What an amazing person Sumi is. She knows so much about spas, chemicals to use, how to fix your hot…read moretub when it's wonky, and she's also very, very nice. My son told me about Sumi and wanted me to meet her because she's so knowledgeable and really helpful. I was so impressed. I have to tell you!

All the posts you might have read about this company and Sumi are very well founded. She is as…read moreclose to the perfect salesperson--from the customer standpoint and almost certainly from the firm's--as this former salesperson can imagine. A great salesperson makes one feel confidence in the outcome as well as enjoyment during the purchasing process, and that's Sumi Douglass. As great as the experience was with tire-kicking, choosing, and buying, I have to give some positives to their installation folks. They did everything they were supposed to do, and they did it in difficult circumstances (such as taking the old tub out and putting the new tub in during a long trip around the house, going uphill part way). Friendly. Communicative. Efficient. Our spa servicing guy had recommended West Coast, and he was one hundred percent right on. It's not the cheapest, but it's also not the most expensive; he told us that these were the people he'd be buying from if he were in the market. What West Coast is: the best value for your money.

We bought our spa almost 3 years ago at a home show. It was exactly what we wanted for our…read moreremodeled backyard. We use it several times a week, it is amazing to use sun, rain or our favorite when it is snowing I frequently stop here to get my supplies for managing the spa. The employees are always helpful and friendly when we come in. As a Marquis owner we also get a discount on supplies which always beats Amazon. The employees I always notice when helping customers are not pushy and very respectful of the folks looking. Getting a spa is life changing and requires regular maintenance too. It is not something you can just toss in place and expect to work. But with weekly attention it stays clean and ready to use for a few minutes of maintenance. I appreciate all the help we have received from the store and their service department. The spa is great and we will enjoy it for many years to come.

I purchased a Marquis hot tub a little over four years ago, only to learn that the model has…read morealready been discontinued. I was never informed that this would happen, and as a result, essential replacement filters are no longer available. Within the first two years of ownership, I was also required to replace both the pump and the control panel, incurring approximately $300 in service call fees alone, not including the cost of the parts themselves. Now that critical replacement filters can no longer be obtained, I've concluded that it is no longer financially reasonable to continue investing in this unit. Before reaching that decision, I contacted Marquis to inquire about purchasing a replacement cover. Because this is a single-person hot tub with a unique shape, it requires a custom-fit cover. I was quoted $600 for a cover that Marquis already has in its warehouse. When I asked whether the price could be reduced given that the model has been discontinued after such a short time, I was told the quote already reflected a $200 "discount." For a product discontinued just four years after purchase--especially one for which essential parts are no longer supported--this response feels unreasonable and deeply disappointing.

I have to say, I have been nothing but thrilled with my experiences working with everyone from…read moreHaven! A great price on a pellet stove plus thoughtful installation - and if there's a hiccup as does happen, they own it and make it right. Bought a TN40 pellet insert from them and loving how much it's saving on my electric bills this winter! Also, they do a great price on quality pellets by the ton. On top of that, we had purchased a jacuzzi from a competitor a few years ago and ran into astonishingly-bad customer service. Haven has been the complete opposite and were able to fix our leaky spa and heat sensor on-site without hauling it into the shop for repairs (not always possible but nice that it was!) Randy, Stephan, Jeff, Tyler, and Marshall - and I know I'm missing a few other key people who made this possible - we really appreciate all you've done, your expertise, and your professionalism. If you want a spa, pool, and/or hearth professional, please consider these fine folks. They stand behind their work and their products!

We got our hot tub from Haven, and 6 years later we're still enjoying it. Good service (we needed…read morea small adjustment to a valve when it was first set up and under warranty), decent selection, and knowledgeable friendly staff. Recommended.

Dave is incredible! He goes out of his way to keep maintenance costs low and takes the time to…read moreexplain how to take care of your spa. Highly recommend buying from him and working with him to keep your spa working and beautiful!

We sprung a leak after 10 years! We checked with Spas of Oregon about a repair since that's where…read morewe bought our spa. On repair day, Russell ( the amazing repairman) called to see if he could come by early. That almost never happens! He fixed the problem, made friends with our dog and the charge was reasonable. No complaints at all.

Have been noticing an unusually large amount of water disappearing from my hot tub lately and…read morefeared the worst. Stopped by the Pool & Spa House to see how bad the damage could be and what I would need to do to fix it. Can I just say that Don was the greatest. He totally eased my fears and told me that hot tubs frequently get pin hole leaks in some of the joints and fittings. He even took me over to some of their systems on display to demonstrate where and what to look for in determining the type of leak. The best part was his recommendation of a product called "Fix a Leak" and how to apply it to my system. With one bottle and little expert instruction from Don, I fixed my hot tub in no time and it barely cost me any blood, sweat and tears as I had feared it might. Thanks Don!

This is my second YELP review for this business. I wanted to thank Don Somppi for helping to…read morearrange a replacement part for a Covermate Freestyle spa cover. Don coordinated with the distributor, Leisure Concepts, Spokane WA and within two days we had the part we needed. This is some kind of fantasy customer service, but it is not the first time we've received great service from The Pool and Spa House. Previously we had a need for a system that would work for our round spa. Don, again steered us to a great solution. This store also has every type of chemical needed to keep spas and pools in great shape. A business that understands customer service and "going the extra mile."

Larry L Their…read moreservice was Excellent! Friendly customer service. Our part arrived in a week and the service repairman (Luke) was superb! Clearly the Force was with him as he did a fabulous repair job and was very friendly. Cost of the service was reasonable. We will not go anywhere else for out hot tub needs.

i wish there was an option for ZERO stars. Darin the owner has zero customer service skills and…read moredoesn't stand behind the products he sells. What started off to be a fun and exciting purchase for my family has turned into a complete nightmare. I've never been treated as poorly as we have by Darin and his staff.

they have an excellent product, the Hot Spring Spa, but their repairs technicians are hired by "All…read moreSpa", and they are overbooked, and you are going to wait a long time for an appointment. Hot tub great, service sucks.

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

The Pool and Spa House is definitely a 5 star business. The folks that work there are great:…read moreconsiderate, knowledgeable, friendly and helpful. They are 100 percent committed to customer service ! Check them out if and when you have questions regarding your pool, hot tub, or spa !!'

I found the store organized and very clean. The staff were extremely knowledgeable on not only…read moretheir brands but were able to answer questions I had on the chemicals I was currently using. I look forward to running out of what I currently have to I can switch to theirs. They were able to do a water analysis on the water currently in my tub and to explain what I needed to improve the clarity and PH balance. I was glad I stopped by.

The website won't load. The telephone number doesn't work. Has this business closed?…read moreUPDATE: See reply below. This business has a different name and location. Maybe Yelp should remove the defunct name... or update it to point to the new name. It was frustrating to try to load the old website and get the error message when calling the old number.

The staff here is AWESOME and Dustin gives top notch customer service and follow up…read more We had been 'thinking' about a hot tub for a couple of years and stopped in to see what was available and I didn't get the used car salesman vibe from anyone. They want to make sure you get into just what you are looking for and he worked with our budget and (lack of) knowledge of owning a hot tub. Our deck was delayed and they were accommodating at getting the delivery date set. Dustin has followed up with us several time in the past three months since we've owned. I so enjoy a shopping experience where I don't feel pressured. OH.....and they even recommended a kick butt electrician. Thank you!

Hired to troubleshoot hot tub. Dan took the front panel off the hot tub and when he put the panel…read moreback on he cross threaded 2 screws and stripped out most of the remaining Philips heads screws by running them on with an impact driver. If someone can't screw 8 screws in without destroying them do you really want them working on your hot tub. Dan has made no effort to make this right.

We had our hot tub completely reconditioned by Dale and his crew in Hillsboro. We love our hot tub…read morenow. The work was performed fast and within budget. The company did a good job for us. Love the tub!