It was the time again for car maintenance. I just did an oil change and tire rotation, which was…read morepretty pricey at 155. They did upsell more recommend services like coolant and tire alignment, but that would have jumped to over 700. I just stuck with the basic routine. I waited in the lounge, scrolled through posts, and surfed the net while I waited. Got texted with inspection notes and recommend services, but I declined. After an hour and half later, they texted me and said they were done. I paid the bill in the counter and left. The service staff are friendly and helpful, but the prices here are very expensive. But they get the job done and I trust them because this is the place where I bought my car. For other advanced services, I might look elsewhere for cheaper prices and still reliable. But if you are looking for reliability and friendly staff, Autonation is still good. Overall: B

The good old bait and switch. They list a car on their website as available. You contact them and…read morethey tell you to come on down. You asked for pictures of the interior and they tell you the car is being "reconditioned". This goes on for a couple of days. The car is still on the website as available. You go down to the dealership to see the car and the car has "been sold". Two days later, you see the car still listed on the website as available. Your daughter messages them from a different phone number and asks if it's still available. They say it is and tell you to come on down today to see the car. You say ok, please send a video or pics of the interior and I will come today. They then say the car is being "reconditioned" and won't be ready to show until Wednesday. This happened twice on the same car with two different salespeople and same vin number. Don't waste your time.

Jamarley was a prince! Great communication, completely transparent, honestly wanted to help me find…read morewhat was right for me. He showed me all the cars on my list, was VERY patient and personable, and answered as many of my questions as he was able. Lots of brand knowledge in that young man! Matt in finance was so open, honest, and straightforward, I could barely believe it. The time we spent in his office was much more like hanging out with a friend. Awesome guy. Deep product knowledge. I was completely caught off guard by the Nissan Ariya! I came to look at a different car, but as soon as I sat in it with Jamarley, I was blown away. I could not be happier with the service they provided me, the car I found with their help, or the deal I found there.

inquired about a vehicle... instantly was emailed by four…read moredifferent "people". three went to my inbox, one to junk, all with no actual substantial content. stop the games and just sell products for honest prices!

A HUGE thank you to Jose Salazar at Holler Hyundai. (Deon Hendrix was a great other help in the…read moreprocess as well). Jose made purchasing a car so easy. He connected with me via text and email initially. I appreciate that as I had been trying to collect information while at work. It made it less stressful than multiple repeated calls. We set up a time on Monday for Thursday. I thought I wanted one vehicle and he had it ready BUT changed my mind of trim and he was super flexible and got it ready for me for arrival. He had the car ready when we arrived, so we could look at it. He was incredibly welcoming and kind. Thomas (Tomas?) in finance was very kind and welcoming as well. He was incredibly helpful and answered the hundred questions that I had. Although it took a bit longer than I had anticipated in my mind (I always go in with hope it'll go quickly ) - it was still a very smooth process. I'm hoping that returning for service will be just as great but this was the most straight forward, hassle-free car purchasing interaction I've ever had.

It was quick and easy. We've been using this dealer for our cars. Ramon is the best. He takes care…read moreof us always. He's very knowledgeable about the car, any car. The manager, Michael also took care of us and got everything done quickly.

The Loaner Car saga continues as Lexus of Winter Park is charging me small amounts on my credit…read morecard almost 2 months after I was given a loaner for an expensive service that took 2 days for them to complete. The nickel and dime treatment is certainly not worthy of an upscale, luxury car dealer. Shame on Lexus of Winter Park. .

Lexus makes a great car…read more Lexus engineers and designers work hard to make it a great value. Lexus has a strong brand.A beautiful logo.Beautiful showrooms. You can get a cold bottle of water with the Lexus logo on it.You can get snacks.You can get a nice loaner car while yours is being serviced. Unfortunately, none of those things are what truly matter. What matters are the people. The people answering the phones.The people communicating with customers.The people solving problems.The people deciding whether the customer matters or not. One of them is Ismarely Justiniano.Another is Morgan Allen.Another is Scott -- not even officially a service advisor yet, but trying to help.Another is Sal Sardisco -- the manager in service. They all matter. Because when they do their jobs well, all the branding, logos, showrooms, and marketing suddenly become real. "THEY" are Lexus. Everything else only matters because of them. The ownership experience is only as strong as the people representing the brand after the sale. I purchased seven vehicles from this dealership and meticulously maintained every one of them because, for years, these people made owning a Lexus feel like more than just owning a car. They made it feel like someone actually cared. That is the true value of a luxury brand. And if that culture ever disappears, customers notice it immediately. I am still a Lexus owner. And I'm still proud to be one. But Lexus should never forget: People build brands -- not buildings- maybe snacks- haha

I made an appointment yesterday for today to run diagnostics on my 2001 f150 having a fuel/air…read moreissue. When I scheduled it they took all of my info about the truck. Year, mileage, issues. I even called them on the way this morning to let them know I was running late and they told me no problem. When I arrived and checked in, after struggling to drive there because my vehicle is having issues, I was told they won't help me because my vehicle is more than 15 years old. At no point during TWO phone calls in which they had all of the information about my vehicle did they tell me they couldn't offer me service. They wasted my time and almost caused me to break down on the side of the road for NOTHING trying to get there. What a colossal customer service failure. absolutely horrible. I will never give them my business for anything and I was thinking about getting a new truck.

Completely Unprofessional - Stay Far Away from Peacock Ford…read more I brought my EV to Peacock Ford for a basic tire rotation and an issue with the front camera. What followed was one of the most frustrating, time-wasting experiences I've ever had with any service center. Mr. Jordan promised that if diagnostics weren't completed the same day, I'd receive a loaner the next day. That never happened. He ghosted my calls, ignored multiple voicemails, and only responded days later with a text saying my vehicle was "ready." When I showed up, they hadn't even fixed the issue -- just held my car for 4 days, ordered parts, and told me to bring it back next week. Worse, Mr. Jordan was extremely rude, blaming me for calling late and implying that my expectations were the problem. Not once did they offer a loaner as promised or keep me in the loop. Bottom line: they wasted four days of my time, didn't fix anything, and treated me with complete disregard. If you value your time, your vehicle, and basic customer service, avoid Peacock Ford at all costs.

In 2020 we bought a used car from Holler. They treated us very well. They made it so easy - no…read morehaggling, no hidden fees. They gave me a great trade-in on my car. Then, we had the idea that we needed to replace that car (which was still in good shape). We saw a number of great prices on what we wanted, but each time, we saw reviews saying that there were hidden fees. Then we remembered Holler. No hidden fees. No haggling. No arm-twisting. And good prices. So, last week, we bought another used car from them. Same open, patient treatment. They didn't offer the greatest price on the trade-in, so we went elsewhere for that. But Holler gave us a good deal, and they've really earned our confidence.

I am very sad to write this review. This is because I referred my friend due to my previous amazing…read moreoutstanding salesman (withholding the name) it all was really good until my friend was told that she lost the 941 credit for the school deal because she did not get her funds until Tuesday 8/4 when the deal ended. However, this is the fact: she was highly encouraged to go ahead and sign paperwork to hold the car until her funds could come through on Monday 8/3 but never put any money down and trusted this dealer with the information. Not being able to come in until Tuesday 8/4 due to circumstances beyond her control, they actually told her that she lost her credit for the $941.oo! Are we missing something here? She signed the paperwork on 8/1 "to hold the car" as she was told? I am posting this out of principle. RICARDO is the manager who made this decision. The paperwork is fact being signed before the school deal ended. Mr Ricardo, I hope you read this and make restitution for my friend. This occurrence is the very reason why the public do not trust car dealers, and this matter cannot get any more factual. You needed to do the right thing and honor my friend with the $941 credit as she would not have ever been there WITHOUT ME PRAISING YOUR CAR DEALERSHIP THOUGH IT WAS UNDER A DIFFERENT MANAGER LAST YEAR WHEN I BOUGHT MY OWN VEHICLE. Written with facts without emotional slandering. Thank you.

I purchased a used vehicle from these guys. The car was in great shape. I expressed some concerns…read moreover one of the salesman that my wife and I were interacting with. The general manager called me personally to resolve any concerns and took full accountability and ownership over the situation. I would hands-down recommend this place. The ownership cares about making a customer feel more than just a transactional experience.

Wonderful Dealership, really nice cars, outstanding quality, ask for Rich Gray he will advise you…read morewell, trading, financing and knowledge on any car. Thank you.

I recently purchased a gorgeous and beautifully maintained 2014 Mercedes E550 from Amer, (the…read moreowner) at Car & Quest in Winter Park, and couldn't be happier! Right from my first visit, I quickly felt at ease when greeted by Rania at the front desk, and grew more comfortable once I found out that this dealer was a long-running family owned business filled with down-to-earth luxury car enthusiasts like Iash, who walked me through the cars' virtues, (which there are many, I came to find out). The whole experience of getting to know the Sultan Family (even Mom, Carry) was very enjoyable and non-pressured while I decided on the car purchase. I would highly recommend Car & Quest and plan to be a long-time customer.

Seems to be a fair guy. I know people that trust him to find them the car they want. I may do the…read moresame. There is nothing fancy about the location/office, but the cars all look to be in great shape and I do believe he knows how to pick good cars for his lot. I am a fan as of now.

I had my BMW in for service today due to my back window starting to become unattached from the…read moreconvertible top. The top still goes up and down and has never leaked. I love my car. It will take several weeks to get the top in and be ready for the dealership to install it. Wesley my service advisor is keeping my car inside locked under cover and out of all weather conditions Florida has to offer. I am getting the convertible top replaced and have been reassured it will be in working order and no leaks ever. My daughter picked me up and we had a good breakfast at the BMW cafe before leaving. I will keep you updated on how things progress with the service department and Wesley my service advisor.

Was told I needed to wait 2 hours! It's now going on 4, I have never had such slow service at any…read moreother BMW dealership service station. I am not happy

I enjoyed my first experience at this Dealer. I was not aware about the mobile oil change service…read morefor The Villages. I might take advantage of that unless I want spend a day in Orlando. The Service Advisor was pleasant and professional. I would definitely be returning and if I ever plan on trading my beautiful 2022 XC90 for upgrade, I would start with The Volvo Store. I definitely recommend them for Service.

Came in to just appraise my car and car shop and ended up walking out with the car I was set on…read morebefore walking in. Michelle was amazing, friendly and real with us which made the process easy and reassuring! I've owned 8 cars previously and this was the smoothest purchase with Michelle by far! Happy to drive my new whip and show it off!