It's not often that Nordstroms missed on customer service, but when they do it's disappointing because I know they can and have done better. Minimally, it makes my loyalty feel unnoticed and certainly unappreciated. Friday, my wife and I stopped in hoping to find new Canada Goose jackets for this winter and a pair of Mephisto footwear for myself. The store wasn't that busy and I was looking forward to a good shopping experience and checking a few things off my list. Our first stop was men's shoes to begin our search. I walked the entire area, picked up and carefully looked at a few pairs and not one of the three store employee's in the store department acknowledged my wife and I or approached us to offer their help. I even got close enough to notice one was named Kevin, but still no offer of help was given. Needless to say, I felt unappreciated and frustrated that what ever conversation they were having was more important that providing one ounce of customer service. Disappointed, we left the store empty handed. read more

"Ralph" in mens shoes was a good listener, knowledgeable and understanding. As a result I bought 2 pair of shoes on the same day, though shopping originally for just 1 pair. Stuart Milgrom read more

I'm never disappointed when going to Nordstrom's at the South Coast Plaza in Irvine their service is always very professional and very accommodating. read more

Nordstrom South Coast Plaza - Department Stores Near Me - Costa Mesa, California

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Destiny the manager is so nice!!! She was really sweet and I appreciate her speaking to me like a human being and not treating me like I don't deserve to be there. . The day before yesterday 1 of The girls were narrating my movements "of going to the back. going to the back " as I walked towards the restroom. embarrassing me and herself , this girl was wearing a rhinestone headband and made her presence known in am Insincere manner , then tried to cover it up by asking me if I need help, then Some other interactions with an older woman clerk where she kept swarming me and looking for me , calling loss prevention and having them and security harass me . her visiting in-store friends saying they'll "talk about IT later" (meaning me ) was a little too much because a lot of people descended on me while I was tryin on clothes and checking price tags Loss prevention is really aggressive but their winter jacket section didn't disappoint read more

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Tina and Michelle in men's fragrance gave me incredible service and i walked out w cologne within 15 minutes of arriving. I needed a cologne for my wedding and i couldn't have dreamed of better service while choosing my most important scent. I was surrounded by service and sticks and smells and i felt like pretty woman in the 90's -- it was an experience. Highly recommend coming here. Best service I've gotten all year. Will be coming back here !! read more

Had the pleasure of shopping the mens department Kristy was able to assist in getting a few shirts. Thanks for hiring a sweet associate.

This has been my go to location for the last 20 years. I always receive great service here. Today specifically, Riley assisted me with the purchase of some Givenchy and Fendi shades. Appreciate the dedicated service and friendly, helpful attitude. Thank you for being you! read more

I've been going to this Nordstrom since it opened in 1977 and have never been disappointed until today. I purchased a pair of shoes with a South Coast Plaza gift card. Upon purchase, the sales clerk almost "discarded" the card, of which I still had at least $150 balance on it; thankfully I caught her in time. I did not leave with a very positive feeling. read more

This review is in regards to the lingerie department. I came here to get sized for a bra. I was told by a friend to invest in a really good bra that would last me a while, so i figured why not. An employee took me to the fitting room and told me i needed to undress to fet my true size. She made me feel super comfortable and not to feel self conscious. It was just part of her job and obviously nothing personal. After sizing, she came back with plenty of bras for me to choose from. I spent a pretty penny here but the bras fit perfectly on me! All the employees in this department are super sweet and welcoming. read more

5 stars for Andre who helped us in the men's shoes section. 0 stars for the guy with an Afro that didn't even check if the shoes we were looking for. Lazy aF. We were looking for a specific pair of running shoes that showed available online. When i asked the Afro guy he said the only had size 10 smallest. Seemed confident enough, but maybe just lazy. Went to the cashier to make sure and Andre was able to check for us and get us the right size in the right color. read more

I have been reaching out to Nordstrom legal department since October for every 3 0r emails I receive one response. The last time they exceed some effort to respond to me they wanted to make me go away for $150 and try to convince me that I signed a waiver. I asked for the waiver as I am 100% sure I did not sign one in 2024. I haven't heard back absolutely disgusting so disrespectful. read more

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My personal shopping appointment with Anne was fantastic. She had everything I needed already laid out to try on by the time I got there. She found me the perfect suit for an event that I need to go to. She honestly made it too easy. read more

Nordstrom South Coast Plaza - Personal shopping spot with Anne - Department Stores Near Me - Costa Mesa, California

One of my favorite Nordstrom locations in California because it's definitely one of the nicer and bigger ones! This Nordstrom is huge and has a one of name brands from exclusive Nordstrom brands to designers! This Nordstrom also carries CHANEL! It's very hard to leave this store without anything in hand lol I also love the fact that returns and exchanges are usually very easy at any Nordstrom and they don't give you any problems. I have returned both new and used items (sometimes quality is bad or skin care/make up does not work well with my skin etc) and there's never been an issue. I think sometimes people will abuse this if they ever get refused a return because they are honestly really easy with returns! Easy parking, lots right in front of the entrances as well as disabled parking. When you leave the store, towards going inside the mall, you will literally see your favorite designers, Hermes Chanel and Dior ! read more

This Nordstrom has been great in terms of service and products offered. Ranging from designer goods to even children brands (especially when searching for strollers) I felt that this location has always delivered. We've had a handful of returns and the associates are always very friendly and never had any issues with helping us out, no matter which department we had made our purchase. The online pick up is also very easy and they clearly have a section for grabbing your orders. It's also really nice that they even blow up helium balloons in the children section of the store, where kids can redeem a free balloon (at least during the time that I went) to keep your kid entertaining and smiling. I also appreciate that they leave out so many samples or actual models of car seats, strollers, and other accessories to make it a bit easier to shop around for certain kid things. Overall, would certainly return to this store and maybe take advantage of their annual sales! read more

This review is for Chris V. who helped me make a men's shoes exchange on 01/25/23. Despite not having the shoe box, receipt, or tags attached, he processed my exchange. I was disappointed that the Vans shoes I purchased for my boyfriend just 1 month ago had their soles/some rubber coming apart. Chris was understanding and made sure to check the shoes carefully to confirm my claim. He checked the back room and displays on his floor to see if he could find me another pair with the same size. To no avail, he quickly got me a new pair ordered online and confirmed my shipping address and contact info. The new shoes showed up 1.5 days later to my doorstep with no issues. It's really rare to find employees that are willing to go the extra mile to make sure you're satisfied, especially given this was just an exchange. read more

Nordstrom South Coast Plaza - Department Stores Near Me - Costa Mesa, California

I love Nordstrom. People actually help you and are very friendly. The lady in the POV department was beyond helpful and so sweet. Hopefully you will be fortunate to have Hodeis help you when you visit. read more

Nordstrom South Coast Plaza - Department Stores Near Me - Costa Mesa, California

I love Southcoast Plaza and almost every shop in it. It's the most popular and well maintained indoor mall in the USA in my opinion. I have visited countless malls and shopping centers throughout the world and by far the most impressive ones are within the walls of the most sought after real estate in the Costa Mesa, California near I-405 and Bristol street. Among the large anchor department stores such as Bloomingdale, Saks, now permanently closed Sears, and Macy's, one of the best places has to be The Nordstrom. The sales force in this iconic shopping center is what makes all the difference. The Salesreps at the Men's department definitely know what they are doing. The guys that works there have averaged over twenty years and have excellent taste for suits and styles. They recommend the best to suit your needs whatever your events call for. The alterations staffs are always available and professional. The prices are best overall and return policy is very best. I strongly recommend this place for your shopping center to try firsthand, you won't regret it. We also ate at the third floor restaurant and service was slow but good. Excellent food for deserts and great wine. read more

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I called to buy some thing for my daughters Halloween costume in the Skims department and though the phone rang for a while when Qylie, picked up she was so helpful and checked for the Item number and stock to make sure they had the two items in needed. Qylie put them on hold for me. I went in that day and she had them by the register and checked me out quickly and effectively. I found her customer service to be outstanding. read more

If I could give this store half a star I would. I've been a 40+ year shopper at Nordstrom but today I said goodbye. I went two weeks ago to shop for a dress and the service was awful. No one was walking around to offer help, those that were at the cash register desks were busy on their phones or chatting to each other, and the selection was awful. I don't know who they are targeting but it's not your average shopper. On top of all of this they no longer carry petite sizes. Yes, this was loudly confirmed to me by the rude lady who did finally offer help but was still rude about it, petite sizes are no longer carried in stores. WHY?? This makes no sense, apparently petite women don't need to try anything on in store? This store's service has been going down the drain for years but my most recent visit was the final nail in the coffin. read more

Called the store Cherie Answered shes so nice and helpful over the phone. She put aside what I asked for and great customer service!! I came in to pick up my item and Cherie helped me out!! She had a super positive attitude and very nice! I've been to other stores and customer service is not the greatest. And also. They take super long!!! Even if the place isn't full. Nordstrom take care of her she's a charm!! read more

Nordstrom South Coast Plaza - The item I purchased! - Department Stores Near Me - Costa Mesa, California

Bummed. I live almost two hours away. This is why I online shop. My own bad waiting forty minutes in line, two hours of in-store shopping to come home to this. Just super annoyed. Yes I know I can go to the NR in my city and have removed , it's the point, not just one pair, two. Guess check your stuff like as if you're in a drive thru. read more

Nordstrom South Coast Plaza - Department Stores Near Me - Costa Mesa, California

Went in today for some Chanel foundation. Took a while for someone to help me and when the blonde associate (didn't get her name) did help me she had an attitude and seemed bothered that she had to help me. They didn't have my foundation I was looking for and all she said was we don't have it and I can't order it and walked away. Didn't even give me a chance to ask another question or anything. Went to Macys and Bloomingdale's and they were both way more helpful than she was. read more

Thank you Megan the Fragrance expert with the warmest and friendly greeting in Nordstrom. Actually she was the only sales associate that took time to assist us today. Everyone else was busy doing something else. Megan explain about each type of designer fragrance I might be interested into sampling here. We got a smell of all the top Designer Fragrances such as Dior, CHanel, and Hermès Brands and Creed's Aventus and Versace Eros. So ultimately I picked the 50 ML Blue de Chanel Paris France Eau de Toilette which was not as powerful as their Eau de Parfum. $77 Bucks Was a Great Deal for my Budget and Travel needs coming in February 2020 to Singapore and Vietnam and Japan . I think this little bottle will last at least a month if I Don't go Crazyyyyy with 6 pressure points on the neck and wrist and clothing. A wonderful day at Nordstrom with the Lovely Megan adding extra goodies like samples from Gucci Guilty and Allure Homme Sport and Versace Eros and Bleu de Chanel Eau de Parfum. I will definitely come back here for my next visit shopping and dining experience. Yes They got a Lovely French restaurant next door too. You will have a Great time with your friends and family for sure. I recommend coming on an off day during the week like Monday or Tuesday afternoon and really enjoy the Amazing service at Nordstrom and Beyond. Abundant blessings to you and your lovely family in the New Year 2020!!!! God Bless America!!!! read more

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As Being a Manager for Retail I wanna give a huge shout out to Cameron.P from the men's shoe department for the outstanding customer service he went above and beyond with my in store experience he is a asset to the Company I was highly satisfied with my experience in south coast plaza Nordstrom interaction greeted acknowledged engaged and took care of my return also showed me different options and was able to order my shoes I wanna thank Cameron for all he did with helping me with my return and the great customer service he gave me read more

I went to Nordstroms to find a purse and Savannah was super helpful and nice. Grateful that she was there to help me out.

My family spends thousands at Nordstroms a year. Their customer service culture that put them on the map has evaporated. They are not providing a service level that warrants their prices. Today I had a $395 pair of shoes 60 days old blow out at the seam. Obviously a manufacture defect. The store manager Cheri Botiz gave such poor service and argued they could not do anything about defective seam failure. It is really sad to see an iconic retailer like Nordstrom lose what once made them great. I was there to spend 2 to 3K for an upcoming business trip. I will not shop Nordstrom any longer. But guess what? The manufacture said they will take care of it. Why shop Norstroms if they wont service you. read more

Nordstrom South Coast Plaza - Picture of Magnanni shoes with manufacture defective seam that Nordstroms wouldnt return??? - Department Stores Near Me - Costa Mesa, California

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I popped in spontaneously with a friend who had to return and pick up a couple of items at the Nordstrom in South Coast Plaza. While she was trying shoes on, I stopped by the Monica Vinader counter to browse. My second piercing on one ear closed a few years ago and I have been contemplating having it redone... but TBH, the mall experience I had as a tween still lingers. I ended up meeting Jo, the professional piercer. I'm very afraid of needles, but Jo put me at ease and I decided to "just do it." She also went over the benefits of needle piercing (licensed, less trauma to the ear) vs the gun piercing I think most of us had. I can't explain how different (in all the best ways) this was from getting my ears pierced as a tween with a piercing gun. Jo is licensed by the board of health. After getting all the paperwork done, we went back to the private piercing room in the back with a comfy chair. Jo took her time making sure everything was sterile and well prepared. She told me it would feel like a hard pinch (I distinctly remember my earlier piercings hurting for a couple of days). Imagine my surprise when it really did feel like a hard pinch, and then NOTHING--no pain! Jo was great with leading me through some deep breathing exercises to stay calm before she did it. She also was very thorough in going over aftercare instructions and answering all my questions. I really appreciate her care, compassion and gentle nature. Two days later, still no pain. She was so good, I'd seriously send anyone to her. Thank you Jo! read more

I love going to Nordstrom because their employees are always so knowledgeable and welcoming. In particular this review is for a Men's Shoes Associate- Alexa. I had a $100 gift card and wasn't sure what I wanted. When I was browsing around the Shoe Department, Alexa greeted with me a nice smile and very gracious approach. I asked if she had "Superfeet" Insoles. I figured they probably didn't - but Alexa politely said: "I don't believe so but let me go check in back." She returned to the sales floor to inform me they didn't have them. Regardless, I appreciate that she went in back and made the effort to check. I decided to continue browsing through the store. I went into the "Rail" or "Men's Furnishings" Department. One or the other...two associates saw me walking around and didn't acknowledge me. I picked up a jacket that fit me perfectly and then asked myself: "what can I do with the remaining amount on the gift card." I walked past the associates with the jacket in hand and still no form of acknowledgment. Found a great hat and decided to proceed back to Men's Shoes. I asked Alexa if she was allowed to take the sale on these items and she said YES. I told her a couple associates didn't approach or acknowledge me so I wanted to make sure she got the sale. She apologized and I said: "it's okay it happens." I understand I didn't make a "BREAK THE BANK" purchase, but a sale is a sale. Alexa's service got her the sale! Thank you Alexa for the great service! If I ever go back for Men's Shoes - you will be the one I ask for. I unfortunately didn't get your fellow Shoe Associates name - but he was WONDERFUL as well. Might I add - got lots of compliments on the hat and jacket last night. read more

Nordstrom Women's Shoes: Madison is a wonderful representative for the company! She and her manager made sure our transaction was successful while service was efficient and very very cordial. Another great visit and 4 pairs to take home. See you next time! 20240711 read more

I want to give a shout out to sales associate Savannah who patient helped me buy a purse for my aunt. I was having a hard time picking a gift for her. Savannah saved the day with her amazing suggestions. My aunt loves the purse the purchased from Savanah at Christmas. Thank you! read more

Stopped by the Chanel beauty section to grab my sis a gift today and the whole process was quick and easy! Immediately I was greeted by Heidi. She did a great job showing me the products I wanted and also offered some recommendations for other items as well. She's patient, helpful, and attentive. Thanks so much, Heidi! read more

Nordstrom South Coast Plaza - Cute wrapping! Perfect for a gift. - Department Stores Near Me - Costa Mesa, California

Kevin in women's shoes was the worse to work with. I am A Nordstroms card holder over 30 years & have never experienced unprofessionalism before today. 2 weeks ago bought my daughter some shoes from the Grove location. great location by the way. my daughter needed a larger size & she went to this Nordstrom bad idea. Kevin tried to bully her into returning them & putting the return on a gift card so she could re-purchase the shoes in a larger size & he could receive commission. not only was he rude to my daughter but I was on the phone & he repeatedly told me "that if I'm going to make a big deal out of the way he is doing it I can talk with a manager" I knew that this wasn't necessary nor normal procedure & I didnt want a return we simply wanted to exchange them for a larger size. the manager Ricardo came over & made Kevin walk away & he would handle it. thankfully Ricardo was there to assist. I'm not sure what would have happened if he wasn't there. NORDSTROM PLZ GET RID OF KEVIN!!! read more

Natalie from the Jo Malone counter knocked it out of the park with her knowledge and customer service. I went in to do an exchange and was pleasantly surprised by the ease and friendly faces. Definitely coming back. read more

My favorite Nordstrom...have never had bad service here, and the Mac counter provides excellent make overs. Got many compliments with their natural make up look with lashes. Recommend this location. read more

Janet from the Baby department was soooooo helpful and knowledgeable about the car seats and strollers. She was so personable that we even showed her a picture of the newborn we were shopping for. We appreciated our shopping experience thanks to her amazing customer service. read more

It is a long overdue update regarding to the sunglasses that Edgar from the sunglasses department order for me. The it is so pretty and very versatile. Exceptional service, now I have two pair from Nordstrom and I can switch them depends on where I'm going. I will wear the new pair that I received during the night time or when it's not too sunny. My new pair has a brown lens. read more

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This review is for Stone in men's shoes he was so nice and helpful when I had to come buy shoes for my dad. Also I came towards the last hour before they closed and his service was great. I highly recommend you asking for Stone if you need to buy men's shoes! Best service and is knowledgeable on shoes. Went above and beyond for us! read more

Update: i placed my order Tuesday, for pickup Wednesday and it was delayed till Friday and actually ready on Monday. I did not receive any updates for my order (that was a gift for a friend leaving back to Hawaii at 7am on Tuesday morning) until Monday. By the time I got to south coast plaza the store was closed. I'm still furious with customer service because no one called (after I had called several times about the order) and every email I received was from a different person saying the same thing "I'm sorry you are frustrated" duhhhh!!!!! Customer service finally said they would call the south coast plaza store and have the gift mailed to Hawaii. read more

Nordstrom South Coast Plaza - Customer service offering nothing but to wait or cancel - Department Stores Near Me - Costa Mesa, California

My fav Nordstrom hands down In Orange County. This location was recently remodeled and has 3 stories. 1st floor has customer service at the entrance facing sunflower, cosmetics, women's shoes, handbags and bp, topshop and new saavy. 2nd floor - Tbd, designer, lingerie,dresses, the Ebar 3rd- the rail, mens shoes, kids clothing, kids shoes and the cafe. I absolutely love shopping with Joseph Demadura in BP shoes. He's amazing and contacts me when my favorite brands have new product, creates digital online look books, and helps me get waitlisted on hard to find designer items. He treats all customers the same and will go out of his way to even help you with products from other departments. I would highly recommend anyone to shop with him and trust him with all fashion advice, styling and consultations ! read more

Had to exchange a pair of Louboutin because they were too small and had the pleasure of being assisted by Matt Baloloy. They didn't have any to try on in-store so he helped us order from Arizona and have it shipped to my home address. There were several minuscule steps that occurred during the transaction but he was extremely patient and efficient. The store itself practiced COVID measures; masks, social distancing and Hand sanitizer is provided. Definitely a nice experience stepping out of the house briefly read more