Our hot tub needed repair and after reading poor reviews about other businesses and positive ones for Norflow, we decided to try them out. And so glad we did! After explaining our issues, John was able to come the next day. He worked in pouring rain for hours to get our tub up and running. Found another part that was close to shorting and repaired that as well. Nice to be able to count on a business to do the job right! read more

We had a very positive experience here at Norflow. Michael D helped us and was professional, knowledgeable, friendly and responsive to our many questions. I highly recommend looking here for a hot tub. Up-date: although the purchase went really smoothly, Norflow Spa was pretty disorganized when it came to having it delivered. The spa was ultimately delivered in a fairly timely fashion, but there was a fair amount of hassle involved..... read more

Fabulous experience and great tub! Cassidy is a superb LISTENER.......a skill many salespeople lack. I was tired of salesmen trying to sell me the 12 seater disco tub when what I wanted was a high quality tub for a small space on our deck. Cassidy listened asked pertinent questions and helped us select the perfect spa. Could not be happier with the professionalism shown by Cassidy and am ecstatic with the quality of the tub!! My arthritis thanks you. read more

We've worked with John for many years now, since the purchase of our Jacuzzi J480. He has provided expert advice, excellent installation, and great service and repair when needed over time. He will continue to be my first call. read more

I had an old hot tub that was leaking really bad. NorFlow came out, evaluated the old system, suggested a replacement, took care of paperwork and delivered the new tub on time and without any issues. Hauled old tub away and even gave me some credit for it!. I chose them because of Caldera Spas and got a great support team as a bonus. Thank you all read more

I have been doing business with Norflow Pool and Spa for over 10 years and I can't speak more highly of any business! When they installed my huge hot tub on my newly built back deck -they had to use a crane...it was a very complex and potentially dangerous installation as my deck sits four stories above ground. They did an amazing job setting it up and getting all the electrical permits done! The owner always gives me special attention and advice whenever I go in to the store. He knows me by name. My spa is still going strong! They come out right away for repairs! The prices are fair and the value is tremendous! read more

Great sales experience. Cassidy is a knowledgeable yet no pressure salesperson. She walked me through the whole process and helped me find the perfect hot tub. She let me take my time to decide but also gave good information to help me decide. read more

All I can really say about this business now after my expensive and time consuming nightmare is, the tech who came out (Brian) was very nice mannered and the owner John personally tried to make things right. As for the office gal, I'd send her to the unemployment office. She was wrong in every thought of what scheduler should do and her responsibilities to customer. read more

We had a great experience purchasing our spa. We really felt that they went above and beyond to get us the best deal possible. Cassidy was the name of the person that we worked with. She had great communication and was extremely personable and helpful. She was patient with us and answered all of our questions (which we had a lot of!) I would highly recommend this company if you are thinking of buying a spa! read more

If you can buy your tub at any other place in town, do it. Our experience with the store and staff was dreadful. Bad service. Bad communication. Great tubs though. read more

My husband and I brought in our automatic pool cleaner to see if it could be fixed. No such luck but Cassidy ordered us a new model at a reasonable price. She is very knowledgeable, patient and nice. I observed her spending time with each customer and making sure they were clear on what they needed and thoroughly answered questions. She did not rush anyone and greeted new customers as they arrived. read more

Norflow Pool & Spa - New cleaner working hard :) - Pool & Hot Tub Service Near Me

I shopped for a hot tub for about 6 months until I found what I was looking for at Norflow. John came over and checked out my area for a hot tub then helped me pick the kind that I wanted and sent the proposal to install a Sundance Cameo. I agreed and they came out and installed it and all within a few weeks. I was impressed with the crew and am very happy with my new spa. Thanks Norflow, It was worth the trip from Salem for the right deal for me. read more

We stopped into Norflow this last week to look at Hot Tubs. We weren't quite ready to purchase, just looking at what's out there in our area, initial window shop. We looked at LA Spas as well. The Caldera Spas at Norflow appeared to be more of the quality, style and function we thought worked best for us. The sales person at Norflow, (Cassidy) working solo, was able to handle several customers at once and still make us feel like we were getting taken care of. She was patient, didn't pressure us, and gave us tons of information. What I liked about her best is she made me really want one, as she was intuitive to selling the spa as an experience, keying into the health attributes I was interested in as well as releasing daily stress. The Spa itself (The Tahitian" is beautiful, far more than we were thinking of buying, but she left us strongly with the impression that this was the right purchase for our needs. I appreciated her great customer service and would recommend you take the time to drive out to see her on Hwy 212 if your looking for a spa. read more

Do not use this firm for any kind of pool maintenance. They do not care about their customers. I hired them to do some concrete work and was told it would be done in two days. Four weeks later and all they have done is make a mess. I have called several times and neither the owner John or his employees seem to know what's going on or care enough to come take a look to evaluate the shoddy work. One repair person has come out three different times and never remembers to bring what he needs to do the job. I'm now looking for someone to correct and finish the job. read more

I cannot really tell you how the service is! Promises, promises, promises of coming for an appointment. They have never come! I have been calling for over a month with maybe one call back but still no appointment. Chris is lovely, he takes the messages over the phone. The owner NEVER returns them. I will be contacting Leak Detection to let them know this will not be an acceptable alternative for repairs, UnReliable! read more

I have had great experience with Norflow. I had an aging spa and this spring, started to look around for other spas. Norflow is less flashy than some spa showrooms-some of their spas are in a warehouse with pallets of equipment around. However, what this means to me is that they directly service what they sell. Cassidy was very knowledgeable about all of their models, water testing, etc. (This was not the case at all in some other showrooms). The one thing she didnt know off the top of her head, a hidden feature of the spa I purchased, she found out while I was shopping by calling the manufacturer directly. She kept me informed, after the sale, every step of the way between sales and delivery. The delivery was on time and, from my perspective, went smoothly. (However, the delivery was challenging due a rainstorm and having their equipment get stuck against my house. They were able to extricate their equipment without damage, and everything was hooked up, my old spa hauled away, etc all without problems). Cassidy then checked a few days later to make sure everything was working well. So far, the spa is as advertised, and the spa cover assist mechanism makes it so much easier to use the entire spa. Spas are expensive, but is nice to have a company that can service what they sell and who are easy to deal with. read more

Horrible. These people have been screwing around with the spa at my apartment complex going on 5 months now and still haven't finished. They show up randomly whenever they want leave a mess when they leave. If you need a spa fixed and don't care how long it takes I highly recommend this company. read more

We purchased our spa last February and love the spa. We use it almost every night and could not be happier with the spa. We did initially have some trouble upon installation when the spa didn't heat - this was due to our electrician (Sunnyside Electric) who didn't install properly. Cassidy sent someone over right away and got our spa up and running. When we were looking for spas Cassidy was helpful and knowledgeable and showed us the type of spa we were interested in without trying to get us to purchase more than we wanted. read more

The technician had no clue what he was doing. He took an hour and a half with multiple calls back to the office for advice. They charged $102 an hour plus a gas fee. What a disappointment, I would shop around for someone who knows what they're doing. read more

Recently went to Norflow to consider a spa tub! Our experience was great. Our sales person was Cassidy and we found her to be knowledgeable, solutions oriented and open to your needs! She came in on days off to accommodate our schedule, which we appreciated. The product we purchased, so far, is awesome. Our purchase choice was the Martinique and its perfect for our needs! Cassidy helped us hone in on our final purchase, ensured its timely delivery (there were some problems with the factory scheduling b/c of holidays) and resolved the few bumps that presented to our timeline, which was great b/c we were involved in a big yard construction project that the tub was a part of. Delay, would have been more than a disappointment, but also a construction interruption!!!! So thanks to all who involved at Norflow (owner was also helpful and all around nice guy)! I would recommend this Norflow location and Cassidy for sales. Thanks!!!! read more