We ordered and paid for a custom fireplace screen in mid December and they said it would be…read moredelivered in early February. We had other home projects going on so this wasn't front of mind. Now that it's the second week of March, my wife called them on Sunday and she was told that someone would call us on Monday. No call. She called again yesterday and was finally told that the screen "got lost in shipment from the manufacturer". IF that is true, why was there no follow up on the order with the manufacturer? They said they could have one made and shipped in 2 weeks. Interesting. We declined because they should have known that the order was 4 weeks late. They have been in business for a very long time so someone dropped the ball and the customer who paid in full 8 weeks ago, shouldn't be chasing down their order. Disappointing R&P C

I came here initally to browse fireplace frames and ended up browsing other items as well. I…read morepurchased a couple different products (fireplace frame/cover and dining patio set) here. The store has a wide variety of options to select from for fireplace products and patio sets. They also sell and install other outdoor products (ie. grills, mailboxes etc). It's nice that the store is also open on Sundays. Customer service: The staff here are knowledgeable and helpful without sales pressure which is appreciated. The purchased products are typically delivered very quickly if in stock and they try to order and deliver asap if not in stock. I haven't had any issues with returns if I was not satisfied with the product. I've worked with both Shane and Mike. *We did end up having to exchange a chair as it had a scratch and I wanted some touch up on the table because I saw marks on the table initially. I didn't appreciate the comment "you are being too picky" made by the delivery man. It is just not a comment you'd make to someone that is purchasing pricey furniture. I'm paying more than normal for the furniture so yea there's a reason I'll want the furniture to be in good shape. Costs: The costs may be on the more pricey end but they carry good quality products. The purchases were made within the past 2 years so I'll provide an update if anything changes. I'd recommend this place if you are looking for quality fireplace products or outdoors items in general. I'm sure I'll be back for more. :)

My husband and I had just moved to Chicago when we discovered this business. We had purchased a new…read moreking-sized bed and were wanting an eclectic style bedroom, so we decided to procure our own nightstands instead of ordering the ones that matched our bed. We searched online for over a month, visited five or six furniture shops, and even made a special trip to Chicago's Chinatown to try to find something unique. Our greatest setback was the lack of quality in the pieces we saw. My husband stumbled on a local listing for a gorgeous crimson nightstand from M&E that was priced to sell. I love restored furniture and creative vintage flips. We drove thirty minutes to pick up the piece. The owner's inventory was stunning; beautiful and vibrantly colored vintage furniture that was carefully restored. They are extremely open and friendly people who are passionate about what they do. Their prices were more than fair. We were hooked. We asked them to keep us in mind for another nightstand. Not only did they keep in touch, but they found one! They re-did it to our liking and set an appointment for us to come by and get it. Then, my husband spotted another one that he loved more. They graciously offered to repaint it to our liking (at no extra cost, though we offered) and sell us that one instead of the one they had prepared for us. With a generous spirit like that, they should be in business for a long time!

If you are looking for creative and well built furniture in the Chicago suburbs, look no further!…read moreFrom Hollywood Regency, French Provençal, Art Deco, and sleek modern designs, there is nothing these owners can't refurbish. Their trademark is well built furniture with great bones, then they take it , work their magic, and turn it into something exceptional. I am very happy with the two pieces that I purchased.

Jeff diagnosed the problem with our fireplace and was able to repair. easy to work with and…read moreexplained everything well

I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in…read more2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.

It's too bad that Kirkland's is closing at the end of December. It has a great reputation in the…read moreArlington Heights community. I went in to take advantage of the 30% off clearance sale. There were many cute Christmas and fall decorations to choose from. I ended up getting some candles that were too well priced to pass up. Service at the cash register was slow to check out. Shop at Kirkland's while you still can.

Kirkland's was slated to close at the end of last year but it's parent company Bed Bath and Beyond…read moreapparently decided to keep this store open. It is now fully stocked with new items . There was a wide variety of home goods, furniture, lamps, kitchen items , candles and pillows. Prices varied and many items were on sale. The store is spacious and the items are nicely displayed. I have stopped in many times, but despite the great layout and displays, I always leave empty-handed.

A shout out to Crest Furniture (1213 E Rand Rd, Arlington Heights,IL) & Josh for their customer…read moreservice, going far and above to help us out. It's a pleasure having them in our community and doing business with them. Thank you again

DO NOT SHOP HERE!!! AVOID AVOID AVOID AT ALL COSTS!!!!!!!!!…read moreI would not even give this place one star if I could. I purchased my furniture months ago and I still do not have it delivered. They just let things sit in a warehouse for weeks upon weeks before they get it moved. Every update is just another delay. At this point it will be almost a year before I see my furniture if I am even lucky. AND you have to constantly be the one to follow up with them for a status update. And they never have an answer other than oh it will be 1 month later than they told you and it just keeps going on from month to month. It's BULLSH*T! Do NOT waste your time, money or energy! Absolutely awful, horrible customer service. They do not treat their customers right. NEVER EVER SHOP HERE!!!!!!!!!!!!!

Someone referred to At Home as the "Walmart-sized HomeGoods."…read more Say no more. Hold my Prosecco. Was this a trip that merits a day off work? Should I drive my SUV with the back seats folded down? All the posts on my FYP seemed to suggest that I would hit the Halloween decor jackpot. I encountered several hiccups on the way due to my GPS misdirecting me -- one trip to the Old Orchard Country Club. I was so disappointed. Basically not a HomeGoods at all. Not the vibe I was looking for at all. This is a giant warehouse (somewhat) filled with indoor, outdoor, housewares, tchotchkes, etc. If you need an outdoor pot, a plant stand, a side table, towels, glassware, etc., they have it all, and so many kinds it'll make your head spin. There were lots of items on clearance. At Home is filing for bankruptcy and will close stores. Perhaps that is why the store had several areas that were bare. I don't know if this is one of the locations that will close, but they shoulda had their Halloween stuff out. I will drive anywhere, spend anything, if it means cool Halloween stuff.

I have been here a handful of times and am always perplexed about the store. It is filled with a…read morewide variety of home goods, art, furniture and decor. It is a step below Home goods , but a step above other retailers. We were looking for an area rug, and I liked they had all the rugs open and on display. The rugs were marked with location and easy to find. Service was ok, there is no one to help in the store, if you have a question and the cashier was not overly friendly. If looking for a huge selection of home goods, it is worth stopping in.

We inherited a Victorian armchair and loveseat that were falling apart at the seams. The wood was…read morein terrible shape, and had an unattractive dark finish. Donna was extremely kind and helpful throughout the process. She gave practical advice, and spent a long time looking through upholstery samples with us. We decided to completely strip the wood to reveal the natural wood grain, re-glued, and reupholstered both pieces. All the work was done in approx two weeks, and all correspondence was answered promptly. We are over the moon with the results. The colors are stunning, and great care was taken to line up the complex pattern of the upholstery with the tufting. Excellent service and excellent results. We will be back with future products. Highly recommend.

My husband's grandparents passed away some time ago, and we were given their old cedar chest. After…read morecross-country travel, many decades of use, and some botched attempts to spruce it up, it was in terrible shape. Today, the refinished/repaired chest came back to us and it looks like it's brand new! I could not be happier with the results. Quick turnaround, too, and convenient pick up/drop off service! Thank you so much to the team!

Nice selection of China, crystal and glassware (many complete sets at very reasonable prices)…read more The clothing is a step up from most thrift shops. Well curated store.

I'm so glad I found this place. It's a gem of a thrift store. The prices are a bit higher but the…read moreclothes are of higher quality. I bought a coat heavy fall for $25 and it is slightly old fashioned but beautiful. I have gotten three compliments about it from strangers. I also got a very pretty sweater there. Great service, too.