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    North Cliff Vineyards

    5.0 (1 review)
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    2 years ago

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    Raphael Vineyard and Winery

    Raphael Vineyard and Winery

    4.0(188 reviews)
    1.9 mi
    $$

    Such a wonderful experience at Raphael. The staff were friendly and knowledgeable. The Verdot was…read moreexcellent and so was the baked Brie. We were seated at a table directly in front of the rows of vines. So peaceful! We will definitely be back!

    Unfortunately this is going to be long because I'm so disappointed…read more I was not expecting to be met with the level of hostility by the manager Julie. It's a shame because the grounds are beautiful, the staff that sat and served were very friendly. I was really looking forward to this visit. In email I was sent the menu, reservation policy, and a form to fill out with the option to pre order the mixed flight ($30 per person) or antipasto ahead of time. I had confirmed in written email that I had a group of 8 and I filled out the form for "number of guests at $30 per person" as 1. Everyone else in my group planned to order from the regular menu and do a couple of bottles for the table. When I arrived it was very disorganized and understaffed, with a big wait time to be seated and served. We were sitting for maybe a half hour before someone addressed us. When they did, they came out with 8 sets of the mixed flights! I said that I filled it out for 1 and that everyone else was ordering from the menu. So she went back to check with the manager, Julie. Before Julie even spoke I could feel a combative energy when approaching me. She said she "assumed" the 1 that I put for the mixed flight was "a typo" and couldn't respond to me as to why she didn't communicate the confusion. She said the group number applies to the number of flights. She said she can't just have everyone else "sitting around" and I assured her that everyone was getting something from the regular menu. She said that she never had a problem before and asked me if I even read the information that was sent to me. So basically if you do a group reservation, everyone is forced to do the mixed flight. Even if someone else wants the red flight which is not an option to pre order. She said we would need to order the mixed flights first to be able to order a bottle from the regular menu. No where did it say any of this ANYWHERE on this information sheet. I did in fact read it multiple times and had my group read it before making reservations. After going back and forth with me, she then says "you know what, do whatever you want to do so you can have a good day" very passive aggressively as if I offended her and walks away. Her tone was extremely condescending. My whole group was in shock and very uncomfortable. At this point we had been here for an hour and we were deciding what to do from here. The waitress came back and asked what we wanted to do and I said I wasn't sure because I am uncomfortable with how I was spoken to. She was very sweet and was understanding. She told us whatever we wanted to do if we wanted to stay, we can let her know what we want, which put us more at ease. I asked her for a couple of minutes and she said no problem just to grab her since she's all around. We couldn't find her after that and decided to leave. As a customer, I am appalled by the behavior of the manager. This was not professional or appropriate conduct. I feel for the staff who seem to be doing their best with the given situation.

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    North Cliff Vineyards - winetastingroom - Updated August 2026

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