Michael is absolutely fantastic! From the moment I reached out to him, he was incredibly responsive…read moreand knowledgeable. I had water damage on my laptop, and Michael took the time to thoroughly inspect and diagnose the issue. His expertise really shines through, and his quick turnaround time--just 2-3 days--was impressive. The diagnostic fee is $75 in cash (there is a small card fee, so it's worth bringing cash if you'd like to save a little), but it's totally worth it for the level of service you get. My repairs were $200 total so it was very reasonable. One thing I really appreciate is his customer-first attitude. After fixing my laptop, I ran into a minor issue, and Michael was quick to address it, honoring the 30-day warranty without hesitation. He genuinely cares about helping people and providing top-notch service. I highly recommend Michael for anyone needing computer repair--he's skilled, professional, and truly dedicated to making sure his customers are happy.

Avoid: Two months wait for a shoddy repair with unwanted additions. Denied responsibility for their…read moremistakes, and attempted to sell me on a new repair to fix them. Brought my laptop in to have a new keyboard installed, during this visit the repair shop attempted to upsell me on virus removal as well. Pricing is rather high, especially for certain repairs such as virus removal that can be easily done at home. Repair time took two months; delays were largely a result of the incorrect part being shipped twice, blame being put on the parts provider, but it felt like progress was made on the repair only after contacting them about it. When I received my laptop back, I found I had been upgraded to Windows 11 without my consent, despite the repair having nothing to do with the Operating System. Despite that, I was happy with the repair... until two months later, when I discovered that the whole back cover for my laptop was sliding off because the 5 screws holding it in place (3 internal, 2 external) were completely missing. When contacted, the repair shop denied all responsibility despite stating previously that the whole laptop had to be taken apart for the repair, and was very passive aggressive in shifting the blame onto me and claiming it would be a new repair to have it fixed. All in all, save yourself the frustration and look elsewhere.

This business is a gem when you're looking for a dying breed of experts who can fix anything…read moreelectronic like motherboards, relays, etc. Even I learned a thing or two and all I did was to find someone who can fix a fuse box gif my infrared sauna. Quite a trek from VA Beach but so worth it. Adam is knowledgeable, polite, professional. He is patient in explaining what they can do to fix, even keeping you posted every step of the way if they have to test the unit and even will call to ask if you authorize order of parts from China and approximate timeframe to receive the parts! Customer service and communications is already rated 5 stars. Today am picking up my fuse box. When it works, they will have earned 10 stars in my mind! Come give them their deserved expert business!

My father passed. I had his laptop and it has a bit locker security that I couldn't find the papers…read moreto, I was not able to get into the laptop. I dropped it off, paid a $40.00 deposit. I told him exactly what the issue was, to bypass the bit locker. He didn't need to diagnose it. I was told the repairs would take a week. One week passes, I get no call or update. I called and was told that it was a lot of work and he needs another week. Another week passes, I hear absolutely nothing, no follow-up call from the company. I called 2x more and was THEN told that they are really busy and backed up and needed another week. Another week....is all I could get from him as an update. Its been 1 month and a full week and he still never fixed it, nor did he ever call me to provide an update. I finally had had it and went to pick up my laptop and not use his business. He had taken some time to even locate my laptop when we asked for it back. I should have been more aware when I came there, as the store is literally stuffed from front door to the back and ceiling with electronics, in disarray and barely any space to walk in there. I should have been told at drop off how backed up they were, that it would take a while to even get to my laptop from the start. Had I known that, I never would have left it there to begin with. They also refused to give my $40.00 deposit back. Im guessing they need it more than I do. I do not, recommend this business at all. Unprofessional and deceitful regarding repair time frames and never reaching out to give me an update, not once.

under new management at least that what the lady at front desk told me. they also no longer do…read morerepairs on computers or motherboards

Great turnaround, communication, and customer service. Overall happy with my laptop upgrade!read more

Top notch company with outstanding service and support. We have been using them for almost 10 years…read moreand could not operate without them.

Macro has been helping my company Digital Nation Media, and several of our clients, with integral…read moreIT support for the past 5 years. They are knowledgeable, timely, and their customer service is top notch!

We've been doing business with them for a long time(supposedly, I've only been at Commander Law for…read morea year) But they bought us cookies and a signed card when our boss went through a series of unfortunate events. What's better than cookies? Other than that, no problems here. Resolved issues in a timely fashion Customer satisfaction is a huge factor in their business.

Matt and Luke went out on foot drumming up business in the beginning when it was Ghent Computer-14…read moreyears ago. They showed up at an office I managed 14 years ago-It was an answer to a prayer I hadn't even asked for yet! I have since moved on, but have "taken" Mode5 with me to two other offices. This is what they do: -Complete a thorough review of what you have and what you need. -Create a workable timely schedule for implementation of new hardware/software. -Coordinate with each office employee to ensure they understand the pathways/new programs, etc. -Provide fast and friendly support. -They are ALWAYS dependable. MODE5 has saved me so much grief; they're the best IT team in Tidewater. Tracy Brooks Controller, JM Sykes, Inc.

Although I did not use Matty P there knowledge on my issues helped me out so much. The response to…read moremy request on Yelp was fast and far and above. After our phone conversation about the requested service Matty called me back and offered me a few different solutions. If or when I have another PC issue Matty will be the first company I'll reach out to .

He completed the repair to my SAMSUNG TV without a glitch. Kept me informed about the part he…read moreordered and when completed he returned the set timely. Good job Matt !

They called about the job but never sent a written estimate, even after I emailed them about it.read more

This survey is tech focused. However the company is the issue. First, there's no option on the…read moreinstall page about smart locks. I mentioned in the comments that I had 2 that needed installed. I found out when the tech arrived that there's an extra fee for that. My appointment was set for 10am, at 1030 I reached out to customer support to find out where the tech was as he hadn't arrived or made contact. I was told the tech would contact me within 15 minutes for a status. An hour later I got the call saying he was booked and wouldn't be able to make the appointment time. The tech finally arrived at 5pm! While this might seems like a technician issue, it's scheduling in the company. After instal was complete (and the tech left all the trash laying around) I was charged an extra $20 by the company for no known reason.

I have had several computers repaired at Data-Tronix. The staff is friendly and professional. The…read morerepairs were done quickly and for reasonable price.

From the owner: We repair a variety of copiers, printers and computers old and new. Conveniently located just off…read morei664