I called the front desk, someone named Katie (not sure about the name) picked up the call, I introduced myself and told her that I was calling to schedule an appointment. She asked to stay on hold, I was there for around 40 mins, then she hanged up. I called again she said to stay on hold, same story. And then I tried to call again she stopped picking up my call. I spent hours now and wasted all my morning and got nowhere. Destroyed my day. read more

What an absolute nightmare this place is. I was referred here by their "sister office" for a root canal. Upon arrival the girl up front was nice, checked me in, and notified me that my insurance covered the xrays that I needed that could range up to $700 otherwise. $60 co-pay, Great start! This is where everything goes sideways, I get xrays, I know my tooth is in very, very bad shape but the doc comes in and basically says he needs to do the most work and the most expensive treatment and completely re-do everything. Well, of course thats the case right? I ask when they can schedule me and they say right now! Perfect, I get taken back to the same xray machine for a second xray, then back to the room where the doc spends 5 minutes removing my temporary filling and then saying he can't do the work (I'm summarizing here, it was 20 minutes later, the first 5 I got numbed up, spent 10 waiting). Well, what the heck? What do I do now? They slap a tiny piece of temp in this giant hole in my gum, refund me all but $650 for an xray. The xray the girl said I was covered by insurance. But this one was a different special xray on the same machine doing the same thing that I have to pay for? The Dr "used" the xray I'm told. Used it how? I'm not sure, I spent $700 in 3 hours and left the office in much worse shape that I entered, no work done, the temporary that I came in with was gone so my gums and infected tooth are now exposed and bleeding. It's also the weekend and I can't get back to my original office till Tuesday morning so this will be 4 days like this. All in all, I feel like I was price gouged, poor customer service, negligent treatment, and mislead through the entire process when in the end all they had to do was look at my tooth and know. read more

I was there for a consultatio, doctor very nice the office staf polite I will be happy go back to the same dentist read more

Neat office professional place great care they explained procedure and other options at every step glad I found em

The staff upfront, techs in the back, Dr, Virgil, all very nice, efficient and kind. I like how their office is set up in back...very clean and modern. I have future appointments set. read more

Endodontist, Dr. Haymore, was very kind and concerned about my comfort. Worked quickly and I had minimal discomfort after a revision on a root canal, plus a root canal on a different tooth. Dr. Nguyen provided antibiotics before and after the procedure and finished up the job with crowns today. He is also very kind and answered all of my questions. Mayra in the front office is SO SWEET and always has a smile for everyone. Yes, the procedures were expensive, but I think that would be the case anywhere. read more

Where there on referral from other dentist. They were fast to Get me appointment and not far from home . Had a dental surgery to remove tooth . Love the friendly staff . Modern equipment and they made the whole process very easy . Great follow up help instructions and email check in . Going to be my one stop dental destination from now on . A plus facility. read more

NC Dental was a very pleasant experience. They have state of the art dental care. The dentist and staff were friendly, competent and dealt with you with care. I have anxiety with dentists and with NC Dental, I felt comfortable. I look forward to their care and would definitely recommend them for all your dental needs. read more

Everything went well. I get the jitters when I walk into a dentist office. It was just a great all around experience. Keep up the great work!!!! read more

I haven't been to the dentist in years and finally had to deal with two problem teeth that needed to be pulled. The skill and care were top notch, all the people super friendly, and I got in one day notice. What a relief. read more

Nice office, good staff, communicative dentist. Conveniently located. Takes Delta Dental.

Dental care. I like the cleanings I have had. This last cleaning wonderful. the dentist is thoughtful and very kind.

If I could give a zero star review, I would. This is a long one and I do apologize. First and foremost, I do want to recognize the front office staff for how much they did try, especially Marisol but unfortunately, the entire experience with North County Dental Specialties, at least with Orthodontics specifically, is not one I can recommend. My consultation was Jan. 16. The orthodontist is only in on Thursdays, the soonest appointment was Feb. 6 to have my scans done and pay the deposit. It unfortunately was only downhill from here. I called March 10 and March 20 to follow up. Was told on March 25 that my trays had been lost and I needed to come back in March 30. When I got there and sat in the lobby, I overheard a woman behind the desk go "well who's going to help her?" extremely unprofessional. When i was finally assisted back, I was informed that my trays were NOT lost but that my bite needed to be rescanned. I was told they would TRY to rush the trays, as I had already waited a month. I got confirmation on April 3 that my trays had been sent in. I gave it some time, knowing North County Dental Specialties were really just the middle man but by April 30, I had not heard anything and followed up once more. Nothing. May 1st, I receive a text that I need to come in and get scans YET AGAIN?!? So from Feb. 6 to May 1st, I had put down a $500 deposit and received nothing more than a toothbrush and no service?? I understand that there are other patients and that things happen but for this to happen now twice with no corrective action? What a joke, and what a waste of time. Unfortunately, this does not end here. On May 1st, i let the office know that i wanted a refund on my deposit and to cancel my contract with no penalty as i had not seen any service from them whatsoever, they agreed. The next day, Friday May 2 they charged me another $488. When I noticed Monday, May 5, I called and left a message because no one picked up, but called again as I wanted to reach a real person. I was told i was being placed on hold, and then after waiting 5 minutes, was sent to a voicemail which I did NOT agree to. when i called again and was told to hold, i told them i needed to talk to someone know because this was unacceptable and was still placed on a hold. when i did come off hold this time (which confirms someone did send me to a voicemail, not that it just transferred me over after x amount of time waiting) she told me she couldn't help me. rather than offering me alternatives of what she could do (for example: let a manager know and have her call me back asap) she just continued to tell me SHE couldn't help me. when i did hear from a manager, she told me i needed to fill out termination of contract paperwork in order to issue the deposit refund, which was never stated to me on May 1 when we agreed to terminate the contract. From beginning to end, an absolute nightmare of an experience. read more

Dr. Vergel listens to concerns well. I told her a need a long time to get numb before she started drilling and she waited. She explains what she is doing ahead of doing it. Very positive experience. read more

Muy buen trabajo, el dentista cirujano es espectacular, un trabajo la cual quede muy satisfecha ,

Very caring staff! Danyelle is extremely helpful and supportive. I had extensive work and my dental surgery team made me feel less nervous. They were amazing! read more

I absolutely love every one in this office everyone is very professional and so supportive and kind they all re care about their patients. even the receptionist is very sweet and caring person. I had the best experience. I recommend that everyone go here. if you don't go here then you are definitely missing out. I have been to 4 other dentist offices in the past 5 months and they all sucked but not this one. Melody Zayak read more

there are two adjacent offices here , im not sure about the office to the right but im sure they're just as awesome as the the office to the left . I had a root canal done a few months ago and im happy to say that my entire mouth feels 100% percent better since the surgery. thank you to all the staff assistances doctors and nurses. Definitely recommend! A++++++++++ read more

Excellent! I have been coming here for the last 2 years and the service here is amazing. The staff are all awesome and friendly. The front desk girls are the sweetest read more

Great dental office with friendly and knowledgeable staff. This office has some of the latest hi-tech equipment that I have ever seen also. Great experience. read more

On july 11/2024 I supposedly had an appointment scheduled with you and I traveled 30 miles from my house in Chula Vista and when I arrived the surprise was that my deep cleaning was not authorized and you never informed me about it, I am very upset about that in addition to the heavy traffic, time and gas money IT IS A LACK OF RESPECT FOR ME My name is Rolando Zarzosa zarzosa@hotmail.com read more

Have had a terrible experience with this office. They refused to get approval from my insurance and wasted my time by scheduling me to separate times. I took work off and 30 minutes before my app they cancelled on me. Wont give any explanations, they lie and will find a way to get out of doing their job. DO NOT GO HERE!!! read more

Waste of time. Had an appointment scheduled for today. Drove 40 mins only so they can tell me that they tried calling me yesterday to reschedule due to Dr. being out of the office today. Did not receive any calls. Nor did I receive a voice mail. No follow up. This place sucks. read more

Not a good practice at all. Witness the dr office. A bunch of moving boxes and file boxes. Extraordinarily disorganized. Billing is muddy, cancelled appointments but most of all, scary scary treatments. When the Anesthesiologist is the same as the dentist doing the surgery a concern came all over me. He couldn't even get an IV in. Left battered and bruised from his insistence. Please find another place to get your dentistry done read more

Dr. Wong - Your Manager Ms. Dxxxxxxe has had me on hold for almost 7 months --waiting for a Service. She told me I had to pay 500.00 for a special machine to scan my teeth so I could get a tooth pulled. I also came in for approval for a partial denture. My first appointment was Sept 16th 2024 and my procedure that I needed was approved Dec 31 2024. They did not submit it in a timely manner at all, I have had to call and call to get anything done. I had to email her the proof from my ins co. that the denture was approved. I emailed her the approval letter I received in Jan and she said today that they never got anything from insurance. I sent her the document in Jan. No follow up , no call, no nothing. And I had to call again today to find out why she has not contacted me, it's been at least a month since I emailed her that document that she should have already had on her end. Today she tells me her grandmother died as the reason she has not gotten back to me. I would never recommend you to anyone not even a bear with a toothache. The 500.00 machine used to x-ray before you can pull one single tooth is a scam. No reply from this dental office will be accepted. This office is unprofessional and the vibe when you walk in is very negative, I should have walked right back out last September. "GBYG " I will post shortly all the text messages involved. Go somewhere else. Photos soon. The other negative reviews here all say the same story. I will be letting my insurance know that your office is a scam. read more

I would not recommend this place at all. One of the receptionist was very rude to me. She kept snapping at me on the phone. It did not matter how nicely I would talk to her. I was not able to get hold of some one else to express my concerns to over the phone so I wrote a letter describing my situation, but no reply. When it was time for me appointment I mentioned what happened to the dentist and he gave me no comments. The dentist started to work on my tooth which he would evaluate if it could be saved or not. He basically jackhammered my tooth with full force for 2 minutes got up and said I can not save your tooth and he left. I had this rubber tent applied to my mouth for the treatment and he left me like that so I would not be able to ask any questions. It was really awkward so I wanted to express my concern on here to share. They told me that I needed to pull the tooth and a implant would be $5700 to put in. Quite a chock. I Googled a dentist in Mexico w good reviews and went there. In Mexico it will be $2000 so a lot less. The dentist in Mexico looked at my tooth and discovered that all I needed was a root canal. I am shocked. I could have ended up loosing my tooth if I would have stayed on treatment with North County Dental Specialties. read more

Office staff is extremely unprofessional and rude. Sent 3 emails and 2 voicemails as I was referred by my dentist. No one ever responded so I called again only to be spoken to in a rude and condescending manner. Hours listed online are incorrect. And she said soonest appointment isn't until next year. Sounds to me like they don't want ANY new patients and made it seem like a bother that I even called. HORRIBLE customer service. Happy it didn't work out I will find another endodontist. read more

Terrible attitudes by front office staff, immature, lack of realistic professionalism. Quality of customers match the service. Don't come here if you can avoid it read more

North County Dental Specialties - westcos10@gmail.com - Oral Surgeons Near Me - Escondido, California

To update my review it's been several weeks they still haven't made me an appointment my denture is still popping out of my mouth the bone graft they did is still incorrect they still haven't extracted a tooth that needed to be extracted cuz it keeps getting infected everything they've done so far they have screwed up I do not recommend this place I'm stuck going to this place cuz I'm on medical for dentist and I think that's why they don't care if they make us suffer I'm having to go as far as to request the complaint form from the dental board against them read more

They do not call you back or update you. Did new patient screening and only came for deep cleaning but now they said i needed wisdom teeth pulled apparently before i can get that. So i agreed and they sent the request to insurance. After a month i call asking what's going on and if i can just do a cleaning without needing my wisdom tooth removed, it doesn't hurt or anything at all. They state they will ask their supervisor and call back. They never did, i called 2 weeks later inquiring the same thing they said it usually takes 4-6 weeks, i told them it has been 4-6 weeks and i just want my teeth cleaned. They said again they have to talk to a supervisor and will call me back if i can get my teeth cleaned. So 2 months total just to get some x rays and never get my teeth cleaned. This place is a joke, anyone you talk to will just tell you they will call you back later with no actual explanation. I'd comment on care quality but i never even got to that part, just some new patient xrays and 2 months of waiting for a simple CLEANING. read more

Look up for another dental office, this is mot the one. They offer a mediocre customer service, canceling you appointments at any time, they won't give you prices estimate before the procedures. I called them three times and got promised a call back, guess what?, yes it never happened. I asked for the manager or person in charge and I was told "he doesn't have schedule, you'd have to keep calling in order to find him". "If your Okay with unprofessional and mediocre service go for it". read more

I wish I would have seen the reviews ahead of time. They said I needed a crown replaced (had been improperly done by the owner of NCDS) then they mess up the replacement crown but don't tell me. I find out from another place it needs to be replaced again. I contact NCDS and they say I need it replaced and to come in. YOU HAVE MY XRAYS!! HOW DID YOU MISS THAT IT WAS IMPROPERLY INSTALLED?!? Requested refund and they agreed but still haven't received it months later. Had to file claim. STAY AWAY!!!! read more

Had my root canal done in less than an hour by Dr.Gavin who has more than 44years of experience they charge a $200 cone X-ray up charge to see where all your roots are prior to your root canal. Absolutely no pain after. I'm so relieved! read more

The dentist for people that don't like going to the dentist. I've been through dozens of dentists and Dr. Qaisar is among the best, if not the best, I've ever seen. Her technique in administering the anesthetic is so gentle and should be taught in all dental schools. It's not pain-free, I mean it's still a needle, but it's as close as one can possibly get. I've had crowns, root canals, onlays, and fillings performed in this office and I highly recommend their services, professionalism, and most of all, care! read more

Dentist's have good reputation. However, front desk needs adjustment. Lied about leaving a message, then called at last minute to rush over to office. Not happy with office Manager or assistance. Snappy. We've moved on to another office. Have read the reviews now, and am sure the office peeps are big part of the problem. Fire them, start over!! read more

I would highly recommend NCDS for your oral surgery needs. Dr. Kermani did my wisdom teeth extraction. Going to the dentist let alone, getting teeth pulled is never a fun thing to do. I don't remember a thing! Followed all of their advice as well as directions and my experience was great. Once they put that Michael Jackson Juice in your IV, you are out! Wake up at home relaxing. Minor discomfort a few days later that Ibuprofen took care of. Get a consult and see what they can do! I wish I hadn't waited so long. read more

North County Dental Specialties - Oral Surgeons Near Me - Escondido, California

Very shady pricing and unprofessional staff. Never saw the Dentist but to attempt to add on hundreds of dollars on day of appointment is enough to say no thanks. Don't bother calling them they will not respond even when you are attempting to return a phone call within an hour. Attempting to double charge for one procedure is unacceptable. Look elsewhere. read more

The owner of this establishment is dishonest. He told me I don't have any cavities when I clearly do. I'm even having pain and he wouldn't fix the tooth. I think he's waiting til it gets really bad and I loose it. A new tooth costs $5000. here. read more

Let me just start by saying hats off to anyone who can put up with my childish behavior. I'm actually a huge baby when it comes to the dentist and this place went above and beyond to make me feel comfortable. Sometimes I can come off rude to staff that work at dental offices but it's actually just because I'm super duper scared. Bethany is the bees knees when it comes to teeth cleanings. Five stars, will not be going anywhere else for my grill! read more

Andy Hoang owns this practice. And according to staff at Escondido Dental, which he also owns, he does not work here unless he has to come in. I had a double extraction done here and the dentist lost one tooth down my trachea. There is not a dentist here every day and the staff is lame. read more