Margaret and Sam were awesome. Strong as oxen and very fast. Lovely people too. They did an amazing…read morejob clearing everything out of my house. And best of all, they will donate, recycle, sell and dump. So it's not just tossing everything out, which a lot of places do. I definitely recommend them.

Huge thanks to Margaret and her team for cleaning out our garage after a renovation and a move…read more They were super efficient in clearing out a ton of cardboard and major home equipment, and even did a clean and sweep out of the remaining small debris, leaves, and dirt on the floor afterwards. The garage looks great and we're really glad we found them. Highly recommend!

I called this morning at 10am (during the times listed) and left a voice mail. Mr. Procidano…read morereturned my call at 5:45pm (well after times listed). He gave me a minimum estimate to remove my queen size mattress of $75 (labor + disposal at municipal trash site). I said I was fine with this estimate, but wanted to understand under what circumstances the charge would increase - essentially, how much time was he estimating for labor. Apparently, this was an unreasonable request because Mr. Procidano told me to find someone else and hung up on me.

From the owner: I find it amazing, over 8 years in business and ONLY 1 unhappy wanna-be customer. I wrote to this…read moreperson and there had not been a response ever. Thank you for taking the time to share your experience on Yelp. My recollection of our discussion differs and I would urge you to contact me to go over this situation as I can assure you that I do not communicate in this manner. I strive for the best customer experience possible for every person or business that I serve. This brings us to the reviews yelp says not to view, after all those are the many better reviews.

We have been using Beauchenes for 31 years and have found them to be highly reliable.read more

Absolutely awful customer service. STAY AWAY. They skipped picking up our trash 2 time in one…read moremonth. When called to tell them they haven't picked it up twice in the last two weeks they said "Well we bill monthly and pick up the same amount of trash" My wife explained we pay for weekly service and the "General Manager" told her "I'm not here to argue there are a lot worse things going on in the world this is just trash deal with it" then hung up on her. Just an awful service. Not worth the couple bucks a month you save over competitors UPDATE: After all this I called to cancel my service the man told me good and tried to say my wife was rude to him, I said she wasn't rude at all and he said "Well don't worry you aren't our customers anymore you might let your wife talk to you like that but I'm not her bitch" he said he would be by to get the trash they missed and his bins. He showed up and started throwing the trash out of the bins on my driveway so I went outside to ask, "You're taking the trash with you right?" He said "Nope I'm not taking it because your wife is a bitch" he refused to take the trash and blamed construction on my road for why they haven't been coming. He said "You wife is used to getting whatever she wants now she knows what it's like to not" totally uncalled for belligerent mysogynistic jerk!

Great job with the snow removal, fast and easy! called and got someone here ASAP. highly recommend!read more

For nearly $80/ month, or just under a grand a year, you would think you might get some kind of…read more'service'; instead what you get is an automated truck that drives across the edge of your lawn grabs the bin and unloads it into the truck and then chucks it back down wherever. Sometimes this is in the road, sometimes this is on the ground, but most often it is with the lid open to collect rain and snow and make it impossible to haul back up the driveway. Their rates have gone up 3 times in the 2 years that I have had them and the 'service', or lack thereof, has only gotten worse and worse. Throw in 3 times now that somehow my account has been taken off of automatic payment with no phone call, email, or text; and they have charged me a late fee for "being past due" on a month and I am just about ready to just take the trash myself to the Lebanon transfer station. Some math to think about: Trash + Recycling service for Meriden Rd in Lebanon, NH = $80/month I usually have 2 bags of trash per week and 1 bag of recycling. $20/3 bags = $6.65 per bag Lebanon Transfer station punch card = $15 = 10 punches 1 bag of trash = 1 punch = $1.50 per bag 2 bags(since recycling is free) x 1punch = 2 punches per week x 4 weeks = 8 punches per month. $15/10 punches x 8 punches per month = $12 per month So basically Casella charges $68/month (or $815/year) to save you a trip to the dump every week. Getting tough to justify....

Three strikes; they're out…read more This is my third try with Casella and they continue to disappoint. There always seems to be a card/billing problem, they raise their rates continuously, and if they don't like what is in my trash bin they won't take it. The final straw was another account issue. The agent who originally set up my account didn't set up the auto-billing. She only took the initial payment. For three months I thought it was automatic. Finally, when they cut off my trash service, I opened up one of the monthly statements they sent. I noticed a huge balance, and three unpaid months, much to my annoyed surprised. I thought perhaps the credit card number changed and I never updated it (from yet another breach event). I decided to make the dreaded 'customer service' call. I was transferred to Amy (a 'senior' rep). I explained I had no idea that it was NOT set up for autopayment and that I don't normally open my mail (what's the point). Usually, everyone just automatically takes my money every month. I explained that I have not had a pickup for six weeks. I explained that I missed putting it out one of the weeks, but I chose not to call CS and just took the loss. They never called; never emailed about any of this. I did find out they put my account on a service stop on October 14th. Fine, but they are trying to charge me for the entire month. Not fine. Now, back to Amy. I started the call in a calm place and was very matter of fact. I was trying to give them money ($150), which would require 1/2 of October's bill to be removed for no service provided. That's it! From the beginning of the call, Amy was a complete b!&th--period. Her tone was just nasty. I continued being calm the whole time, never being inappropriate, but I did get a little stronger with my messaging. According to Amy, it was basically my fault, my problem, their money. Not once did she ratchet down her nastiness--it just escalated. At that point, I asked for the manager. She came back and said 'no one was available' and that the manager would only tell me exactly what she already told me. That annoyed me even more. I explained that I didn't want to talk about the bill and that I really don't care about it at this point. I told Amy that I wanted to speak to the manager about her rude tone from the beginning--period. I asked for a callback which provided nothing but a non-committal response. I went on to explain how rude I thought she was and that it wasn't about her voice--it was the tone. She just didn't get it. I thought to myself, "Really?!" A couple of other things were said. Then, I thought I heard her laughing and I asked why she was laughing. She said she wasn't; she was crying. She explained it was the worst phone call she has ever received. I was taken aback. I never yelled. I never swore. I implied that her tone was that of a raving 'b', but never said it. I did say "I am trying to give you money and that you are treating me like this. That I am being honest here and trying to resolve the issue". Because 'I' was so awful, she explained to me that she was ending the call. I said, "Fine". (click) I immediately went online and paid $128 (awaiting a partial credit for October). So, she can play the nasty card the entire time until she is called out...then she uses the ultimate trump card. The good ole 'crying card'. I should have predicted that one. Please, I beg you, don't use Casella. The trash services scene is such a monopoly. Disgusting. *The blessing in all of this: www.NordicWaste.net. 603 442 0770 (weekly trash pickup & recycling for $44 and an additional service: WeRecycleFood.com) The guy comes in his pickup truck with a flatbed trailer. Recycling put into the truck bed and he literally picks up the trash can with his hands and empties it into his trailer. So old-school, impressive.

We called Casella to rent a dumpster for some demolition we were doing prior to remodeling. They…read moretook our money upfront and promised to send a dumpster the next day. Not only did they not send the dumpster, but they didn't even bother to call us and inform us that they weren't coming. When we called them to ask what the hell was going on, they said that they thought our driveway was too small. BS, because no one had even come out to take a look, and because our driveway is 25 ft long and 20 feet wide (more than big enough for a 10x15 dumpster). Then they said that they couldn't come out until they did a "site assessment." Not good enough, because our demolition was to begin on the day they failed to show up. We asked for a refund, and they still haven't processed it. Don't waste your time with these clowns. We'll be disputing the charge on our credit card.

We ordered a dumpster Thursday to have early Friday it showed up at 5:00pm. We never requested more…read morethen 5 days they charge us 10.00$ for going over it was there problem they didn't pick it up. Also charged us 31.65$ rollover fee saying we went over 2 tons I don't believe we did we ordered the dumpster that was to big for our needs 775.00$ is a lot of money and they want more. So sick of being squeezed, all I can say is make sure you can be there we live out of town. Best find someone else we didn't have time to look around BIG MISTAKE.