They responded very quickly and were eager to help me resolve my problems. I would recommend them.read more

Sent in service request, never received an email, call or text from company. My request was for…read moresolar pool heating leak and quote to upgrade panels. Will look elsewhere.

We could not be more delighted with the results we achieved working with the team at Your Energy…read moreSolutions. The many moving parts to our residential solar plus battery system, including the various entities, such as PG&E, Tesla, City inspectors, and the financial backers we opted to use all progressed seamlessly and, for us effortlessly, thanks to hard working individuals behind the scenes. In particular, Skyler could not have been more helpful, managing our project and acting as a point of contact. Others included David in sales who demystified the process, Varon who coordinated with the utility to ensure we met all requirements, and Gino, who collaborated with Maxwell Power (formerly HDM Renewable Finance), the clean-energy company that helped finance our residential system. On site, the design and install team did a great job keeping things simple. The entire system, including battery and thirteen panels, was installed according to Ramiros's expert design within just four hours. Good quality hardware was used to tie to the roof, which was inspected by our roofer and given a big thumbs up for not causing problems. But even before that, David our site survey tech, gave us the sense that all would proceed well, as he collected necessary data by drone, and made a favorable first impression with his personable approach. Toward the end of the multi-month process, which included time to get a new roof installed, we passed city inspection with YES tech, Dario, an extremely courteous young man, present to ensure we made it through that last step and PTO (permission to operate). YES has an excellent and well-deserved reputation because of these people and others who worked on our behalf. The company can do better automating some of the process, and to be fair, they say they are working on transitioning to a CRM software solution for this purpose. But, I can say that over a period of several months, I had excellent communication with many helpful people. Skyler in customer service was my primary contact and that made all the difference. My thanks to YES for helping us make this wonderful and complex project a reality. We love our new YES-backed system and look forward to working with the company again in the future.

After a year of dealing with a non-functioning solar system, I finally found the right company to…read moreget everything back up and running. I can't say enough good things about the team, especially Andy, Carter, and Manny. From the very beginning, Andy was professional, responsive, and genuinely committed to finding a solution. He took the time to explain what was going on with my older system and walked me through the repair options without any pressure or sales tactics. Carter and Manny handled the installation schedule and repair work, and their knowledge and experience were immediately obvious. My solar system is over a decade old, and many companies would have simply tried to sell me a completely new system. Instead, they carefully diagnosed the problem, sourced the right equipment, and got my existing system operating again. Their attention to detail, workmanship, and pride in their work were impressive. What stood out most was the customer service. Every question was answered, communication was excellent throughout the process, and the entire team treated my home with respect. It's rare these days to find a company that combines technical expertise with genuinely outstanding customer care. The system is now producing power again, and I'm thrilled to see my solar investment back in action. If you have an older solar system that needs repair, or if you're looking for a company that truly stands behind its work, I highly recommend Your Energy Solutions and their entire team. Thank you all for your professionalism, honesty, and dedication. Five stars well deserved!

If I could give Johnny more than five stars, I would. Before he arrived, we had three different…read moretechnicians from other businesses look at our system, and none of them could figure out the problem. Johnny was a complete game-changer. He was incredibly helpful, deeply knowledgeable, and took the time to explain everything to us from beginning to end. Instead of just throwing a temporary fix at the issue, he dug deep and was the only one who actually found the root cause. If you want the job done right the first time, ask for Johnny!

Horrible customer loyalty. I would not recommend this company…read more I purchased my AC unit from this company in 2020. Just four years later, it stopped working, and my experience with their customer service has been extremely disappointing. I also paid for a maintenance service, but I was never informed that it had to be used before a certain expiration date or I would lose it. There was no clear communication or reminder. When I contacted the company, they refused to honor a service that I had already paid for. A company that values its customers should stand behind its products and clearly communicate important terms instead of leaving customers to find out after it's too late. Based on my experience, I cannot recommend this company. If you're looking for an HVAC company that values customer service and long-term relationships, I would suggest looking elsewhere.

They took off my solar for my new roof and then reinstalled it. Great Quality Workmanshipread more

My troubles were solar related! Start to finish....excellent!! Julian there service tech listened…read moreto my problem, and went to work! Trouble shooting the basics, and moving on, coming up with a solution to fix things. He needed to get parts , returned installed them got it up and running, came back the next day just to check things were working properly!! Highly recommend!!

We couldn't be more happy with our solar system installed by Velocity Solar. From the start, their…read moreservice was top notch. They built out a system for us that made sense for our usage, and also specialized in a very specific panel type I was looking for, which is a hybrid Solar PV + Solar thermal (heat) for pool water called CoolPV. Velocity actually paid for our June PG&E bill while we waited for the system to be completed. They fielded any/all questions I had throughout the process with timeliness and total transparency. We're now enjoying a system that is producing an abundant net credit on the energy side (~38-45kW/day from a 6.7kWh rated system) so far through the summer months, producing with incredible efficiency; at the same time keeping our pool heated at an amazing walk-in 88-90 degrees (we were normally seeing 78-81 degree top water temps this time of year w/o heat). If you're on the fence about purchasing solar, I would highly recommend Velocity for an honest, transparent assessment on whether solar makes sense for you. With PG&E woes continuing into 2020 and beyond, we've traded our insane utility bill for a fixed monthly payment and a 30% tax credit (last year for the 30%!) that will have the system completely paid for in only a few years time. Thank you Conner & Eddie at Velocity for the great experience; and to Jason, a Velocity sub who specialized in the CoolPV install for completing the pool heat portion of my install.

They just installed my panels today Everything looks good…read more I'm excited to be saving money and look forward to getting my rebate.

Josh Clark took the time to explain things in great detail and worked diligently to get us up and…read morerunning. Nothing but a GREAT experience!!!

Our experience with SIG has been unacceptable…read more After installation and payment, SIG solar became largely unreachable. We have made multiple phone calls over the years needing assistance with system issues and were constantly told someone would call us back. Those calls rarely happened, to the point that my husband drove 40 miles to their office just to speak to someone in person - with no resolution. Because SIG solar failed to provide support, WE had to contact the inverter manufacturer, twice in the past few years to get the system functioning, something the installer should have handled. When we just recently realized that we needed our roof replaced, SIG solar charged us $8000.00 to remove and reinstall the panels. We had to pay it because we did not want to do anything to jeopardize our warranty, effectively forcing us into this expense. This company appears focused on sales, not long-term service. For a major investment like solar, this level of non-responsiveness and lack of accountability is unacceptable. Experiences like this are why homeowners rely on consumer protection and contractor oversight agencies.