They made it easy, fast and reliable. Adam was my sales person and found me a like new Cadillac Escalade. I've already taken three road trips, had zero problems, best car that I've ever had hands-down. I had a disaster car from bmw Carlsbad that broke down one month after purchase and the door panel fell off. I was so happy to be rid of that pos and give my business to honest kind and working people here read more

I had to seek out an update from Premier Chevrolet of Carlsbad after three days had passed by with no shared details. When I did speak to Adriana on the third day, Thursday. She shared that the tech who was assigned to my vehicle had already left for the day. The only details Adriana has was that GM had approved one of the two requests for repair. She had no specifics as to which part nor a timeline. She then said she would follow up with me the very next day when the tech returned. She never did that Friday. I made another request for an update on Saturday and another on Monday, no update. I reached out a third time as it's now Tuesday, five days later. I was able to finally reach Adriana. Only to find out one part did arrive and she still couldn't tell me which part. Adriana let me know she would get back to me with an update and a timeline but never did. How is the place in business?! I finally received a completion text. I still have no idea what correction was performed. I also had no means of getting back to the dealer. I then learn the text sent was an error. LOL! No alternative transportation was offered until 13 days in. How do people survive without a vehicle for 13 days? I was never able to break away to retrieve a rental when it was finally made available due to my schedule and rental vehicle availability. I'm told my vehicle will be done on Thursday so I'll wait it out. Three days later, no update. Friday, no update. The weekend goes by, no update. I even left a message with reception for someone in service to call me, no update. PCC service has now had my vehicle for 20 full days. I get ahold of Adriana on day 20. She informs they haven't even started working on my car. WHAT??!! They've done NOTHING but confirm the interior parts are defective, order and receive parts. Due to weather and their own process of working on cars in a queue, they haven't started. I told them to send me a ride share. I'm coming in to pick up my car. I never received a text or call with any information that wasn't first initiated by me the entire 20 days my vehicle was in service. I even made three attempts to reach the service manager Summer. One voicemail, one note to be handed directly to her and another call. No follow up! I haven't yet mentioned that I opened a case with GM beforehand. I was told by GM EV concierge they were unable to receive any update over the 20 days my vehicle was at PCC. Let that sink in GM couldn't reach anyone at their own authorized service center for 20 days. What an absolute embarrassment. I suggest you look elsewhere when in need of service or repair. The incompetence at PCC is rampant throughout all levels of the Service Center. read more

I recently spoke with Chad Pheneger, a sales consultant at Premier Buick GMC of Carlsbad, regarding a vehicle I was genuinely interested in purchasing. Unfortunately, the interaction left me very disappointed. During our conversation, I found his communication to be argumentative, sarcastic, and disrespectful. I was simply asking questions about vehicle pricing and was seriously considering driving out to view the vehicle in person. Instead of feeling welcomed as a potential customer, I felt belittled and discouraged by the interaction. Afterward, I emailed the dealership to express my concerns about the customer service experience. What was even more concerning was that Chad replied with accusations suggesting that I was "scared," which felt unprofessional and inappropriate. I believe customers should be treated with professionalism and respect, even when asking questions or negotiating pricing. Based on this experience, I would strongly caution others about working with this particular sales representative. read more

Premier Buick GMC - This is Chad Phengers reply to make after making a complaint about his poor customer service. - Car Dealers Near Me - Carlsbad, California

This dealership sold me a FRAUDULENT Cadillac Escalade. I purchased my Escalade in October 2025, about 2 months after purchasing it I was called about DMV paperwork that I needed to resign. When I received the paperwork it stated that my Escalade had 8,000 more than it actually did. I refused to sign the paperwork as it wasn't true. Needless to say I have not had a valid registration since I purchased it. The Dealership is telling me that it's going to take a year to fix the registration and still hasn't made this FRAUDULENT situation right. I wonder how many people they have done this to... I am now waiting on the buyback process which now, they're trying to cheat me out of the interest I've paid. My next step is to report them to the Auto BBB as well as retaining and attorney. read more

Jake and the sales crew were great to work with! My hubby was very particular with what he wanted and they delivered! Very impressed! read more

Premier Buick GMC - Car Dealers Near Me - Carlsbad, California

Fantastic service here. And the cars, oh the cars.... Can't beat a Cadillac. Highly recommended. Oscar is great in service. They do a great job on my CT6 car. read more

Premier Buick GMC - Nice Cadillac Escalade - Car Dealers Near Me - Carlsbad, California

Does ridiculous three hours to get an oil change done with a appointment Imagine with no appointment read more

Premier Buick GMC - I had an appointment today at 9:30 AM at the dealer and they taking three hours to get an oil change done on my Cadillac XT4 - Car Dealers Near Me - Carlsbad, California

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(If I could give 0 stars, I would) Unfortunately, this has been one of the worst service experiences we've had. Our 2020 Arcadia was dropped off on 12/26 for warranty-approved repairs. The vehicle has now been in the shop for over a week with no clear progress and, more importantly, zero proactive communication from the service department. We had to repeatedly contact them just to receive minimal updates: Waiting for warranty approval Then told the part hadn't arrived No confirmed timeline No follow-up No explanation Despite this being a warranty repair and the extended time without our vehicle, we were never offered a courtesy or loaner car. Even after multiple follow-ups and a formal escalation, we still received little to no communication. The lack of accountability, communication, and basic customer service is unacceptable. Customers should not have to chase the service department for basic updates--especially for warranty work. I would not recommend this service department to anyone. Very disappointing experience. read more

We bought a Cadillac Optiq from them, we never received the license plate yet, the California temp tag expired, we went to talk to them and they said it will arrive, been more than a week and still no go, at this point they are ignoring all calls and messages, such a bad and horrible experience. Lousy poor customer service. read more

Terrible Experience at Premier Buick Cadillac GMC of Carlsbad - Avoid at All Costs! This was one of the worst dealership experiences I've ever had. I initially scheduled an appointment to replace the rear brake pads, and the estimated price given over the phone was $150. However, when I arrived, I was shocked to find out that they were charging $325 for two pads, plus $675 for the rotors--outrageously overpriced. Their inspection process took nearly 4 hours, which is completely unacceptable. After finally getting back to me, the staff pressured me into replacing not just the pads and rotors but also brake fluid and all four tires--even though two of them were nearly brand new. This felt like a blatant scam to upsell unnecessary services. I reluctantly agreed to replace the rear brake pads, rotors, and brake fluid, but when I asked for a discount, the staff was extremely dismissive and rude, basically telling me to take it or leave it. He even claimed he had never purchased parts from AutoZone and had no idea how much they cost--a clear attempt to justify their ridiculous pricing. The worst part? I was originally told the repair would be completed the same day, only for them to later inform me that they were missing parts. They said if they had to order from LA, it would take a day, and from Michigan, a whole week. Then they asked me on the spot if I still wanted to go through with it--otherwise, they would just reinstall my old parts, and I wouldn't get my car back that day. I had no choice but to proceed. The next day, I took their Lyft service back to pick up my car, only to be told they hadn't replaced the brake fluid as agreed. I showed them my message history confirming the service, yet they refused to acknowledge it, saying they would only go by what was "verbally agreed upon" the day before. When I requested to have the brake fluid replaced as originally planned, they told me to take my car home and come back the next day, without even offering another Lyft ride. When I demanded it, the staff reluctantly provided one, but with an attitude. Three days later, this "simple" repair was finally completed. At checkout, they even charged a 3% credit card fee, bringing the total cost for just rear brake pads, rotors, and brake fluid to $800--an absolute ripoff. The dealership itself is small and unimpressive, with a tiny, uncomfortable customer waiting area. This entire experience made me feel ashamed to be a customer here, and I will never return for service again. Avoid this place unless you want to be overcharged, disrespected, and stuck waiting for days! read more

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I've been to Chevrolet locations for oil changes since Buick sometimes offers appointments with their sister company across the street, but nothing compares to the service and staff at this Carlsbad Buick location. I've been coming here for years, and I can honestly say it's been nothing short of exceptional. I purchased my 2024 Avenir here in 2023, and I'm beyond happy with its quality, condition, and how well it's been maintained over time. The team here at Buick has been incredible. I primarily work with Dan but have also had the pleasure of working with Oscar, and I'm truly grateful for the kindness, professionalism, and care they both provide. They make me feel supported and safe -- never like someone is going to rip me off or ruin my car. What makes this place stand out even more is the consistency. Seeing the same trusted individuals over the years is so comforting compared to other shops where staff constantly changes. It's a small but mighty office, and that personal touch makes all the difference. I've had terrible experiences at mechanic shops before -- being ripped off, upsold, and even having my car damaged during an oil change at Volkswagen -- but Buick's service, quality, and trustworthy staff have genuinely helped me heal from those past experiences. Thank you to Dan, Oscar, and the entire Buick team for setting such a high standard and making every visit a positive one and throughout the years! read more

Horrible service dept. never calls you back, where do they find these rejects that work there. Do things to your car without your permission and have the nerve to charge you for service you never asked for. Go somewhere else for peace of mind, or you'll be sorry you went there. read more

I'm extremely disappointed with the service I've received at GMC Carlsbad. Unfortunately, this has been a consistent pattern of poor communication, dismissive behavior, and lack of accountability, especially when it comes to warranty work. Most recently, I brought in my vehicle for a brake issue. I was told the rotors weren't resurfaced simply because it was warranty work, something I had never heard before. Prior to my visit, I had already spoken with another GMC service center, and they confirmed that rotor resurfacing should be included as part of the service. Instead of acknowledging this, GMC Carlsbad tried to brush it off, as if it wasn't their responsibility, or worse, that it wasn't important, despite it being a safety issue. That's completely unacceptable. This experience has followed a troubling pattern: The first time I tried to bring in my car, they turned me away despite a confirmation email. When I called to report a second issue, it took several transfers and being hung up on 3 times to speak with someone, only to be told the problem wasn't urgent even after specifically asking if it was safe to drive. Once it was finally seen, I was told the issue was in fact very dangerous and that I should not have been driving the car like that. Throughout these experiences, I've repeatedly asked for documentation and service reports to be emailed. I've only ever received printed copies and, once again this last time, was told the email would be sent, it never was. When my husband picked up the car, I specifically asked him to confirm the email was sent, and the staff's demeanor instantly shifted to annoyed and dismissive, simply because I followed up. On another visit, I even brought a friend who is a mechanic because I was worried I wouldn't be taken seriously, and I was right to be cautious. When my husband went instead of me, the tone of the conversation changed the moment they realized I was the person they had dealt with previously. This is not how customers should be treated, especially when safety is involved. I understand that warranty work may have limitations, but it does not excuse poor service, lack of communication, or a refusal to take issues seriously. I've since worked with another GMC location, and the difference in professionalism and care has been night and day. I'll be doing everything I can to avoid service at Carlsbad moving forward and I highly encourage others to do the same. read more

Service advisor was good. 1 star for poor business practices. Charging customers a 3% credit card processing fee is a joke. Will look to taking my car elsewhere. read more

Premier Buick GMC - Car Dealers Near Me - Carlsbad, California

The worst customer service I have ever encountered in my life. Spoke to the GM about a service issue I had, and was met with defensiveness, attitude and spoken down to. He even went as far as to tell me that he has plenty of happy customers and my "reality is wrong". It was such a bad encounter and experience that I pulled my car from the service job and am taking it to another dealership nearby as we speak. This place is horrendous read more

Woo and Chad are fantastic sales manger and salesperson combo. We got a new Vistiq (it is like a sport version Escalade) and Lyriq. We also had a trade in so our deal was a bit more complicated. We tried several dealerships and appreciated their great customer service and care. Chad is warm, engaging and fun to talk to. He has a positive energy. More importantly, he's responsive and detailed oriented. He also knows cars really well and knew the features of the car. Woo is a great sales manager. He's always helping his team and good with number. He went the extra mile to help us get the most Cadillac incentives. We have had BMW, Porsche, Meredes, and Lexus for luxury cars. We liked the plus interior of the Cadillac. It was a much better ride and had a much better cabin the any other EV we tried read more

Back in 2017 I purchased a new GMC Canyon from Frank Martin at Hoehn GMC Cadillac in Carlsbad. Great guy and great experience. I'm updating my review since this is no longer a Hoehn dealer. It was one of the best car buying experiences I had but since it has become Premier Buick GMC, it has turned into the worst Service experience I've ever had which is why I'm changing my review. I took my Canyon in for a warranty issue for my transmission before the warranty expired. The serviced it fine. They found an issue and completed a drain and fill service under warranty which fixed the issue. A few months ago, now, not long out of warranty, I saw a lot of transmission fluid under the truck. On my skid plate, and on my driveway. I also had a check engine light from a bad intercooler hose. They quoted me almost $400 for the OEM intercooler hose plus 2.5 hours labor at $285 an hour, but said the part was on backorder. Then, they told me my transmission pan gasket was leaking and gave me a crazy high quote to fix that. I was flabbergasted since they had drained and filled my transmission under warranty less than a year earlier. They couldn't give me a good answer as to why a transmission gasket need to be replaced with less than 7000 miles after they just replaced it. I waited over 2 months for the part and couldn't drive my truck the entire time due the check engine light. They didn't even tell me it was just a crack in the intercooler hose. I looked online and found this was a very common thing on these trucks and that hose was backordered all over the US. They didn't inform me the hose would be backordered until it was weeks past the original time estimate and I was getting frustrated. I visited some online forums and found out it was due to a GM strike and it could be many more months before I could get the hose. I found an aftermarket hose but Premier would not install an aftermarket part. I canceled the OEM hose and got a refund from Premier. I ordered the aftermarket hose which was a much better quality and came as a set for both the intake and the exhaust intercooler hose for less than one OEM hose. It took my son and I less than 30 minutes to replace both hoses. They were going to charge me 2.5 hours to replace one hose at $285 per hour labor. Insane! I decided I wasn't going to let Premier service my transmission again since they couldn't explain why they thought my pan gasket needed to be replaced so I took it to C & H Auto in Vista. They are truck and diesel specialists and are 3 generations in the same location. They were amazing. After checking out my truck they showed me that whoever serviced the transmission last, hadn't put the fill plug in correctly and it was completely missing. It's a very common mistake for a rookie mechanic since the plug has a plunger. After inserting the plug the plunger must be pushed in to lock the plug in place. C & H carries many extra since it's so common. Unfortunately, they recommended we pull the pan still since the transmission was basically open on top and the fluid had bee sloshing out of the fill hole for who knows how long. I was low on fluid (Premier didn't check or state during the low fluid or missing fill plug during their diagnosis of my transmission leak). Shame on Premier. Their warranty service less than a year earlier cost me over $850 in repairs. read more

Poor communication, issues unresolved, $10k overcharged for a brand new lemon. Wife's dream car turned out to be a $110k turd. They didn't even let us keep the giant bow. They're $15 on Amazon. read more

Premier Buick GMC - 2022 Yukon Denali XL - Car Dealers Near Me - Carlsbad, California

The gentleman helping was nice. But I was told it would take all day for an oil change and for my breaks to be checked out. I'm not exaggerating, they said and I quote "It'll take all day." So I left my vehicle and was given a ride by a Lyft driver they provided. Now this isnt their fault, but the Lyft driver was a transient. Clothes not washed, smelled of cigarettes and stale alcohol. The seats were crusty and vehicle dusty. I can almost guarantee he had meth on him. Anyways.. I got a ride back to the dealership after being told it was ready. I arrived and was told it wasn't ready. I looked to my left and my car was parked in the car ready spots. I pointed at it and they said "the person that helped you is on lunch and your paperwork isn't finished." I waited an hour and the guy helping me shows up. I ask him for my car and he said "anyone could have helped you, I'm so terribly sorry." These people lied to me a couple times in a single visit. Bruh. Then I get in my car, a quarter of my tank is gone. I filled up for my wife before I got there. Did you leave the car and ac on the entire service? How dare they call them selves a business. read more

Premier Buick GMC - Gas tank - Car Dealers Near Me - Carlsbad, California

DO NOT GO HERE -- ESPECIALLY IF YOU'RE A YOUNG WOMAN ALONE: Premier Buick GMC of Carlsbad. I came in just to get a simple oil change. That's it. But from the second I arrived, I felt like I was being sized up--not as a customer, but as a target. A young woman alone? Jackpot for them, apparently. They tried to charge me over $400 for additional work I never requested--even though I clearly, calmly, and repeatedly stated that I only wanted an oil change. I declined all the unnecessary upsells and kept my composure, thinking that would be the end of it. But it gets worse. I had literally checked my tire pressure that morning right before arriving, and everything was perfect. Then, conveniently, 5 minutes after I leave the car in their possession, my car app alerts me that I now have a flat tire. Strange, right? Then I get a call from someone named Oscar, telling me I now "need" two brand new front tires. No other explanation. What a coincidence. I get another Uber (the second of three, mind you) to come back after they told me my car was "ready to go," and guess what? They charged me $130 for an oil change, unbelievable. They let me just drive off the lot-- without ever telling me the tires were not safe to drive on, only that I needed two new ones that costed an arm and a leg. I almost got into a serious accident before I had to immediately turn back around. Oscar? Nowhere to be found. So I dealt with Dan, who couldn't have been more unprofessional. His first words? "Oh, you're back?" Like it was some kind of inconvenience. When I handed him my keys, he gave me a smartass comment and just exuded hostility. Zero accountability, zero customer service, and zero human decency and absolutely no appreciation for my time or inconvenience, let alone payment for services. I ended up taking three separate Ubers, wasting my entire day, and still didn't get my car back until the next day. And after all that hassle, they STILL got what I feel that they were clearly angling for from the start: in addition to my oil change, a new set of tires- $400. They lied. They manipulated. They risked my safety. I came in for an oil change and left feeling humiliated, scammed, and deeply taken advantage of. And here's the most disgusting part: After paying that lump sum for "brand new" front tires, I got on the freeway to drive home--with my dog in the car--and my "new tire" started rapidly losing air. I had to pull over on the shoulder to avoid getting hit by a semi-truck, because the tire they supposedly replaced was almost flat. They risked my life. They risked my dog's life. And they stole my money in the process. This place is dangerous. They are liars, thieves, and predators. If you value your time, your money, or your safety -- STAY AWAY. read more

The service techs are nice but every time I take my caddy to be serviced here there is some excuse on why they need my car for days and never a loaner available. I even had to pay for my own rental car! This is not what I'd expect from a "luxury" brand. Will not be keeping my SUV once lease is over. For what I pay, I expect a bit better service experience. Also my Lyriq SUV has had nothing but issues. Lastly, trying to make an appointment or call to speak with a tech is a joke. They have an automated system that is a terrible experience. There is no way to explain the type of service you need so when you drop your car off they may or may not be able to actually service your vehicle during your appointment. Super frustrating! read more

From a service standpoint, Premier Buick GMC Cadillac is excellent. I've always been taken care of promptly and with the utmost professionalism. My service advisor, Oscar, treats my truck like its his own and continually provides me with great customer service and advice. It's a refreshing experience to have a dealer truly feel like they care about their customers. read more

I can't recommend Jake Alexander at Premier Cadillac of Carlsbad highly enough! From the moment I called in with a specific deal I was hoping to get on a new 2024 Cadillac Lyriq, Jake was on it. He understood exactly what I was looking for, took my request seriously, and quickly got approval to make the deal happen. There were no games, no pressure, just a straightforward focus on getting me the best possible price, including all available incentives for the exact car I wanted. He made the entire process incredibly smooth, setting up e-signatures that same afternoon so that I could pick up my beautiful, fully charged, and detailed new car the very next morning. Jake's professionalism, responsiveness, and commitment to a seamless experience are second to none. He made me feel like a valued customer, not just another sale. If you're looking for a hassle-free car buying experience with a salesperson who genuinely cares about your needs, look no further than Jake Alexander at Premier Cadillac of Carlsbad. read more

Premier Buick GMC - Car Dealers Near Me - Carlsbad, California

When purchasing a luxury vehicle, such as a Cadilac you would expect the service department to be on par with the brand image, offering a good experience with professional employees and loaner vehicles when your car is in their care for maintenance. If you are expecting that at Premier Cadillac of Carlsbad you will be sorely disappointed. They offer no loaner vehicles even when you car is in the shop for more than a day. Good luck trying to get ahold of anyone on the phone. Everything is done through their AI system which is terrible and causes delays with their response. The most recent time I brought my car in I ended up having to rent a car through Enterprise just to ensure I had transportation to pick my children up from school. In addition, they now charge you a 3% fee to use a credit card to pay and don't mention the fee until after you have already swiped your card. My husband and I have owned a number of other luxury cars namely Audi and Merceds and their service, attention to detail and willingness to provide loaner vehicles sets them way above Premier Cadillac. The next car I purchase I can say with certainty will not be a Cadillac, GMC or Chevy. Look elsewhere where they actually care about the client experience. read more

I was having transmission issues with my truck and had it towed on a Friday. By Monday afternoon they had replaced my transmission. Dan Erickson was very helpful finding all the parts I needed, and Charlie did a great job taking out the old transmission and installing the new one. Very pleased with their work read more

I was frustrated when I scheduled an appointment in advanced to find out I would need to leave my car 1-2 days to run a diagnostics test. I was hoping for same day service. read more

Went here looking for a new car and was greeted by Chad in sales. We located the vehicle I was looking for and I took it out for a test drive. Chad was knowledgeable about the car, easy going and not pushy. When it came down to it the numbers just weren't right, but if anything changes I'll be back. read more

POOR communication AND they kept our truck for over a month... no loner. Our GMC truck was breaking down all the sensors were malfunctioning/ air conditioner cut off etc... we ended up getting it towed to the nearest GMC (we live in LA)... initially they stated it was one issue, the battery cable... so that was $500+... but after replacing they said the car wouldn't make it to LA... so they did another engine test which then said it was some engine module issue. So they fixed that. Which is why... even though we've only had it back for a day, (I'll update this review if needed), I would give it one more star. But literally POOR communication. Promised call backs that never happened, few updates which required us to have to keep reaching out and showing up to see what's going on with our car, a specialist on top of another specialist was to be called in was the word. All the uber cost + borrowing cars to get to work 6 days a week for 4 weeks. It would've been nice for them to communicate better / offer a loner. Which during payment the lady at the front was confused why it wasn't offered. Grateful to have the car back and running, most def would never be returning to this dealer in the future though. read more

BE CAREFUL purchasing a car here. They sold us a Cadillac Escalade without the Onstar/sos not working. It was a bunch of run arounds for when my vehicle would be done for a diagnostic test. Left my car Wednesday morning got a call Thursday evening that they won't be able to diagnostic until MONDAY. They gave me a loner car.ok, but problem is it's electrical & did not fit my family. Mind you they should have not sold me the car without a good feature of the car not working. We explained to them we are a military family active duty. With 4 kids and my husband getting deployed that following Wednesday and I needed my car serviced. Any company that has good customer service would had attended me ASAP especially after just selling me the car. Now a check engine light appeared on my dashboard. I already have an open case with corporate. I am very upset by their customer service. They were real good to sell you a car but when there's issues with your vehicle after JUST purchasing it. They tell you to F off. ***Please be careful purchasing a car from this dealership. I've never had such shit service. ** read more

People really need to read the reviews first before going here so they know in advance.

I recently bought a little bit older Truck through Premier. I was told that I would have OnStar for free it would but be very basic. Not ever having OnStar before. I would have not known this to be a lie. So, I buy the truck and the next day I try to get the OnStar to connect. Can't get the My Chevy app to work and OnStar says there is not such thing as a basic plan. I call the dealership to speak to Chad and to this day I have not got a call back regarding that situation. Then about having the truck to 3 week the mass air flow sensor goes out. Not a big deal at this point. My husband replaces it and it was only about $100.00 part. Then we do our annual family trip for Father's Day to Yuma, AZ and the sensor goes out again. So again we replace them part in Yuma. Thinking this time we maybe just got a bad part. Hey! It happens. Not even a week goes by and the same part goes out AGAIN!!! I did buy the truck without a warranty. But, I have reached out to them to at least call me back and see if they can at least look at the truck. To help me get in the right direction to getting it fixed. AND guess what I still have not heard back. I call and call. NO RESPONSE! This is the worst car buying experience I have had. I feel like they knew something was wrong with the truck before they sold it. I went to go look at this truck on a Wed and I couldn't even purchase it for over a week and a half. I should have known something was fishy. This place only cares about making a sale. NOT THE CUSATOMER!!!!! It's pretty sad. Highly recommend not buying a vehicle from here or working with CHAD as your sales rep and DANIEL for your Finance. They don't care about you and refuse to respond to phone call and emails.!!! SAVE YOURSELF THE TROUBLE AND JUST RUN FROM THIS PLACE!!!!! I really wish I would have read these reviews prior to buying a vehicle from them. So, now I am stuck with a truck with an issue that they just put a brandade on it so they could just make the truck look good and make the sale. They sad part is, I worked very very hard to save up the money for the down payment. Which was a really good amount of $$$$. Just to be taken advantage of and not even respected as a customer with one simple little phone call or email response!!!! Like I said before. don't even bother, just RUN!!!!!! read more

Bought 2021 CT4 CPO. Day after purchase saw windshield 50 percent delaminated. Brought it in and was sent to glass department. Glass said it wasn't a warranty issue because my vision wasn't impaired. Got a manager and she told me dealership couldn't do anything. I had to contact Cadillac but I had to wait 30 days for CPO paperwork. First what takes 30 days everything is digital. Second its under warranty. Third it's a huge safety issue if that windshield pops out. Anyway been almost a month now and have heard nothing from the dealer. Beware of dealers with customers coming in 2nd to the dealership money grab. You pay extra for an extended warranty then they make you jump through hoops to use it. read more

Everyone at the dealership was great. Tyler from sales was very patient while I picked out a Sierra 1500 4x4 and got a good price from him. We never felt pressured to buy anything. The whole staff was friendly and helpful. This is my first non-Toyota in 30 years and I couldn't be happier. When my wife's Honda Pilot dies we will be back to look for an SUV read more

Premier Buick GMC - Car Dealers Near Me - Carlsbad, California

Once upon a time owning a Cadillac meant you'd get excellent service. Not any more, at least not at this dealership. First issue happened last summer when I was shopping for a used Lyriq. My wife and I spent 20 minutes in the sun waiting for a sales person to show up and none did. An employee walked by, asked if we needed sales help, and said he'd tell sales so they could send someone out. We waited another 20 minutes and still no one showed up. We left, and vowed never to buy a car from this family of dealerships if this is their kind of "service". I eventually found the car I wanted at another dealership. I recently took it in for its first "free" maintenance visit. While there, I inquired about 2 other things: 1) does my car's front camera need re-calibration after a windshield replacement, and 2) could they help with an OTA software update that for some reason wasn't completing properly in my car. Their response to #1: "It depends". I asked - "Depends on what?". Answer: depends on model and year of vehicle. OK, how about a '24 Lyriq? Same answer: it depends. I asked if the service advisor could look it up. No, she said, 'cuz "it depends". As to question #2 she told me that they could not help me unless the problem was related to a recall or safety issue (which it wasn't). In other words, go figure it out on your own and hope for the best. I also need to add that I attempted to get a response to question #1 via the "Contact Us" screen on their website. I actually attempted twice! And I never did get a response from them. Nada. Crickets. Not even a "Hey! Trade your car in and get a new one!" response. They obviously don't read those "Contact Us" messages. Is this really Cadillac service? read more

Worst car purchase experience. Out of state purchase a Escalade Sport Platinum certified preowned. Was insured the car is like mint condition as it only has 4-5k miles and is certified. Long story short. Was shipped the vehicle with cracked glass front windshield. Bunch of cosmetic and interiors damages. Bumper damages. Was told that the sales guy dropped the ball. How did someone knowingly ship the vehicle and during inspection noted and signed off on a crack windshield. Reached out numerous times and finally got into communication with upper management director from Cadillac Customer service. Was told to find a local dealer to have repairs done.l and that they will pay for repair. 3 months later. I'm still getting bills for the repair and the dealership never paid the local GM dealership for repairs. Can't deny this one. Don't feel like putting up all the communication but be careful about this dealer. read more

Terrible dealership. They pushed to close a deal with us on a Saturday and hounded us to finish it. We finally agreed on the deal that they don't deposit the down payment check for 2 days so we could transfer money from an investment account. They deposited the check and if caused an overdraft fee on our account and the humiliation of bouncing other checks. They rushed to deliver the vehicle and gave it to us with swirls on the paint. Some of the lettering on the back were pulled off and uneven. We never rushed them and would have waited to take delivery of the vehicle. read more

Premier Buick GMC - Missing letter, uneven. - Car Dealers Near Me - Carlsbad, California

This has to be the worst Cadillac dealer in San Diego. We purchased our Escalade when the dealer was a Hoehn brand dealership. Ever since it swapped to Premier the service team seems UNABLE, not unwilling, to assist customers get support they need and backing from the dealer to GM for resolution of defects. But to make matters worse, when needing parts to even do your own DIY they markup this dealer places on parts is exponential over MSRP. They do not participate in Cadillac Rewards either and now I know why. Coolant Temperature Sensor for 2016 Escalade is on Cadillac website for $38 and these guys want to charge consumers $75 for same part. Do they know we have internet and can look up MSRP. Do yourself a favor and send your business elsewhere. This dealer has soured my perception of owning a GM product in Carlsbad. Best of luck everyone. read more

Booked a recall appointment two weeks in advance, they confirmed appointment twice. Left work, told two guys to go home early because I wouldn't be there, organized a ride. These jokers didn't have the part, like never even ordered or try to order. So four people's time wasted for there negligence read more

Atrocious customer service from Jason in Service. After my 2023 GMC Canyon was recalled after an electrical system failure, my vehicle with 7,000 miles on it was returned in the most disgusting shape possible, covered in filt, the highlight was a heart drawn out of the dirt on my vehicle. A young mechanic came out to watch my reaction, like it was a big joke. Jason, the manager of parts and service, said that their car wash broke however a newly washed vehicle was brought out right after mine. I would not only steer clear of this dealership, I would avoid GMC Canyon's all together since I was informed the radio module is faulty. read more

Worst dealership ever! They didn't fulfill the promises made in the contract, and it's been a headache." "Stay away! This dealership doesn't value contracts; they failed to deliver what was agreed upon. read more