a dentist can pay to be dentist of the year." It has taken a very long time to recover from the work of Byron Wall. I would have given zero stars if that were available. David Willoughby removed and re-filled all of the five fillings done by Wall. Willoughby said the standard is, "smooth as glass" and that's what Willoughby did. Robert Supple was fabulous had helped me tremendously with the clenching and scrapping one one side created by Wall.

I have never looked forward to going to the dentist , but my first visit to Dr Wall's cosmetic…read moredentistry of New Mexico completely changed my viewpoint of dentist visits. His office is super clean and has fabulous music! He and his entire team are personable , accommodating and super friendly from the booking process to the checkout ! Being in the chair was as close to enjoyable as it possibly could be! Highly recommended!!

They All are very friendly and competent. They know well and take care of your teeth, from…read morecleaning, Deep cleaning, Crowns and implants

Precision took over the practice of Daniel DeFazio. Immediately, everything changed for the worse:…read more1. Suddenly marketing materials EVERYWHERE. Sleep apnea? Skin treatments? Whitening? Med Spa? It hits you in the face when you walk in. How about just dentistry? 2. My first experience they used some sort of plaque laser that I later was charged for because it wasn't covered. I had never heard of this treatment before, and I'm not entirely sure it's of significant value. 3. I was told that I needed to have a 360 scan of my mouth or head for today's appointment - that it's a requirement of the doctor to provide care. This scan is only 50% covered by most insurance, including mine, resulting in a $100+ out of pocket bill. 4. This is the same practice that billed me for a bunch of DeFazio's work when HE was my dentist. I told them I'm NEVER going to pay those invoices. Long story short: They have quality dentists and hygienists, but the business is a money-grubbing enterprise that will stop at nothing to sell you additional services, many of which have nothing to do with dentistry. I found it extremely off-putting. I just want a dentist to make sure my teeth are healthy. I don't want all that crap. He's going to get $0 from me from now on.

Upfront pricing.... bonus. Customer service ... bonus. Timely appointment always appreciated. I…read moreenjoyed my first visit to this Dentist. Only thing that I viewed as a concern was that the actual dentist did not introduce herself to the patients before getting a look into their mouth... . But overall the environment was clean, welcoming and my dental hygienist was great. Not to rough with the tools and seemed to be concerned with overall comfort of the patient during the whole process.

As an adult woman I am not proud and not publicly announcing how long it has been since I've seen a…read moredentist. I have a bit of anxiety about dental visits, so when I finally got up the courage to make an appointment I searched Yelp! for the best in ABQ. Sandia Heights Dental Care showed up and so I trusted my fellow Yelpers and made an appointment. So glad to say everyone was right and this is a great facility! The first thing you should know is this dental office seems pretty busy and they are about a month out on scheduling appointments, so if you are considering going in call them now! The office was clean and professional and all of the staff were friendly and efficient. You can tell by the way they interact with each other that everyone works well together and they are a tight team. I told my technician I have a bit of anxiety and she was understanding and compassionate. She quickly took the edge off with a gentle touch and calming chit chat. She listened to my concerns and explained each step in great detail. The appointment went great and I booked not only my next cleaning for later this year, but also an appointment to discuss Invisalign, because this clinic does it all! I even grabbed a handful of business cards for my dental phobic friends. I highly recommend going here whether you are just looking for a new dentist or have some anxiety like myself.

We just started care with Dr. Rose today, but I can already tell that this is going to be our…read morefavorite dental office yet. The whole staff is warm and inviting and close-knit, and the office environment is soothing and feels a bit like home. I can confidently say for the first time, I'll look forward to coming to the dentist!

So I am a new patient here. All the people I have met are professional and friendly. The office is…read morewell organized. Dr Rose has many years experience. Big shout out to everyone who is part of this team !!!

I was visiting Albuquerque, had some horrible dental work done that failed. The pain was horrific,…read moreno one in town could see me. Thankfully this place was open and available to take me in. Courtesy and empathy were outstanding, I was being taken care of before I had a chance to even show my insurance card. Outstanding service, will never go anywhere else

My problem is not one of the dental associates introduced themselves I j had to ask their names …read more Of course the dentist did ! In the area for work needed a check up & cleaning I knew there might a problem & it was evident . I think Dr Ku is very efficient & professional. Needed a crown & some other minor work . Would I return yes !!

Quality care, kind staff, Dr Steve is a great dentist that gives options for work to be done…read more Always on time and appointments are not difficult to get, sometimes‍

I am going through a rough patch which includes two teeth I've likely pulverized due to grinding…read more Dr. Ollason got me in at 4:00 the afternoon before Thanksgiving. He was careful and thoughtful as we talked through the situation, looked at the films and came up with a plan of action which includes replacing one crown and closing a large gap next week. He also addressed an infection that may be brewing and showed me how to manage a gum pocket until my next appointment. Dr. Ollason also has a great team in place and everyone is efficient and very competent.

Our family has had a wonderful experience with Dr. Snyder and her entire office. She sees my…read moredaughters, my husband, and me, and every visit has been pain-free and positive. We've had frequent fillings, deep cleanings, regular cleanings, and every experience has been excellent. Pricing is fair, and everyone is so personable and kind. We were longtime patients of Dr. Abeyta, so I was nervous about the transition, but Dr. Snyder has been amazing. She takes time with patients, explains options clearly, and never makes us feel rushed or pushed to spend money unnecessarily. The hygienists and front desk staff are wonderful too. We will not go anywhere else!

Another update. This dental office is now operated by Dr. Snyder. So far, same excellent service…read moreand quality work. It is more expensive than some, but the quality work is worth it. I recently had a crown created. The Dr. and her team were very diligent and the color and fit. While it took longer than usual, the end result was SUPER! Lovely environment- calming.