I love how this business operates. It is a family run business and it shows. Custom Movers not only…read morewas very professional in their approach but they also offered personalized attention through my entire journey as a customer from my initial call to loading my items onto the truck. I can't say enough good things about this company.

I spoke with Mark and Cody who both would ensured great customer service. They promised a service…read morethey absolutely could not provide. Avoid and don't waste your time.

Movers did not put the goods in the directed places in the house. They left the boxes floor to…read moreceiling in one room. They said it was because of cat feces on the floor. There were no cat feces in the bedroom nor in the basement where we needed the boxes and bins to go to. The homeowner is upset that one room is essentially a fire hazard and the egress from that room is blocked. I paid $1460 to have my belongings placed in certain areas of the house, and that did not happen. June 2, 2024 After several phone calls to EE Ward in Grove City, my nephews and I agreed to a crew returning to the house to place the boxes in their respective places (bedroom, basement). My nephews and I cleaned the cat litter issues. While on the phone, my nephew explained that I am elderly and disabled, and he is recovering from lung cancer. A crew of three movedthe boxes on Friday, May 31. Marcy, Shayna, and Janine were quite helpful in resolving this complaint.

We moved from Raleigh, North Carolina to Columbus, OH and the movers were great! I've moved long…read moredistance five times before and the guys have never been this good. The only thing I would say that was a negative was I had to call three weeks in advance to schedule. But that was fine since we had 30 days to close on our home. It's summer, I get it. But the movers who showed up were incredible. Our driver Jake made sure all our floors were covered with mats or cardboard so we didn't get scratches. This was great because our floors in Columbus were brand new! We tipped each guy $100 since they were so good. They wore masks which my wife appreciated as well. Here's some pictures from going to check out our stuff in storage. Nice warehouse your for my sons and great people! Thanks Jake and team!

Lucas moved me 3 times when I was in an apartment, soon as I buy a house, I text Lucas to move me…read morein my new home over a month and a half ago, the day of my move, he doesn't call or confirm my appointment, he just blows me off with 2 days left in my apartment and i had to find more movers in literally one day, so this was a horrible customer service experience! Go on the Columbus Black own Facebook page to get reputable movers! They seemed not to care putting me in a bind! VERY UNPROFESSIONAL!! I really think he blew me off for a larger job!!!! NOT COOL!!!

Lucas was great! Super efficient, professional, and got everything right where we wanted it with…read moreno damage to any items or property. Reasonably priced and would 100% recommend!

Avoid this moving company…read more Our belongings were packed and wrapped so poorly that numerous items arrived with significant damage. Furniture that should have been properly padded was left inadequately protected, resulting in deep scuffs, gouges, scratches, and other damage. We have thousands of dollars in damaged property, including furniture, electronics, and baby items. The most frustrating part is that the owner admitted the packing job was unacceptable. His exact response was: "Yes this is horrible. That was a half a** job." He then asked what remedy I had in mind. I explained that many items would need to be replaced, listed the damaged pieces, and asked him to propose a fair compensation amount. Since then? Silence. We spent $1.5k for them to pack and load. I've followed up multiple times over the past two weeks and have been completely ignored. When I called from other numbers, the owner straight hung up on me. Mistakes can happen in any business. What separates a reputable company from a bad one is how they handle those mistakes. A company that acknowledges a "half a** job" and then ghosts the customer instead of making it right is not one I can recommend. If you value your furniture and personal belongings, I would strongly suggest hiring a different moving company. I would never trust them with another move. I have photos documenting the damage, screenshots of our conversations, and the owner's admission that the packing was unacceptable. We have moved across the country serval times and have never encountered such a terrible packing job.

Movers and More were so great to work with. They were right on time and I couldn't believe how…read morequick my move went. They moved quite a lot of boxes and my heavy furniture without issue. Before I knew it they were ready to head to the unload location, and they got everything in without any damage and set up where I needed it. Plus, they were pleasant and extremely responsive to boot! You will not be disappointed.

I was first made aware of Island Express Movers because they left a flyer on my door. I noticed…read morethat they were offering moving services at a 10% discount. Since I was about to move I decided to check out their website and everything looked legit. I assumed since the owner lived in the same complex as me, they would be crazy to scam or associate in an illegitimate manner. Big mistake. I spoke to Whitney (Which I have learned is the owners wife) who assured me that a 1 bedroom move should take no longer than the 3 hour minimum. We booked the movers to arrive between 1 and 2. I paid my $100 deposit by credit card. On the day of the move, the owner called me and let me know the movers would actually be early. So I made sure I was prepared. At 1:42, I grew concerned about them showing up at all. The movers showed up a little after 2pm. They took their sweet ole time coming out of the rented U-Haul truck and up the stairs to greet me. I let them know every single thing I was moving was located in the room by the front door. They looked at me confused and asked to check other rooms to make sure nothing was left behind. Almost as if someone could not be organized and prepared. They started moving my boxes 1 by 1, no literally they used their delicate hands, fully accessorized with a diamond pinky ring to lift EVERY SINGLE BOX one by one to ensure that was the box that they wanted to carry. They did not carry more than 1 box at a time, so they single handedly lifted each box to ensure they were not carrying the heaviest ones. They ever so carefully walked down the 12 steps to the truck making sure not to scuff their brand new jordans on the way. About 2.5 hours later, we were finally on the way to the new place. Once we got there, only one guy was working because the other decided to stop and take a shit in my bathroom while I ran to get them the water that they had asked for. It took a total of 6 hours to move to a 1 bedroom apartment. 30 boxes. 1 king bed. Couch and a few odds and ends. Upon payment they demanded it be cashapp or Zelle. I told them I had neither and they started complaining about how I need to pay. I offered my credit card and they flat out said I could not pay with a credit card. The total was DOUBLE my original quote. They made sure to drag out EVERY.SINGLE.MINUTE of this move. I finally called my bank and made sure I was able to Zelle without any risks. They assured me I was safe to do so, so I sent the payment. OH! But not before one gentleman decided to offer his services of helping me make my bed that came with a sinister wink. Once they left, I texted the owners looking for a receipt to see what I actually had been charged for. No 10% off discount. No discount on the fact they used their time to shit in my bathroom. Nothing. Just a double-charged bill. I texted the company the next morning about my concerns. They replied with a half-ass response about giving them 48 hours to look into the issue and they take these issues seriously. I neglected to also let them know about the damaged dresser, damaged door and missing box. I figured, one issue at a time. 48 hours and 1 minute later, I heard nothing from them so I called my bank. And would you guess I can't file a dispute since I used Zelle. They made sure I had no way to recoup my money due to their negligence. I started researching their company and I am honestly shocked at the amount of fraud I was able to locate. They are not DOT registered. They have no permission to operate in a trucking capacity in any transportation manner. Most of the "reviews" on their site are fake. A quick reverse search showed that. I have been in contact with every single company they stole photos of. The picture of the large piano, showing how they can safely move furniture, also not theirs. It is a duplicate of a hotel in Japan. Their entire site is copyrighted. Which I am pretty sure makes this whole scenario a lovely case of Copyright infringement. I honestly wish I had done proper research before I hired this company. Typically I use larger, commercial companies and this time I wanted to try and help a smaller company instead. Charite and Whitney Gonzalve are the epitome of what it is like to be despicable human beings. They are a prime example of what is wrong in this world. They are complete scam artists and deserve every millimeter of bad karma coming their way

I can't recommend them enough! John and Franco were prompt and very professional. We were able to…read moremove the same day we called- that was an unexpected bonus! Thank you for a truly stress-free move!

This company best of the best..Josh was really friendly with great service and availability…read more. Prices beat others and they was careful with my belongings..I would recommend this place to everyone and know I'll be calling them again..Thanks moving guys!!

Great company! Reliable, honest and reasonably priced. Did a great job for us. Will definitely…read moreuse again if needed.