Matt is an absolute angel!!…read more The steep pitch of the Ichiban exit (yes I was driving at a normal speed and yes others have had the same trouble! - but no, the restaurant hasn't fixed it ) caused my car to bottom out and knocked my bumper RIGHT OFF!! We heard a bang and a scrape so immediately pulled over in to the first parking lot, which happened to be Vaughn's Automotive. We called the 24 hour emergency number and Matt came right over to help us! He patched us back together so we could safely drive until we can get a more full repair. He was competent, he was kind, he was helpful, and he was funny ... he took a bad situation and made it as good as we could've hoped for. This is a great and honest and kind man! You can feel confident about placing your trust in him! I drove from Rockford to visit my daughter and thanks to Matt, we still made it to line dancing!!

I was stranded at home with my 2004 BMW parked on the street across town since it stopped running…read moresmoothly. I thought I may have needed to have the engine replaced for thousands of dollars. Matt, the owner, picked me up at home, took me to the car, ran the codes, and figured out the issue was a loose air intake duct. He tightened that and my car was good to go! If I had gone to anyone else, like a BMW dealership, I'm sure they would have taken advantage and overcharged me for a simple fix. I'll be having all my cars worked on at Vaughn's. He's earned a lifetime customer. Best experience I've ever had with a mechanic... Honest and dependable! That's what you want in a mechanic shop and that's exactly what Matt and Vaughn's delivers!

Deery Brothers Nissan Is the worst place i have tried to…read morework with in a wile. I tried to contact them on two different occasions and ended up on hold for 20 minutes one time and 15 minutes the second time. I still have never heard from service even after leaving my number both times. My car is a 2024 Nissan Kicks. Needed an oil change both times and look everything over because it only has 9100 miles on it. As of now I will sell this car for what I owe on it so I can go somewhere else. I have changed the oil both time I have tried to connect with them. DO NOT EVER BUY ANYTHING FROM THEM BECAUSE YOU WILL NEVER GET A HOLD OF THEM TO GET SOMETHING FIXED EVEN UNDER FACTORY WARRANTY. and yes I have went out there, still never had any service done. Could not get me in. What a joke of a dealership service center. The sales people are very good, but not service.

Had a check engine light come on Sat afternoon; couldn't find a mechanic open/able to check it…read more Someone said O'Reilly could read the code. I called and spoke w/Joel who confirmed this, dropped in, Josh hooked up his reader, came inside and gave me a printout, explained the code, problem, and gave some great advice. All at NO CHARGE. I was in/out in 5 min. Great service. Thank you guys!

A couple of veterans suggested bringing my car to Big A Auto for my auto repairs and oil changes…read more It started with an email to Tony at Big A Auto and he replied straight away. I needed the rear brakes replaced and honestly I was worried about the cost. Tony set up an appointment to first look at the brakes to see just how bad they were, and then worked in a discount for being military/veteran. I was amazed at how much the cost for the repair was. Needless to say, thanks to my fellow veterans for recommending Big A Auto because I will bring my car here for all her needs. The customer service and honesty is tremendous, and I recommend Big A Auto to everyone! Thank you very much Big A Auto.

It's been a few years but I am still fuming about when I brought in my Hyundai Elantra for a minor…read moreproblem. I bought the car from a family who lived next door to a good friend of mine. All three parties dealt with this. All are trustworthy and told me it needed a minor repair like a muffler. Big A Auto told me the entire under area of car had been messed up from someone who didn't know what they were doing. He said it'd be $2,000 to fix it. At the time I thought maybe the college driver had let someone work on it so I paid it. My mistake as I didn't take time to think it thru. I know the folks I bought it from were honest and long time friends. Big A lied. They showed me of a fuzzy gray video t was supposed to be the problem area but of course it meant nothing to me and was just part of the deception. I will never go back to Big A again. Since I am an older woman needing the service I think they felt they could lie to me about the car.

This is a place with great mechanics and they will not screw you over. 2 mechanics have over 30…read moreyears experience and have seen it all.

From the owner: Heavy Duty Truck Parts and Service Truck Parts & Accessories…read moreOver 18 Years In Business Products: Heavy Duty Truck/Trailer Parts LED Lighting Transmission/Differential Light Duty Trailer Brakes/Suspension Services: Drive Shaft, Drive-Line, Power Take-Off and Spring Repair Flywheel Resurfacing U-Bolt Bending Rebush Walking Beams Brands: Truck-Lite Minimizer Tiger Tool Triangle Spring Gray Manufacturing

L eft without purchasing anything. The guy at counter pointed to where my product was and then when…read moreI was standing there to pay, he stopped to answer phone. He couldn't be bothered so I'll take my business elsewhere.

Poor customer service. Went into the store to buy some power steering fluid, could not find anybody…read moreat the counter to ring me up, so I went to the back where I heard somebody talking and was told in a rude manner by a grumpy bearded man that I cannot be back there. I wouldn't of had to go back there to try to find help. Had somebody been at the counter? I won't be returning.

Can't wait to return for the next upgrade to the gladiator. Between having my 3yr old sitting in…read morethe lobby being the most obnoxious person picking out all of the things my jeep needs. I will come back for the next upgrade. My bed cover works as it should!

From the owner: We specialize in Car, Truck and Jeep Accessories. Your one stop shop for Spray in bed liners,…read moreRustproof, Undercoat, Tonneau Covers, Wheels & Tires, Towing Equipment, Nerf Bars/Running Boards, Tailgate & Truck Bed accessories, Lift Kits, LED Lighting, Performance Upgrades, Interior Modifications and more. We have multiple locations across the US & Canada.

Good location with plenty of easy parking, very courteous and helpful staff, and they had what I…read moreneeded for my vehicle.

From the owner: Your local Advance Auto Parts at 806 Wacker Dr in Dubuque offers automotive aftermarket products,…read morefree store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Thank you for answering the (service) phone 30 minutes before closing on a Saturday! Thank you for…read morestaying open until I got there and holding a tech to see if it was a quick fix. (It wasn't). While the part wasn't in stock, it was available overnight once ordered on Monday. Thank you for being a Freightliner Oasis Center with an RV electrical hookup for us full-timers so we could keep the AC and refrig on. (RV electric hookups are in the southeast corner). Great driver's lounge. Thank you to the whole team for getting us quickly back on our RV adventure...

Have used Dubuque Truck Country several times in the past 2 years for my RV (Winnebago Motorhome)…read more Fair pricing, quick with service and very comfortable drivers lounge upstairs. First time used them was for a flat tire on my rear axel right in front of their place. Quickly got our spare on and on our way again. All other services via appointments. Most recent was for a DOT Inspection- pre-buy on a pusher.

I had just moved here from Ohio back in July of 2021. I had a very dependable specialty shop for my…read moreJeep back in Ohio. These can be hit or miss as far as quality. I had moved to Davenport but was encouraged by state and local Jeep Clubs to consider "Complete Off-road" in Dubuque for a regear. Being that it is something that is complicated and a redo that will still be about seventy-five miles away from my new home, its something you really hope will be done right the first time. Well, they nailed. I did the regear to 5:13 and have now been driving on it for four months, I have to say, they nailed it. Absolutely no problems and Im convinced I got good intel from the local and state Jeep clubs. Great job guys!

From the owner: Specializing in sales, restoration & fabrication of Jeep, Truck & Offroad vehicle parts & supplies…read moreincluding lift & brake conversion kits, suspension systems, winches & axle kits.