They were super friendly and attentive! I came here because I could not stop throwing up, they were…read morequick to take care of me and made me feel better in a couple of hours! Of course nobody wants to go to the ER but if I had to choose, I'd come back here!

Be careful They will submit false charges for services not…read moreprovided to your insurance. When the insurance doesn't cover the total they will call you to pay something you didn't receive.

I was seen immediately and treated with great care. Dr. Thiago Halmer and nurse Jordan were both…read moreextremely attentive and supportive.

Came here for food poisoning since all the urgent cares were closing soon or already closed. They…read morewere able to get me in right away not a super busy emergency center. Everyone that helped me here was super friendly. I posted a picture with all of their names. My RN Bill was amazing. You can tell that they really like what they do. Even the doctor had great bedside manner. Hopefully, I don't have to come here again or anytime soon, but if I do, I know exactly where to go lol thank you to the staff!

I went to the Houston Methodist Emergency Care Clinic on Thanksgiving due to severe back and leg…read morepain that left me barely able to stand or walk. I expected compassion and basic medical care, but instead I left feeling humiliated, ignored, and unsafe. Although the doctor briefly spoke with me, no physical exam of any kind was performed. When I asked for assistance to the restroom because I was struggling to walk, one of the nurses simply pointed down the hall and didn't accompany me. I nearly collapsed while trying to get back out of the bathroom and was screaming in pain, yet that same nurse rolled her eyes and walked over slowly before finally helping me into a wheelchair. It was clear she did not care and found me to be an inconvenience. Another nurse, Sonny, was also incredibly rude and lacked compassion entirely. She seemed annoyed by my questions and at one point even said, "Well what do you want me to do about it?" I understand it was a holiday and the staff may not have wanted to be there -- but I certainly didn't want to be there either. I was in a medical crisis and deserved to be treated with basic empathy, not dismissal. The only person who provided quality care was a nurse named Mohammad, who was kind, attentive, and treated me like a human being. I am genuinely grateful for him. Unfortunately, the actions of the rest of the staff overshadowed everything else. I felt vulnerable, helpless, and disbelieved throughout the experience. This clinic made me feel like my pain didn't matter and like I was a burden for needing help. I would not recommend this clinic to anyone, and I believe this location is a disgrace to the Houston Methodist brand. No patient should ever be treated the way I was treated.

Swollen hand on a Saturday am. Great triage , blood draw, X-ray and a dose of antibiotics!…read more Everyone was nice and professional and the facility was larger than I expected. I got great service.

My daughter had a throat infection on an early Sunday morning. We showed up, they took care of her…read moreand we went back home. Staff was very respectful and professional. Her infection cleared up after a round of antibiotics.

This was my first time going to this emergency room. I was greeted by Ms. JoAnna, she helped me…read morewith my visit. Doctor Hossaim was also helpful and very knowledgeable. I would recommend this emergency room to anyone that like good customer service. I would go back again. Mr. Wilmore

I chose to come here last minute as you do when you head to an Emergency Center. I was thoroughly…read moreimpressed with all of the staff members. They treated me like family and it felt like home. Thank You Guys! -Ruben Hope

Doctor Bo is the man!!! Sliced my finger at work got sent here and couldn't have asked for a more…read moreawesome person to handle the situation. Great guy, if you come here you will be in great hands. Thank you for everything.

The quality of care, respect, and compassion, for us was…read more immeasurable. The time taken to explain the illness, treatment protocol, medication dosing, need for return if symptoms worsen in both verbal and written method assured we had complete understanding how to care for ourselves on discharge. The quick response placing my daughter in a room from the lobby, exam, and lab tests was impressive. This group of professionals from registration, to MD, NP, RN, and lab could give a seminar on how to provide excellence in care to Free Standing and hospital based ER's. Its the standard others should strive for none less. After they got testing back with her permission they told us we were at risk, due to the type infection and our exposure to her sickness. We were tested and prescribed prophylaxis as recommended by CDC which checked the box for standards of care as well. Healthcare treatment is a choice and as an Registered Nurse myself working over 40 plus years in critical care and ED sometimes your experience is far less than desired or standards of care. Today as a family we were lucky to choose Rice Emergency Room. We are from out of town just blindly walked in but if I lived in Houston Rice ED would be my first choice for care. My decision would not only be from a patient's perspective but as a Healthcare professional. I did not disclose I was a nurse there was no need to. Thank each of you Rice ED staff .

After suffering an unfortunate fall I had to visit a Doctor immediately. Rice ER came up in my…read moreGoogle search right away. Checking in at the front desk was easy and the Receptionist assisted me so patiently with all I needed to present to her, transparent with cost, and related to what I was going through - letting me know that all would be ok (because she went through something similar). I was seen right away and everyone was so kind and considerate of my injury. The Doctor was very pleasant and provided me with the utmost in care and recommendations. I've never suffered any bone breaks before and I'm grateful to this team for keeping me calm and hopeful. Thank you Rice ER for everything!

Walked in at 2am with a sick toddler. There was no line, everyone was super nice, and they saw us…read moreimmediately. Nurses and doctors were great with my kid. Thank you for taking care of my little man. I'm cringing to see when the bill comes, but taking care of the little man is most important.

I came here for X-rays. I accidentally went to the wrong location, but the staff here were so nice…read moreand allowed me to take my X-rays without having to go to another location even though it was my fault for not paying attention to the location. I was greeted with smiles and quickly and convienently checked in online. I was escorted to a private waiting room for females since I had to change into a gown. They waiting room was nice and quiet with lockers and a tv. The quality of care from staff taking the Xray was also very friendly and nice. I would highly recommend coming here if you need imaging services.

Avoid HCA Houston Healthcare at all costs…read more I went to the ER for what was a roughly one-hour visit. I received a CT scan, was forced to do a urinalysis and spent maybe five minutes with a doctor. The hospital billed over $31,000 for this. Over $28,000 of that was just for the CT scan alone. Even with strong insurance coverage, they still collected more than $4,000 for this visit, and I'm being charged over $1,000 out of pocket. That alone is outrageous, but what makes this truly unacceptable is what happened after. I spent MONTHS trying to get a clear, honest explanation of these charges. I asked multiple times for their chargemaster rates and fair/self-pay pricing so I could understand how a one-hour ER visit could cost this much. They refused. No transparency or accountability, just an enormous bill and zero willingness to justify it. This isn't just expensive healthcare, it feels deliberately opaque and predatory. Patients are left completely in the dark while being charged absurd amounts for minimal emergency care. I would never return here, and I strongly recommend others think twice before trusting this facility. There are better, more transparent healthcare providers out there.

My son was allowed to go home like this to die shortly after being transported by ambulance under…read morethis conditions. Doctors couldn't make a call to save him from his mental crisis

I'm incredibly grateful for the care I received at AFC Urgent Care…read more After being sick for several days with what started as a cold, I initially visited another urgent care clinic (a different company). I was diagnosed with a viral upper respiratory infection and was only advised to use over-the-counter remedies like Tylenol, throat spray, and Flonase. Unfortunately, my symptoms continued to worsen over the next few days. By the time I decided to go to AFC Urgent Care, my condition had progressed significantly. The congestion had moved into my chest, I was experiencing severe coughing fits that made it difficult to breathe deeply, my body was extremely achy and lethargic, and I had developed wheezing and what felt like bronchitis. From the moment I walked in, the team at AFC took my symptoms seriously and addressed every concern with care and urgency. Because my blood pressure was elevated, they even performed an EKG to rule out any heart issues. They also ordered a chest X-ray to make sure I didn't have pneumonia since my lungs sounded concerning and I was wheezing. They treated me immediately with a steroid shot in the office and sent me home with a comprehensive treatment plan that included a steroid pack, a Z-Pak antibiotic, an inhaler, and prescription cough syrup to help with the severe coughing and difficulty sleeping. What stood out most was how every single person I interacted with -- from the front desk staff to the nurse practitioner -- treated me with genuine compassion and professionalism. They listened, thoroughly assessed my condition, and made me feel truly cared for. I left feeling confident that my concerns had been taken seriously and that I was on the right path to recovery. Thanks to their prompt and thoughtful care, I'm now improving and finally on the mend. I've been to this AFC location several times over the years and have always had great experiences. I recently moved and tried a closer urgent care clinic, but after that experience I will gladly drive the extra 10 minutes to come back here. The level of care and attentiveness from this team is absolutely worth it. Thank you to the entire staff at AFC Urgent Care for the incredible work you do and for helping me feel better. Your dedication truly makes a difference.

Managed to tear something in my shoulder in my sleep so made an appointment online for first thing…read morein morning. Check in was easy and receptionist was friendly. Dr was knowledgeable and kind. Was able to get an X-ray to rule out anything broken plus a shot for inflammation and pain. Feeling much better today with script for rest of week. Was in and out in about an hour & half.

Best emergency room facility in neighborhood! Good staff! They took great care of my family member!read more

My daughter visited this ER because it was close to home and received horrible service and care…read more Staff inattentive. Did not provide appropriate care or explain a path for addressing the health concerns. Left with no diagnose or assurance that proper treatment was given. Had to visit another ER two days later to have all boxes checked, which has always given quality care to my family through the years. At Fondren ER, equipment wasn't working to rule out possible virus. Wanted to do a ct-scan yet didn't offer a blood test first to see if it was necessary. A blood test was given after request to ensure a ct-scan was needed but information was given to the daughter boyfriend and not to my daughter direct from Dr on duty. An IV port was put in for 5 hours, with no medicine or IV given. No EKG given even though the complaint was chest pain and tightness. Dr did not thoroughly rule out anything through proper sequential protocol of tests. Very disappointed in the lack of care and health services and working diagnostic equipment available. I have since read multiple reviews that this ER has consistently had these issues of nonworking diagnostic equipment available and poor health service. Know before you go is my warning!