Well, the fireplace at my new house finally got installed, and I love it! I was restricted by size…read moredue to the opening that was already there, but Mitchell helped me to find one that would fit. I also ordered a travertine fireplace that is coming from Mexico and there have been delays with that one. Mitchell finally advised me that it was arriving, then there was a bit of a delay with the shipping, but he's taking care of it. The store is in such a cute mall, the Rancho Santa Fe Plaza, in Encinitas. So much other shopping can be done in that plaza. Going into Mitchell's store is pretty amazing. There is every type of fireplace, screen (fancy, plain, artisan), and all the new goodies, like the shiny rocks that you can put in the fireplace instead of the logs. Mitchell said after the fireplaces are in, that's when he comes out to the house and changes out the old screened interior of the fireplaces and replaces them with the pretty shiny stones. And he also sells barbecues!! Will have to see about that at a later date. These fireplaces (pre fab) are much less expensive than custom designed marble or travertine fireplaces, which run around $12,000. I'm happy with my pre-fab, and look forward to the second one.

I wasn't 100% sure about this place at first. It's a small cozy shop located in a cute and easily…read moreaccessible plaza. Parking is always a breeze. There was only one person in the shop so if another elderly couple is ahead of you asking A LOT of questions, it may take some patience for your turn as Mitch is very thorough. Mitch gave me a detailed quote in writing and asked me a lot of questions without missing a beat. We scheduled his technician Carl but unfortunately no one was available for a couple of months. Carl arrived at his appointment visit and confirmed the work we would need to do and scheduled an appointment for completion. These guys were efficient and clearly knew all about fireplaces. My general contractor recommended this company. This place is reputable and they follow through on their word. We are very pleased.

On time, explained process and some minor issues to watch. Will definitely be using again!read more

Dan provides outstanding customer service! Very knowledgeable and conscientious! Easy hire…read moredecision!

Highly recommend All About Fire to service any fireplace issues. George came out as scheduled and…read morespent a great deal of time looking at all components of my gas fireplace. He was knowledgeable and so friendly. He was able to fix all my issues. Very happy with this company.

All right. George is the man. I'm confident in saying we now have a Gas/Grill/Fireplace guy…read more Friendly and knowledgeable. Methodical expert installation and explanation regarding our new grill. No hidden fees and the job was done for what was quoted. Will definitely recommend.

Our contractor used them for the installation of our Mahm fireplace. They were in and out in no…read moretime and were conscientious of keeping the dust down to a minimum. John the Owner came out the day before to make sure his guys would have everything they needed. Couldn't be happier.

Pesky gas line issue with my fireplace. Farrell's knew exactly what was wrong and quickly fixed the…read moreproblem. Courteous, prompt and fair pricing. Prior to calling Farrell's, I had 2 contractors look at my fireplace. Neither knew what was wrong or how to go about fixing the issue. Will go straight to Farrell's for any future fireplace needs, including a rebuild. A+++

When I bought my house in Carlsbad 3 years ago, it came with a nice gas firepit that didn't work. I…read morewanted a working firepit, so I started calling every company in the area with "Fireplace" in its name. Most of them said that what I wanted -- refurbishing an old fire pit -- was not something that they did. The person who answered the phone at AMS was willing to discuss possibilities with me, and after some back and forth, I decided that what I wanted was to have AMS rip out the plumbing in the existing firepit and replace it with a new insert. AMS fireplace first sent a plumber to verify that the gas pipes were safe and functional. Then they sent a technician to measure. Then they custom-manufactured a firepit insert that fit into my masonry, and then they sent out someone to remove the old burner and install the new one. I was so happy with the result that I decided to have AMS Fireplace replace the insides of the gas fireplace that came with my house with a new one that worked better (the heat goes into the room and not up the chimney). They did this too, but since it didn't require custom manufacturing it was quick. As I write this review it is late September 2024. I expect that in a month or so I will start wanting again to use the inside fireplace for warmth. In the meantime, my grandchildren love to cook smores and hot dogs on the outdoor firepit. I've had to devious about where I hide the key that turns on its gas.

Review for AMS Fireplace I live out of state and was…read moreexpecting a call in early December about my fireplace log set, but I never received one. When I called, they did find my order and confirmed it was in, but I had to follow up a few times due to how busy they were. That said, AMS Fireplace absolutely came through-- they installed my fireplace logs on Christmas Eve, which I really appreciated. Saul was outstanding: extremely careful bringing everything in, respectful of my home, and he arranged the logs perfectly. His attention to detail and professionalism were excellent. Would recommend, just expect that you may need to be proactive with communication during peak season.

Purchased replacement fire place doors and had them installed. Kevin was the tech and he did a…read moregreat job with the job. Highly recommend them for your needs

Fast and reliable! Great service!…read more They knew exactly what was wrong and fixed it! Also we're all on time and so helpful!

Great experience with Innovation Gas Fireplace. I called this morning because I needed someone to…read morecheck a gas fireplace in a rental property and was worried it might not even be working since I hadn't looked at it in years. They were able to schedule a technician (Shawn) to come out within about 3 hours, which was incredibly helpful. Shawn arrived on time and was very kind and professional. He carefully inspected everything, explained what was going on with the fireplace, and ended up reinstalling a new remote and receiver to replace the broken one. He also took the time to walk me through how the system works and what I should do going forward to maintain it, which I really appreciated since I had zero experience with this unit. Overall it was fast, professional service and a huge relief to get the fireplace working again. Highly recommend!

I had been searching for someone to make my gas fireplace more user friendly…read more Called IGF and was instantly given a couple great options that could work for me. I chose the remote on and off- which is so easy! I highly recommend it if you have fear of lighting a fire like me. Emailed them photos of my fireplace and a couple weeks later I'm a happy customer. They got my taken care of quickly and within my schedule. I appreciate that they're a local family business too. Highly recommend them for expertise and professionalism. Will now be calling them out annually to keep our fireplace tuned up. Thanks guys!

Landon and his team were awesome!! We had another company come out for a "free" chimney inspection…read morebefore we moved into our new home & they quoted us $600 for a chimney cleaning, crack repair & ash pit clean out. After moving in, we decided to get a second opinion. FireSafe did a level 1 inspection for $125, and we were SO happy to hear that we didn't need a cleaning or crack repair. And he let us know the ash pit clean out could be done on our own (to save $) & even gave us instructions how to do it. We will definitely be using them next year when we do need a cleaning! But we are so grateful for their transparency and saving us money!!

We were super happy with the experience and service we received. Both customer service as well as…read morethe work completed were top notch. We highly recommend them and will definitely use them again. Already have the reminder on our calendar. You can't go wrong as they are timely, professional, knowledgeable, and provide great service at a fair price. As they provided exactly the service we requested, wanted, needed and more detailed effort that expected.

First of all, This review is based on help they offered not their actual work. I called him in…read moresearch of someone who could help me with my brick and mortor chimney that has structural issues. While they do not offer the type of service they required, they were very polite and spent some timme listening to me on the phone, then directed me to someone who is a specialist in the field. I can't fully explain how helpful this was. I would certainly be contacting them back if I need any of the services they do offer in the future.

Burnie's crew arrived this morning and due to all the rain, they could not do the chimney…read moreinspection and cleaning but mentioned they may be able to get back later today. They called and were able to come back and do the inspection and chimney cleaning. They were very thorough and explained everything they needed to do. Ended up ordering new gas logs and pan to replace the current set up. Punctual, efficient and respectful service! Highly recommend this company and will use them for my annual inspection. Thanks for the great service

We recently bought our home knowing we wanted to have the backyard redone. It was covered in dyed…read moremulch which was a complete nightmare. When we started looking for vendors, we had several companies come out and got a variety of answers of what was possible or not, and also how long the process would take. They all had delayed response times, and odd requirements that were really off putting. On a whim we reached out to Install It Direct to get yet another option. Man we are glad we went with them. Steve was great and quickly turned around a rendering and captured our vision almost to a T after our first conversation. The shinning star of the entire project was Troy, from day one we knew he was understood our vision and had our best interest in mind with every decision we had to make. He checked in with us regularly, kept us abreast with everything happening and whenever an issue arose (which were all minor and expected) that we were presented with pros/cons for each solution. He made us feel like we were a priority and that he genuinely cared about the outcome. All in all, it was a great experience. We love our new yard and would highly recommend IIT and Troy to anyone. They were able to make our dream backyard come to life.

I am posting this update as a severe safety warning to anyone considering Installing Direct. Since…read moremy initial review, a catastrophic and life-threatening incident has occurred. The fire pit installed by this company exploded into my girlfriend's face. We had an independent professional company come out to inspect the unit and the gas line. Their findings were shocking: the gas connection was completely loose. This negligence allowed gas to build up inside the fire pit structure, which caused it to explode upon ignition. Because of the physical injuries sustained and the absolute gross negligence regarding a gas installation, we are now taking this company to litigation. If you value the safety of your home and your family, stay far away from this business. A "loose connection" on a gas line is not just a mistake--it is a deadly hazard. We are currently in the process of legal action to hold them accountable for the damage and trauma they have caused. Zero stars. Avoid at all costs.