I needed stitches for a hurt hand and was seen at the Howe Ave location. Dr.s Lillian and Mark were…read moreprofessional and compassionate and I was seen fairly quickly- much quicker than the ER.

I had a very disappointing experience at AIMS Urgent Care…read more Before arriving, I completed my registration and insurance information online because I wanted to be seen as quickly as possible. When I got there at 6pm, I was asked to fill out additional paperwork, and then I was told they didn't accept my insurance--even though I had already submitted it online and everything appeared to be approved. The nurse who took my vitals seemed rushed and inattentive. She had trouble getting my temperature to register multiple times. I overheard her tell a coworker that the thermometer wasn't working, but instead of using another thermometer or trying a different method, she recorded my temperature as 98°F even though I had been running a fever since the night before. That was very concerning to me. Both the nurse and the doctor were dismissive throughout my visit. When I tried explaining all of my symptoms, I felt like neither of them was really listening. The doctor spoke very quickly, spent very little time with me, and ordered a rapid strep test. While I waited, I could hear staff at the front desk laughing and talking while I sat in the exam room waiting for results. Instead of the doctor coming back to explain my diagnosis or answer any questions, someone from the front desk came into my room and simply told me I was free to leave and that my results would be emailed to me. I was told I would be prescribed antibiotics, but no one explained what medication I was receiving or discussed my diagnosis in person. I was also told my prescription would be ready in about 40 minutes, but it wasn't available until around 9:00 p.m. The following day, I called to request a doctor's note because I was still very sick. I was told they could only provide documentation saying I had been seen, not a note addressing work restrictions. Given my symptoms and diagnosis, I asked whether they could provide documentation supporting time off while I was contagious, but they declined. I also asked if they could email the note since I was ill and trying to avoid going out again, but they refused and told me I would have to come pick it up in person. Overall, I left feeling unheard, dismissed, and frustrated. My concerns weren't taken seriously, communication was poor, and the level of care I received did not meet my expectations. I hope this feedback encourages improvements in patient communication and attentiveness.

Fast, professional, accessible and efficient customer care. And open on Saturdays..... awesome …read more Wait time practically nil.

Rudest check in staff of all Sutters! I dread coming to this location. As a Stage 4 Cancer patient,…read morethis is my least favorite Sutter location.

My partner had to stay here a couple of days post surgery. The staff was all very friendly and…read morepolite. The common areas such as the hallways and public bathrooms were all very clean and appear to have been recently remodeled. The rooms themselves are very dated. The wallpaper behind the beds was peeling everywhere. The room doesn't have any chair for guests to sit on. Luckily someone brought me a chair when they saw me standing and looking around when they walked by. My partner is a vegetarian and said there were very little options for her. She was given a grilled cheese sandwich for both lunch and dinner on the same day. Definitely needs some improvement if you are going to stay here for any long period of time. After 2 days, my partner was ready for me to break her out of the place. But again, all of staff was super friendly.

I was recently advised by my doctor that I needed to temporarily go to a skilled nursing facility…read morefor therapy. I was at Casa Coloma a couple of years ago and asked to be placed back there again. Luckily, they were able to accommodate me. The staff there are very responsive, caring, professional, and kind. They were always very pleasant and friendly, which is amazing to me considering the verbal abuse they are subjected to by people who do not want to be there. Whenever interacting with me, they always made me feel like I was their only patient. Whenever passing a staff member in the hall, I was aways greeted with a smile. Tanner, the Administrator, made himself very available to the patients, and seemed to know everyone's name which I felt was very impressive, considering the number of patients they had. I want to thank everyone there for the great care I received. I especially want to thank Meron, Maria, Cristina, CJ, and Brittany. They were some of my CNA's and nurses. They made my stay there very comfortable. A special thank you Marcy and Rachel who are 2 of the physical therapists I worked with. They were both very patient and extremely kind and caring to everyone. They were successful in getting everyone to move, even the ones that didn't want to. They made group therapy very fun and I, actually, looked forward to it. If you, or a loved one needs to be placed in a facility like this, I would highly recommend Casa Coloma.

They close early - before the doctors stop seeing patients. So it is not possible to get the labs…read moreyour doctor ordered at your visit when the lab closes before you get out of your doctor appointment. Parking is insane- garage parking a few blocks away. I did walk into the lab waiting room once - it was dark and dank. I just don't understand why they close SO EARLY. Having to come back and pay MORE expensive garage parking fees is outrageous.

I had to go get some X-ray done. I arrived at the facility, super clean +++. Yes!!! I'm that one…read morethe checks the window sills. Because if you can't keep your building clean, you sho can't do nothing for me. Long story short I didn't have to walk away. The employees where super kind. I was checked in without a problem. The employee instructed me on where to go next, after I sit down probably 25 mins. Later they were calling my names. I went in was in there about 10 minutes and I was don't. Great job guy. Until next time.

Wonderful acute therapy location! Caring staff, exceptional service! I'd recommend them for anyone…read morewho needs medical rehabilitation or acute care. Top notch!

It stunk like urine and disinfectant. It was difficult to be seen by the one doctor, who I was…read moretold was the only one who could release me. The shower was broken for the first week I was there and has no grab bars. The CNA's were caring. Our women's room shared a bathroom with a men's bedroom, and I had to clean it every time I wanted to use it. They lost my personal medicine. They didn't give me a release date until I threatened to call the ombudsman. The director of nursing did not return my family's calls. The dietitian worked with me because the food made me vomit. Physical therapy was pretty good. The activities director was great.

The young ladies here were extremely helpful helping my mom to be seen with no appointment, and…read morealso the care they provided. Also were very informative

This location is horrible, this isn't the first time I experienced the same problem. First I would…read morelike to say " THIS IS NOT A WALK IN WELCOME" as it shows on the door, it's false. I had something in my eye, so I thought this location is closer to me. As the sign outside says walk in welcome. I told the front desk person the situation, she took my ID and then told me, that they couldn't squeeze me in. The front desk person told me, I can come back the following day. It's because the doctor had a lot of paperwork to catch up on. WTF. She referred me to drive to Folsom, I told her driving that far distance will be difficult because of my eye. Then she pond me of on other urgent cares. The prior year I had the same experience, where they tell me that I need to make an appointment. They need to take the sign off WALK IN WELCOME because it's all BS. The prior year I was told that facility was ONLY for like physicals and small issues, that is what they are equipped with. The situations I had were not major health issues. They need to put appointments ONLY and not give patients that false security of walk in welcome. Then when they tell me the doctor has a lot of paperwork to complete. As much as most people have to pay for healthcare, this is totally unacceptable. I going to get in contact with corporate representatives to show how a doctor has a lot of paperwork to do to see a patient. The prior year I thought it was just that day but it happened again and I bet I am not the only one that this has happened too.

Highly recommend! They had next-day appointments available, and the staff was both professional and…read moreincredibly friendly. The best part? It took less than 30 minutes to get everything done from start to finish. Fast, efficient, and great service!

I came in today at 11 AM to get a DOT physical. The staff was friendly and professional. I was in…read moreand out in no time.

Echocardiogram scheduled for 10:00 AM. Called just before 10. It took less than 20 minutes. My…read moremedical tech was genial, gentle and efficient.

Not that getting a MRA is fun but this place was relaxing place. Made it easier on the nerves to…read morerelax.