They saved my Vmax !!! After Cleveland Moto almost destroyed my 1994 Yamaha Vmax with their crack squad of moped repair idiots North Ridge saved the day. A bike I rode into Cleveland Moto had to be towed to North Ridge. She was barely alive when I rescued her. I dropped her off at North ridge praying it was not to late. The service manager looked at me at said "Cleveland Moto...this is not the first time we have worked on a bike from them, We can fix it." I was suddenly at ease. They fixed it and the bike has run fine ever since. Thank You North Ridge !!! read more

This is a great "local" mom and pops motorcycle/snowmobile shop! You will speak with staff that is well versed in their trade/hobbies!!! The handful of times i've been there or called them they are always willing to go the extra mile if need be. With local shops like this being less and less available, choose wisely who you want to do business with. Just because some facilities have start of the art showrooms and service shops doesn't necessarily mean they will take care of you. Give these folks a try and let them earn your business, i bet you'll keep going back. read more

Well I hate having to give such a bad review, but all of this did happen. So my bike stopped working overnight. I was almost positive it was due to bad gas and carb was dirty. So I don't have the time to fix such things myself so I looked for a dealership. This was close so I took it there. They told me they were backed up and I said that's fine I can wait a few weeks. Well 2 weeks went by and I hadn't heard from them so I called. They said they hadn't gotten a chance to look at it but would in the next couple of days. Fine. I'm still ok with everything. By the end of the next week no news so I called again. They said that the throttle cable was the problem and that they were ordering in a new one. It would take a week to get here. Ok. I forgot to mention that when I dropped it off I pointed out that the throttle cable was going bad and most likely needed replaced. I said to the technician that it could have something to do with it not starting but the bike should have started without giving it throttle so in hindsight I believe I was wrong for saying that. But I still wanted it fixed. The other thing I told him was that the carb was dirty and needed fixed. Of this I was almost positive because I put the same gas in my lawn mower and it started bogging down and had to be drained. So sorry I had to sidetrack to get that in. So after waiting another week I had to call them once again. This time they say that the cable they got was the wrong one. My bike had aftermarket parts on it. Ok this is where I start to get annoyed with them. Since I told them it needed a cable when I dropped it off they should have looked at it and ordered the correct cable from day one. They didn't even look at the bike until my second call up there. I realized this now. They had been bs me. But on this 3rd phone call I was concerned and I asked are you sure it's only the cable? Carb doesn't need cleaned? They assured me that the bike started right up. So I had to believe them. Finally they got the new cable on and told me the bike was good to go. I even asked over the phone if it started right up first try like it did before the problem, and they assured me that it did. So I said ok. Now it has been over two months now. I dropped it off in June I believe. I picked it up sometime in august. I lost all of the best summer riding time waiting but I was willing to wait to get it fixed right. So I picked it up. I got there as they were closing up shop. I loaded it right up into my trailer. The staff member was very helpful loading and securing it. But I made a terrible mistake in trusting these people. I paid and hurried home excited to ride again. Finally. When I got home the bike would not start! It was the same! The throttle cable repair they did was a joke! It had a coupling in line? I'm no expert but it looked like a hack job. Needless to say I was mad enough to destroy something. I calmed down and realized it's better I got the bike back and take it to a true professional outfit. This place acted like they did not have time for me. They are small and probably not staffed well enough to handle the busy months like summer. I JUST WISH THEY WOULD HAVE SAID SIR WE DON'T HAVE TIME TO SERVICE YOU RIGHT NOW. SORRY. I could have accepted that. Instead they took my bike and sat on it almost 2 1/2 months and did nothing then charged me for it. I'll wrap this up. Long story short, I took it to another dealership and told them the entire story. The next day THEY CALLED ME. Not me calling them. The tech told me I was right. The carb just needed cleaned. He said it starts right up! Ahhh what a relief. He also told me was correct that the cable repair was a joke as well. The housing was missing the spring( throttle cable didn't work any better after they supposedly fixed it). He said they had to order part because it was aftermarket. At the end of the week I picked it up. I started it there. First kick! 1994 and it runs like new. I was so happy I tipped them. So I found my new service place. MY PURPOSE OF THIS REVIEW IS NOT TO HARM THIS COMPANY. But I feel the story needs to get out there. I considered going back and trying to get my money back but decided it wasn't worth the hassle. The time they wasted was worse then the bill and you can't get time back. So I don't know why I was treated the way I was. Maybe they looked at my bike and thought it's not worth the trouble. It is older but runs great. My only hope is that this post helps somebody else out in some way. This review wouldn't be one star if I wasn't lied to and treated like I and my bike weren't important to me. I can't help but think what it would have been like if I had tried starting it there and calling them out on it. Awkward to say the least. Good luck! read more

I called North Ridge Yamaha during a recent snow storm while sitting on the side of County Line Rd in Geneva, Ohio. I was about 8 mins away from their shop. It was 12 degrees outside and a blizzard. My cell phone was about to die while I was on hold for Joe I was told. I was left on hold the first time for 9 min and 30 secs before I had to hand up and try my call again. This time Jill answered. I explained my situation and also expressed the urgency due to the weather conditions and my phone battery level. I asked if she could run a replacement belt to me. She said that could be done and then took my cell number and stated she would call me if there was a problem with them getting the belt to me. I waited 37 mins before calling Jill back to see whats going on. I got Jill again,she told me that they were really busy and she didn't have time to call me back( I'm stranded on the side of the road in a blizzard) and she knows this. She told me then they could not bring me the belt. I waited on the side of the road for 37 mins in 12 degrees . I explained my confusion and her reply was "I'm sorry you feel that way sir,but we are really busy right now(again I'm the one stranded on the side of the road on 8 mins drive away from them) Everything Jill said from then on was the exact opposite of how you would handle a customer in any type of break-down situation. She continued to offer excuses only and no resolutions on why she forgot to call me back due to how busy she was(I'll mention it again that I'm the guy sitting with no heat and a snowmobile that just needs a belt in a 12 degrees and a snow storm with an almost dead cell phone). I had one more chance to call somebody to come and help me. I barely had enough battery life by now but somebody answered the next number I dialled. I got a ride up to Yamaha to get my belt and explained the entire situation to the gentleman at the counter. I saw a women in a desk sitting there listening to my concerns ,it took a few minutes before she chimed in with more excuses,now up to this point I did not know who Jill was until she had to defend herself in front of her co-workers. When I repeated her line of "I'm sorry you feel that way sir, but we're really busy here" is when she finally pipped up and still had nothing good to say but how she was so busy and couldn't complete a task that she promised to do for a customer. I would not recommend relying on this Dealership for any service except for picking up parts to do the job yourself. I was going to ride my snowmobile directly to North Ridge Yamaha's service shop for a complete check-up after I replaced my belt. Jill not only lost a customer, she also lost a service visit from a person who believes in maintaining his vehicle's and toys. Thanks for nothing Jill at North Ridge Yamaha in Geneva, Ohio.... read more