I feel like I have a love hate relationship with this store. Love the selection and you can't beat some of the prices. I also love that you can make returns to Nordstrom here since this location is super close to me. Having said that the return policy could still be better as once the limited time passes you can't return at all which can be tough. The other thing I think could use some tweaking is the set up with the sunglasses. Many of them have security tags on them which you have to be super careful with not to scratch the glasses with, and the mirrors above them are distorted like a fun house. It's very strange. I ended up having someone remove the tags to try on and walk to a different part of the store to look in a mirror which the staff was fine with and perfectly understanding about but it did create more work for them. Not sure what the solution is, and I will continue to buy sunglasses here due to the price despite the hassle but it would be better if there wasn't one. read more

DO NOT BUY SHOES FROM HERE!!! I purchased shoes for my son and tried to return them 9 days later because the back of one had a hole through the heel, on the inside (he had worn them for 2 days). I took them to the store and they said I could not return them because they had been worn. I said "but they are defective" and salesperson said they were not defective when I bought them....9 days earlier. She said they would not return them because they are worn. Not that it matters to you Nordstrom rack but you just lost a customer. What horrible service selling goods and then not standing behind them 9 days later. read more

This place is a little pricey but I always find good deals. They had a great selection of holiday items out today and as always their shoe selection was amazing. The lady at the register was very nice and I was in and out fairly quickly. read more

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If you're looking for high quality on a budget, Nordstrom Rack is the place to go! They have an excellent selection of clothing as well as a large section of shoes, purses and other accessories. They also have a section of housewares. This store carries some higher end designers, as well as more affordable options, and everything is discounted. This is one of my family's go-to stores. They have a nice return policy, and can search your past receipts by using your email address. This is a handy feature. I recommend Nordstrom Rack to people of all ages and budgets. read more

Nordstrom Rack - My Black Friday find at Nordstrom Rack. $23 for a $118 purse! Score! - Department Stores Near Me - Columbus, Ohio

I am a long term customer of Nordstrom and Nordstrom Rack. However, after a recent unfortunate experience I will not be back to Nordstrom Rack ever again. I purchased a pair of sneakers 2 weeks ago. During my first time wearing them I noticed that there was a defect on one of the shoes and the entire seam came a part across the toe bed. I went back into the store with the shoes, in the original box and with my still valid receipt given it was less than 30 days since the purchase. They told me that since I wore the shoes they would not take them back despite them very clearly being defective and it being less than 30 days since the purchase. The store manager basically told me "sorry about your luck". I even asked if by chance I could just have a store credit so that my money was tied up in the store. She barely even acknowledged me and walked away before I was even done talking. It is unbelievable to me that despite Nordstrom Rack being a sister store of Nordstrom (who has 5 star customer service) their customer service is absurd. Even sadder that they employee managers that do not even show common consideration for customers. You just lost a loyal one. read more

This store seems caught between a discount rummage and a high-end destination. The feeling is one of being uncertain of the store purpose. The low rung fixtures and dump tables makes the space seem smaller under the high ceilings than when Filene's Basement was here, and signals that it is more of an outlet. Meanwhile ushers with formal processes attend the fiting rooms as is done at the Nordstrom flagship stores. The paradoxal identity communicated here can leave shoppers feeling self-conscious. Ostensibly, Nordstrom Rack is the clearence dump for discontinued, downtrending, and off season clothing. There are good deals to find for men, like decent denim at $50 that were $130 months before. Nikes, some designer shirts, sportcoats, and accessories can be marked down from 20-40 percent. These items are generally still in style, they are just last years. Other item don't seem to be discounted as much, or discounted from manufactor's list. Red tags are suppose to be half-off but I have never found anything good with one. I didn't know this until my last visit, an example of the confusing branding mentioned above, but they do tailor outfits. Ask if you need it. I say come here if you are in the area and need to blow a few minutes; you could find something good. But don't come here for a special trip. read more

Nordstrom Rack - Department Stores Near Me - Columbus, Ohio

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What's surprising for a store that promotes customer savings, there is a serious roadblock instituted for what could be seen as maximum savings & customer satisfaction. For many years Nordstrom Rack has been my go to place for shoe shopping. Great selection and prices. No doubt. But when I found a pair of shoes that obviously had been worn and returned, I decided to ask for further discount. I was told by two separate employees the store policy prohibited any further discounting for "damaged" items and the shoes would be removed from the floor. I pressed the issue by inquiring what they were going to do with the shoes, and was told that they won't sell "damaged" items even if the customer was willing to pay less than what the ticket price showed. They said it was already discounted and it needed to be removed. There was no signs of flexibility by either employee. When I asked to speak to a Supervisor I was told it won't make a difference and essentially I was wasting my time. I was annoyed, but more so disappointed with the experience of a store policy that doesn't match their branding. read more

Since I used to live in California I am somewhat used to Nordstrom. When they opened a Nordstrom Rack, I knew some of my family members would just be thrilled about it coming to Ohio. My sister loves this store and now my mom is addicted to it too. So that leaves me, I look at Nordstrom and just see overpriced clothing that I know I can't afford. I go just to see what they have and maybe if they have a good deal on something I will buy that but very rarely. I was interested in the Nordstrom Rack because when it first opened over in the Easton area it just seemed to be such a craze that I knew when it came to Dublin it would be the same for the residents here who have that kind of income. The way I see it is we are getting a bunch of west coast stores that many people wanted to see added here. I saw all the big brand names today and that's nice. Basically what you have here is some regularly priced items versus clearance items in the back of the store. Do I want to invest in something here? Maybe if it's worth the quality that I can't get a cheaper clothing store but not really. In all, if you are lucky you will find something good here but it won't be in a price range you will be crazy about. read more

huge place- not much stuff in here. Like Zero shoes. barely any clothes. Ths clearance section is abysmal. People who work here aRe nice, amd the place is clean- but the only reason I go here is to find some thing I want to buy and they never really have anything. The men's section is better than the women's. The purses are very minimal to none. There's just not much here. Don't waste your time. go shopping somewhere else. read more

Love the deals love the quality great prices I have shopped there for many years and it's so nice getting the quality for the prices

This was my first adventure into Nordstrom's Rack. Many Yelp friends frequent the Easton NR, so I've had it bookmarked ever since it opened. Happen to be up in this area, so why not. The layout of the store allows for good flow. Ill admit I was attracted to a few purse wallets right when I walked through the door, but passed when I glanced at the price. Bummer :( Is it nice clothing? Yes. At least basses on the original prices and designers, I can only assume it's quality stock. Is it my cup of tea? No. I'm more of a jeans and comfy dress shirt kinda gal. From the few times I've been into Nordstrom's (at Easton), and now the Rack, I find the garnets to be a tad more fancy than I care to wear. They do have a plus size section here, but it is quite small. Perhaps the Easton location is better... read more

Meh. I guess I expected higher end stuff due to the name...Marshall's and TJ Maxx have better stuff then this place. I found absolutely nothing that interested me...was all cheaply made outdated crap. I won't be back. read more

This store is not as big as you would think. Everything is on one level. It seems like the outlet store for Nordstrom. Lot's of stuff on sale but nothing for me. I did find a decent USB car ch#darger for $10 though! read more

Nordstrom Rack - So you know how to get there. - Department Stores Near Me - Columbus, Ohio

My first time going there, but it wasn't as big as I had expected. You'll be able to find some big name brands like Tory Birch, Coach, Boss, etc...but the selection is somewhat limited in terms of style, but still better than the Saks Off5th at the outlet mall in Cincinnati. Also, this store seems to be a lot better organized than other outlet stores like Marshall's or TJ Maxx, so it feels a lot less cheap. I found some great deals on luggages that included Tumi at over 50% off! There are some men's suits ranging from 36S to 48L which is a plus. However, most of the casual shirts for men were from places like Pac Sun that are more geared toward hipsters. There are some Kenneth Cole and Boss shirts, but you'll have to dig for them. Overall, there's not a huge selection for men's clothes. I browsed through the kids and women's sections and found a lot more brands, sizes, and styles. I think this building used to be a 2-story tall Dick's Sporting Goods store. However, Nordstrom Rack removed the second level so now you've got a huge open room with bright lights that gives the store a very "warehouse" feel. read more

I love this Nordstrom Rack! Their racks are well organized and they always have a good selection in their "designer row" shoe racks. The store is clean and spacious. They also have a good selection of purses, scarves, perfumes and other accessories. Prices aren't too bad and you can always find a deal or two. I've found some really cute dresses, tops, purses and shoes on various trips. The staff is always very helpful and courteous. I much prefer Nordstrom Rack to places like Burlington, Marshalls or Steinmart. read more

There was very little inventory when I visited the store in September 2020. Staff members were helpful, as always. For safety, dressing rooms are closed, so I may need to return my purchases. read more

I really think someone at the store read my review. I've been back many, many times since writing about by bad experience when the store first opened, and what happened on that day has NEVER happened again. So, yeah, they're back in good graces with me. :) (Their inventory is still a little blah, but oh well.) read more

This place is so hit or miss. The staff is always nice and the store is clean, but i am not in love with the selection. if you get them on a right day you might find a good deal, but all-in-all i would rather pay more and go to Nordstrom. read more

Pretty good store. Well laid out and clean. The fitting room process was good and they didn't make you feel like a criminal. The line to check out was way to slow though. I would have done a 5 star if the checkout was faster. read more

Went here the other day with my aunt's who love to shop "high fashion." The store was well laid out and well lit. However, everything was way out of our price range. A pair of shoes on CLEARANCE was still $200. Who has that kind of money to spend on clearance shoes? The selection of clothing wasn't very good either. Though I did see some cute purses. I won't be back here to shop anytime soon. It was a disappointment. read more

I'm a newer costumer at Nordstrom Rack & just have to say the costumer service has always been great. I never activated my Nordstrom Debit card so when I got to the register today it was working correctly. But luckily Christina W was working and got it all figured out very quickly. She was very friendly and had great patience. I wish more department stores had service like this! read more

Found some nice jeans here, had a lot of sizes. Did not have much of a selection of 7 for all Mankind, which is what I originally came for. Fitting rooms were nice and someone quickly helped me. Didn't have to stand around and go into a room with a bunch of other clothes that were previously tried on. Had a great selection of shoes! Also picked up some Michael Kors dress shirts and ties for my husband. Couldn't beat the prices on these. read more

I love living this close to a Nordstrom rack! I can always find something (that I probably don't need).

We used to be fans of this place. Good merchandise, good prices and good service. We bought a robe as a gift at NR for $50. Not more than 24 hrs later they dropped the price by $15 per robe. We went back and tried to get a credit based upon the actual receipt so we didn't have to return the actual robe and then repurchase it. The cashiers were too happy to tell us that they no longer honor their previous policy and would not refund the difference. They all agreed they would not do that. They all seemed unwilling to talk further about it. Not the kind of place you really want to go to if being treated well is important to you. $15 must be really really important to them. Needless to say this is not a place we are patronizing any more. read more

"A-Okay" would seem to me to be exactly what a Nordstrom Rack would aspire to be rated. Why? Merchandise in a place like this is off-season, unsold, unpopular in some cases and just plain,.... ready for discount. Hey! I'm all about that and I think I understand that Nordstrom Rack is just that: SEARCH and FIND. So why "YAY! I'M A FAN" rating? Because the secret's out. Nordstrom Rack stocks PETER MILLAR men's shirts every now and then. It's a favorite of mine and I usually run across PM business casual shirt that; (a) always fits an XL like me; (b) isn't some crazy design - conservative patterns and presentation and finally; (c) $49 a shirt which normally retail for $100 - $140 per shirt. Savings like that for a very high-performance, well-crafted shirt is enough to bring me in once in a while to sort through RACKS of men's shirts. And if Nordstrom Rack is A-OKAY or below,.... then why is it every time I'm in there pawing around the place is packed with people. 'Nuff said! read more

One reason I will never deal with this location again is the poor customer service. The "acting manager on duty" Ashley was very rude and disrespectful. Clearly she doesn't know her own companies policy. I actually called customer service prior to verify the policy before shopping at this location because it's not my normal location to shop at. Customer service was overly apologetic and corrected everything. All my years shopping with Nordstroms I've never had such a bad experience. Ashley is not a good fit for the company. read more