I mostly shop online, especially for dresses and shoes. I usually only go into the store when I need to return something. They have a lot of beautiful items, and I sometimes wish I were the kind of person who enjoys browsing and trying things on in-store--but that's just not me. So far, I haven't had any issues shopping here. My only complaint is that they removed the dedicated online order return/pickup area, which I really liked. It's now located on the third floor in a much smaller space. One major plus is their generous 365-day return and exchange policy. However, I did read my Yelp friend Tracy K's review about a dress malfunction that wasn't properly handled by the store, which was disappointing. Because of that, I'm giving four stars instead of five. read more

Nordstrom Roosevelt Field - Online pick up, sandal 2024 - Department Stores Near Me - Garden City, New York

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i had one of the worst experiences due to Nordstrom, that I ever had. A dress I ordered arrived last night and I called them ten minutes later to ask how I can return it, as it was smaller than what a 6 year old could fit into. They said they will send fed ex to me today to pick it up. I waited 8 hours, and could not leave my living room all day or even shower because I might miss fed ex coming. So tonight they came. And after a wasted day, I was told that they cannot make a label for the package as Nordstrom didnt tell them ( fed ex) to make a label for a return. So i had to call Nordstorm, which merely took two whole hours, because now they have a bot answering. I got a woman on the line by 9 pm. Had to explain this and then wait a whole hour for her to make a new appointment for fed ex to come to me Monday. I dont drive or I would go in person to return but it is a $300 taxi ride from me. If they even come to pick up the tiny dress, ( I hold Nordstrom responsible, not fed ex) I am so done with Nordstrom, the place where I bought all my clothes for the past 10 years. Never again, they are the worst. They used to put a label into every package and maybe once a year I returned something that did not fit, but it was there if you needed it. Now, no label, no human answering when you call, and when people come on the line, they do not know how to tell you to make a return, they dont know, or they screw it up, like with my return. NOTE: I am editing my review. This is almost 2 1/2 weeks after i reviewed Nordstrom. they did send me another Fed Ex pickup for the tiny dress,and I sent it back with the fed ex pickup they gave me. But the lying thieves at the store will not confirm that they received it, which is nuts because they arranged for the pickup, not me. It takes only about 3 days for them to receive the return from me. So now it is nearly 3 weeks. But will they refund me and tell me they received my dress? NO they will not. Another reason I warn all of you to steer clear of Nordstrom. I did get paid back, BUT NOT FROM THE STORE, WHO SHOULD HAVE PAID ME BACK. Bye Bye again, Nordstrom. I hope you lose a few thousand customers! ANOTHER EDIT: I just this minute found out that my returned dress was received almost 2 weeks ago by Nordstrom. Yet I have not received an email like you are supposed to get. i have nit received my refund either. i wonder if they like being called lying thieves. well, as long ad I am telling the truth, they cant do anything to me. i told the truth. they lied by telling me they didnt receive it. they stole, by not giving me my refund. read more

I've been shopping at Nordstrom for many years and can honestly say they have some truly wonderful staff representing their brands. Zaima at the Shiseido counter is one of the most genuine people I've come across, kind, gentle, and fair, and someone you can genuinely trust. She always takes the time to educate me on the products and thoughtfully provides samples of new items, which I genuinely look forward to trying and purchasing each time. I always appreciate our conversations and truly value sales professionals who lead with sincerity rather than simply trying to sell. read more

Another great brassiere shopping experience. Just popped in with my niece. Sonia was wonderfully helpful and patient. Another happy Nordstrom customer is born! read more

Sales assistant in clothing, Princessa, went above and beyond in helping me find a pair of selvedge jeans. She took her time and found a pair that fit just right, need more salespeople like her. read more

This is a decent size of Nordstrom I've been to, with three levels and only the 1st and 2nd level access to the mall. Most of the items I find here are pretty high-end, which is expected, with a decent selection. I found the store to be quite clean and appealing to look at, plus enough workers to keep it running and flowing. I don't visit many of these stores unfortunately due to how far I am, but it adds the fun when in the area. Something I learned at Nordstrom, at least at this location, is there is a restaurant on the third level called, Nordstrom Grill located in the back corner. Now that opens up the idea to come back here. I see this store lasting for years to come. read more

Gave Nordstrom a chance when my wife and I had to purchase black tie wear for a charity gala and we saw some stuff online we thought would be nice. We bought a tuxedo and several high heels. We inquired about sizing and Nordstrom's alterations. We were told inaccurate information from multiple customer service representatives both online and over the phone. When we asked how much alterations would be and showed them pictures and exactly what alterations we wanted done, they turned us away and said they could only give us prices if they see the item in person and we are wearing it. Any honest tailor who knows what they're doing could've answered our questions. We ended up returning everything. Nordstrom also falsely advertises there is free basic alterations, but the truth is only members with the credit card can only get alterations back as "points". The people who work here are dismissive and extremely condescending. You can find better quality on Amazon and JCPenney. read more

Nordstrom Roosevelt Field - Department Stores Near Me - Garden City, New York

Why I love Yelp... our average rating for this store is 3 stars.. Google reviews are 4 1/2 - 5. As if. Thanks Yelp for keeping things real!!! Ok...... Nordstom definitely and enjoyable shopping experience on a par with the Bloomingdales across the parking lot from it. Love the big department stores of the past still surviving.. So keep going... please never go. They have amazing dress shops and top notch service if you need to get something formal.. Attendants in the dressing room.. just as it should be. You'll pay but that's what you come there for.. Ambiance, quality, nicer selections, and customer service if needed. Full ten on that. Why the three stars... they sold me a gorgeous dress that had a faulty zipper... it broke as I was simply walking out of my car to an event... had to be emergency pinned together and I couldn't enjoy the event. They were notified at corporate and didn't take the other few off the shelves and didn't go out of their way offering any type of courtesy on a future purchase. So there was no future dress shop purchases there. No QC. Chance are wouldn't happen again.. but once a dress literally falls apart it was a concern.. the woman that phoned me back was not interested in quality control.. or even too courteous. For that reason, though I love the dress shop and you may too... I won't be in that department again. I should say never.. but never say never.... could be tempted yet again. Still go in for other things..... brands I recognize and other nice items. Still love the store. read more

Love this Nordstrom location at Roosevelt Field Mall. It's very spacious and classy store. It's always clean and very easy to find what you location for. Based on your shopping needs it's pricey, but a good sale is always available. I brought the Flowwromb by Vicktor perfume and YSL lipsticks. The sales representatives were friendly, prompt and professional. You can definitely get lost in the store just browsing the beautiful clothes, handbags, cosmetics, etc. Great location and selections to choose from. read more

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The restaurant at Nordstrom's Roosevelt Field, is a real hidden gem. The food is outstanding, service is excellent, a perfect way to end a day of shopping with friends. read more

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Absolutely love the customer service here! I was shopping here over the holidays and very impressed by the new employees in the cosmetic and skincare department. It's definitely more professional than a year ago when I was here. They take customer service to another level! Definitely will be back! read more

Nordstrom is my favorite department store. They have personal shoppers even over the phone. Everything is so organized and easy to find unlike some stores. They also have great sales. I've met so many different people that I can not just name one. They have an area where they do facials and eyebrows and mani/pedicures. its always nice to get pampered. My favorite part as you already know because I've mentioned it is Bazille. I love fine food and wine and cant wait to go there with my friends. Thank you Melanie and Nordstrom. P.S. Awesome sale this weekend read more

Horrible customer service and attitudes all around. The worst vibe from literally 99% of employees. They messed up on a gift card and then gave me attitude about it. As if I was the one who issued it to myself. Do better hiring department. Or maybe management can improve their employees moods? Maybe an exorcism. I'm not sure what will help this place. read more

Nordstrom. A store I love to shop online, but hate to navigate in person. Especially when attempting to purchase something from one of the counters. I went to the fragrance section first for Jo Malone. I was looking for a floral scent for my wedding day. I was quickly helped by a sales associate. She could have taken her time a little bit more, but hey? At least someone approached me. Last time I came here I was left sniffing things on my own and couldn't find an associate to complete the purchase. Then we went to the men's formal wear where my fiancé was looking for a bow tie. None of the men working in the area approached to help. They just glanced from afar. Ended up having to go to Bloomingdales to look for bow ties and assistance. In my opinion it's best to go in the morning or early afternoon. Probably more associates. Was just surprised by the lack of service considering the price points of items and it being early Saturday evening. Not everyone wants to wake up early and trample into the mall and wait in lines. read more

All these haters, why?? I could care less if the Kardashians came here to shop. I care about me. And as for me myself and I? I want items that I love (some of them I can't afford, like Gucci sandals for $700 bucks) Lets not get hung up on all the Mercedes in the parking lot, why can't you come here to shop? I drive my sons old ass Jeep in the winter, I pull up front. All they care about is the green of our money, drop all the hangups. I love this Nordstrom for: The Coffee Bar, The Shoe shine stand, They have good sales on items like Tommy Bahama, you have to check. The sales people are so helpful here! Today, I was talking to the shoe shine guy about my suede Nordstrom shoes bought on a business trip in Indianapolis a few years ago. I want snatch up all the Gucci shoes, they have Boss ties here for $35 bucks. Listen, money is money, I like to shop at Nordstrom and if I don't see what I want here, then the rack it is! (And I LOVE Nordstrom Rack) I saw a summer shirt I fell in love with, a Haspel Madras Sport Shirt. $195 bucks?? There is no way in hell I'm paying this much money for a shirt. I'll get a show shine and see if it goes on sale or shop the rack Either way, its on my radar. Don't get trippy about anyplace that accepts your hard earned money. Shop wisely my friends read more

This has to be the worst Nordstrom i have ever been too! TODAY I CAME IN AT 915a and the store was already a wreck! Sad state for being in peak season and poor customer service then again I saw no service It's a poor representation ! Sad that this is my new local Nordstrom when I spent many years at garden state store shopping in the past read more

Mom got a dress and the sales ladies were super helpful! They were kind enough to get the seamstress to come in and let us know what size up we should order to! We did have to order the dress because the size we needed was not availiable in the store! Cant wait for it to come in! read more

Nordstrom Roosevelt Field - Department Stores Near Me - Garden City, New York

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I bought a gift card for my daughter. When she went to use the card, the store clerk scratched to expose the PIN, then proceeded to tell her that the gift card had already been used on-line. Nordstrom did not honor the card, even though the clerk stated she was the one that had exposed the PIN. So apparently these gift cards can be used on-line without the PIN and I am out the money. I will never buy another gift card for Nordstroms since they cannot guarantee the security...buyer beware! read more

Nordstrom is my favorite department store. Hands down!! Their selection of Shoes, handbags, clothes, etc. is unbelievable. Customer service is always up to par. They are very accommodating, helpful and eager to please. Visit your nearest store and see for yourself. Oooh let me add they have a Cafe on the third floor at Roosevelt Field mall that serves great sandwiches and a delicious strawberry lemonade! read more

Nordstrom Roosevelt Field - Department Stores Near Me - Garden City, New York

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I never had the want to rate a Department store, but I had to give credit when it's due. My fiance Loves Nordstrom and shops here all the time, however I feel this weekend the outstanding service had to be commended. Decisions.... decisions.... needed to be made when it came to buying bags.... All I can say is that the sales attendant Rayla went above and beyond to make sure my fiance was taken care of, and that she was ultimately comfortable with the purchase. It was true genuine customer service at it's best. I find Neiman Marcus to be too pretentious. It get different service depending if I wear my Ferragamos or if I rock Jordans...yet all smiles when I drop bills for my MFK or Creed colognes...crazy right? Nordstrom has always taken that extra step to take care of their customers. This weekend solidified that by the exemplary customer service at the height of the holiday shopping extravaganza. read more

Beautiful mall beautiful stores! It's easy to get lost here even with the mall directory posted throughout. Spent about 5 hours in the mall, a huge chunk of the time in Nordstrom. Friendly staff, always a huge inventory & a peaceful shopping experience even on a busy Saturday. read more

I gave it one star because one star rating is "not good" and that has been my experience at this Nordstrom lately. I have been going there for YEARS... and wow has it gone downhill. Let me begin: 1) They had a ton of people working there today, midweek early December, yet there were very few customers in the store. This resulted in groups of employees chit-chatting together all over the main floor- or standing behind the counters looking at their phones. Not a great impression when you first walk in the store...."not good" 2) Upstairs in designer area I noticed a table of sweaters that i had just purchased a few online the literal night before at Nordstrom.com... at substantial discount. They were on the table at full price. I asked the VERY nice sales associate and she just shook her head and said... it is a problem. So now I feel I can not buy ANYTHING in the store before checking their website for the price. She advised that the price would NOT come down off at the register unless I specifically asked. "not good" 3) As an ICON customer I was gifted (lol- based on what i have spent there) a holiday lunch voucher for $50. Had lunch in the "Grill" on third floor. Food and service were good but the atmosphere.... felt like a cafeteria- lighting is terrible and instead of the nice holiday music they have on in the store they have on "club" music with a heavy base that sent my husband to leave ASAP after we ate...."not good" 4) As an ICON was also gifted $100 voucher in cosmetics/fragrance with instructions on the voucher for the sales associate how to process the voucher. (it was supposedly preloaded into my account). Well things went extremely further downhill with this experience. Enough to say the sales associate in fragrance- F-E-R-N. (she spelled it for me loudly when I asked for her name after she had ME traipsing all over he store to find a manager after she could not process the voucher and said I can not find a manager either.) Um...lady what do you want me to do....I mean I don't know... I am the customer. So she actually ME go find a manager upstairs! (with like at least four other associates in fragrance watching this all occur and doing nothing but continuing their chitchat) The manager I did find in the customer service area and another on the floor were very very nice and helpful to resolve this but this whole thing took 45MINUTES!!!!!! and the store is about 95 degrees. "not good" There were many other details that are too boring to add- but you get the gist. I think I will be using this Nordstrom as a return center basically for now on. And oh yes, the lovely customer service young woman and her friend in cosmetics tried to salvage the day and were super sweet. Thank you to them. Evidently the store manager was in a meeting this entire time and was "definitely going to "reach out to me with a call" LOL is hell freezing over today?????? That is all! read more

I have been shopping at this Nordstrom since 1997. The store is incredibly clean the bathrooms are incredibly clean and most of the staff are knowledgeable and friendly. They have a wonderful variety of merchandise and the staff will go out of their way to find merchandise that is not available in their store. The children's department has shoes coats clothes and night where they have a linen department a shoe department for men and women could tour close a sports line casual wear and handbags fine jewelry as well as five star realistic costume. They have an excellent department for skin care and cosmetics as well as many fragrances like Hermès. They have upgraded the mall so Nieman Marcus is now here and it gives it a more couture environment. This is definitely one of my favorite Nordstrom's to shop I also love the brow bar that they have in the back all the girls are excellent as well as the spa upstairs. I earn many points from there several events that they have every year. read more

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The absolute worst customer service. Vendors should really look into placing their brands at other retailers since this one is driving customers away. The salesperson in the intimates department was rude and refused to allow people to try on clothing stating it was their policy. How are you supposed to purchase something without trying it on. Their skims section was filled with bras covered in deodorant stains which she blamed on people trying on?! I'm confused I thought I couldn't try this on? Never shopping here again and @skims looking into partnering with Bloomingdale's, saks or any other retailer than will care to sell your product read more

Right now I m sitting in Roosevelt field mall in Nordstrom I was having gift card of 20$ n Nordstrom anniversary note of 20$ I bought my mom with me to give her gift from that. There was guy hans very nice helpful in selecting my mom shoe as her feet swells. When I went to counter for payment the guy said my note of 20$ expires on aug 8. Today is oct 18 and another guy told me that u can go to customer service they can issue u gift card for it. But guy came from customer service Alex and he said he can't accept note as it was promotional. I hvnt seen date n in covid time no one was leaving home for shopping atleast Nordstrom management can understand that n accept it but any how I pay the difference . I m writing this review only because of reason it's big place n they can gv little favour to customers because customers r always shopping with them n it was anniversary note. This attitude doesn't suit to deal customer service, Even on ph it was told that note is available but guy chk n said no note available . Staff should consider customer service . read more

Nordstrom Roosevelt Field - Department Stores Near Me - Garden City, New York

TERRIBLE TREATMENT FROM EMPLOYEES, this lady followed me around when I was looking at skims. She was giving me the most dirty looks ever. Kept looking me up and down and giving the WORST attitude ever. I hate going there so much now. I didn't even want to buy anything because the commission would go to her because she "helped me" meaning she followed and harassed me the whole time. Such a cold person, gave me such disgusted looks. I DO NOT recommend going here if you want to have a good shopping experience. I'm never going back there again, everyone there is heartless. read more

In March of this year I was shopping with my five year old daughter Arlene. We got stuck in the elevator with Arlene in a stroller for several minutes. I pressed the alarm for help and did not receive any. This scared my daughter and left a residual fear. I complained to staff and to the corporate office and did not get a favorable response. Great products lousy customer service. I did not feel like they cared. read more

This Nordstorm is kind of small so my favorite floor is the first floor with the shoes, handbags and beauty products. As usual the annoying beauty sales people give you samples and try to force you into buying something ugh!! The store is clean and organized for the most part... I hate that you have to give the name of a associate when making a purchase(even if they just gave you a shoe and walked away) so that delayed my purchase... ANNOYING. I like shopping so I can't complain much but Nordstrom will never be like Bloomingdales(my fav). They do have parking right outside of the store which is a +++++ read more

Nordstrom Roosevelt Field - Shopped the #NSALE - Department Stores Near Me - Garden City, New York

Quality is just average for their clothing as for the lack of fashion and style. I find their clothing to be average yet boring. Price is somewhat steep but will not burn a whole in one's wallet. My former love along with his mother would drag me here, in a past life of adult times, for a day's shopping which I was not impressed. Stock was completely scattered on the floor as it looked like a complete battalion of an infantry. Beware of the clearance sale area as that is truly a war zone with merchandise falling on the floor and misplaced or missing the top to a 2 pc suit. There were no sales associates available for assistance as I was left to fend for myself. Thus, customer service is non-existent. read more

When we have been invited to an event and my +1 better half is in need of new garb, Nordstrom in RF is the consistently great go to place and they have knowledgable and friendly sales associates. We always start our search there and most of the time End our search there. The selection of semi and formal wear is vast...Well, she bought a beautiful formal dress, a new Skirt and a warm winter coat. This was a successful outing! read more

Nordstrom Roosevelt Field - Dresses - Department Stores Near Me - Garden City, New York

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This store is a huge disappointment. It is basically a repetition of Roosevelt Field's Bloomingdale's. The store was sloppy and disorganized. The whole second floor was dedicated to overpriced Prom Dresses (prom dresses, really???). The clothes were overpriced for what they were. Couture next to crap. Their cosmetics department was so so at best. Apparently Nordstrom's corporate office agrees that this store doesn't warrant all the high end cosmetics that they are technically supposed to carry. Their accessories department was a complete mess. All in all a lousy shopping experience. read more

Curbside pickup leaves so much to desired. Followed instructions for pick only to wait 40 minutes for my items to come out. They sent out the ready for pickup email before they gift wrapped the items. Then the person dropping off proceeds to bring out my gift wrapped items and describe what's in each in front of my wife (clearly her gifts). Yep, gotta love this experience. read more

If you are a plus size, go elsewhere. After reviewing the Nordstrom website specifically for the Rosevelt Field mall, I choose to travel from Eastern Long Island on Friday 4/21. I wanted to shop for a formal gown for my nephews wedding. I am a plus size 14 /16 (1x) and wanted sleeves. There were no gowns to try on. The staff was apologetic. They said that this Nordstrom came up as having gowns available on the website because gowns can be ordered for pick up there. Without anything to try on, what's the point? I left empty handed and very disappointed. read more

The quality of the clothing for men, at least the casual section has really gone down hill. I guess if I were a cast member of Jersey Shore it would be suitable, but with poor clothing, brings a shopper of similar ilk. They did expand the mens' fragrances which was nice, and the suit department is always top notch. I wish they would bring back the bar that they used to have in the mens section. read more

Dior Skin Counter I just had to share this as I was in the Nordstrom's in Roosevelt Field and had the best experience with a Dior Rep that was honest and incredibly informed. I didn't get her name but just looked on my receipt her name is Ebru. I had just come from Sephora and Macy's because I was looking for a particular foundation. In both places the girls seemed to be quite uninterested in me or my business. Kinda happy because I'm really not a Nordstrom's shopper find their prices a bit high for my taste but I do understand the old adage u get what u pay for. I can tell u that Ebru has been there a couple of years and I can see why. She knew exactly what I wanted, didn't try to oversell me (I really hate thatJ and was just so pleasant. I bought what I needed and she gave me a free sample of the Dior progressive peeling creme it made my face feel so great I'm going back to purchase this product. I'm very picky as everyone should be of the things I put into or on my face and the Dior Foundation I bought, forever glow, did everything it says it does. I researched reviews and You tube videos because again me being cheap if I'm going to spend this doe it better do everything it says it does..so happy with it!!! I really never used a foundation before but being a woman of a certain age needed to cover up some stuff...and when I say stuff I mean sun spots... u don't feel like u have a mask on and ur skin feels so hydrated.. ok once again u get what u pay for. read more

Only place i buy clothes. Gabby is my personal stylist and Hal for shoes and I love them both! Very friendly individuals who are awesome with customers and just want to help you out regardless of how much you are looking to spend. Love the new floor design and everything about Nords. Never overly crowded and customer service at its best. read more

I love this store, the customer service and the customer response. I have never had a bad experience here. Even when they have sales, the selection is easy to navigate through. I also love the quality and feel of the lingerie! I look forward to a hot shower or bath at night to put on my pj's. I love the brands that they sell and while I'm not a "name-dropper", I do know that the quality of the clothing is much better than others. It's really a "you get what you pay for" situation. read more

Horrible experience at this story. Went in hoping to try on a pair of boots but was appalled by the way I was treated by their shoe department staff. I stood around for 20 or so minutes waiting for an employee to assist me and as I looked around the room there were 4 employees walking around chitchatting with each other or just aimlessly walking around and only one older gentleman who was actually doing his job assisting customers. At no point did any of these 4 employees approach me even though I made eye contact several times with all of them and made it very obvious I needed assistance. After waiting for so long I decided to approach the employees. I walked up to one girl who was talking to another employee the entire time and tried saying hello and made eye contact but when she didn't stop talking I walked around the bench between us they proceeded to walk away from me and continue talking to each other elsewhere. Next I approach two young men who looked at me and walked the other way as well. I was beyond infuriated. The icing on the cake was that the same girl decided to finally stop talking and go assist a customer who was looking at shoes in the same isle I was just waiting at. At this point I was so livid I decided to leave the store but after a while I couldn't stand the fact that I came all this way for nothing so I decided to walk back into the story and low and behold the same employees were all still just walking around not doing their job. I walked right up to them interrupting their conversation and yes--passive aggressively but respectfully--asked for assistance and what do they say loudly to each other "oh I know exactly where we are going". Like okay so if you know where we are going then you knew I was standing over there wanting help originally then why did you not do your job and help me right away? Ie admitting they actively ignored me. It was so rude and at the end of this long predicament I didn't even get to try the shoes because guaranteed the guy who helped me didn't even look. I felt like I was unfairly judged and profiled because perhaps I did not fit the "Nordstrom customer type" or perhaps due to my race or because of the way I was dressed. Either way Will not be returning. read more

I went back to Nordstrom's today, after being contacted by Toya- the lingerie department manager. She graciously offered to help fit me me personally. I met Toya, and also my favorite SA -Marie P. was available. Marie was just as good as I remembered, helping me into and out of as many bras as was needed. And yes, she started with a tape measure. It was early on a Wednesday morning, but the department was still a bit busy by the time I left. I felt very cared for, and it was not the exhausting, frustrating experience I had a few weeks ago. I was out in just under an hour, So I must say thank you to Toya and Marie. They went all out to get me back as a customer and I really appreciate it. read more

Purchased 2 pair of shoes there today. One pair is white and the only pair left in my size was dirty because it was the sample everyone tried on. I asked for money off the dirty shoe. They would not discount them. They took it in the back and washed the white sole. I took the pair because I wanted the shoes for this evening. It's not perfectly clean like a new pair should be. I'm very disappointed in Nordstrom for not discounting these shoes. Bloomingdales has better customer service. They would have discounted the shoe. read more