The service team at Bergy's is top tier. Easy from beginning to end. Service writer Chris was…read moremore than professional and helpful during the entire process.

I would give 10 star if possible. Wasn't in the market for a…read morenew car but my old car gave me no choice. I have always had great experiences with Bergeys and happy to say, I had another one. They found me the perfect vehicle with a great price tag. It was painless. Nadia, Jamie and Danny really made me feel like someone and listened to my concerns . They are the epitome of exceptional customer service. I will continue to be a customer for years to come. Thank you Bergeys!

Been a customer here since 2010 and they've always taken care of me in sales and service. The…read moreservice techs are clean workers and my vehicle is always returned in the same or cleaner condition when it's done in service.

My check engine came on my VW. I went to NPVW on 309 and made an appointment. There were several…read morereminders of my appointment. Good communication. I waited for the car. I also requested an oil change. Jim visited me in the waiting area and told me the evap sensor was bad. The repair was under warranty. I paid the bill. I received a call they charged me too much and credited the overcharge. Honest people at North Penn VW. They washed my car. I am very happy with my experience. Nice dealership.

Great service from ease of scheduling appointment, drop off and pick up, to politeness and…read moreknowledge of service personnel and receptionist cashier. The feeling of being treated as a respected service customer is alive and well at Bergey's. Highly recommend.

I purchased my 2025 Sportage from here because it is close to my home. The sales department here is…read morephenomenal, however, the service department is the worst. I have called numerous times to try to get an appointment and it's always, "Service. Please hold." You are kept on hold for quite,a while, forcing you to call again and again until someone actually offers to help you. Once the service is scheduled, then it's smooth sailing from there. The mechanics are very skilled and the service consultants are very polite and helpful. This truly needs to be addressed or I will arrange my service at another Kia dealership. Makes no sense.

Not sure where to begin, so I will say if you are in the market for a Mazda, you need to come to…read moreNorth Penn and ask for Dan O. (If you can pronounce Oestreich, go for it). I currently lease a Mazda and the lease wasn't up yet. Since I got my Mazda in another state, I was taking my car to Faulkner for service and they reached out to me to see if I was interested in getting in a new Mazda. I hadn't thought about it bc my lease wasn't up but I went and talked to one of the sales team. The deal wasn't quite right so I was just going to hold off. The sales person was very persistent and we finally had a deal I could work with. Asking for next steps, the customer service went from ok to completely aggravating! To be fair, my DL was expired, I had lost the camera card and only had the temp internet one bc I requested a new camera card. I was told the couldn't title and register the car with that. I researched and that is false. In the meantime, I found the camera card and let them know and they just gave me a hard time. Overnight I found the same car I wanted at North Penn. I made an appt. for Monday with the AI assistant. The next morning I received a text from a lovely person named Jamie. Jamie put me in touch with Dan. I decided to pop in & see Dan. As luck would have it he was available. He listened about the nonsense from Faulkner and he confirmed he could work with my license documentation. He then got right to work. I thought he was just going to work up some numbers but I am leaving with the car today!!! The deal and the customer service was nothing short of Amazing! I spent 3 days speaking to Faulkner, Dan hooked me up in 2 hours. (Side note! Faulkner sales team , but I loved the service center. ) Anyway, Mazda North Penn, go there, even if you weren't looking to get into a Mazda!

I reached out to Mazda saying, "look, the past should ideally be the past but I want to give you an…read moreopportunity to fix this" *suspense music* No answer. Amanda, I sent you a very nice email, explaining how I'd gotten dozens of messages about my review from people, the post itself has 17k views and if just 1/10 of 1% of people who were going to buy a car from you decided not to, you're looking at 1/2 a million dollar loss. You would think that even when I said I plan to buy THE SAME CAR again, newer version of course and said I also have John Kennedy Mazda I can go to, something would have clicked and she'd have thought "I can get rid of a review that's really cost us money and likely sell him ANOTHER CAR by fixing two small things on the car". (Window motors) I didn't ask for money, I asked for nothing other than "let's make a better second impression" and meant by both of us. *crickets* I truly hope you're outsold by your competitors as your customer service is dog water

When I purchased my 2026 Honda Ridgeline, I paid for running boards to be delivered and installed…read more It has been over a month and it still hasn't happened.

I live in Florida and was vacationing in PA when I unexpectedly found out I needed a new car. My…read moredad and I stopped by J.L. Freed Honda just to look at the Pilot and Passport. That's when Nico Shearer approached us, offering help. Even after I explained that I was from Florida and "just looking," he couldn't have been more patient and genuine in answering all of our questions. Nico then showed us a 2026 Honda Passport with only 4,700 miles and lots of great upgrades. I fell in love with it instantly! The only problem--I was flying back to Florida the very next day. After talking it over with my husband, I decided this was the car for me. Nico made the entire buying process absolutely seamless. He was 100% transparent, explained everything thoroughly, and the team worked with me to make the financing smooth and stress-free. Before I knew it, I was the proud owner of my new Passport. I even canceled my flight and drove the car all the way back to Florida (a drive I had never made before!). So, how good of a salesman is Nico? Let's just say he's good enough to get this Florida gal to buy a car in Pennsylvania! Highly recommend Nico and the entire J.L. Freed team!

Very good service department A+ to Mark the service manager, also Ethan is a nice person to deal…read morewith.

I had a wonderful experience at this dealership! The staff was welcoming, professional, and…read moregenuinely helpful throughout the entire process. They took the time to answer my questions, never made me feel rushed, and made everything simple and stress-free. I'm very happy with my experience and would definitely recommend them to friends and family!

Needed a car in a pinch and this was my closest dealership, and boy was I lucky. Mike, John, and…read morethe rest of the team were extremely friendly, helpful, and very low pressure. I left feeling very informed and confident about my new used car I purchased and will be coming here in the future for service. The service department here is incredible and really combs through every car in their used lot to make sure nobody leaves with unexpected issues with their new purchase. If you're looking for a new or used car this is the place to go! I will be referring them to any friends or family in the market after this amazing experience!

I should have looked at the reviews on here before I took my Bronco in for "The Works". They…read morehaven't had more than a 1 Star rating since March 10, 2020 when nobody was allowed out of their homes. Anyway, I took my 2023 Ford Bronco Wild Track in for the Works and figured it would cost around what it did the previous time I took it there which was $75 (roughly). I dropped it off on Saturday morning and it was done as scheduled, but I got a text alerting me that everything checked out and that I need nothing. The next text message asked if I wanted to use my Ford Pass rewards worth $155.00 towards the cost, so I promptly replied YES to the text. I dropped my wife off to go in and get the keys and she said that she had to pay an additional $47.42. $202.42 in total since I guess they had to literally send someone to the Strait of Hormuz to get my oil. Regular Synthetic Blend as recommended, by the way. I made a few calls to speak to someone, but it seems they don't care so I'll go somewhere where they have less losers for employees.

We got a Toyota, and the car is running well. We had a minor issue, and Brian Nickett was helpful…read morein solving it. We highly recommend Carshop in Hatfield; their cars are worth the price, and their customer service is nice.

Tyler was amazing! Made the car buying experience easy and manageable! Thank you so much Tyler!read more

I was completely satisfied with my first buying experience at Montgomeryville Nissan. At no time…read moredid I feel any pressure from my salesman Walt , sales manager Drew or finance manager John during any aspect of the process. Nissan customer service put me in touch with Walt on 8/19/14 as I was interested in leasing a 2014 Juke in Bordeaux Black with a sunroof. When I got there on 8/21/14 to do a test drive Walt greeted me at the front door then took me to his work area to get more information from me. I took the Juke for a test drive and I loved it! The only thing I was not happy about was the color of the Juke: it was gunmetal gray. Walt was not aware that I had requested Bordeaux Black. He made a few phone calls and was able to locate one at a Nissan dealership in NJ. The Juke was driven to Montgomeryville on 8/22/14 and prepped for delivery. On 8/23/14 after an hour of completing paperwork and going over the car features again I drove away in my Juke. When I got home I noticed a few imperfections in the clear coat on the hood of the car. I called Walt and told him about it. I brought the Juke back one day on my lunch hour so the service department could look at it. They sanded it as much as they could do in a short amount of time. When I got back from vacation I called Walt to make arrangements to have the imperfections taken care of correctly by the detail department. I was given a rental car to use for the day and the touch up work was completed by the afternoon. My 2013 Kia Soul that I traded in was paid off within a week. I received my new registration card and first Nissan payment statement shortly thereafter. I would definitely recommend Montgomeryville Nissan for anyone looking to buy or lease a Nissan or other used car.

After having problems with my local Nissan dealership; I have found the one that cares & does the…read morejob well & they warranty their parts & work. I only take my Nissan here for all repair work.

Sales staff was very nice. Although having cars listed on line with a price they dont actually know…read morethe condition of their inventory. When problems are pointed out about a car the redponse is it hasnt been through service yet. Their appraiser is a typical used car lot appraiser low balling estimates and claiming that parts of the car they are appraising doesnt work. The cars on the lot dont have any pricing on the windows. You either have to look at the web sight or talk to sales.

Avoid at all cost.... Service manager is unprofessional, Quick to take your money though better…read moredealers out there