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    North Central Utility-Eau Claire

    1.0 (1 review)
    Closed 7:30 am - 5:00 pm

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    3 years ago

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    River States Truck & Trailer

    River States Truck & Trailer

    3.0
    (2 reviews)

    Our 2018 freightliner went down in Eau Claire, Wi. We were told our truck needed 2 def…read morefilters....the problem was ,they were on back order everywhere, we searched and found the def filters and hand delivered them to Eau Claire we are in Missouri. The shop finally called us they had our truck ready, we were thinking between 2-4 thousand, since we had bought the parts only charge should be for labor....We were devastated , the bill was over $16000.00 !!! during many conversations about the def filters not one time did they mention any other parts...we were charged $10543.25 for a doc and clamp kit...if we were told about this we would have went and brought the truck home.....This repair was painful!!! Drivers beware!!!

    We got a "Shutting down" alert on our RV and called this nearby company at the recommendation of…read morefellow RV'ers FB page. They were able to send a tech (NATE) out to our location off of the highway to run the codes. The problem was with the DEF tank and we followed him into Eau Claire (about 15 miles) to the truck shop. They got us right in and did further testing. It was a problem with the sensor in the DEF tank. They were able to locate a new DEF tank and had it overnighted. This was all at 5 pm Friday and we were on our way to Duluth to watch our daughter run in the Grandmas Marathon. We sent her, her husband and baby on to Duluth in our towed car so she could get checked in and prepared. Meanwhile we boondocked with 50amp power in the truck shop parking area. There were MANY trucks there needing work. They are definitely a busy shop!! They got the part Saturday about 12:30 and were able to get us in and switched out the parts. By this time the race was over but we watched video feed of the race and our daughter. ERIC was the supervisor Friday night and he explained the process for replacing the part and told us to hook up to their 50 amp service in the lot so we could stay in our RV. It was quiet and there were grassy areas to walk our dogs. The next day (Saturday) HOPE was the supervisor on duty and BRIAN was our tech who did the install. We have nothing but great things to say about this company and their diligence in getting us back on the road. Oh and the repairs were under warranty!!! We highly recommend River States Truck and Trailer for any Freightliner or other rigs!

    Goodrich Trailer Sales

    Goodrich Trailer Sales

    3.0
    (2 reviews)

    If you're looking for a "third world" type service, this place is for you. TL;DR: Do yourself a…read morefavor, read poor reviews before shopping there. Those are accurate. You have been warned. Their marketing campaigns are great, but the service is the complete opposite. The staff are extremely rude and unprofessional. I ordered extra parts for my trailer, prepaid two months in advance, and they still couldn't complete the order correctly. Additionally, the part that was supposed to be new showed signs of use. They also failed to notice that the side racks are meant to be paired as right and left, but they gave me two for one side. When I pointed this out, they blamed everyone but themselves -- the manufacturer, me, anyone but them. They also called me "difficult" despite the fact that I was courteous and calm. OBSERVATION: Their reception desk has multiple "no complaints, no returns" framed posters, which is incredibly frustrating and is a major Red Flag. They also tried to get me to sign a blank work order for installation and refused to discuss the details of the installation with me. According to them, they charge for the labor by the hour, but they clearly have no idea how to estimate installation time and how much it will cost to a customer. As I understood the reasoning behind their behavior, the issue was that I did not purchase the trailer from them, even though I inherited it from a private party and was simply seeking upgrades. The only positive aspect of this experience is that I didn't have to fight them to get my payment refunded -- they probably realized they could have been taken to court. P.S. The manufacturer has also been warned about their practices.

    Large inventory, easy purchase process, good prices with no extra fees! Lots of parts on hand too!read more

    North Central Utility-Eau Claire - trailerdealers - Updated August 2026

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