The only reason this isn't 5 stars, is I feel the parts were overpriced. Todd is timely &…read morecommunicates well. The furnace works, so barring any unforeseen issues, the workmanship is quality as well. I had him come out almost 2 years ago to give me some advice as to whether I should keep running this furnace or have it replaced since it's 20+ years old. He recommended I run it & repair as needed as long as there wasn't a catastrophic failure. His honestly, rather than pushing to make a large sale, was also positive.

I've been in commercial and residential trades for over twenty years and now and can attest that…read morenobody is perfect and there's going to be mistakes. What I have learned as a true measurement of a company, or individual is how those mistakes are remedied. After multiple issues and seriously sloppy work on a recent job, I have heard excuse after excuse and finger pointing all through it. It's very apparent that this company has no integrity, whatsoever. I could not in good faith ever hire Todd again nor recommend to any of my clients. Its very apparent through close observation that this company is only suited for service work and small pickup jobs and even then, I would seriously caution that.

They came when the world had turned away from us, braving the bitter winds that howled at -10…read moredegrees. In the shadows beneath our home, they crawled into the cramped crawl space, uncovering the break and mending the pipe with a steadfastness that felt almost otherworldly. These were rare people, those who met your gaze with sincerity, eager to ease your terrible day without a trace of exploitation. Their genuine desire to make things right stood in stark contrast to the cold indifference of corporate America. It is these small businesses that we must rally to support.

Quoted pretty high. Error with scheduling; waited hour and half.... basically, no show. Offered to…read morereschedule, but no added customer service after their own error. Won't recommend unfortunately.

Our AC unit decided to call it quits right as another wave of 100 degree weather came into our…read moreregion. We called and left a message late Thursday night, tried again Friday morning and Pro1 was to our place before 11am, AC fixed before noon and we were back to cooling down our house as the heat moved in. We highly recommend this company to come out and service your ac and heating units. They are timely, break down the issue in a way you can understand, and are quick to repair any issue.

So... cool story. Nick, from Pro1 installed our first central AC unit back in April of 2019 at our…read morehouse in CDA. Little did we know, we'd be moving to Hayden in 2020, into a house with.... No central AC. LOL. So nearly one year to the day we had Pro1 do another install for us. They were great again. I'm extremely happy with the results. Hopefully this will be our forever home, and these new system installs won't be a yearly tradition for us going forward. Thanks Pro1 for another great install.

We had Lance Griffin come to the house for an annual check on our air conditioning unit. He took…read morehis time and explained exactly what he was doing and why. He is a nice and relaxed service member of Andy's which we have used for various things in the past. I highly recommend both Andy's and Lance.

Andy's serviced both my gas fireplaces and did a great job. In addition to the service, their…read moretechnician, Tim, was super helpful in helping me understand how to work features of my fireplaces I didn't even know existed.

Great company, on time professionals with a great work ethic. My technician Aiden and Ethan did a…read morewonderful job fixing our new old track homes poorly installed AC unit. Plus moving a thermostat and a duct in the ceiling.Damien is very experienced. He came out and diagnosed the problems right off and was very thorough. I Have no hesitation recommending them to family or friends

Thorough, professional, and quick. Full service done while being mindful of my wife and kids.read more

Heat went out when hydronic boiler failed. Justin was professional, knowledgeable and efficient. He…read morehad us up and running during visit and ordered the parts need for a more durable solution. We will use them when we install a ductless A/C system soon.

Man, terrible experience:…read more No-showed on their 9-11am window. Then, I call at 11 to make sure everything is ok and they say they will call back shortly with a new time. I never get a call. So, I call them again at 1 and they have no answers for where the technician was, why I wasn't notified about the cancelation because apparently he called in sick that morning, or why they never called me back earlier. Their solution was to come up in another in 8 days time, ANOTHER 8 DAYS. When I originally made the appointment and during this whole conversation, I made it clear that the (relatively) minor work needed to be done asap so we can finish closing the home loan with our bank which clearly meant nothing. I am still in shock. It's like they wanted to lose a customer. Just wild.

Joel was great and friendly . He was super efficient and had…read moremy washer fixed in a couple minutes.

Very helpful and friendly service. Communication back and forth was timely and efficient. The…read moreservice rep that came did a great job and made sure everything was cleaned and put back in its place. Will definitely use this company again.

Had our annual preventative tankless water heater and propane central heater servicing performed…read moretoday. As an aside, both these systems were both installed by J.A. Bertsch. Eric arrived on time and performed both services in a timely fashion. The units were in decent shape, but the flush of the water heater proved the necessity of annual maintenance for enhancing the reliability of the critical systems. Eric explained everything he was doing and meticulously fine combed through both units. Due to Eric's continued excellence (this was the 3rd time he was here), I plan on maintaining the 'Comfort Club' annual plan with J.A. Bertsch.

I had signed up for the maintainer program and every time a tech came they would give me estimates…read morefor hundreds of dollars. Where the techs are nice enough this company doesn't give a hoot about customer service and the administrative side is even worse. I will look forward to moving on to company who cares enough about their customer instead of being a number.