Outstanding service, went above and beyond to make everything easy and stress-free! We were helped by John Spooner with our purchase and we can't thank him enough! read more

If I could give zero stars, I would. This dealership is unethical, incompetent, and fails to follow through on its promises. Let's start with the sale process, where a truck was advertised on the side of the truck and online with a $10K discount. The salesperson, Nathan Hale, then tells me that I have to buy thousands of dollars' worth of useless add-ons to get the discount. I asked him to send me a picture of where it says I have to do this, and the included photo is what he sent me. It clearly states that these add-ons "can be purchased for an additional cost or removed from the vehicle at the time of sale". Knowing that I could cancel these later and get a refund, I went along with it to get the deal done. After getting the deal done, I escalated to the general manager, Tim Toor, who told me he would take care of the refund IN JUNE. It is late December as I write this review. I have since followed up with him OVER 50 TIMES via calls, texts, and emails over the last 6+ MONTHS to get the refund. At one point, he even told me he approved the check and that it was at the dealership. This has proven to be a lie. Let's move on to the fact that the truck's primary screen didn't work from the moment they delivered it to me. They told me that after an overnight update, it would work. It did work the next day, but a few days later, it stopped working again. I took it in for repairs, and they kept it for 3+ MONTHS! I asked them to replace the screen numerous times, but they refused each time. The service manager, Kyle Closter, even told me the screen was good and that he personally tested it. I drove to the dealership to pick it up, only to be told the screen was, in fact, not good. One of the most insane things was that the salesperson asked me not to complete the GM survey unless it was positive, as it would affect his bonus. After the nightmare of an experience, I shared my negative experience in the survey. He dared to call and text me to say he "lost all of his bonuses for this whole quarter." From the salesperson, to the service manager, to the general manager, this is a dealership that should be avoided at all costs. They're unethical, incompetent, and fail to follow through on their promises. I will be sending this exact review to GM corporate so that they can handle things accordingly. read more

North County Buick Cadillac GMC - Car Dealers Near Me - Escondido, California

I recently bought a car from Iconic Coach. Immediately they make you feel like family. They worked within my budget and made sure I was covered with the best warranty. This business is focused the people and relationships they are building to create an amazing experience for the car buyer. I will recommend and come back again! read more

No, I would not recommend this dealership for service. I bought my Cadillac CT5 here and trusted their service department (Andrea) for all maintenance--big mistake. In April 2025, they had my car for over a week to fix an oil leak (no loaner vehicle provided) and charged $1,500 plus a $225 diagnostic fee. Fast-forward to my next oil change, just a few months later, and I was told there's another major oil leak. I had to wait over a week for a new appointment since there were "no loaners available." When I finally got in on September 29th, they diagnosed yet another leak--quoted me nearly $2,000 more, and added another $225 diagnostic fee. This new "leak" is clearly related to the first repair. I met with Andrea and a mechanic who called himself "Kevin," and both were rude, dismissive, and unprofessional--rolling their eyes and refusing to answer my questions. After getting a second opinion, I found out the only leak is from the camshaft, not the lower timing cover, and the original technician never replaced the cover behind the timing belt. When I pointed this out to Andrea and "Kevin," they literally walked away. Between the bad diagnosis, poor communication, and extra charges, this has been one of the most frustrating and disappointing dealership experiences I've ever had. Cadillac customers deserve better. read more

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I initially trusted this GM service department after bringing in my 2018 GMC Sierra 1500 a few years ago for a transmission fluid replacement. I bought this truck brand new, never hauled anything, stayed on top of maintenance, and mostly drove highway miles. Back then, the service team was professional and assured me there were no issues--I left feeling confident in both the workmanship and the dealership's integrity. Unfortunately, that trust is gone. The same shuddering and lurching issue returned, and after a $250 "diagnostic," the only recommendation was a full transmission replacement quoted at over $8,200. There was no acknowledgment of prior maintenance or effort to explore reasonable solutions. I asked for a goodwill claim through GM to help offset costs, which was denied without explanation--despite the widespread, well-documented transmission issues affecting this model for years. Attention to detail and customer service should mirror the quality of work in the service bay. When that care and accountability disappear, it shows. GM and this dealership have failed to stand behind their product or their customers. Unless you have an extended warranty, expect expensive repairs and minimal support. Save yourself the frustration--brands like Toyota still value reliability, provide loaners, and stand behind their customers long after the sale. read more

Karla was very helpful with our entire buying process! The dealership was clean and everyone was welcoming

Wonderful service! They were incredibly busy but I still got my calls with updates and expectations. When I picked up my truck, it was clean, parked by service and ready to go. read more

This review is for the service department. If I tell them I need to pick up my kids in three hours for an oil change. My car is not done. I've left my car there while we were gonna be out of town for four days when I come back my car is not done. every time I brought in my car while using Larry as my service person, he promises it will be done in time and it was always a reason why it wasn't done in time. I bring my mom here so I have a lot of experience here. I switch to Andrea is my service tech and she is wonderful but now they are over booking appointments and there are swamped so it's hard to get in to get your car fixed and don't expect it to be done in a short and convenient amount of time. Honestly, I've had so many problems with my car that I'm going to be trading in and going to a different manufacturer. read more

If I could put zero stars I would have. They are snakes and liars. I bought my GMC truck 5 months ago and have had nothing but problems with it. Granted it was a used truck but in no way should I take the truck in 3 times in 5 months with 7k in repairs and only having 48k miles. NEVER buy from these guys, take your business somewhere else. You will be much happier and less worried about your vehicle. read more

These guys are snakes. Over promising and underdelivering is a practice here. it goes from top to bottom and happens to be the way they do business. Of course they are helpful when They want you to buy, but when any of the issues come up thereafter, you're not in their graces. I love good business and good service. But these people failed to do the simple things like care for the customer. The ironic part of the story is that I need a new trick every 5 years and I won't be giving these my business because of their dismissing care. One star. read more

I can honestly say my experience at North County GMC was the quickest, easiest, and most enjoyable car buying process I've ever had--and I've bought a lot of cars! From the moment we arrived, Victor, our sales guy, was so warm and friendly that it felt like we had known him for years. I believe because of Victor speaking to Tim, the general manager, about our situation that this was the reason why things transpired into a great car buying experience. Tim and Victor truly went above and beyond to help get my husband into his dream truck--something we didn't even think was possible. Victor had great communication with us the whole time. He was our middle man trying to coordinate everything for us and we are forever grateful. Then we met Alex, the sales manager, and he was extremely fair and transparent, which made us feel so comfortable. And to finish the whole process David in finance was so informative, helpful, and patient while explaining everything to us. What really stood out was how there was absolutely no pressure--just genuinely nice people working hard to make things happen for you. Their teamwork and kindness were unmatched, and I mean that! I walked away not just with a great deal but also with a huge smile. If you want an stress-free, friendly, and efficient car buying experience, go to North County GMC--you won't regret it ! read more

Decent dealership with a good selection of vehicles. The sales staff was okay but not particularly attentive. The overall experience was average--nothing special, but nothing seriously wrong either. read more

I love this place the service department is great they make you feel at home . The mechanics are great never had a problem at all withthe service department. Keep up the great work . Will always service all of my cars her and buy all of my cars here also. read more

Enjoyed working our pre-owned car deal with Orlando Williams in sales. He offered to drive the purchased truck home to me since it was challenging to get my car and the truck home alone. Orlando and Nate in finance went the extra mile. Highly recommend asking for Orlando. Hoping he can find me the V6 Cadillac I'm looking for. read more

I've had a terrible experience with their service department. A few months ago, my Cadillac XTS started having issues, so I brought it in. They diagnosed the problem as faulty shocks, which were replaced under my extended warranty. A few months later, the car started making noise again. I brought it back, and this time they claimed it was the brakes. Although I doubted their diagnosis, I trusted their judgment and paid around $500. The very next day, the noise got worse. I called Todd and explained that the issue had actually become more severe, and I never believed it was the brakes to begin with. He told me to bring the car back. When I did, I specifically asked them to inspect the shocks and suspension again. After checking, they admitted the shocks were bad--again--and needed to be replaced. Then they told me the water pump was leaking. Thankfully, that was covered under my warranty and was replaced. But after that, they suddenly claimed that the coolant pipe was now leaking. I made it clear that it wasn't leaking when I originally brought the car in. I even told Todd to hold off on repairing the pipe and that I would handle it separately. He then informed me that if I didn't fix it there at their dealership then, I would have to tow the car because the coolant pipe was now completely broken. This made no sense and felt incredibly suspicious. Overall, this experience has been frustrating, exhausting, and deeply disappointing. I feel like I was misled, overcharged, and not treated honestly. It's extremely difficult to work with this service department. read more

I have been going to this Cadillac to service my 2018 Cadillac CTS for several years now. I want to give a special shout out to Andrea Vega in the Service department. She has been extremely helpful over the years and works most Saturdays also. They always get my car serviced right the first time and Andrea is AWESOME!! :) read more

This place is a rip off and charged me $500 for an unnecessary repair. I took my truck in for a parasitic draw because my battery was always needing jumped. Got a call a couple days later and was told i needed to replace the interior fuse box. Never heard that one before but i trusted them and approved the repair. Picked up my truck friday and had the same problem again that weekend. Called spoke to Scott the service manager and was told to bring it that monday. Wednesday came and got a text from Andrea who said she would reach out to me tomorrow. Well that didnt happen. Friday i went to see what was going on and they were still trying to diagnose the problem. Now we are into week 2. I said im taking my truck to a specialist. Upon checking out my truck the paperwork read there were multiple draws going on in different areas. Well of course because your not getting to the root of the problem. I told Andrea to have Scott call me. Which he did the following day. He was very adamant that the fuse box was a problem. Im no rocket scientist but if the problem is continuing you havent fixed it! He said there was basically no way for a refund because there was a draw at the fuse box and it was repaired. Of course everything electrical is going to have a draw because your not finding the root cause!. I took the truck to a specialist and it was diagnosed in a day. There was a GPS tracker on it from a previous dealership that was causing the problem. I had it removed and everything has been great. I tried several times to contact the General Manager Tim who ignores me. I reported them to the BBB and they ignored them too! read more

I bought my lyriq Jan 2024 absolutely love the car . One year later after following up with two Upper management still do NOT have the2 years free charging stations that came with the car . No management follow up to get it done read more

My husband and I both have first year model cars that have known issues with them. Unfortunately we had to diagnose the issues ourselves through years of searching online forums for a solution and locating the service bulletins because the service department here is lazy and dismissive. I was told numerous times to try something I already tried or that the issue can't be recreated. Turns out the fix is a simple $40 part. My husband was told there was no software update to fix his problem when there absolutely is. Take your car somewhere else, they don't want to help you here. read more

We came to North County Buick Cadillac GMC to trade in our Chevy Tahoe for a used 2020 Toyota Highlander they advertised. The vehicle was in great condition and drove really well, hence wife & kids loved it = Happy Mom's Day! We were running short on time and they offered to pickup our trade-in and drop-off the Toyota at our house for the contract signing. Brandon was very fair on our trade in and worked out a few kinks in the sales process to make for a pleasant experience. Anthony was awesome for both the test drive earlier and followed up with delivery and contract signing. Karla was also pleasant throughout the experience. Thank you for the service and follow-up. read more

I recently had my 2023 Escalade in for service and felt "up sold" to. I ended up paying close to $1000 for some service that the advisor had recommended. After speaking with another mechanic, they were like you didn't need to perform that service on your new Escalade. Lastly I will add that months ago I brought my Escalade in for service on a warranty part and it has been months and still no update whatsoever: I left a voicemail last week and no call back. Unfortunately this is the closest dealership to where I live but I may have to just bite the bullet and drive further for better client care and service. read more

Excellent service Good installations Quality in my car And quickly esignatures Definitely I recommend it this place to buy a car read more

Our visit was 3/24/24 at about 12:45pm for reference. We are looking to purchase a new car so thought we'd stop at 3-4 dealers today to start our shopping and purchase experience. First and foremost, don't let the name fool you. If you want a GMC you are good. Cadillacs are a bit different story. Yes, they have a reasonable number of cross-overs but only 2 sedans. And how do we know they only have 2 sedans? Well, we saw the CT-5 V when we pulled in (beautiful) and after walking around that we were curious if they had any more. My wife walks into the showroom, walks past the receptionist twice, who couldn't be bothered to look up from her cell phone, and saw the other sedan in the showroom. Adding that to the model in lot makes two. So, self-service dealer with lackluster customer service. My advice, find another dealer, even IF you're looking for a GMC truck. read more

We were over 400 miles from home, Sonoma County, traveling to Valley . An error message came on our two truck. We looked it up. It's a transmission issue. It said drive to your destination and then take it in for repair. We had to drive 150 miles not going over 50 mph on freeways. The next morning we called North dilemma. We brought it in the next day. Larry Shoebridge, service advisor, went above and beyond. The transmission mechanics discovered it needed a part that would take seven hours to install and had to be shipped from Michigan. We thought we were going to have to spend many more days than we had planned on. Thanks to the great service. They found a way to get the part the very next day and another day later, the truck was completed, running great. I don't know how they did it, but we are extremely grateful and have told everybody about the incredible service provided. read more

I was really interested in purchasing the new GMC Canyon Denali advertised on their website with the asking price clearly matching the MSRP. I visited North County Buick Cadillac GMC and took a test drive in an Elevation trim with Brian in sales and he was great. He let me know they had a Denali coming in later in the month and called me when it arrived on the lot to take a test drive. Brian was out the day the Denali arrived, but Navid was kind enough to take me out and I loved the truck. The problem came when the Sales Manager came to talk with me and told me that they aren't selling their trucks at MSRP because of the high demand. He then gave me the actual out the door pricing that included $8k dollars in add-ons, extended warranty, and GAP insurance. GAP is offered because the price with the add-ons makes the truck not worth what you pay for it when you drive it off the lot and your insurance won't cover the replacement if you get in an accident. He also showed me an interest rate that looked like it included a 2% dealer hike for arranging financing. Now, I don't have a problem with dealers asking for add-ons or even presenting you with an extended warranty or GAP insurance if it is all optional and clearly stated. They actually have supplemental stickers on all their vehicles that mention the options and do clearly state that they are optional and can be removed at the time of sale. The problem was that the sales manager I dealt with did not want to honor the asking price on the website or the vehicle supplemental which clearly violates Vehicle Code section 11713.1(e). Thankfully I was able to catch the issue before I had my credit run. The sad part is that I would have purchased the truck at MSRP and maybe even added the alarm if they discounted it enough. Totally baffled at the ethics of dealers these days, especially in this state with the laws we have on the books. Yes, I know a lot of dealers have been getting away with this during the shortage, but a lot of them are still playing fair. Please do your research, get preapproved from your credit union, and shop around. If you are trading in then run it by Carmax before you go to the dealership, so you have a second option available. I'll probably be holding off until next year when the playing field is a little more even and I'll definitely be using a dealer that is not playing these games. If Brian and Navid weren't so great, I'd file a complaint with the DMV and the State Attorney General's office. ***Update Brandon Kimberlin one of the sales managers (not the initial one I dealt with) was kind enough to reach out to me this week to try and attempt to resolve my complaint. He was apologetic and explained that the owner installs the options on all the vehicles coming into the lot and that the other fees that were presented to me on the out the door price like the extended warranty and gap were only supposed to be presented as options and not the final price. I don't think what was presented to me was done accidentally, but I did appreciate him taking the time to call and discuss the issue. Anyway, he mentioned discounting the truck for me but said that he couldn't do anything until the truck was on the lot. I told him I was still angry about how I was treated after my test drive, but I appreciated him reaching out and to call me when the truck came in since it would give me a day or two to get over the disappointment with my last experience. He agreed and told me that Navid would give me a call when the truck arrived. Unfortunately, that call never came and the truck appears to have been sold, so it looks like there isn't anything left to do to resolve the issue. Disapointing since I was ready to give this dealership a second chance. read more

North County Buick Cadillac GMC - Advertised Price on the website. - Car Dealers Near Me - Escondido, California

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Just terrible. I scheduled the appointment and drop my car off to figure out what's wrong with my car and fix it. I had to rent a car for meantime. The car was there for 2 full business days and they did not even get to it. They did nothing (not even diagnostic) in two full days right before long weekend coming up and it would need to sit for another 3 days. I understand being busy. But it that case don't schedule an appointment and act like you can accommodate. read more

Katarina and Brandon were so awesome to work with! They were so friendly and helpful and got me a killer deal on my dream car! I'm so thankful we came in when we did. My husband and I test drove the car, fell in love with it, and we were signing paperwork within an hour and a half. The longest part of the process was Brandon and Kat working on getting a deal that fit our needs and wants--which obviously was worth the wait! Thank you both so much again! Best believe we'll be back if we ever need another vehicle and we'll be sending all our friends to you ;) read more

North County Buick Cadillac GMC - My new ride!! - Car Dealers Near Me - Escondido, California

There's a reason these guys have the worst customer rating of the 3 San Diego area Cadillac dealers. Very disappointing experience. Bought a new Escalade and the sales guy, Anthony, starts out super friendly and accommodating. He offered to coordinate various services to upgrade the car after sale through the dealership, specifically stating that it was better to do it through him rather than elsewhere because "the dealership would be on the hook if anything goes wrong." He then extended that same offer to a second new vehicle (purchased elsewhere but which his boss was apparently "desparate" to get into the showroom). Work on both vehicles was contracted through the Cadillac sales guy to off-site subcontractors. I should have immediately known something was off when Anthony started asking me to pay subcontractors directly and get money to him, but all of this was coordinated and business conducted on the dealership lot. It then got very strange when he began outrightly asking for tips, noting that "sales have been slow this month". Sure enough, when things started going so sideways, Anthony disappears and the dealership completely backs away from anything to do with it. When they say "don't trust a car dealer", that goes with extra measure here. There's simply no reason to risk doing business here - go to Carlsbad or MKB instead. read more

Exceptional dealership to do business with. Called in for a test drive and they accommodated me with only a 30min heads up, had the car ready to go by the time I got there. They offer a stress free buying environment without being too pushy. They are also very direct and don't waste a lot of time trying to upsell anything or shotgun you into just any vehicle they can push off the lot which I can really appreciate. They're also willing to put the time in to close a sale without trying to rush you out either, giving a very well rounded experience from the sales floor to finance and everything in between. After the test drive I was able to complete everything online and over the phone. We got figures going without having to be there and completed all negotiation through text in a timely manner and met in the middle at a great price for both sides, streamlining a very historically time consuming process. Once I confirmed that we would be moving forward with the purchase they got the majority of the paperwork completed on their end. They also had the car thoroughly detailed and topped off long before we even arrived to collect it. We were in and out of there in less than an hour. Bottom line, this dealership is very accommodating, easy to work with and exhibit excellence towards customer satisfaction. I worked with Chris Stahl and Brandon Kimberlin. I'll definitely be doing business here again. Side Note: Their vehicle acquisition team offers the same great experience. We had sold a car to Nick a couple months back and he went out of his way to get us a great offer. Set a really high standard for customer service and overall laid the foundation for this purchase to even be possible. read more

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My Service Advisor Kelly was the most professional, polite, courteous, accommodating, and customer service oriented that I have ever dealt with at any dealership. Kelly recently helped with brakes on my Sierra and a worrisome problem on an XT4 that we had recently purchased. Kelly even helped troubleshoot the problem on a test drive with the Technician and it turned out to be not nearly as serious as I assumed which was a huge relief. I highly recommend Kelly and the service provided by NC Cadillac. read more

My wife and I just purchased a GMC YUKON 2023 at north county Buick GMC. It was the best experience I have had. Zach Arlington made the whole experience customer focused. His knowledge on the vehicles, options and approach to the buying process was outstanding. Would highly recommend Zach Arlington and North County Buick GMC for your car buying needs. I personally want to thank Zach Arlington for being very knowledgeable, attentive, friendly and for making the process very smooth and easy. read more

Outstanding purchase experience!!! Thanks to sales reps Ray and Navid and the amazing finance rep Julie My husband and I had terrible experience with premier auto in Carlsbad searching for the right vehicle before our cross country trip and we needed something with more room. Ray and navid made everything a breeze from seeing the vehicle we wanted to driving off the lot. Would definitely recommend to anyone read more

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Went in for an oil change I set up a week ago. The service person was no where to be found. Another serviceman said he'd go look for him out back. When my service person finally decided to come in and help me he was on the phone which was unprofessional. He asked me what I was there for, really !? I stayed an oil change and he went about his business on the phone typing away not saying how are you or anything else. Once again very rude and unprofessional. He also asked which buick was mine. I guess I don't fit the profile of an Escalade owner. Needless to say he didn't say much more until he had me sign the agreement and asked if I would be waiting for my SUV. Upon my vehicle being serviced he attempted to make small talk , but he had already ruined my morning. I would have given one star, except I did get a complimentary car wash I didn't get last time I got my vehicle serviced here. I will go somewhere else to get my vehicle serviced from now on. Cadillac needs to do better!! read more

I went through 5 online dealers trying to find a used Chevy Trax for my Sister in law. They were all high mileage or just totally beat up in my price range of 16k. I saw a carfax site that showed the perfect car with low miles at North County GMC Buick. It seemed to good to be True!!!! But when I arrived the Salesman Navid was waiting for me in this perfect little 2019 Trax with all the options we wanted. He allowed us to drive it home to show my Sister in law the car. It was just perfect. They even brought all the paperwork for her to sign being she is handicapped.WOW what a great service. Navid went above and beyond to make her Happy. She has had her little car now for over a month and could not be happier. read more

Bought a used car from north county gmc about 4 weeks ago. Today I got it washed from a detailer for the first time and I get asked "what happened here?" And they pointed towards the a-pillar... hugeee wear mark all the way through the paint. The detailer said as soon as they put soap on the car that spot became exposed. I have pictures of the vehicle from when I bought it up until like a day ago and it was not there.. so the dealer put some kind of wax / temporary paint cover over the scratch that just washed off when it got soap on it.. super shady. Don't buy any cars from here. Probably a $1,000 repair for paint and body work that was covered up. read more

We decided to move to different Cadillac Dealer to shop for our new vehicle. As a Luxury Brand Vehicle , i expect their customer service could be more read more

North County Buick Cadillac GMC - How nice their customer service respond. Simple , fast and will never shop here again. - Car Dealers Near Me - Escondido, California

This has the best customer service I have ever experienced with my cars!Frank Briseno is very knowledgeable and professional! It's people like this that make your company beyond exceptional! I highly recommend! read more

Our salesman, Brian Grant, was very knowledgeable, smart, no pressure salesman. Totally got us a great deal on a XTS. Smooth negotiating and left very happy. Anthony helped us as well. Great guy. I assure you this place bends over backwards to take care of you. Mr& Mrs Brad Patrick read more

Easiest car purchase out of 12 cars bought from dealers over my lifetime. Under 2 hours from driving onto lot to driving off the lot with the new car (without trade). Facility was also very nice, clean, and open with good customer amenities. Staff seemed friendly staff all around, without the stereotypical fake best friend BS. Would definitely buy from here again, and I've only ever said that about one other car dealership before (out of Jaguar, Acura, Nissan, and Buick in CA). Shout out to these folks for a simple, fast, and easy experience. Chris Stahl: sales Brandon Kimberlin: sales manager Adrian Madrigal: finance read more

New 2024 GMC Sierra 1500 4 x 4. First problems showed up in first two weeks. Research confirmed there are two major problems with these trucks, (Besides the computer blacking out). 1. The rear differentials whine due to faulty parts and/or errors with proper installation at factory. 2. The leaf springs were poorly made, and notoriously failing in a large number of trucks. This created a thumping noise under the truck. First visit, service replaced the leaf springs with admission to a "new replacement part" available. The rear end whining noises were intermittent in the beginning, and the service tech couldn't somehow duplicate it while driving, so they refused to address it. I took it home, and it increased, particularly under load of a trailer. Also was whining in first gear in the morning when cold, and off and on in low gear on any type of hill. Took it back again a couple of weeks later. They again can't duplicate it, because it's not cold, not on a hill, and NOT pulling a trailer. Refused to address it once more. I have left repeated messages for the Service Manager with zero response. Have a condescending service advisor that claims the phone system is down. My research has since shown that both of these major issues are going on with these trucks around the country. Sad situation, from a long time GM driver. I have added a pic of my view driving up to the service bay first thing in the morning, with a solid line of Sierras sitting there. Coincidence? I think not. read more

North County Buick Cadillac GMC - Not a good look! - Car Dealers Near Me - Escondido, California