New owners are spraying both sides of vehicle before going through the belt which is a nice touch. No one else is doing this now

My daughter took our car through the car wash in May, 2024. The car was in perfect condition with no damage prior to entering. When she exited, one of the people drying the car off saw this damage and brought it to her attention. Long story short, the owner said the car must have had a "weakness" before it entered the car wash. He aggressively spoke to my daughter and I (She FaceTimed me), insisting it was our fault since it only happened to our car and no one else's cars that day. Obviously something in the car wash got stuck and pulled the bumper off. I have a family member who used to work there under the prior ownership and said this does happen from time to time. The new owner, Vick, did nothing but blame us and our car. My husband went back in person a few days later to try to discuss a resolution with him and he again became agitated and aggressive and said it's not his fault. He offered no resolution other than giving us free car washes in the amount that we would have to pay to repair the car. He didn't even refund the price of the car wash after this occurred! Obviously we aren't going to take our cars through the car wash again if we know this type of damage is possible and that we will be responsible for it. Bottom line, a simple car wash has now caused $1300 worth of damage plus the cost of a rental while we get it repaired. I've talked to other people who had similar incidents occur at other car washes and the owners made it right and paid for the repairs. Be aware that this owner will NOT stand behind his service and you are entering at your own risk and expense when you use North Penn Car Wash. read more

North Penn Soft Cloth - Damage to rear bumper after exiting car wash - Car Wash Near Me - Lansdale, Pennsylvania

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Ram truck three and it still had bird mess on it. The attendant ran it threw again. Thank yall read more

"This car wash is now Zoom Carwash and as the owner of our realty company, I've been sending all of our contractors' and staff's cars here through our business account, and the experience has been outstanding. With their new upgrades, our vehicles get through the wash so seamlessly - it's a real time-saver. The customer service is top-notch, and considering how dirty our construction vehicles get, I'm always impressed by how fabulous they look after a wash. This place truly delivers... I'm really impressed!" read more

My rear windshield wiper blade and arm was broken once and completely ripped off about six months later. They refused to reimburse me the second time. The staff were rude and made it seem like it was my fault. I always check that my rain sensors are off and do not touch anything. The 142 replacement cost me almost as much as the yearly membership fee. Very unprofessional. read more

I took my car to get a quick clean today and decided to try out North Penn car wash. I paid for one of the cheaper washes because I don't feel that I need a wax or anything like that right now, just a wash. Well, I pulled up, paid and everything was good. I asked for a token to vacuum because I noticed that it came with the wash, but it isn't advertised much. The wash only took a couple minutes and then I pulled around the vacuum my car and was all good to go. Once I got home is when I realized that my car did not look very clean at all. The sides are shiny like I expected, but there is tons of dirt left on the top of my car and on my trunk. So, what exactly did I pay for when 50% of my car is still filthy? read more

North Penn Soft Cloth - Roof of my car after car wash - Car Wash Near Me - Lansdale, Pennsylvania

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I take both of our cars to North Penn Car Wash, we use their very convenient unlimited wash which is a great bargain. One car is 7 years old, the other a mere 5 years old but both of them look like new. If you want to protect your investment, ask the professionals at North Penn. read more

My wife and I decided to try out North Penn Car Wash after hearing good things from coworkers. After arriving, we realized that we had forgotten our wallets, so I decided to ask if they had Apple Pay before pulling into the line. I parked and started walking toward the office, then turned back to the car to ask my wife something; at this point, and employee yelled at me from across the parking lot, walked over and accused me of vandalizing a car! He argued with me for a couple minutes insisting that I had done something to this car- needless to say, we left. Reading through the reviews for this place, there are a lot of positive customer service experiences, but they do seem to have recurring issues with badgering customers. Whether it be a few bad apples spoiling the bunch, or employees having bad days, a business that treats customers like this doesn't deserve my money. read more

Took my car here for detailing. Employee miscommunicated how long the work would take and when it would be done. When I objected he gave me a hard time. He did a poor job of vacuuming the trunk and spare tire area. I asked him to re-vacuum some of it and I still had to go in and finish the job myself. Poor work and very poor attitude. I will not be back. Avoid this place! read more

The Mrs. and I took our cars in the other day as they were in desperate need of a cleaning. While checking out their website for hours and service costs, we discovered they have an app (or an affiliation with an app) and by downloading and signing up you get a free basic $9 car wash! Pretty sweet. We both got the deal, but decided the basic package didn't have everything we need so we upgraded to their full package, which is $17 and includes a clean, wax, hand dry, tire shine, and a token for 10 minutes of vacuum use. They only charged us the $8 difference with out $9 freebie coupon, which was awesome. Everyone was very friendly. The cars look awesome. This will definitely be our car wash spot from now on as the one in Harleysville seems to be more pricy for the job they do. read more

This is the only place I get my car washed. Absolutely love it! The tire shines are a bit inconsistent, but nonetheless I still come. I just make sure to mention the tire shine to the guys and they do a good job. read more

Horrible automatic car wash. Scratched the side of my car! Soap left on the car afterwards. Prices were extremely high for what you get. Very rude guy taking your money. Won't be going back! read more

Closed early and poor customer communications Arrived prior to posted six oclock close on a sunny day with cars still being wiped down out front. Went into office and was told they had shut down. I asked why prior to six and was told basically they close on their clock. Showed them time on my cell phone and was told that if I stood around long enough and argued with them it would soon show six o'clock too. Jerks read more

took car there for interior detail paid 100$ and the results were horrific , we were told we did not pay for the package that covers only what the car was there for , staff was rude and contacted owner for refund only to be told that was not an option and were clueless as to why this is not ok . if this is what 100$ gets you i would love to see how much a detail cost were they use cleaning products and spend more then 10 minutes of time , i am very disappointed in our service and how we where treated , if i am refunded my money i will update this review for the better read more

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We drove here from Minnesota and as the gentleman at the front said had every bug on our car along the way. He took his time to spray the entire front end and all the mirrors off as well as hand wash some of the harder spots before we enter the car wash. They did a great job toweling off and our SUV was good as new. Thanks for the good wash . read more

First time visit for detailing and I do not plan on using them again. It was impossible to get a hold of someone ahead of my appointment to discuss the various detailing options and when the car was done the windows had spots and the trunk was not even vacuumed. The trunk was not part of the description/work but it was empty and for $200 it should have been checked. I do not plan on using their services again. read more

I would have rated a 4 or 5 except they did not wipe down the cab step bars on my truck this morning or remove the bug from my bug deflector. read more

I got my sedan detailed (interior) and was very happy with the results. They were able to remove all of the dog hair from the seats... and my dog sheds a lot!! read more

The automated wash is pretty good but can get pricy ( tops out at $16). There are a set of guys ready to yowl dry your car and they do a pretty through job. There is also a large do it yourself side if your trying to save money. read more

Called on Saturday, they were able to get me in right away same day. Can't say enough about the excellent service, left my vehicle spotless and pricing is extremely reasonable. My car was ready for pick up after only a couple hours, will definitely be returning in the future. read more

This team really helped me out yesterday. I had a mouse spend the weekend in my car! Yuck! My car was a MESS! They squeezed me in right away. They brought me home and picked me up when it was done. The car looks brand new! Thanks North Penn Soft Cloth! read more