I was seen immediately and treated with great care. Dr. Thiago Halmer and nurse Jordan were both…read moreextremely attentive and supportive.

Came here for food poisoning since all the urgent cares were closing soon or already closed. They…read morewere able to get me in right away not a super busy emergency center. Everyone that helped me here was super friendly. I posted a picture with all of their names. My RN Bill was amazing. You can tell that they really like what they do. Even the doctor had great bedside manner. Hopefully, I don't have to come here again or anytime soon, but if I do, I know exactly where to go lol thank you to the staff!

I called ahead to schedule an appointment with this stand alone EC from the waiting room of TCH…read moreafter waiting for 5 hours with out getting any form of treatment. We were seen right away and within 15 minutes, an actual physician came in to go over my 15 month old son's treatment plan depending on what the swab test results were.

First time to use an ER facility, after being unable to speak with PC Doctor. Selected Bellaire ER,…read morearea near PC Doctor. Overall rating of 5 stars, would have been higher if that was possible. The service was very professional and first class once we walked through the doors. All the staff that we encountered caring and knowledgeable. If ever we find ourselves in need of emergency care, this location will be our first priority for service.

Made an appointment online, filled out necessary paperwork online prior to arriving, came 5 minutes…read moreearly for additional paperwork, and was seen right at my assigned time. Very pleased with the primary physician and the front desk/nurse. Certainly deserve the high rating they rep. Great quality of care and efficiency. I recommend doing everything online prior to arriving because they allow you to choose your arrival time within minutes so there's no reason not to, and it makes everything easier for both parties.

Need to focus on the details. I found the sign in process a little wonky. Should consider giving…read morepatients an ipad versus trying type in a lot of information on a small phone screen. Care was fine, a bit of a wait. What was disappointing was the receptionist ask me about my pharmacy of choice and I specifically told the CVS on 20th in the Heights and gave her the address. She said that the one on Irvingdale in the sam zip as house, and I told her again that I did not care because it was further from my house and less desirable part of town. The prescription called in the Irvingdale location. Disappointing.

I'm so grateful to have come here today. Every staff member was kind, professional & caring. I'm so…read moreused to the front desk staff being rude & lacking not only professionalism but customer service. The lady at the front desk had a smile on her face & was genuinely kind to me. An immediate good first impression. Then the nurses & dr followed. The dr (I believe her name was Kristen but not sure) listened, was attentive, friendly, genuine & caring. I will definitely be coming back here if I ever need to. I am very appreciative, thank you all.

I've been here a couple times but this last go around they gave my son the wrong diagnosis. Said he…read morehad flu when he actually had strep. Looks like they read the wrong test. Unacceptable.

Stopped by at 7:50pm with a sick toddler. The lady at check-in was very nice, but they said they…read morecould not see us because the doctor was refusing care because it was so close to closing time at 8pm. There were three people in waiting list. Seems like the doctors were more concerned about their Saturday night plans than their quality of care. Would not use this urgent care in the future.

If you're in the Heights, this is a great location!…read more You can book appointments (same day) online and fill out all the paperwork online. There was a visiting NP when I went in, very nice and great bedside manner. Overall, you're in and out quick with no hassle.

The wait is always quick and the front desk lady and nurse are so nice and make me feel super…read morecomfortable. I come here any time I have an issue. The quality of care is top notch!

I arrive at 6:40 for a 7 pm appointment. The receptionist didn't even look up. Zero acknowledgement…read morewhat so ever. So I sat down not knowing that I needed to sign in manually. Two people walk in around 7:12 she greets them and lets them know they needed to sign in. So now I'm already annoyed cause I've been sitting here for 30 mins and someone else will be seen before me. Once my name is called I informed her that I had written everything down. No one wants to talk when they don't feel good! She continued to ask the same questions I answered when I booked the appointment online. Before anyone even looks to see if they are able to fix the problem I'm charged $180. It's now 7:30 and I still haven't been seen I am on my lunch break with is why I scheduled an appointment instead of just walking in.

Excellent service. caring professionals. Fair prices. Had a problem about billing, but Bill G. went…read moreabove and beyond to make everything right. My highest compliments to a quality employee!

This urgent care is awful. Go here for IVs I guess, but their medical capabilities are sketchy. I…read moreget they aren't doctors at urgent care, but I wouldn't even consider them nurses. The np had the audacity to ask me what I think the treatment should be for stepping on glass. Was barely able to clean the would, and let the receptionist wrap me. Then billed my insurance for surgery which then I had to pay a deductible for. They don't even answer their phones when you want to dispute it. On top of everything, the NP wrote incorrect notes which made my insurance claims a nightmare to settle. So many other urgent care options in Houston, don't go to Neumed.

Very pleasant experience every time I come, super convenient near my neighborhood. Very convenient…read moreto go online and schedule an appointment makes the check in easier. Staff and doctors are always awesome and helpful when I'm not feeling well. I bring my children here sometimes for quick care when they're not feeling good. I paid out of pocket for the visit which was $180. They do accept most insurances you can check their website before hand. A very nice additive to the neighborhood would recommend for non Emergency things like sprains, common cold, flu, strep...etc.

I wish I could come here but I cannot endorse a business that will continue to charge your credit…read morecard without informing you and when your EOB is 0 ( I met my out-of-pocket max). Lengthy calls to billing & management to no avail. This is FRAUD (illegal) business practices. Sadly, this is not Memorial Hermann... I filed a complaint with the Dept of health & for some reason it's out of scope. They must know this. I am figuring out where else to file a complaint. I already got my money back from my CC company. But they then charged my card AGAIN. They charged my card TWICE even though I got my money back from Amex & submitted a letter from BCBS stating I owe nothing.. moreover they charged my card without even sending me a receipt or notifying me. I just saw it on my transaction history

My husband works closely with older juveniles and there was a child that tested positive, we were…read moreleaving out of town and needed a rapid test. enTrust Urgent Care had a very well organized process, due to it being after the holidays, it was a bit packed but their wait time was lower than expected. Today we came in again, since we did go out of town, for our peace of mind we came again because of the well organized experience and they had a 30 min wait time compared to the 2 hours a few weeks ago. Thankful for the healthcare workers working around the clock to make sure everyone is safe.

I have recommended enTrust Immediate Care for years. I sent my friend there this evening expecting…read morethe same professional care I had praised. That is not what happened with Shaundralyn Matlock (listed as Dr. Matlock on the paperwork). My friend went in with a known tendon tear already documented on imaging. Matlock immediately treated that history as if my friend were lying. She lectured that "X-rays only show bone, not tendon," so the tear "couldn't" have been diagnosed that way. My friend explained it was the large round scanner -- an MRI -- and even said, let's not fight over the word. Matlock still acted as if the visit were a quiz. Then she questioned whether my friend had really been to urgent care or an ER, because "urgent cares don't normally have an MRI machine" and she doesn't have one either. That is not an exam. That is cross-examination. She never examined the knee. She never put her hands on it. She never looked at it. My friend described her standing far across the room -- "60 feet away" -- talking at them instead of evaluating the injury they paid to have assessed. The advice was basically: go back where you already were, or find an orthopedic. That is not treatment. That is a dismissal after collecting a visit fee. Urgent care is expensive. You pay for a provider who listens, examines the problem, and either treats it or gives a clear next step without making you feel stupid. None of that happened. My friend left angry, unexamined, and talked down to. I am embarrassed I recommended this clinic. If you go to enTrust, ask who is actually seeing you and do not assume you will get a hands-on evaluation. This visit with Matlock was condescending, incomplete, and not worth the money.

Managed to tear something in my shoulder in my sleep so made an appointment online for first thing…read morein morning. Check in was easy and receptionist was friendly. Dr was knowledgeable and kind. Was able to get an X-ray to rule out anything broken plus a shot for inflammation and pain. Feeling much better today with script for rest of week. Was in and out in about an hour & half.

I'm incredibly grateful for the care I received at AFC Urgent Care…read more After being sick for several days with what started as a cold, I initially visited another urgent care clinic (a different company). I was diagnosed with a viral upper respiratory infection and was only advised to use over-the-counter remedies like Tylenol, throat spray, and Flonase. Unfortunately, my symptoms continued to worsen over the next few days. By the time I decided to go to AFC Urgent Care, my condition had progressed significantly. The congestion had moved into my chest, I was experiencing severe coughing fits that made it difficult to breathe deeply, my body was extremely achy and lethargic, and I had developed wheezing and what felt like bronchitis. From the moment I walked in, the team at AFC took my symptoms seriously and addressed every concern with care and urgency. Because my blood pressure was elevated, they even performed an EKG to rule out any heart issues. They also ordered a chest X-ray to make sure I didn't have pneumonia since my lungs sounded concerning and I was wheezing. They treated me immediately with a steroid shot in the office and sent me home with a comprehensive treatment plan that included a steroid pack, a Z-Pak antibiotic, an inhaler, and prescription cough syrup to help with the severe coughing and difficulty sleeping. What stood out most was how every single person I interacted with -- from the front desk staff to the nurse practitioner -- treated me with genuine compassion and professionalism. They listened, thoroughly assessed my condition, and made me feel truly cared for. I left feeling confident that my concerns had been taken seriously and that I was on the right path to recovery. Thanks to their prompt and thoughtful care, I'm now improving and finally on the mend. I've been to this AFC location several times over the years and have always had great experiences. I recently moved and tried a closer urgent care clinic, but after that experience I will gladly drive the extra 10 minutes to come back here. The level of care and attentiveness from this team is absolutely worth it. Thank you to the entire staff at AFC Urgent Care for the incredible work you do and for helping me feel better. Your dedication truly makes a difference.