Big shout out to Rich and his team for a fine job done ! Replaced carpet with hardwood, looks…read morebeautiful. Efficient, on time and friendly.

Rich and Son do an amazing job. Their prices are more than reasonable. I've used them several times…read morefor my flooring needs. They are the best in Dekalb County. Sandra was very helpful with getting everything set up and ready. I will continue to use them for my future flooring needs. I highly recommend Cortland Flooring. Thank you, seriously amazing work!

Like many others here, I had issues with Empire's installation and product. However, I think it's…read moreimportant to share that Empire eventually made things right for us. It took some time and patience, but after quite a bit of back and forth, we reached a satisfactory resolution, and our floors now look great. Stay calm and kind. Most of the people you speak with are not decision-makers; they relay your issues to those who are. If you treat them kindly, they will "fight" for you and prioritize you as a customer. If you're not satisfied, ask to speak with managers and have all your information and proper documentation ready. Again, I cannot emphasize enough how important it is to remain calm and kind. You can achieve a reasonable resolution. Don't give up and they will make things right.

I was incredibly unhappy with Empire. To begin with, they were the best price and they had a floor…read morethat matched others in a house I bought. The salesman did not notice that there was tile below the current floor or even think it might be an asbestos floor. I know he saw the floor because I watched him. When the installer showed up, he said he could not install because of the asbestos. I had it remediated and the installer came back. He put in the new floor but refused to move the furniture into the rooms or re-install the closet doors. He said they did not tell him he had to do this so he did not have a crew with him to do it. His supervisor promised another appointment in a few days to move everything back. I began calling Empire a day or so later to confirm the appointment and was told there was not one. Each call I made to them told me something different. Finally they told me that they would not move furniture into a room that they did not take it out of or re-install doors that they did not take down. My contract was clear that they move furniture in and out. There was one larger dresser that we could not get into the room and had to hire some moving guys to do that and of course, to pay for that. Empire has offered me a credit of $140 which is just a token to me. The salesman, the installer, the people on the phone, the supervisor, they all had a different story for the issues we were having. Hence, I would not recommend this company. And if you use them, not only get it in writing but record your phone calls (totally illegal) but I wish that I had.

Our carpet installers worked hard, but they weren't given the right amount of material, and…read moreseparation places are seen. It could also be the quality of the carpet. We had to call the salesman to follow up on the date of the installation, though he had said he'd call us. None of these things are really unique to Carpetland, in my mind, though. Price seemed average.

On top of this bad experience, I then had my entire second floor carpeted with premium carpet to…read morematch my master bedroom, costing more than $7k, and the new installers put a hole in my wall. I was told by the management team that it was my fault since my wall didn't have the proper 2x4 in the corner joint to stretch the carpet, what?? My house is 18 years old and passed all inspections, I just wanted to update my flooring. They refused to make repairs to my wall and said I would have to go through their installers, which never called me back!! I would recommend never doing business with this company!!

If you're smart you won't deal with Delanos/Harley their flooring installer. Harley farms out…read morebusiness he doesn't want to IRRESPONSIBLE coworkers (Zack) who come to your house and make MESSES w/out bothering to clean them up. They (Zack) promise to do the job on a certain day then call repeatedly to reschedule it to another day. (Zack did this THREE times). TOTAL WASTE oF TIME. When you call Harley about problems you are having with the installer which HE SENT TO YOUR HOME, HARLEY acts like he knows nothing about it??!!??!! I gave one star review only because I had to. Harley and his incompetent/irresponsible fellow staff members are a waste of time.

Joe, staff at Delano's, has gone above and beyond to assist me in my home remodeling project. He…read morehas a wealth of information and provided literature to support product and install process. He has made referrals for reliable contractors for things needing completion after flooring install. Zak and Tony (aka Harley from other review) also did a fine job. Both were on time, reliable and communicated with me regularly during the job. They also responded to needs that cropped up after job. They cleaned up their mess and left the work site as clean as a remodel site can be. Would use again and recommend.

Here's the design I'm trying to achieve. Here's pictures to make sure you see my vision. Can we…read moreachieve it? And now, everytime I'm in my kitchen, I'm reminded of how Floor to Ceiling never achieved my design vision. Too many changes made on the job, most unnecessary. (especially fixing an unsatisfactory installation error for "free", and adding that cost to another area of the budget.) I'm not going to list all the issues I encountered--but buyer beware. After paying a pretty penny, when all is done, you have to live with it. Look around. A company is as good as who they contract the components out to.

Came here last February to get some ideas regarding a bathroom remodel. We were given a part-time…read morecollege intern to help us thru the process of looking at vanities, tiles, toilets, etc. Kind of high pressure and very expensive materials. Well they sent out 4 contractors to appraise labor costs. Total cost was about 15,000. They were so unimaginative. Didn't even have design software to assist in the visual representation. Found some one else in Sycamore at almost half the cost. Project is complete and we're very happy. We will never go back to the extremely expensive Floor to Ceiling.