I developed a bubble on my Mini's tire after 2040 miles. The service manager at RS explained to me…read morethat since Mini did not manufacture the tire, they would not warranty it. They offered to sell me a new tire for $370. I took my car to Gateway and replaced the tire for $130. A premium price does not guarantee premium service.

My husband and I (really my early birthday gift :)) were looking for a reliable car that was…read moreaffordable and safe for our future family. Thankfully Charles Taylor helped us find this awesome 2016 Subaru Outback that was preowned and had all the carfax from only 1 owner. He was able to get us approved and gave us a reasonable price for the vehicle. If you're there looking for a car, please look for Charles, he's the man for the job!

We bought a car in record time! Denzel was fabulous and made it easy for us. He was very friendly…read moreand knew all the answers to our questions! He made our day go very well! Brandon taught my husband a lot in a short time about the van! Thank you all!

I went to take in my BMW IX for maintenance and our service advisor was Houston he was phenomenal…read more Everything was super quick and got my car taken well care of!

They suckS they always have excuses for when you bring your vehicle back to them,that same problem…read morethat they supposed to have fixed with a lifetime warranty Liars they are Liars, I will never buy another VOLVO or Mazda no vehicle associate with Volvo especially those that work here in Memphis, the operator she sounded black was rude. The front counter black lady was rude. I have to give them at least one star to send my review if it wasn't for that I wouldn't give them now star.

THANK YOU ALEX!!!…read more Please also tell your team thank you for the amazing service, for being so friendly and for working quickly so that I can be on my wa!!! I am passing through TN on my west-to-east coast drive and it's the first time I have ever interacted with the local community. My car service lights turned on while I was driving along the 40E and I panicked, knowing that I have 13 more hours of driving to go, I needed to find the closest Mazda dealership near me. In my search, I was routed to Volvo of Memphis who were able to help me check my car. Alex picked up the phone and has been helping me through the car safety process all the way. He was honest and clear with what I needed to have done to ensure a safe drive for the rest of my journey. Thank you Tennessee for the most welcoming hospitality. Thank you ALEX for going above and beyond!!! I'm sure I'm not the first to thank you for your kindess and for taking such good care of my car. I don't know if we will ever crossed paths, but I am ever so grateful that we did. Tennessee will have a special place in my heart because of you :) -c

I would give this place 10 stars if we could. We called on Wednesday to inquire about adding…read morerunning boards on our new 2023 Gladiator, Jay got us in the next morning promptly at 9:00am. We are extremely satisfied with the work and the staff. I definitely recommend CROSSROAD for all your custom Jeep and truck needs. Thanks again Jay !!!

If you need running boards, Jeep lifted or Custom Tires, Go see J !!!…read more They have Excellent customer service. And the work was done well and in the time frame I was promised....

I needed a new battery for my car. This location is close to our house. Also it's where we bought…read morethis car. After I got home and looked closely at the paperwork I noticed this. In the midst of my name it says " do not service ". I believe this is because the last time we had it serviced I gave less than 5 stars. That service advisor told me something would not change and it did. How can we give a 5 star rating if you don't keep your word. This time the parts guy provided 5 star service. My 4 star rating is based on years of being a customer here.

The finance department will change the term lengths and hope that you don't catch it…read more Unfortunately, this happened to me and I didn't realise this until a couple of days later when receiving loan information from the bank. The GM defends this practice by saying that you signed the documents, which I did, but it's not what I agreed to.What a terrible way for a business to operate!!!!

Kudos to Martavion at Wolfchase Honda…read more He and Abdul, the Service Manager, have shown nothing but patience and professionalism with me. The service manager (Abdul) came out personally to greet customers, and when I shared my concerns, he made sure I was fully taken care of. I've been calling because I was still having issues with my brakes, and not once did they become impatient with me. They always returned my calls when I left voicemails and made sure my concerns were addressed. Hopefully everything is finally resolved and I won't have to bother them anymore about this issue If you're looking for great service, go see Martavion at Wolfchase Honda and tell him Celia sent you! Thanks again, Tay and Abdul!

This is a dishonest dealership with Bait-and-Switch Pricing…read more I recently attempted to purchase my mom a vehicle from this dealership and was completely disappointed by their dishonest sales tactics. They advertised a 2025 Honda Accord Hybrid online with an Internet Price of $35,410--including a listed dealer discount--but when I got to the dealership, they claimed the price was $36,925, conveniently ignoring their own advertised discount. This is a classic bait-and-switch move to lure in customers with lower prices only to push a higher price once you're there. Even when I showed them proof of the online price, they were unwilling to honor it, offering no reasonable explanation. If you value transparency and honesty, I would strongly recommend taking your business elsewhere. There are plenty of dealerships that won't waste your time with misleading advertising. Listed below are the salesmen that I spoke with: *Salesman: Jerry Hughes *Manager: Tim McCray UPDATE: As an update, we purchased the exact same car from SOUTHAVEN HONDA and had a much better experience. We were in and out in just over an hour. The team was professional, fair and more than willing to negotiate. The car was listed at $36K and we purchased it for 33K. Take your business to Southaven Honda and ask for Clayton. You will get a GREAT deal!

After some long decision making using online information, I went in to test drive 1 specific car. A…read more2019 Challenger R/T Scat Pack with the Dynamics package in a Destroyer Grey. Terry and I both knew I was buying that car from the get-go. He was patient and quick with all of my paperwork. In the span of a lunch hour (okay 90 minutes), a I had test driven, signed, and made it back to work in my sweet new ride. I couldn't be happier with everyone from my salesman (Terry) to the sales manager (Paul) and even Hunter in finance. 10 out of 10 will do it again. Someday. Just enjoying my car for now.

Been calling the last three days trying to buy a car from these people lol. The man TJ is an…read moreabsolute joke! Then spoke to a Tondra, said she'd text and call me back in 5 mins never heard back from her. What do yall even do all day at a place that sells cars when you can't even do that?? I'll be buying somewhere else.

I was looking for a new car not too long ago. I went to Wolfchase Toyota to test drive a Camry XLE,…read moreand I had an appointment with Demarius. He let me to take the car around the block to have a feel of the McPherson suspension present in the XLE trim. He showed me other features that I had not been previously aware of in the car and walked me through them to see if I liked them. One feature the car had that I was not aware of was a Driver Monitor Camera. This comes standard with the Premium Plus package and it was a feature I did not want in the car, enough so that I would not buy a vehicle with it at all. Wolfchase did not have any cars matching what I was interested in on the lot, and I told Demarius that I would need time to think about my next vehicle purchase because of the unremovable DMC in the Premium Plus package. Although all talk ceased and there was no further action or recommendation of allocation, my decision was respected and he did not try to sell me a car I did not want. My intelligence wasn't insulted on the things I did not like, which I experienced at another dealer on this search, and that was worth leaving a positive review.

I came into this place prepared to drop my car off and ended up sitting there 2 hours when they had…read moretold me on the phone that they would give me a shuttle ride home. I was then angrily and rudely told that shuttle rides are just a courtesy and they don't have to operate on a schedule for me. I think when you spend 47,000 on a car you don't need any lectures about courtesy. Not to mention the only reason I'm in the shop today is because the tire was leaking on the back side when they sold it to me along with an SRS airbag warning light that came on 2 days after I drove it off the lot Toyota's are good cars but ever since they started making them in the United States the quality has gone far down. I would give this place zero Stars if I could.

This is our 4th car with Carvana. The car had several inspection issues missed New brakes needed,…read moreinterior cosmetic damage that was not noted on the website and damaged key that I have to pay out of pocket to get replaced then they will reimburse me. I have spent everyday of the first 7 dealing with these repairs. Countless phone calls to Silver Rock and Carvana and getting conflicting information from each and requested a 3 way call so they could get the info correct. Not to mention finding rides to the repair shop. On a good note: the paper work was easy and the customer service is friendly they just need better car inspections. Note to future buyers, MAKE SURE you set up an inspection the first day or next day you get the car. Ask Caravana for the authorized inspection location. We used Meineke. They were very thorough and sent everything to Silver Rock for approval on repairs.

outstanding customer service! was kept informed about the steps throughout the process. so much…read morebetter than dealing with unscrupulous dealership! 5 stars!!!